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The Operational Excellence Senior Trainer job position has the main purpose to contribute to the deployment &amp; expansion of the Group Operations Excellence Program to the Manufacturing Plants of Viohalco’s Business Segments.&nbsp;ResponsibilitiesYou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>

OPERATIONAL EXCELLENCE PROFESSIONAL (Senior Trainer) (3669)

Intellectica is recruiting on behalf of its client, a dynamic and publicly listed group of companies operating at the forefront of the high-tech sector. With a presence in global markets and a portfolio that spans cutting-edge innovation and strategic investments, the group is known for its bold vision, high-impact leadership, and a culture of excellence. To support the President in driving cross-company alignment we are seeking an experienced&nbsp;Personal Assistant. Based in Athens, Greece, the successful candidate will play a pivotal role in managing the President’s daily operations, ensuring seamless execution of business priorities and enhancing overall executive efficiency.Key activities and responsibilities of this role include:<ul><li>Serving as a primary liaison for the President among internal teams and external stakeholders, ensuring exceptional service and strong professional relationships</li><li>Coordinating travel arrangements and scheduling appointments and meetings for the President while managing their calendar efficiently</li><li>Handling incoming calls, messages, and redirection as needed</li><li>Prioritizing and managing email correspondence, ensuring timely attention to important matters</li><li>Organizing daily meeting agendas, taking minutes, handling correspondence, and drafting emails</li><li>Accompanying the President to business events</li><li>Collaborating with team members to prepare the President for meetings and presentations</li><li>Performing administrative tasks, including record keeping, note-taking, documentation creation, filing, and confidential financial management</li><li>Welcoming visitors, reviewing documents, managing internal communications, and optimizing office efficiency</li><li>Assisting in the execution of strategic initiatives by following up on key action items and deadlines</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in International Affairs, Business Administration, or a related field</li><li>Proven experience working closely with senior executives in fast-paced, high-complexity environments</li><li>Advanced presentation development and delivery skills, with demonstrated experience creating high-impact executive presentations</li><li>Tech-savvy and comfortable managing digital tools</li><li>Proficiency in the MS Office Suite</li><li>Fluency in Greek and English (written and verbal)</li><li>Willingness to travel as needed</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional communication, interpersonal and presentation skills</li><li>Flexible and adaptable, with a proactive attitude, capable of multitasking and prioritizing effectively</li><li>Strong organizational and planning skills, exhibiting high levels of reliability</li><li>High integrity standards, being able to appropriately handle sensitive and confidential information</li><li>Proactive and solution-oriented</li><li>Excellent stakeholder management skills</li><li>Composed and adaptable under pressure</li></ul>

Personal Assistant to the President int-0356

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>THALIS E.S., member of Motor Oil Group, aims at sustainable harmonious development and promotes solutions for the transition to circular economy. Therefore, we at THALIS E.S. invest in innovation and produce quality results with the combination of contracting, construction and operational know-how and experience. Our ambition is contributing to the energy transformation and strengthening the resilience of our country's infrastructure systems.The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>We are looking for a well-organized Project Manager (Construction), based in Athens, responsible for the project management of land construction projects in Larissa. This includes support on coordination, supervision of construction and assurance of projects’ completion on time, within budget and within scope.<h2>During your day you will:</h2><ul><li>Manage and overview plant construction projects in order to ensure the efficiency of the plant construction process and the delivery of the project on time, in scope and within budget.</li></ul>More specifically:<ol><li>Cooperate with the Construction team in order to define the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility</li><li>Develop a detailed project plan to monitor and track progress and deadlines as per contractual terms</li><li>Define and coordinate required resources and third parties/vendors/ subcontractors for the flawless execution of projects and performs on site supervision when required</li><li>Perform risk management&nbsp;</li><li>Monitor budget and proposes any necessary adjustments to meet budgeting objectives</li><li>Develop and maintains required spreadsheets, diagrams, process maps and other project documentation</li><li>Participate in the preparation of reports to top management on project issues, performance, progress and compliance to contractors’ agreements’ terms &amp; statutory regulation and proposes improvements</li></ol><ul><li>Manage changes and improvements to the project scope, project schedule and project costs</li><li>Track project performance using appropriate tools and techniques</li><li>Cooperate with third parties/vendors/subcontractors and all stakeholders involved</li><li>Support the projects’ development and design</li><li>Participate in the drawing up of final contracts regarding the equipment supplies and services</li><li>Coordinate on site visits of the project sponsor team</li><li>Support licensing process from Authorities for the plant construction</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering field&nbsp;</li><li>Master’ degree in Engineering or Project Management related field will be considered an asset</li><li>At least 5 years professional experience at Project Management in construction field</li><li>Project Management</li><li>Performance Management</li><li>Process Improvement</li><li>Very good command of the English language, written and verbal</li><li>Strong working knowledge on Microsoft Office Suite, Microsoft Project Manager, AUTOCAD</li><li>Availability to travel</li><li>Efficient communication and interpersonal skills&nbsp;</li><li>Coordination of teams</li><li>Organizational and Time management skills</li></ul>&nbsp;&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Project Manager

As a new joiner, you will be placed within Alpha Bank’s Wholesale Banking Business Areas, where you will have the opportunity to collect, analyze, and assess financial data related to Business Customers. You will also support key operations related to relationship management for Customers under the responsibility of the respective Business Areas.Depending on your knowledge and skills, you may follow a development track across various domains, such as Corporate and Investment Banking, Commercial Banking, Wholesale Trade Lending, and Transaction Banking.&nbsp;&nbsp;What You Will Be Doing&nbsp;<ul><li>&nbsp;&nbsp;&nbsp;Assessing and processing financial statements and investment plans of large corporate Customers and Small and Medium Enterprises (SMEs).</li><li>Collaborating with the financial departments of corporate Customers for the collection of financial data.</li><li>Collaborating with the other Business Areas of the Bank, the Branch Network and the Alpha Bank Group Companies for the implementation of the decisions made by the Credit Committees of the Bank.</li><li>Reporting on the portfolio of the Business Area concerned.&nbsp;</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s and/or a postgraduate degree in Economics, Finance, Mathematics, Business Administration or in any other related field.</li><li>Previous work experience in financial analysis positions will be considered an asset.</li><li>Strong collaboration skills in the daily interactions with both Customers and the Alpha Bank Employees.</li><li>Self-motivation, methodical approach and a results-oriented perspective.</li><li>Analytical and synthetic skills.</li><li>Critical thinking.</li><li>Ability to deliver within fixed deadlines.</li><li>Excellent oral and written communication skills both in the Greek and in the English language.</li><li>Proficient use of MS Office.</li></ul>&nbsp;&nbsp;What we offer&nbsp;&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative work environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large Organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

Wholesale Banking - Alpha Talent Acceleration Program

Risk Management &amp; Assessment:&nbsp;Support the development, execution, and monitoring of risk management frameworks and internal audits to identify, assess, and mitigate legal, regulatory, and operational risks across the organization.Third-Party Risk Oversight:&nbsp;Oversee the onboarding and monitoring of third parties, conducting risk-based due diligence, screenings, and documentation reviews to ensure compliance with internal policies and external regulations.Cross-Functional Collaboration:&nbsp;Collaborate with Procurement, Finance, and ESG teams to evaluate third-party risks and promote a culture of integrity and compliance throughout the organization.Investigations &amp; Reporting:&nbsp;Lead internal investigations into potential non-compliance or misconduct, and prepare reports for senior management and regulatory bodies as needed.Policy Development &amp; Training:&nbsp;Develop and update compliance policies and processes in line with regulatory changes, and deliver training programs to ensure organization-wide understanding and implementation.Compliance Monitoring &amp; Culture:&nbsp;Ensure consistent application of compliance procedures across business units, and support efforts to embed a strong culture of compliance and continuous improvement.What will you bring?Educational Background: Bachelor’s degree in Greek law.Professional Experience:&nbsp;At least 3 years of experience in a compliance-related role, ideally in underwriting, AML, or anti-corruption.Regulatory &amp; Standards Knowledge:&nbsp;Strong understanding of relevant laws, regulations, and industry standards; familiarity with anti-corruption frameworks (e.g., ISO 37001) is a plus.Certifications:&nbsp;Professional certifications such as ICA, ACAMS, CCEP, or equivalent are highly valued.Skills &amp; Competencies:&nbsp;Excellent analytical, problem-solving, and organizational skills, with strong attention to detail.Communication &amp; Collaboration:&nbsp;Proficiency in English, with strong interpersonal and cross-functional collaboration skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Compliance Specialist

The Transportation Senior Specialist is a user of SAP Transportation Management system and conducts all duties of the logistics department.&nbsp;Responsibilities&nbsp;<ul><li>Coordinate and arrange the shipment of goods by identifying the most suitable transport carriers.</li><li>Collaborate closely with all Supply Chain and Logistics departments across Viohalco companies.</li><li>Manage transportation operations efficiently while ensuring adherence to budget constraints.</li><li>Serve as SAP TMS Key User, providing expertise and operational support.</li><li>Execute RFQs and e-auctions for land, air, and courier transport services.</li><li>Ensure full compliance of transportation operations with applicable laws, transport regulations, safety standards, environmental policies, risk management guidelines, and corporate policies.</li><li>Maintain accurate departmental records, reports, and key performance indicators (KPIs) related to carrier performance and transportation costs.</li><li>Identify and qualify new suppliers capable of meeting the company’s cost, quality, and service requirements.</li><li>Operate and provide support for logistics software systems (ANITA and related web applications).</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.</li><li>Master’s degree (MSc) in Logistics or Supply Chain Management is preferred.</li><li>Minimum of 6 years of relevant professional experience.</li><li>Strong understanding of the international logistics market.</li><li>Solid knowledge of supply chain processes for metal products.</li><li>In-depth expertise in the transportation industry.</li><li>IT literate, with proficiency in logistics management software (e.g., SAP and other systems).</li><li>Excellent negotiation and time management skills.</li><li>Fluent in English, with outstanding verbal and written communication abilities.</li></ul>&nbsp;The Company Offers&nbsp;<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>

TRANSPORTATION SENIOR SPECIALIST (3580)

The Transportation Senior Specialist is a user of SAP Transportation Management system and conducts all duties of the logistics department.&nbsp;Responsibilities&nbsp;<ul><li>Coordinate and arrange the shipment of goods by identifying the most suitable transport carriers.</li><li>Collaborate closely with all Supply Chain and Logistics departments across Viohalco companies.</li><li>Manage transportation operations efficiently while ensuring adherence to budget constraints.</li><li>Serve as SAP TMS Key User, providing expertise and operational support.</li><li>Execute RFQs and e-auctions for land, air, and courier transport services.</li><li>Ensure full compliance of transportation operations with applicable laws, transport regulations, safety standards, environmental policies, risk management guidelines, and corporate policies.</li><li>Maintain accurate departmental records, reports, and key performance indicators (KPIs) related to carrier performance and transportation costs.</li><li>Identify and qualify new suppliers capable of meeting the company’s cost, quality, and service requirements.</li><li>Operate and provide support for logistics software systems (ANITA and related web applications).</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.</li><li>Master’s degree (MSc) in Logistics or Supply Chain Management is preferred.</li><li>Minimum of 6 years of relevant professional experience.</li><li>Strong understanding of the international logistics market.</li><li>Solid knowledge of supply chain processes for metal products.</li><li>In-depth expertise in the transportation industry.</li><li>IT literate, with proficiency in logistics management software (e.g., SAP and other systems).</li><li>Excellent negotiation and time management skills.</li><li>Fluent in English, with outstanding verbal and written communication abilities.</li></ul>&nbsp;The Company Offers&nbsp;<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>&nbsp;

Intellectica is seeking an experienced and highly motivated Senior SAP BW/SAC Analyst on behalf of a leading European healthcare provider. Based in Kefalari, Attiki and reporting directly to the Head of Financial Controlling, the successful candidate will play a pivotal role in strengthening the organization’s data-driven culture by delivering reliable analytics, identifying improvement opportunities, and supporting strategic decision-making at the highest management level. As the SAP BI landscape expands, this position will also contribute to shaping a scalable and sustainable analytics architecture.Key activities and responsibilities of this role include:<ul><li>Design, develop, and maintain SAP BW data models, process chains, and BI reports</li><li>Create modern, interactive dashboards and reports in SAP Analytics Cloud (SAC)</li><li>Gather, analyze, and translate business requirements into comprehensive BI solutions</li><li>Ensure the quality, accuracy, and completeness of data feeding into reports and dashboards</li><li>Collaborate with cross-functional teams (Finance, IT, and Operations) to identify needs and deliver optimal solutions</li><li>Contribute to the long-term BI roadmap and identify opportunities for automation and advanced analytics (predictive insights, planning, forecasting)</li><li>Monitor, troubleshoot, and optimize BW and SAC performance, including query optimization and data load management</li><li>Maintain documentation for data models, reports, and BI processes, ensuring clarity and compliance with governance standards</li><li>Support user acceptance testing (UAT) and provide guidance or training to business users as needed</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science, Economics, or a related field</li><li>SAP certifications (e.g., SAC, BW/4HANA) will be considered an asset</li><li>At least 4 years of hands-on experience in SAP BW and SAP Analytics Cloud projects</li><li>Proven track record of contributing to or leading Business Intelligence (BI) initiatives from design to delivery</li><li>Experience with data governance, security models and compliance is a plus</li><li>Fluency in Greek and English</li></ul>Core competencies of successful candidate:<ul><li>Detail-oriented and quality-focused</li><li>Problem-solving mindset and adaptability</li><li>Strong communication and collaboration skills</li><li>Team-oriented with collaborative mindset</li><li>Leadership potential with a vision for team development</li><li>Adaptability to evolving needs</li></ul>

SAP BW/SAC Analyst int-0433

Intellectica is recruiting a strategic and results-driven&nbsp;Senior&nbsp;Advertising Manager&nbsp;on behalf of a leading business media brand and part of a global network, delivering strategic content and innovative solutions to top industry leaders. Based in Athens, Greece and reporting directly to the Chief Revenue Officer, the successful candidate will play a key part in cultivating client partnerships and driving advertising revenue across multiple channels by offering customized advertising initiatives across print, digital, and experiential platforms.Key activities and responsibilities of this role include:<ul><li>Building and maintaining strong, long-term client relationships to ensure satisfaction and ongoing collaboration</li><li>Identifying opportunities and providing integrated advertising solutions across print, digital, and other media platforms</li><li>Developing and delivering customized proposals and sales strategies aligned with client needs</li><li>Collaborating with internal teams to ensure seamless execution of campaigns across all media types</li><li>Monitoring industry trends and competitive activity to adjust commercial approaches as needed</li><li>Achieving and exceeding set sales targets and key performance indicators</li><li>Advising clients on campaign optimization for maximum impact and effectiveness</li><li>Tracking campaign performance metrics and presenting actionable insights and results</li><li>Representing the company brand with professionalism and integrity in all marketplace activities</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Communications &amp; Media Studies, Business, or a relevant field</li><li>Minimum of 4 years of professional experience in advertising sales within media, publishing, or related industries</li><li>Demonstrated ability to manage and grow client accounts strategically</li><li>Proficiency in Microsoft PowerPoint and Excel</li><li>Digital and social media savvy</li><li>Existing client portfolio will be considered a strong asset</li><li>Fluency in Greek and English</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and presentation skills (written and verbal)</li><li>Strong negotiation and problem-solving skills</li><li>Entrepreneurial mindset with a growth-driven approach</li><li>Results-driven with a focus on targets</li><li>Ability to handle multiple projects simultaneously</li><li>Adaptability in a fast-paced environment</li></ul>

Senior Advertising Manager int-0383

Based in Athens, Greece, and reporting directly to the CEO, the successful candidate will play a key role in leading and expanding the company’s international market presence by driving export growth.Key activities and responsibilities of this role include:<ul><li>Developing and implementing comprehensive export strategies to enhance the company’s footprint in existing markets and penetrate new international territories</li><li>Identifying and evaluating new business opportunities, partnerships, and distribution channels to drive export growth</li><li>Building and maintaining strong relationships with international clients, distributors, and partners to ensure long-term collaboration and success</li><li>Analyzing market trends, customer needs, and competitive landscapes to inform and adjust export plans effectively</li><li>Ensuring compliance with all international trade regulations, export laws, and customs requirements across various regions</li><li>Collaborating closely with supply chain, logistics, marketing and operations teams to ensure efficient and cost-effective delivery of products to international markets</li><li>Leading, mentoring, and developing the export sales team, fostering a results-driven and customer-centric culture</li><li>Traveling abroad frequently to meet with key clients, explore new markets, and oversee international operations</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in International Business, Marketing, Supply Chain Management, or a related field; an MBA will be a plus</li><li>Proven experience, at least 7 years, in a senior export or international business development role within the&nbsp;FMCG sector</li><li>Experience working across multiple international markets with an understanding of cultural nuances, consumer behaviors, and regulatory requirements to optimize market entry and expansion strategies</li><li>Strong track record of driving export sales growth and&nbsp;entering new international markets</li><li>Familiarity with Microsoft Office suite</li><li>Fluent in English and Greek (both written and verbal); proficiency in additional languages is a plus</li><li>Willingness to travel abroad frequently&nbsp;to engage with international partners and explore new market opportunities</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication skills; personable and engaging</li><li>Exceptional negotiation skills; proven ability to negotiate high-value contracts, pricing structures, and distribution agreements while ensuring mutually beneficial outcomes for all parties involved</li><li>Strategic thinker with a proactive approach and a can-do attitude; forward-thinking professional with the ability to anticipate market trends, identify business opportunities, and implement solutions that enhance global sales performance</li><li>Strong leadership skills; capable of motivating, coaching, and developing high-performing teams</li></ul>

Exports Director int-0284

Halcor, the Copper &amp; Alloys Extrusion Division of ElvalHalcor, is seeking an analytical and detail-oriented Senior Financial Analyst to play a key role in delivering accurate financial analysis, participating in budgeting and forecasting cycles, ensuring data integrity, and providing actionable insights that support strategic decision-making, to join our dynamic Finance team in Athens, Greece.Role DescriptionKey Responsibilities: • &nbsp; &nbsp;Prepare and analyze monthly, quarterly, and annual financial reports and statements. • &nbsp; &nbsp;Participate in the annual budgeting and quarterly forecasting process, including coordinating inputs from department heads, consolidating financial data, and ensuring alignment with company goals.&nbsp; • &nbsp; &nbsp;Develop profitability reports to support management’s decisions. • &nbsp; &nbsp;Perform expenses control and variances report analysis. • &nbsp; &nbsp;Work closely with the shared service team to ensure the quality and timeliness of information received at the corporate level, as well as compliance with corporate standards. • &nbsp; &nbsp;Present financial Information clearly and concisely to management. • &nbsp; &nbsp;Develop or revise policies and procedures related to functional responsibilities, identifying process improvement opportunities. • &nbsp; &nbsp;Contribute to department and organization special projects as assigned. • &nbsp; &nbsp;Monitor financial performance and KPIs, identify trends, and recommend data-driven improvements. • &nbsp; &nbsp;Collaborate with cross-functional teams to evaluate and optimize business processes. • &nbsp; &nbsp;Support internal and external audits on an annual basis.&nbsp;Requirements: • &nbsp; &nbsp;Degree in any of the fields: Economics/Mathematical &amp; Physical Sciences/Business Administration, accompanied by a sound grasp of business finance. • &nbsp; &nbsp;Proven experience (3+ years) as a Financial Analyst, preferably in an international or manufacturing company. • &nbsp; &nbsp;Sound knowledge and usage of SAP main modules (SD/FI/CO/MM) to extract data is needed and will be considered a major plus • &nbsp; &nbsp;Expert Excel skills and usage are expected. • &nbsp; &nbsp;The ability to immediately adapt and perform based on the desired output while meeting tight deadlines. • &nbsp; &nbsp;Self-motivation and drive to develop one’s own expertise by taking on greater responsibilities and/or more technically demanding tasks. • &nbsp; &nbsp;Critical &amp; independent thinking and the ability to challenge the status quo of doing things. • &nbsp; &nbsp;Excellent communication and interpersonal skills, both written and oral, in Greek and English. • &nbsp; &nbsp;Detailed understanding of business and operational concepts and KPIs is sought after and will be highly valued. (Variable/Fixed cost differentiation &amp; underlying drivers, Debt &amp; Interest calculation and effects, Working Capital breakdown &amp; significance of each part, cash flow importance, etc.) •&nbsp; &nbsp; Accuracy and attention to detail. •&nbsp; &nbsp; Sound knowledge of BI tools (Qliksense &amp; Power BI) as well as Power Automate will be considered a major advantage.&nbsp; The company offers: • &nbsp; &nbsp;Dynamic work environment • &nbsp; &nbsp;Career and Development Plan • &nbsp; &nbsp;Continuous Training • &nbsp; &nbsp;Competitive remuneration package • &nbsp; &nbsp;Additional insurance coverage

FINANCIAL SENIOR ANALYST (3682)

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>HELECTOR, a subsidiary of Motor Oil Group, with over 20 years of experience, is the only Greek company with an international presence in the field of waste management and waste-to-energy applications.&nbsp;HELECTOR’s vertically integrated operations enable it to offer comprehensive solutions across the entire spectrum of Design, Construction, and Operation of modern waste treatment plants, as well as in alternative fuel production and biomass utilization.The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy, and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>We are currently searching to hire a Project Manager for our team in&nbsp;regions close to Attica&nbsp;for the construction of a wastewater treatment unit.<h2>During your day you will:</h2><ul><li>Manage and overview plant construction projects to ensure the efficiency of the plant construction process and the delivery of the project on time, in scope and within budget. More specifically:</li><li>Cooperate with the Construction team to define the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility</li><li>Develop a detailed project plan to monitor and track progress and deadlines as per contractual terms</li><li>Define and coordinate required resources and third parties/vendors/ subcontractors for the flawless execution of projects and perform on site supervision when required</li><li>Monitor budget and propose any necessary adjustments to meet budgeting objectives</li><li>Develop and maintain required spreadsheets, diagrams, process maps and other project documentation</li><li>Participate in the preparation of reports to top management on project issues, performance, progress and compliance with contractors’ agreements’ terms &amp; statutory regulation and propose improvements</li><li>Manage changes and improvements to the project scope, project schedule and project costs</li><li>Support the projects’ development and design</li><li>Participate in the drawing up of final contracts regarding the equipment supplies and services</li><li>Coordinate on site visits of the project sponsor team</li><li>Supports licensing process from Authorities for the plant construction</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering field&nbsp;</li><li>Master’ degree in Engineering or Project Management related field (non-compulsory – preferably)</li><li>At least 5 years of professional experience in Project Management in Public-Sector Infrastructure Projects</li><li>Additional experience in sewage works would be considered an asset</li><li>Very good command of the English language, written and verbal</li><li>Good knowledge of Auto Cad</li><li>Strong working knowledge of MS Office</li><li>Team spirit</li><li>Attention to detail</li><li>Excellent organizational, analytical, and communication skills</li><li>Frequent travel flexibility</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

What you’ll do:<ul><li>Design and develop software using the React framework.</li><li>Write clean and maintainable code using web-based languages like HTML5, CSS3, and JavaScript frameworks like jQuery.</li><li>Develop user interfaces for complex solutions in Content Management Systems and E-commerce platforms.</li><li>Work with web services and REST APIs.</li><li>Collaborate with cross-functional teams to translate business requirements into technical solutions.</li><li>Ensure code is optimized for performance, scalability, and security.</li><li>Troubleshoot and debug code issues.</li><li>Keep up-to-date with emerging trends and technologies in React and related fields.</li><li>Participate in code reviews and provide constructive feedback to peers.</li><li>Write technical documentation for code and applications.</li><li>Continuously improve software development processes and tools to increase efficiency and quality.</li></ul> What you’ll bring:<ul><li>University degree in Software Engineering, Computer Science, or a related technical field.</li><li>1+ years of working experience in designing and developing software.</li><li>Deep technical skills in web-based languages and an in-depth understanding of databases.</li><li>Proven working experience with: React framework, HTML5 &amp; CSS3, Client-side scripting, JavaScript frameworks, including jQuery, Web services and REST APIs, Java and J2EE.</li><li>Experience in building User Interfaces for complex solutions.</li><li>Strong understanding of SEO concepts, best practices, template design, and asset modelling.</li><li>Proficient understanding of cross-browser compatibility issues and ways to work around them.</li><li>Familiarity with web analytics.</li><li>Familiarity with web applications, including security, session management, and best development practices.</li><li>Familiarity with code versioning tools, especially Git.</li><li>Excellent teamwork and communication skills.</li><li>Dependability and capability to take initiative.</li><li>Good technical documentation skills.</li></ul> For all Job Openings below submit your CV in English, along with a cover letter that states your career aspirations at hr@cognity.gr.

Junior Front End Developer (Code:JFED)

Currently, we are searching to hire an&nbsp;Aggregation Supervisor&nbsp;to join our Energy Origination Team.&nbsp;As Aggregation Supervisor you will be responsible for planning, organizing and coordinating the activities of RES Aggregation. You will cooperate with Energy Management and Operations &amp;Maintenance functions for optimizing and continuously improving the forecasting processes, while being responsible for the client management.<h2>During your day you will:</h2><ul><li>Propose, implement and monitor Aggregator marketing strategies</li><li>Monitor and evaluate the effectiveness of forecasting processes and providers</li><li>Maintain and expand client relationships</li><li>Supervise all account management activities from onboarding to billing and problem solving.</li><li>Maintain &amp; monitor information related to the Aggregator portfolio.</li><li>Manage the compilation of necessary activity reports for Management</li><li>Support the efforts to identify new aggregation clients</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering, Economics, Finance, Business Administration or other related field</li><li>Master’s degree or MBA will be considered a plus</li><li>Minimum 5&nbsp;years’ experience in the RES sector</li><li>Experience in forecasting methodologies and DR activity</li><li>Knowledge of programming language(s) (MATLAB, Python, etc.) will be preferred</li><li>Proficient use of MS Office tools, especially Excel</li><li>Excellent command of the English language (oral and written)</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What give us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Aggregation Supervisor

As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

As a member of the marketing team, you will manage and drive execution at a hands-on level. and partner with key stakeholders within the Marketing team, Procurement, Legal, Finance and any other team within Temenos, to achieve business objectives. Specifically, accountable for the end-to-end budget monitoring of marketing requests, suppliers database, PR/PO creation, invoicing and payments via excel, JIRA, ebiz, monday.com platforms. This full-time position will report directly to the VP Marketing Operations and will work closely with the Marketing PMO Director and will be based in Athens.&nbsp;&nbsp;OPPORTUNITIES<ul><li>Prepare and monitor marketing requests and liaise with marketing, procurement, legal and finance teams. Escalate issues and shortcomings according to company policies, procedures, and standards. </li><li>Work with technology platforms / excel databases and stakeholders to optimize the Marketing budget process and ensure business goals are met. </li><li>Oversee management of marketing suppliers, renewals of licenses and signing of contracts and liaise closely with Legal and Procurement. </li><li>Monitor the Marketing budget, manage travel and training costs. Support Marketing annual budget plan and liaise with various teams</li><li>Promote continuous improvement initiatives to meet changing department and business priorities. </li><li>Maintain proper records of important information/document. </li><li>Build strong relationships with G&amp;A and business stakeholders. </li><li>May perform other additional duties and responsibilities as assigned.</li></ul>&nbsp;SKILLS<ul><li>A master’s degree in Finance or Business with an excellent academic track record. </li><li>2+ years of experience in a similar role, ideally in a fast-growing environment. </li><li>Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Excellent verbal/written communication skills in English. </li><li>Outstanding interpersonal and communication skills. Ability to work with high-profile individuals externally and collaborate internally.</li><li>Analytical thinking and problem-solving skills. Able to complete quality work timely with attention to detail and the ability to successfully multi-task</li><li>Highest degree of confidentiality regarding all aspects of work at all times </li><li>Culturally aware with a global mindset. Ability to work across regions, time zones and different cultures</li><li>Curious, fast learner, and flexible thinker who can consistently apply good judgment and make good and responsible decisions with a passion for continuous improvement.</li></ul>&nbsp;&nbsp;VALUES<ul><li>Care about the engagement with our customers </li><li>Commit to implementing strategic insights and leveraging technology </li><li>Collaborate with the wider team (Sales, ESG, IT, Finance, Procurement, Legal, HR) </li><li>Challenge the business on thinking outside the box</li></ul> &nbsp;SOME OF OUR BENEFITS include:<ul><li>Maternity leave:&nbsp;Transition back with 3 days per week in the first month and 4 days per week in the second month </li><li>Civil Partnership:&nbsp;1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership </li><li>Family care:&nbsp;4 weeks of paid family care leave </li><li>Recharge days:&nbsp;4 days per year to use when you need to physically or mentally needed to recharge </li><li>Study leave:&nbsp;2 weeks of paid leave each year for study or personal development&nbsp;</li></ul>

Marketing PMO Analyst

Area Manager (Περιφερειακός Δ/ντής)Αρμοδιότητες:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διασφάλιση ομοιογενούς λειτουργίας όλων των μονάδων σύμφωνα με τις πολιτικές της εταιρείας.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Επίτευξη και παρακολούθηση οικονομικών στόχων (πωλήσεις, food cost, labor cost).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Καθοδήγηση, αξιολόγηση και ανάπτυξη των Unit Managers και των ομάδων τους.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διατήρηση υψηλού επιπέδου εξυπηρέτησης πελατών και διαχείριση παραπόνων.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συμμόρφωση με πρότυπα ποιότητας, διαδικασίες HACCP και εταιρική ταυτότητα.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συνεργασία με τμήματα HR, Marketing και Διοίκηση για την επίτευξη στρατηγικών στόχων.Απαραίτητα προσόντα:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πτυχίο ΑΕΙ ή ΤΕΙ σε Διοίκηση Επιχειρήσεων, Οικονομικά ή συναφή κλάδο.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Αποδεδειγμένη εμπειρία 3+ ετών σε αντίστοιχη θέση στον χώρο της εστίασης, HO.RE.CA. ή λιανικού εμπορίου.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ικανότητες ηγεσίας και mentoring, με έμφαση στην ανάπτυξη ομάδων και στη διαχείριση πολλαπλών σημείων.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Καλή γνώση οικονομικών δεικτών, ανάλυσης αναφορών και λήψης αποφάσεων βάσει KPIs.Η εταιρία προσφέρει:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ανταγωνιστικό πακέτο αποδοχών·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bonus βάσει απόδοσης και επίτευξης στόχων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εταιρικό αυτοκίνητο &amp; κινητό τηλέφωνο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Δωρεάν καθημερινό γεύμαΙδιωτικό ιατροφαρμακευτικό πρόγραμμα

Area Manager

Αρμοδιότητες<ul><li>Οργάνωση και επίβλεψη όλων των λειτουργιών της εφοδιαστικής αλυσίδας από την αποθήκευση των προϊόντων μέχρι την μεταφορά και διανομή τους.</li><li>Επίβλεψη της διαδικασίας διαχείρισης των αποθεμάτων και καθορισμός στρατηγικών για τα κατάλληλα επίπεδα αποθεμάτων προς κάλυψη των πελατών.</li><li>Επίβλεψη, διατήρηση και ανάπτυξη του συστήματος μεταφορών.</li><li>Παρακολούθηση δεικτών (Supply Chain Metrics &amp; KPIs) με στόχο την αύξηση της παραγωγικότητας του συστήματος Logistics της εταιρείας</li></ul>Απαραίτητα προσόντα<ul><li>Προϋπηρεσία σε αντίστοιχη θέση τμήματος Logistics απαραίτητη</li><li>Πτυχίο ΑΕΙ / ΤΕΙ με κατεύθυνση Logistics / Supply Chain Management θα εκτιμηθεί</li><li>Εμπειρία στην χρήση ERP προγραμμάτων (γνώση του προγράμματος softone θα εκτιμηθεί)</li><li>Καλή γνώση προγράμματος διαχείρισης αποθήκης WMS (Warehouse Management System)</li><li>Πολύ καλή γνώση προγραμμάτων MS Office (Word, Excel)</li><li>Kαλή γνώση της Αγγλικής Γλώσσας</li><li>Διοικητικές ικανότητες</li><li>Οργανωτικές &amp; επικοινωνιακές ικανότητες</li></ul>&nbsp;&nbsp;Παροχές:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευχάριστο περιβάλλον εργασίας.</li><li>Συνεχείς εκπαιδεύσεις.</li><li>Ευκαιρίες για επαγγελματική ανάπτυξη σε μια ταχέως εξελισσόμενη εταιρεία.</li></ul>

Assistant Warehouse Manager

ou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>&nbsp;

SENIOR TRAINER (3669)

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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