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Your TasksAs an Account Manager - Hunter (m/f/d), you will play a pivotal role in building from the ground up and establishing our presence in the Greek market. Using our success in the German market, you will be responsible to drive revenue growth through the sales of our own Security Software solutions, Cyber Security solutions and Managed Services in Greece. The following activities are within your area of responsibility:<ul><li>Proactively identify and pursue new business opportunities within target industries, leveraging your network and industry expertise.</li><li>Develop and execute strategic sales plans to achieve revenue goals.</li><li>Actively hunt for new customers and build up the DTS clientele in Greece.</li><li>Collaborate closely with internal teams to tailor solutions to clients' specific needs.</li><li>Convert leads into lucrative partnerships.</li><li>Independent development of individual sales channels.</li></ul>Your Profile<ul><li>Sales talent with practical experience in B2B sales.</li><li>In-depth experience with the IT industry.</li><li>Knowledge of Cyber Security is desirable to have.</li><li>Strong communication and negotiation skills with a customer-oriented mindset.</li><li>Passion for selling services with a high degree of proactivity and willingness to travel.</li><li>Knowledge of English is an advantage in order to understand our products and services.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)&nbsp;</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Account Manager - Hunter (m/f/d)

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Position Overview</h2>The IT&amp;T HelpDesk Service Desk Agent plays a crucial role in providing exceptional customer support to users of the IT&amp;T services offered by the company. This role is responsible for promptly and courteously responding to, investigating, and resolving issues raised by end users. Tasks include the installation, monitoring, and maintenance of the airport’s IT&amp;T systems and networks. The role utilizes IT service management tools and request fulfillment processes, in line with help desk objectives, and collaborates closely with all FG IT&amp;T level 2 Specialist teams.<h2>About Them</h2>Our client is committed to operational excellence and the provision of world-class IT&amp;T support services. They strive to ensure the seamless functioning of our airport’s infrastructure through proactive monitoring and a dedicated support team. Their mission is to create a secure and reliable IT&amp;T environment by prioritizing customer satisfaction, continuous improvement, and innovation.<h2>Key Responsibilities</h2><ul><li>Respond to user and customer calls as part of the IT&amp;T Service Desk</li><li>Register and update tickets using the ITSM tool</li><li>Utilize the ITSM tool for incident, service request, problem, and asset management</li><li>Ensure accurate ticket assignments and timely resolution within SLA commitments</li><li>Provide technical information and clarifications to user and customer queries</li><li>Perform incident investigation, analysis, and resolution both onsite and remotely</li><li>Engage Second Level Support and system providers/manufacturers as needed</li><li>Escalate issues in line with operational procedures</li><li>Perform equipment/software installation, updates, and maintenance</li><li>Monitor system and infrastructure availability through corporate tools</li><li>Dispatch critical system notifications to relevant users and customers</li><li>Maintain and update the IT&amp;T knowledge base</li><li>Prepare and submit regular activity reports</li><li>Perform hardware asset safekeeping, reconciliation, and record-keeping</li><li>Execute IMACD (Install, Move, Add, Change, Dispose) of IT&amp;T assets</li></ul><h2>Special Duties</h2><ul><li>Lead or participate in IT&amp;T-related projects as assigned</li></ul><h2>Required Skills</h2><ul><li>Bachelor’s degree in Information Technology, Computer Systems, or Electronics Engineering</li><li>Minimum 3 years of professional experience in service desk environments and technical support roles</li><li>Hands-on experience with ITSM ticketing systems</li><li>Strong knowledge of IT software systems (databases, office applications, OS)</li><li>Solid understanding of IT hardware systems</li><li>Proven experience in hardware/software installation, maintenance, and troubleshooting</li><li>Fluent in written and spoken English (native or certified at C1/C2 level)</li></ul><h2>Desired Skills</h2><ul><li>ITIL certification</li><li>Network/system certifications (e.g., Cisco, CompTIA, Microsoft)</li></ul><h2>What You Can Expect</h2>At our client’s, you will be part of a high-impact team focused on supporting mission-critical IT&amp;T infrastructure in a dynamic airport environment. They offer opportunities for career growth, participation in forward-thinking projects, and engagement with modern technologies. They promote a collaborative and inclusive workplace culture, where your expertise contributes directly to their operational success.<h2>Reporting Structure</h2>Reports to: IT&amp;T HelpDesk Supervisor / IT&amp;T Systems Infrastructure Manager Supervises: None<h2>General</h2>The holder of this position must comply with internal guidelines and procedures, the Labour Charter, and applicable national/international regulations. This job description reflects core responsibilities, which may be updated by Management or HRT in response to structural changes or evolving duties.

Service Desk Agent

Your TasksAs an Inside Sales Specialist (m/f/d), you will study in-depth our Cyber Security Managed Services and become an expert so you can align your specialist sales activities accordingly. The following activities are within your area of responsibility:<ul><li>Precise analysis of customer requirements, preparation and management of offers &amp; orders as well as processing of tenders.</li><li>Active support of our account managers and development of cooperations with existing customers.</li><li>Close collaboration with our technical specialists to offer our customers the best possible service.</li><li>Upselling and cross-selling of our products and services.</li></ul>Your Profile<ul><li>Sales talent with practical experience in B2B sales.</li><li>Good prior knowledge in the IT environment with a focus on Cyber Security or Managed Services is an advantage.</li><li>Strong communication skills with a customer-oriented mindset.</li><li>Willingness to learn and self-motivation with an enthusiasm for the most modern IT topics.&nbsp;</li><li>Structured and independent way of working with great presentation skills.</li><li>Very good written and spoken English skills complete your profile.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Inside Sales Specialist (m/f/d)

Main Tasks:<ul><li>Receive and manage customer requests, through our internal ticketing system</li><li>Assign work orders to engineers</li><li>Follow up tickets through whole ticket lifecycle, based upon customer contracts</li><li>Ensure SLA terms are respected</li><li>Remotely perform system troubleshooting, incident investigation and resolution for a set of customers or services</li><li>Coordinate 3rd party vendors</li><li>Monitoring and operation of customer systems using managed services tools</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (Level 2, Level 3)</li><li>Reporting</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor's degree in computer science or related field</li><li>At least 2 years of proven experience in a similar position</li><li>Very good knowledge of Windows environment</li><li>Very good knowledge of MS Office (excel, word)</li><li>Basic technical knowledge and experience in Networking (switching/routing)</li><li>Basic knowledge and understanding in Firewalling/Security</li><li>Excellent knowledge of English (both written &amp; spoken)</li><li>Ability to work in shifts 24*7</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certification in the technological areas of Systems/Networking/Firewalling (e.g. CCNA, NSE, Azure etc.)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Problem-solving and troubleshooting skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Technical Support Engineer

Neurosoft&nbsp;is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.We’re seeking a skilled Systems Engineer (L1) to take charge of end-to-end project lifecycles, from initial planning to closeout.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Onsite🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to:&nbsp;ISC System Team Leader🖋️You will be reporting a L1 Systems Engineer to join our&nbsp;24/7 IT Operations team. This role involves monitoring, troubleshooting, and maintaining IT systems and cloud services across Microsoft Azure, virtualization platforms, and enterprise infrastructure.&nbsp;🕵‍♀️&nbsp;What we are looking for:Associate or&nbsp;Bachelor’s&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Desired:<ul><li>CompTIA A+ or MTA (for foundational IT knowledge).&nbsp;</li><li>Microsoft Azure Fundamentals (AZ-900) (for&nbsp;cloud services knowledge).&nbsp;</li><li>ITIL Foundation (for understanding IT service management).&nbsp;</li><li>VMware VCTA (for basic virtualization knowledge).</li></ul>🎯&nbsp;Main Responsibilities<ul><li>Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments for performance and security issues.</li><li>Identify and troubleshoot basic system-related issues, such as service failures, performance bottlenecks, and resource constraints.</li><li>Respond to alerts from monitoring tools (e.g., Zabbix).</li><li>Escalate critical issues to L2/L3 engineers while ensuring proper documentation.</li><li>Provide first-line technical support for end-users and business applications.</li><li>Assist clients with basic troubleshooting steps via Ticket, phone, or email.</li><li>Guide users through basic troubleshooting steps for OS and application-related issues.</li><li>Ensure all support requests are logged in the ticketing system (e.g., Jira).</li><li>Ensure prompt incident resolution within customer SLA-defined response times.</li><li>Perform basic system administration tasks, such as patching, resource management, and service restarts.</li><li>Assist with Active Directory (AD) user/group management, including permissions and access control.</li><li>Support Azure Virtual Machines (VMs), backups, and cloud-based services.</li><li>Document system configurations, common issues, and troubleshooting steps.&nbsp;</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Basic understanding of system administration (Windows/Linux OS, virtualization, cloud computing).</li><li>Familiarity with&nbsp;Active Directory (AD), DNS, DHCP, and group policies.</li><li>Knowledge of&nbsp;Microsoft Azure fundamentals&nbsp;(virtual machines, storage, networking).</li><li>Good problem-solving and analytical abilities.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work in a shift-based 24/7 support model.</li><li>Customer-focused with a proactive approach to issue resolution.</li><li>Strong attention to detail and documentation skills&nbsp;</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

Systems Engineer (L1)

We are seeking a skilled and detail-oriented&nbsp;ServiceNow Developer&nbsp;to join our IT Service Management team. You will be responsible for the design, development, configuration, and customization of the ServiceNow platform to support business requirements and digital transformation initiatives. The ideal candidate will have hands-on experience with various ServiceNow modules and a solid understanding of ITIL processes.Key Responsibilities:<ul><li>Design, develop, and implement ServiceNow applications and integrations.</li><li>Customize ServiceNow applications and facilitate the rollout of new applications and modules.</li><li>Work with stakeholders to gather requirements and translate them into technical solutions.</li><li>Create and maintain technical documentation, including design specifications, test plans, and user manuals.</li><li>Collaborate with cross-functional teams to ensure platform scalability and performance.</li><li>Perform regular system maintenance, updates, and patches.</li><li>Develop workflows, business rules, client scripts, UI policies, and other ServiceNow components.</li><li>Integrate ServiceNow with other systems via REST/SOAP APIs.</li><li>Troubleshoot and resolve issues related to the ServiceNow platform.</li></ul>Required Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>2–5+ years of hands-on experience with ServiceNow development.</li><li>Strong understanding of ServiceNow modules: Incident, Problem, Change, CMDB, Service Catalog, and Knowledge Management.</li><li>Experience with scripting languages such as JavaScript and Glide.</li><li>Familiarity with ITIL best practices.</li><li>Experience with ServiceNow integrations (REST, SOAP, MID Server).</li><li>ServiceNow Certified System Administrator (CSA) or higher certification (preferred).</li></ul>Preferred Qualifications:<ul><li>Experience with Scoped Applications and Flow Designer.</li><li>Knowledge of Agile/Scrum methodologies.</li><li>Experience with Performance Analytics, Virtual Agent, or HRSD is a plus.</li><li>ServiceNow Developer or Implementation Specialist certifications.</li></ul>Soft Skills:<ul><li>Excellent problem-solving and analytical skills.</li><li>Strong verbal and written communication.</li><li>Ability to work independently and in a team-oriented, collaborative environment.</li><li>Detail-oriented with a focus on delivering high-quality work.</li></ul>

SERVICE NOW CONSULTANT (3693)

The successful candidate will:<ul><li>Monitor market trends of terminal devices such as mobile phones, tablets, PCs, Android STBs, and Smart TVs, as well as their technology roadmaps and operating system evolution, in order to assess the impact on the COSMOTE TV Streaming service.</li><li>Support the firmware update process of COSMOTE TV STBs, ensuring the smooth introduction of new features and flawless operation.</li><li>Cooperate with Deutsche Telekom Group NatCos and participate in working groups focused on the joint development of new products and services and the adoption of best practices.</li><li>Participate in the definition of the COSMOTE TV service roadmap and compile detailed marketing specifications for new services.</li><li>Manage the development process of projects and/or services in coordination with COSMOTE Technology and IT departments, as well as external vendors.</li><li>Plan and execute verification tests on various types of terminal devices prior to new version releases of the COSMOTE TV OTT application.</li><li>Prepare supporting material for Service Assurance and Customer Support teams and assist in troubleshooting issues that require in-depth investigation.</li><li>Track the deployment of competitive Pay TV services in the Greek and European markets.</li><li>Participate in the annual budgeting process for services and products under their responsibility.</li></ul>&nbsp;Candidate ProfileYou are the ideal candidate if:<ul><li>You have at least 3 years of experience in a Product Manager or Technical Product Manager role, preferably in the Pay TV or Telecommunications sector. (Required)</li><li>You hold a University or College degree in Engineering, Applied Sciences, or Information Technology. (Required)</li><li>You possess a postgraduate degree in Engineering, Applied Sciences, IT, or Project Management. (Desirable)</li><li>You are familiar with Agile methodologies in product and service development. (Desirable)</li><li>You have fulfilled your military obligations (for male candidates only). (Required)</li></ul>&nbsp;Additionally, you should:<ul><li>Have a deep understanding of the development, customization, upgrade, and certification processes for terminal devices using Android/Android TV OS, including functional and regression testing—ideally on TV-related devices (e.g., STBs, Smart TVs, remote controls)—and/or experience in defining application specifications and executing verification tests for streaming applications.</li><li>Have extensive experience in project management/coordination and in compiling technical and marketing specifications (in English).</li><li>Be familiar with broadcasting, streaming, encoding, compression, and encryption technologies used in audio/video transmission (considered a plus).</li><li>Demonstrate strong analytical thinking combined with solid business acumen.</li><li>Be an independent, self-motivated professional able to operate with minimal supervision.</li><li>Be result-driven and capable of working efficiently under demanding deadlines.</li><li>Show passion for developing innovative ideas aimed at meeting customer needs.</li><li>Communicate fluently, both verbally and in writing, in Greek and English.</li><li>Possess strong teamwork skills and the ability to collaborate effectively within diverse teams.</li></ul>&nbsp;And have:<ul><li>Excellent command of the English language (C2 level). (Required)</li><li>Proficient use of MS Office applications. (Required)</li><li>Experience with collaboration and ticketing tools. (Desirable)</li><li>Agile Scrum Master certification. (Desirable)</li><li>Agile Product Owner certification. (Desirable)</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Senior Product Manager_Cosmote TV

We are expanding our team and are looking for a Product Manager to take ownership of a portfolio of enterprise software–based solutions and service offerings, developed in collaboration with our strategic technology partners.This role is central to how we position, sell, and deliver our solutions. You will work closely with sales, pre-sales, delivery teams, and vendor partners to ensure our offerings are clearly defined, commercially sound, and aligned with real customer needs.This is a solution-oriented product role, not a software development role.&nbsp;Key Responsibilities<ul><li>Own and evolve assigned partner-based products and solution offerings.</li><li>Translate vendor technologies into clear, value-driven enterprise solutions.</li><li>Define solution positioning, use cases, packaging, and commercial models.</li><li>Act as the primary interface with software vendors on product capabilities, roadmaps, and go-to-market initiatives.</li><li>Support sales teams in complex enterprise opportunities, including customer meetings, RFPs, and solution workshops.</li><li>Develop and maintain sales enablement assets (pitch decks, solution briefs, value propositions).</li><li>Work closely with delivery teams to ensure solutions are realistic, repeatable, and scalable.</li><li>Collect customer and market feedback to continuously refine and improve offerings. </li></ul>Qualifications<ul><li>5+ years of experience in Product Management, Solution Management, or Pre-Sales.</li><li>Background in Enterprise Software, Technology Consulting, or System Integrators.</li><li>Hands-on experience working with third-party enterprise software vendors.</li><li>Strong understanding of enterprise architectures, licensing models, and services delivery.</li><li>Ability to articulate business value from complex technologies.</li><li>Strong communication skills and confidence working with senior stakeholders.</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Product Manager

Your Tasks<ul><li>You provide valuable support for your colleagues in both national and international projects.</li><li>You take on research tasks and assist in reviewing customer requirements to ensure effective and solution-oriented service.</li><li>Together with your colleagues, you work on projects to integrate activities and requirements.</li><li>You advise our customers and internal departments providing support to the best of your ability.</li></ul>Your ProfileYour Know-how<ul><li>Interested in information security with a solid understanding of key concepts</li><li>Passionate for customer consulting and customer orientated project management</li><li>General basic knowledge of IT</li><li>Very good written and spoken German and English skills</li></ul>&nbsp;Your Personality<ul><li>Customer- and service-orientated mindset</li><li>Excellent teamwork and communication skills</li><li>High level of willingness to learn and self-motivation</li><li>Structured and independent way of working</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Information Security Consultant (m/f/d) - Athens

We’re seeking a skilled Network Engineer (L1) to be responsible for the initial receipt, classification, and basic troubleshooting of customer incidents and service requests, focusing on network, cloud, and system infrastructure. The ISC operates on a 24x7 shift rotation to ensure continuous service availability for customers.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Hybrid🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to: ISC Manager🕵‍♀️ &nbsp;What we are looking for:Technical Diploma or&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Preferred Certifications (Not Mandatory but Advantageous):·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Juniper JNCIA-Junos·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fortinet NSE 3 or/and NSE4·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA Network+ or CCNA·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)🎯&nbsp;Main Responsibilities<ul><li>Act as the initial point of contact for customers, receiving incidents, service requests, and inquiries via ticketing system, phone, or email.</li><li>Perform initial triage, classification, and prioritization of incoming tickets in accordance with Service Level Agreements (SLAs) and escalation processes.</li><li>Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues.</li><li>Identify and troubleshoot basic network issues, such as connectivity failures, latency, and packet loss.</li><li>Escalate complex or unresolved issues to L2 / L3 teams following established procedures.</li><li>Perform initial diagnostics using tools such as FortiManager, FortiAnalyzer, Zabbix, and Junos Space.</li><li>Provide first-line support for customer inquiries related to network connectivity, VPN access, and firewall policies.</li><li>Log all incidents, service requests, and troubleshooting steps accurately in the ticketing system.</li><li>Follow Standard Operating Procedures (SOPs) for troubleshooting, monitoring, and escalation.</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Relevant experience in IT support / helpdesk roles will be considered a strong plus</li><li>Basic understanding of networking principles (TCP/IP, routing, switching).</li><li>Familiarity with one or more of the following technologies: Fortinet SD-WAN or FortiGate platforms, Juniper Networks devices.</li><li>Strong problem-solving skills and ability to follow troubleshooting guides.</li><li>Excellent communication skills (written and verbal) in [Language Requirement, e.g., English].</li><li>Ability to work under pressure in a fast-paced, 24x7 operational environment.</li><li>Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays.</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

ISC Engineer L1

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

Intellectica is seeking a&nbsp;Senior Presales Engineer&nbsp;on behalf of its client, a leading cloud solutions provider and digital transformation company with a strong presence in Greece, Central, and Eastern Europe. The company is a top-tier Microsoft Cloud Partner with multiple Advanced Specializations and Fast Track Ready certification. Based in Athens, Greece, and reporting directly to the Sales Manager, the ideal candidate will drive sales by leveraging deep technical expertise, engaging with customers, and demonstrating the value of Microsoft solutions.Key activities and responsibilities of this role include:<ul><li>Managing public tenders from initiation to completion, ensuring full compliance and optimizing bid success</li><li>Collaborating with the Technical Delivery and Sales teams to design, integrate, and propose Microsoft (MS365, Azure) solutions</li><li>Developing and delivering high-impact technology proposals, defining project scopes, deliverables, and work plans</li><li>Engaging with executive stakeholders to cultivate and maintain strong business relationships</li><li>Advising customers on optimal products and services to meet their specific needs</li><li>Preparing reports and presentations, analyzing data, and providing strategic insights and recommendations</li><li>Strengthening customer relationships to support service expansion and adoption</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science or a related field; Cloud Technical Certifications are highly desirable</li><li>Minimum of three years of hands-on experience in&nbsp;pre-sales&nbsp;within the technology consulting or IT solutions sector</li><li>Extensive experience working with the&nbsp;public sector and public tenders</li><li>Strong understanding of public procurement processes and legal frameworks</li><li>Experience in both cloud and on-premises environments is a significant advantage</li><li>Proficiency in Microsoft Office Suite</li><li>Fluency in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional communication and interpersonal skills</li><li>Strong understanding of sales techniques and effective problem-solving abilities</li><li>Demonstrated discretion, reliability, and professionalism</li><li>Customer-centric mindset, with a strong focus on results</li><li>Problem solving skills with the ability to identify challenges and contribute to solutions within a team</li></ul>Benefits provided by the company:<ul><li>Laptop, screens, mobile phone (with unlimited data and voice plan) and software tools</li><li>Private health insurance</li><li>Hybrid work model</li><li>Flexible working policy</li><li>Continuous learning and development opportunities</li><li>Structured career development plan</li><li>Employee referral bonus program</li></ul>

Senior Presales Engineer int-0297

We are looking for a passionate Senior DevOps Engineer to help us build and maintain a reliable, secure, scalable and efficient real-time platform, by combining software engineering and systems engineering skills. The ideal candidate should ensure that moving fast doesn’t mean sacrificing stability, quality, performance, or maintainability. Additionally, s/he must have the attitude and skills to automate every process as much as possible, so as to satisfy our hungry customers.&nbsp;&nbsp;We have a microservice architecture with over 80 services that collectively handle thousands of requests per second. Our communication methods include both synchronous and event-based approaches. The majority of our codebase is written in Golang. We use REST APIs and gRPC. Our infrastructure is hosted in both AWS and GCP, and we leverage Kubernetes for container orchestration. Our data storage solutions include PostgreSQL, MongoDB, and Redis. Additionally, we are part of the Delivery Hero group, working closely with their Global Services division.&nbsp;We are a team of energetic, motivated and restless tech enthusiasts that take on the challenge of empowering our customers and internal users. We do that by providing them with the necessary intuitive technologies through creating a wide range of software solutions.&nbsp;If you have strong technical background and “get-things-done” attitude, then challenge yourself by joining our #devopsteam and make an impact!&nbsp;What you’ll do:&nbsp;<ul><li>Build and Enhance Infrastructure. Work on designing, building, and maintaining infrastructure systems to ensure they are secure, reliable, and scalable.</li><li>Build tools and automations to streamline processes, move faster without sacrificing quality.</li><li>Set up and manage monitoring tools to track system health, identify anomalies, and take preemptive measures to avoid downtime.&nbsp;</li><li>Work closely with development teams to improve systems efficiency, reliability, observability and security.</li><li>Implement and follow security best practices to protect data integrity and ensure compliance with industry standards.</li><li>Regularly evaluate the production readiness of our services and infrastructure, propose and implement the appropriate changes in collaboration with the development teams.</li><li>Manage and resolve incidents, perform root cause analyses, and work on preventive measures.</li><li>Μaintain clear and detailed documentation for infrastructure configurations, build and deployment processes, and operations practices.</li><li>Work in a high-paced environment, with different Agile teams and stakeholders</li><li>Be part of a small team, involved in the end-to-end delivery process</li></ul>

Senior DevOps Engineer

We are looking for a&nbsp;Head of ΙΤ Retail who will be responsible for all aspects of information systems and digital initiatives for all the retail companies and ensures seamless operation of Retail stores in Greece and abroad, enhancing productivity, improving customer experience, and driving innovation through digital trends and technologies.The Head of IT Retail leads a team of professionals to ensure the seamless delivery of IT services and technical solutions, manages vendor relationships and leads IT innovation within the Retail companies. &nbsp;Furthermore, the Head of IT Retail oversees the smooth operations of Retail site systems, their integration with SAP &amp; other ERP systems, payment and other line of business (LoB) applications. The role manages the collaboration with other departments and external partners to deliver innovative and impactful solutions in alignment with the Retail business vision, strategy, goals and values.<h2>During your day you will:</h2><ul><li>Be responsible for the seamless IT service delivery for all Retail stores (indicatively fuels sites, convenience stores, pharmacies, car wash sites, energy (utilities) stores) over a number of countries.</li><li>Be responsible for the design, requirements analysis, planning, implementation and monitoring of new projects/ solutions for all Retail stores, ensuring the integrity/quality of the overall solutions.</li><li>Be responsible for planning and executing/monitoring of the corresponding budget in Retail.</li><li>Be responsible for the fiscal and legal compliance of all Retail stores cooperating closely with the tax and legal departments and tax authorities to monitor deadlines and timetables and schedule IT resources accordingly.</li><li>Evaluate current business processes to identify opportunities for digital enhancement and advises stakeholders on optimal digital investments to boost productivity and improve customer experience.</li><li>Analyze, evaluate and propose procurement of hardware, software &amp; IT services, considering current and future needs of the Retail stores.</li><li>Monitor vendors SLAs according to their contractual obligations and manages vendor relationships and escalations.</li><li>Stay abreast of emerging digital trends and technologies to maintain a competitive edge.</li><li>Supervise section staff, sets goals and evaluates performance</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field</li><li>Master of Science degree with relevant specialization would be considered a plus</li><li>At least 6 years of proven experience in similar role and fast paced environment&nbsp;</li><li>High level knowledge of Information systems and technology management. &nbsp;Knowledge of SAP business processes will be considered a plus.</li><li>Knowledge of Retail industry standards and practices. Experience in the Fuels Retail sector will be considered a plus.</li><li>Excellent communications skills both verbal and written, in Greek and English languages</li><li>Demonstrates clear leadership and supervisory skills.</li><li>Strategic vision and planning.</li><li>Ability to communicate effectively at all levels to both technical and non-technical audiences.</li></ul>&nbsp;&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Head of IT Retail

Intellectica is seeking a&nbsp;Technical Project Manager&nbsp;on behalf of its client, a digital solutions company in the media-tech, publishing, and platform services space based in Athens, Greece. Reporting to the Production Director, the ideal candidate will drive project execution to ensure timely, high-quality delivery aligned with business priorities and will be responsible for aligning product development efforts with customer needs, market trends, and strategic objectives.Key activities and responsibilities of this role include:<ul><li>Aligning product development with customer needs, market trends, and strategic business goals</li><li>Owning end-to-end project delivery across the full software lifecycle — from requirements gathering and scoping to QA, deployment, and post-launch evaluation</li><li>Managing project scopes, schedules, and resource allocation across simultaneous initiatives</li><li>Translating product and business objectives into actionable project plans with clear milestones</li><li>Driving effective cross-functional collaboration between engineering, product, design, and QA teams</li><li>Tracking progress using project management tools and frameworks (Agile, Scrum, or hybrid methodologies)</li><li>Proactively identifying risks, bottlenecks, and mitigation strategies to ensure smooth delivery</li><li>Overseeing release readiness, including QA sign-off, deployment scheduling, and stakeholder communications</li><li>Communicating status updates, risks, and dependencies effectively to both technical and non-technical stakeholders</li><li>Enforcing standards for documentation, change control, and knowledge transfer across project teams</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Engineering or related field</li><li>At least 5 years of experience managing software product development in a technical project management role</li><li>Strong technical fluency; able to engage confidently with engineers across architectures, APIs, and code workflows (hands-on experience is a plus but not required)</li><li>Proven experience in leading cross-functional teams</li><li>Solid understanding of modern software development methodologies and architectural frameworks</li><li>Experience with mobile and web ecosystems</li><li>Strong documentation skills</li><li>Fluent in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Strong leadership and project management skills</li><li>Excellent communication and stakeholder management</li><li>Adaptability to evolving technology trends</li><li>Strategic and analytical thinking and decision-making ability</li><li>Innovation-focused and results-oriented</li><li>Proven ability to manage delivery at platform or product-suite level</li><li>Structured thinker with delivery-focused mindset</li><li>Comfort working in fast-paced, client-facing environments</li></ul>

Technical Project Manager int-0336

Intellectica is seeking a&nbsp;Technical Project Manager&nbsp;on behalf of its client, a digital solutions company in the media-tech, publishing, and platform services space based in Athens, Greece. Reporting to the Production Director, the ideal candidate will drive project execution to ensure timely, high-quality delivery aligned with business priorities and will be responsible for aligning product development efforts with customer needs, market trends, and strategic objectives.Key activities and responsibilities of this role include:<ul><li>Aligning product development with customer needs, market trends, and strategic business goals</li><li>Owning end-to-end project delivery across the full software lifecycle — from requirements gathering and scoping to QA, deployment, and post-launch evaluation</li><li>Managing project scopes, schedules, and resource allocation across simultaneous initiatives</li><li>Translating product and business objectives into actionable project plans with clear milestones</li><li>Driving effective cross-functional collaboration between engineering, product, design, and QA teams</li><li>Tracking progress using project management tools and frameworks (Agile, Scrum, or hybrid methodologies)</li><li>Proactively identifying risks, bottlenecks, and mitigation strategies to ensure smooth delivery</li><li>Overseeing release readiness, including QA sign-off, deployment scheduling, and stakeholder communications</li><li>Communicating status updates, risks, and dependencies effectively to both technical and non-technical stakeholders</li><li>Enforcing standards for documentation, change control, and knowledge transfer across project teams</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Engineering or related field</li><li>At least 5 years of experience managing software product development in a technical project management role</li><li>Strong technical fluency; able to engage confidently with engineers across architectures, APIs, and code workflows (hands-on experience is a plus but not required)</li><li>Proven experience in leading cross-functional teams</li><li>Solid understanding of modern software development methodologies and architectural frameworks</li><li>Experience with mobile and web ecosystems</li><li>Strong documentation skills</li><li>Fluent in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Strong leadership and project management skills</li><li>Excellent communication and stakeholder management</li><li>Adaptability to evolving technology trends</li><li>Strategic and analytical thinking and decision-making ability</li><li>Innovation-focused and results-oriented</li><li>Proven ability to manage delivery at platform or product-suite level</li><li>Structured thinker with delivery-focused mindset</li><li>Comfort working in fast-paced, client-facing environments</li></ul>

Technical Project Manager int-0328

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

SCYTALYS&nbsp;is currently for&nbsp;Principal Capability Architect&nbsp;responsible for&nbsp;making&nbsp;software delivery faster, safer, and more efficient for Scytalys mission systems. These systems support command and control, intelligence, surveillance, tactical communications, data sharing, and system compatibility for international and NATO customers.The Principal Capability Architect is the enterprise technical authority for SCYTALYS’ products and solution portfolio. You will own the end-to-end architecture (platform, products, solutions) that underpins C2/C4ISR and Tactical Data Link (TDL) capabilities—ensuring interoperability, scalability, cyber-hardening, and rapid delivery across programs. You will set technical guardrails, lead key design decisions, and coach teams to deliver world-class, mission-ready systems.Enterprise &amp; Product Architecture<ul><li>Own the SCYTALYS Capability Architecture for product lines, platforms, runtime deployments (edge/airborne/naval/ground/command centres).</li><li>Define, develop and maintain Reference Architectures for C2/C4ISR solutions and tactical data link (TDL) gateways.</li><li>Govern system qualities: reliability, latency, availability in denied environments, cyber resilience, safety (airborne contexts), and exportability.</li></ul>Interoperability &amp; Data Links<ul><li>Architect multi-link interoperability (e.g., Link-11/16/22, JREAP), including national sovereign link strategies and translation/forwarding via modular TDL processors. &nbsp;</li><li>Specify schema and ontologies for tactical objects/tracks, metadata normalization, and de-duplication across heterogeneous inputs (sensors, comms, ISR feeds).</li><li>Oversee test &amp; validation against coalition test suites and customer acceptance criteria (lab/field/T&amp;E).</li></ul>Platform &amp; Software Engineering<ul><li>Drive MBSE (e.g., SysML), architecture decision records, and non-functional requirements budgeting (latency, throughput, SWaP-C).</li><li>Lead and deliver architectural activities, threat modelling, and performance tuning; unblock product / solution engineering teams.</li><li>Set technology choices for real-time and near-real-time services, middleware, containerization where appropriate, and edge deployments with intermittent connectivity.</li><li>Lead newer technology development activities.</li><li>Drive DevOps and DevSecOps mindset.</li></ul>Cybersecurity &amp; Compliance<ul><li>Institute safety and security-by-design: crypto interfaces, key management integration, hardening baselines (e.g., ISO/IEC 27001, NIST 800-53/171, IEC 62443), secure coding, and supply-chain controls.</li><li>Ensure designs respect export control constraints and customer security classifications.</li></ul>AI/ML Integration<ul><li>Define/support insertion points for AI/ML initiatives.</li></ul>Customer, Partner &amp; Ecosystem Leadership<ul><li>Serve as technical face of architecture with key customers and partners. &nbsp;</li><li>Engage with radios, terminals, and platform OEMs to ensure end-to-end fit.</li><li>Contribute to standards, demos and trials.</li></ul>Governance &amp; People<ul><li>Chair the Architecture Review Board, set coding/quality bars, and mentor internal staff.</li><li>Drive reuse and productization (shared services, SDKs, integration kits) to accelerate delivery and reduce lifecycle cost.</li><li>Partner with Program, Product, and QA/IV&amp;V leads to land releases on time with quality.</li></ul>Required Experience<ul><li>10+ years in systems/software architecture for mission or safety-critical C2/C4ISR, comms, or defense platforms; 3+ years leading cross-functional architecture teams.</li><li>Proven delivery of interoperable tactical systems (track/cue/engagement workflows, COP, sensor fusion) and multi-TDL gateways. &nbsp;</li><li>Hands-on depth in at least three of: real-time distributed systems, data fusion/track correlation, geospatial services, message brokering, edge computing, waveform/terminal integration, or airborne/naval mission systems.</li><li>Strong familiarity with TDL protocols and gateway patterns; understanding of sovereign link concepts and NDL design trade-offs. &nbsp;</li><li>Cybersecurity for defense systems (threat models, hardening, secure comms, crypto interfaces) and experience operating under classified environments.</li><li>Excellence in MBSE, interface control, requirements decomposition, and non-functional requirements management.</li></ul>Desirable Experience:<ul><li>Knowledge of relevant NATO STANAGs and industry specs commonly used in C4ISR</li><li>Airborne software/safety exposure and secure avionics.</li><li>Experience with AI/ML in ISR/C2 contexts and secure MLOps.</li><li>Working knowledge of export controls and international defense program delivery.</li></ul>Core Competencies<ul><li>Systems Thinking &amp; Pragmatism: balances elegant design with field realities (EW, GNSS-denied ops, contested spectrum).</li><li>Leadership &amp; Influence: mentors deeply technical teams; gains trust of customers and certifiers.</li><li>Communication: crisp specs and design write-ups; confident external representation.</li><li>Delivery Discipline: evidence-based decisions, measurable architecture fitness functions, steady program cadence.</li></ul>Tools &amp; Tech (experience with several is highly desirable)<ul><li>Languages: C/C++, Java/Kotlin, C#, Python (for tooling).</li><li>Middleware &amp; data: DDS, gRPC, message buses, time-series/graph stores, geospatial DBs, protobuf/ASN.1.</li><li>Platforms: Linux, embedded RTOS, containerized edge, virtualization.</li><li>Engineering: SysML/UML, Cameo/Capella, Git, CI/CD, IaC, static/dynamic analysis, fuzzing, SIL/HIL test.</li></ul>Education &amp; Clearance<ul><li>MSc / PhD in Computer Science, Electrical/Computer Engineering, or related; PhD a plus.</li></ul>

Principal Capability Architect

Cyber Security GRC Manager What Impact will you make? #YourOpportunity If you understand the very real dangers cyber threats pose and embrace the challenge of helping keep people and networks safe, then Deloitte Cyber is the right place to develop your career. We offer a wide range of opportunities to work with industry-leading clients and projects — and the technological resources to help them tackle their biggest challenges.A role with Deloitte Cyber, isn’t just a career. It’s a calling. To help make the world more trustworthy, resilient, and secure. If you’re interested in joining a group of people who don’t just want to fix what’s broken but want to build something better, apply for a role with Deloitte Cyber.We are currently seeking Senior professionals with good analytical skills and a well-rounded personality to become part of our dynamic Cyber team. You will build your knowledge and experience working in a team of diverse and talented professionals who enjoy designing and implementing innovative cybersecurity and data protection strategies, for market leading clients in diverse industries (e.g., Financial Services, Energy, Telecommunications Media &amp; Technology, Life Sciences &amp; Healthcare etc.).<ul><li>You want to be involved in the definition of new and cutting-edge solutions to address cybersecurity challenges for the most relevant and prestigious clients across industry verticals.</li><li>You want to work with inspiring, ambitious, and supportive people with diverse geographical and academic backgrounds and extensive skills.</li><li>You are a cyber enthusiast and visionary and you think that it will shape our future.</li><li>You get excitement in managing clients shifting priorities and accomplish tasks in a challenging, fast-paced environment.</li><li>You like to nurture people and share your knowledge with others.</li></ul>Deloitte’s Cyber professionals help organizations focus on enterprise-level cyber risks through a strategic approach. Our services help clients reimagine cyber risk to uncover strategic opportunities aligned with their business priorities — to gain competitive advantage and become more trustworthy, resilient, and secure. We help clients conduct cyber assessments and benchmarking that set a foundation for training and reporting across the organization. And we help them identify potential insider threats and design programs to thwart it. Then we turn the lens toward helping clients modernize their core and traditional/ cloud infrastructures with next-generation security controls that help manage cyber risks and exposure.You will thrive in a global environment, developing and managing innovative strategic initiatives for customers and collaborating with colleagues belonging to different geographies and backgrounds. #YourRole<ul><li>Act as a lead consultant by managing cybersecurity activities within wider projects, identifying, evaluating, and designing best in class cybersecurity and data protection solutions, demonstrating operational excellence, vision and strategic thinking.</li><li>Execute complex project activities, mentor, and support less experienced team members, coordinate part of the team while supporting your more senior colleagues in managing client relations and expectations.</li><li>Face and solve customer cybersecurity and data protection technology-driven challenges in an innovative and effective way.</li><li>Engage with internal and external stakeholders to strengthen business relations and create business opportunities.</li><li>Contribute to the development of Deloitte’s cyber practice.</li></ul>&nbsp;&nbsp;#WinningRequirements<ul><li>Bachelor in Information Technology, Computer Science, or a related field.</li><li>Master’s degree in Cyber/ Information Security, or a related field.</li><li>Relevant professional certifications, such as: CISM, CISSP, CISA, CDPSE, CRISC, CIPM, ISO 27001 Lead Auditor etc. will be considered a plus.</li><li>Solid expertise in Cyber Security Strategies, Cyber Security Assessments, Cyber Security Frameworks, Data Privacy &amp; Protection concepts. Experience in DORA, NIS2, ISO27001, NIST, AI security will be considered a plus.</li><li>Fluent knowledge of English language.</li><li>Passion and curiosity for the cybersecurity industry and technology trends, innovations and frameworks, as well as current IT security technologies.</li><li>Be an independent and collaborative person who cooperates in one or more project teams to deliver high quality results.</li><li>Possess interpersonal skills and the ability to develop effective and lasting relationships with clients and colleagues.</li><li>Ability to conduct complex analyses and communicate them clearly and concisely to target audiences of different cultures, technical backgrounds and levels of seniority.</li><li>Military obligations fulfilled where applicable.</li></ul> #ChooseDeloitteif:<ul><li>You want to work with inspiring, ambitious, and supportive people with diverse geographical and academic backgrounds and extensive skills.</li><li>You get excitement in managing clients shifting priorities and accomplish tasks in a challenging, fast-paced environment.</li><li>You like to nurture people and share your knowledge with others.</li></ul>&nbsp; #AboutDeloitte Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society and are firm believers in the positive impact business can and should have on the world it operates within. Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights, and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged, and feel a sense of purpose and meaning in what they do each day.&nbsp;Sounds like the sort of role for you? Apply now.&nbsp;This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more.DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500ℜg; companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte organization shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte organization refers to Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities collectively.© 2024&nbsp;For more information contact Deloitte Central Mediterranean.

Cyber Security GRC Manager

Neurosoft&nbsp;is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.We have an open vacancy for an&nbsp;ICT Support Engineer (L1)&nbsp;who will&nbsp;work in our client's premises.&nbsp;📌 Location: Athens (South Suburbs)📍 Working Model: On - site🕗Working Hours:&nbsp;Shifts&nbsp;&nbsp;Main Responsibilities<ul><li>Helpdesk Support: Respond to user inquiries, issues, and requests via various channels such as phone, email, or ticketing systems.</li><li>User Assistance: Assist users in understanding and effectively utilizing computer systems, software applications, and other ICT resources.&nbsp;</li><li>System Setup and Configuration: Assist with the installation, setup, and configuration of computer systems, software applications, printers, and other peripheral devices.&nbsp;</li><li>Password and Account Management: Help users with password resets, account creations, and access permissions. Ensure compliance with security policies and assist in maintaining user accounts.</li><li>Software Support: Provide basic support for common software applications, such as Microsoft Office, web browsers, and email clients. Help users troubleshoot issues, perform software updates, and assist with basic software functionality.</li><li>Hardware Support: Diagnose and troubleshoot basic hardware problems with desktop computers, laptops, printers, and other peripheral devices.&nbsp;</li><li>Incident Management: Log and track user issues and incidents in a ticketing system, ensuring timely resolution and proper escalation to higher-level support teams, if required. Monitor ticket queues and prioritize tasks accordingly.</li></ul>What we are looking for<ul><li>1 or 2 years experience in a similar position</li><li>University degree in Computer Science or other related field.</li><li>Ability to diagnose and resolve basic technical issues.</li><li>Good written and verbal communication skills in Greek and English language</li><li>Proficiency in MS Office (Word, Excel, Powerpoint)</li><li>Strong communication skills.</li></ul>&nbsp;What you will gain:🏋️‍️Friendly and dynamic working environment🏫 Formal training and Professional Qualifications fully funded✔️ Competitive compensation package⚕️ Private Health Insurance⚖️Work-Life Balance initiatives🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)👥 A Buddy who will support you with your onboarding&nbsp;

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