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Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

Αρμοδιότητες:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Οργανώνει και συντονίζει όλα τα βήματα του project εγκατάστασης και λειτουργίας των καταστημάτων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Αναπτύσσει στρατηγικές για την εύρεση και αξιολόγηση νέων σημείων εγκατάστασης·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχειρίζεται συνεργασίες με παρόχους τεχνολογίας και Logistics·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Επικοινωνεί με πελάτες και ενδιαφερόμενους φορείς για την προώθηση και ανάπτυξη του δικτύου·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολουθεί τεχνικές παραμέτρους, κόστη και απόδοση του συστήματος·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Υποστηρίζει την εκπαίδευση προσωπικού.Απαραίτητα προσόντα:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πτυχίο σε Διοίκηση Επιχειρήσεων,&nbsp; Οργάνωση &amp; Διοίκηση ή συναφή κλάδο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Τουλάχιστον 3-5 χρόνια εμπειρίας σε θέση Project Management, ανάπτυξης δικτύου ή ανάλογο ρόλο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ικανότητα επικοινωνίας, διαπραγμάτευσης και επίλυσης προβλημάτων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πολύ καλή γνώση MS Office·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Άριστη γνώση της ελληνικής και πολύ καλή γνώση της αγγλικής γλώσσας·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Δυνατότητα μετακινήσεων, εφόσον απαιτηθεί από το project.Η εταιρία προσφέρει:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ανταγωνιστικό πακέτο αποδοχών·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bonus βάσει απόδοσης και επίτευξης στόχων·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εταιρικό αυτοκίνητο &amp; κινητό τηλέφωνο·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Δωρεάν καθημερινό γεύμαΙδιωτικό ιατροφαρμακευτικό πρόγραμμα

Store Project Manager (Κρυονέρι)

Our VCS team supports private equity backed businesses and corporates who want to take an accelerated lens to performance improvement in delivering improvements to their cash &amp; EBITDA position. We have a pragmatic approach helping businesses overcome challenges by supporting management (and shareholders, where appropriate) to drive sustainable operational change.This could include drafting growth and improvement initiatives that translate into various types of business plans (strategic plan, turnaround plan, working capital / liquidity boost, transformation plans, business split) in which we assess upsides and risks from an independent perspective.This is an opportunity to leverage your performance improvement and turnaround experience in a stimulating new environment. Our VCS practice is experiencing rapid growth and we now have multiple opportunities across the team to recruit high caliber delivery individuals with advanced business and financial modelling skills.In a continuously evolving business environment where organisations need to make smart, quick and well-informed decisions based on quality analysis, you will have the opportunity to work closely with our Private Equity and corporate clients in solving complex business problems and providing key insights into business drivers and scenario analysis presented elegantly to enhance stakeholder presentation.We are looking for a skilled and motivated Business Analyst / Consultant to join our dynamic Value Creation team. This role involves a blend of financial restructuring and operational enhancement strategies, demanding strong analytical skills and a strategic mindset. Key responsibilities:<ul><li>Conduct detailed financial analysis and modelling to assess client business performance.</li><li>Participate in the development and implementation of restructuring plans alongside strategies for performance improvement.</li><li>Collaborate with senior consultants to manage client relationships and ensure the success of project deliverables.</li><li>Identify and apply strategic solutions in conjunction with operational improvements for comprehensive client strategies.</li><li>Prepare insightful reports and presentations for key stakeholders and clients.</li></ul> #WinningRequirements<ul><li>Bachelors’ Degree in Business Administration, Economics, Accounting, Engineering or other related disciplines.</li><li>MBA or Master’s Degree in any of the above fields.</li><li>ACA / ACCA / CFA qualification (or equivalent) will be considered advantage.</li><li>0-2 years of experience in a corporate environment or consulting firm.</li><li>Excellent numeracy skills with keen attention to detail and the ability to absorb and analyse large amounts of data quickly.</li><li>Excellent report writing and presentation skills.</li><li>Very strong analytical skills and problem-solving mindset are essential.</li><li>Knowledge of basic accounting concepts and understanding of the accounting principles are essential.</li><li>Strong financial modelling skills.</li><li>Excellent written and verbal communication skills in English &amp; Greek.</li><li>Willingness to learn and grow within a fast-paced environment.</li><li>Military obligations fulfilled where applicable.</li></ul>

Restructuring - Value Creation Services and Performance Improvement - Consultant/Senior Consultant

The&nbsp;Deputy Security Manager&nbsp;deputizes the Security Manager in ensuring the safety and security of passengers, staff, and assets of the airline.This role involves overseeing the documentation and implementation of security measures, coordinating with relevant authorities and third party security staff.The Deputy Security Manager also steps in for the Security Manager during absences and plays a crucial role in emergency response.Responsibilities:<ul><li>Assist in developing and implementing company’s security policies and procedures.</li><li>Monitor day-to-day security operations to ensure compliance with regulatory requirements and internal policies.</li><li>Conduct regular security inspections and audits to identify, prevent and mitigate potential threats.</li><li>Coordinate with internal and external stakeholders, including law enforcement and regulatory bodies, to manage and respond to security threats.</li><li>Develop and implement emergency response plans and conduct drills and simulations.</li><li>Ensure compliance with national and international aviation security regulations (e.g., TSA, ICAO, IATA).</li><li>Prepare and submit security reports and documentation to regulatory authorities.</li><li>Keep abreast of changes in security regulations and update policies and procedures accordingly.</li><li>Lead investigations into security incidents or potential breaches.</li><li>Coordinate with relevant departments and authorities during security incidents.</li><li>Implement corrective actions and preventive measures following incidents.</li><li>Oversee the maintenance and operation of security equipment, including surveillance systems, access control, and screening devices where applicable.</li><li>Ensure a secure and positive experience for passengers, maintaining a balance between security and customer service.</li><li>Train accordingly SKY express personnel on elements within the perimeter of the Security Manager area of responsibility.</li></ul>Competences:<ul><li>Excellent leadership and team work skills.</li><li>Ability to assess and mitigate security risks.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and make decisions during emergencies.</li></ul>Requirements:<ul><li>Bachelor’s degree in Security Management, Aviation Management, or a related field.</li><li>Relevant certifications (e.g., Certified Protection Professional, Certified Aviation Security Professional) are a plus.</li><li>Minimum of 5 years of experience in security management, with at least 2 years in a supervisory role within the aviation industry.</li><li>Strong understanding of aviation security regulations and standards.</li><li>Fluency in English (oral and written).</li></ul>Notes:<ul><li>Primarily Athens International airport-based, with occasional travel to other locations as required.</li><li>Full-time position with a need for certain flexibility in working hours, including nights, weekends, and holidays.</li></ul>About SKY express:We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the planned addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connectingpeople, businesses, and dreams wherever we fly.SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:• The ERA Airline Excellence Award 2023• The ERA Innovation Airline Award 2023At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.We can’t wait to have you on board on this new remarkable journey!Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.Please note that only shortlisted candidates shall be contacted.

Deputy Security Manager

Κύριες Υπευθυνότητες :&nbsp;<ul><li>Είναι υπεύθυνος για την επίτευξη των ευρύτερων ποσοτικών-ποιοτικών στόχων Πωλήσεων για τα Καταστήματα ευθύνης.</li><li>Είναι υπεύθυνος για την επίβλεψη των Διευθυντών Καταστημάτων ευθύνης.</li><li>Παρέχει υποστήριξη στους Διευθυντές/ριες καταστημάτων ευθύνης, διατηρώντας ταυτόχρονα την τέλεια εξυπηρέτηση των πελατών μας.</li><li>Έχει την ευθύνη της επιλογής / αναπλήρωσης, αξιολόγησης, ανάπτυξης και&nbsp;υποστήριξης του ανθρώπινου δυναμικού των καταστημάτων ευθύνης.</li><li>Παρακολουθεί και αναθεωρεί το εβδομαδιαίο και μηνιαίο πλάνο ανά κατάστημα.</li><li>Εκτελεί&nbsp;επισκέψεις στα καταστήματα, για τον έλεγχο της εφαρμογής των εγκεκριμένων διαδικασιών και ενεργειών.</li><li>Έχει την ευθύνη καλής εικόνας των καταστημάτων ευθύνης.</li><li>Παρακολουθεί τα προγράμματα εργασίας του προσωπικού των καταστημάτων και παρεμβαίνει για τυχόν διορθωτικές ενέργειες.</li></ul>&nbsp;Τι προσφέρουμε εμείς:<ul><li>Ευκαιρίες εξέλιξης σε δυναμικό περιβάλλον.</li><li>Ανταγωνιστικό σχήμα αποδοχών και bonus.</li><li>Εκπαίδευση και υποστήριξη για την επίτευξη των στόχων σου.</li><li>Δικό σου εταιρικό αυτοκίνητο με κάρτα καυσίμων.</li></ul>

Area Manager

Στο πλαίσιο λοιπόν της διαρκούς ανάπτυξής μας, αναζητούμε τον κατάλληλο υποψήφιο για τη θέση:&nbsp;Διευθυντή/ρια Πωλήσεων&nbsp;Ο/Η κατάλληλος/-η υποψήφιος/-α θα έχει ενεργό ρόλο στην οργάνωση, τον συντονισμό και την εφαρμογή των ενεργειών του τμήματος πωλήσεων, στο πλαίσιο ενός σύγχρονου και μηχανογραφημένου περιβάλλοντος. Η θέση απαιτεί ηγετικό προφίλ, στρατηγική σκέψη, εμπορική αντίληψη και ικανότητα διαχείρισης μεγάλων ομάδων πωλήσεων.Κύριες Αρμοδιότητες:<ul><li>Συμμετοχή στον σχεδιασμό της εμπορικής στρατηγικής και στην κατάρτιση του ετήσιου πλάνου πωλήσεων.</li><li>Οργάνωση και παρακολούθηση των ομάδων πωλήσεων, με στόχο τη βέλτιστη απόδοση και ευθυγράμμιση με τους στρατηγικούς στόχους της εταιρείας.</li><li>Καθορισμός επισκεπτικών πλάνων και προγραμμάτων πωλητών, καθώς και συντονισμός του καθημερινού τους έργου σύμφωνα με τα projects και τις προτεραιότητες του οργανισμού.</li><li>Ποιοτική και ποσοτική αξιολόγηση της απόδοσης της ομάδας, με ανάπτυξη σχεδίων βελτίωσης και προτάσεις για ενίσχυση της αποδοτικότητας.</li><li>Συνδιαμόρφωση στόχων πωλήσεων ανά περιοχή, πωλητή και κατηγορία προϊόντων.</li><li>Συμμετοχή στην προσέλκυση, αξιολόγηση και αξιοποίηση νέων ή υφιστάμενων στελεχών του τμήματος.</li><li>Ανάλυση αγοράς και πελατολογίου, υποστήριξη εμπορικών ενεργειών και συμμετοχή σε διαχείριση στρατηγικών πελατών.</li><li>Υποστήριξη after-sales και ενεργή συμμετοχή σε επισκέψεις όταν απαιτείται.</li><li>Συνεργασία με τα τμήματα marketing, customer service, logistics και product management για τη βέλτιστη εμπορική λειτουργία.</li><li>Εντατική χρήση συστημάτων CRM, ERP (κατά προτίμηση Entersoft), Excel και εργαλείων reporting για τη λήψη εμπορικών αποφάσεων βάσει δεδομένων.</li></ul>Απαραίτητα Προσόντα:<ul><li>Πτυχίο ΑΕΙ (οικονομικής ή τεχνολογικής κατεύθυνσης, διοίκησης επιχειρήσεων ή marketing). Μεταπτυχιακός τίτλος θα εκτιμηθεί.</li><li>Ελάχιστη εμπειρία 5 ετών σε οργανωμένα&nbsp;τμήματα πωλήσεων σε θέση ευθύνης (π.χ. Διευθυντής Πωλήσεων, Εμπορικός - Περιφερειακός Διευθυντής, Επικεφαλής Πεδίου).</li><li>Εμπειρία σε διαχείριση προϊόντων με μεγάλο πλήθος κωδικών (multi-SKUs) και συνθετικά εμπορικά σχήματα.</li><li>Καλή γνώση αγγλικών (Proficiency ή αντίστοιχο επίπεδο). Δεύτερη ξένη γλώσσα επιθυμητή.</li><li>Πολύ καλή γνώση MS Office (advanced Excel), ERP – CRM περιβάλλοντος, και εξοικείωση με BI εργαλεία (reporting dashboards, KPIs monitoring).</li><li>Εμπειρία στην καθοδήγηση ομάδων, διοικητικές ικανότητες και στρατηγική σκέψη.</li><li>Άριστες επικοινωνιακές δεξιότητες, υπευθυνότητα και οργανωτική συνέπεια.</li><li>Ιδιαίτερη εξοικείωση με σύγχρονες τεχνολογίες και ψηφιακά εμπορικά εργαλεία.</li><li>Κάτοχος άδειας οδήγησης Ι.Χ.</li><li>Γνώση ή εμπειρία στον χώρο του DIY θα θεωρηθεί επιπλέον προσόν.</li></ul>Η εταιρεία προσφέρει:<ul><li>Ανταγωνιστικό πακέτο αποδοχών, ανάλογο της εμπειρίας και των προσόντων.</li><li>Εταιρικό αυτοκίνητο και έξοδα κίνησης.</li><li>Συμμετοχή σε bonus scheme βάσει στόχων και επίτευξης KPIs.</li><li>Συνεχή εκπαίδευση και υποστήριξη για την επαγγελματική εξέλιξη του/της κατόχου της θέσης.</li><li>Εξαιρετικό, αξιοκρατικό εργασιακό περιβάλλον, σε εταιρεία με σταθερή και αναπτυσσόμενη παρουσία στην αγορά.</li></ul>

Sales Manager

Intellectica&nbsp;is recruiting an experienced and strategically oriented&nbsp;Head of Procurement&nbsp;on behalf of an internationally recognized group of companies operating in the Aerospace, Defense, Security, and High Technology markets. With a strong international presence, state-of-the-art production facilities, and a commitment to continuous innovation, our client empowers armed and special forces across 71 countries. Based in Attiki, Greece, and reporting directly to the COO, the successful candidate will oversee the procurement strategy, supplier relationships, contract negotiations, and sourcing operations. This role will play a critical part in ensuring the availability of high-quality components and services, optimizing costs, and supporting the timely delivery of complex, high-performance systems.Key activities and responsibilities of this role include:<ul><li>Shape and execute the strategic procurement roadmap for serial production categories, focusing on complex high-tech materials such as electronic and mechanical components</li><li>Act as a strategic counterpart to the operational/executional purchasing team, ensuring end-to-end supply chain efficiency</li><li>Identify, evaluate, and develop long-term relationships with key suppliers across the US, China, Korea, and other critical regions</li><li>Lead contract negotiations and implement long-term agreements that secure cost advantages, quality standards, and supply continuity</li><li>Develop and enforce robust supplier KPIs and performance metrics to ensure alignment with ISO standards and company goals</li><li>Collaborate closely with internal stakeholders, including production, engineering, and quality assurance, to align procurement strategies with production needs</li><li>Establish and manage strategic sourcing initiatives that support the company’s growth, risk mitigation, and operational excellence</li><li>Monitor global market trends, geopolitical factors, and supply chain risks, proactively adjusting sourcing strategies where needed</li><li>Travel regularly to key suppliers and group sites to strengthen relationships, execute critical negotiations, and ensure supply chain resilience</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Engineering, or a related field; an MBA is a plus</li><li>At least 8 years of progressive procurement experience, ideally within production or assembly-focused industries</li><li>Demonstrated success in managing complex supply chains and sourcing high-tech materials for serial production</li><li>Deep understanding of supplier relationship management, contract negotiation, and strategic sourcing best practices</li><li>Practical exposure to global supplier bases</li><li>Familiarity with Microsoft Office suite (advanced MS Excel skills)</li><li>Familiarity with ERP systems (e.g., D365, SAP, Oracle) and procurement software</li><li>Fluent in English and Greek (both written and verbal); additional languages are an asset</li><li>Willingness to travel internationally as needed</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and negotiation skills</li><li>Adaptability and resilience in a fast-paced environment</li><li>Strong leadership and team management skills</li><li>Strategic mindset and strong initiative</li><li>Analytical thinking and structured problem solving</li></ul>

Head of Procurement int-0374

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing &amp; Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.&nbsp;What you'll be doing<ul><li>Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing</li><li>You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!</li><li>Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.&nbsp;</li></ul>Our humble expectations<ul><li>Master’s or Bachelor's degree in business, marketing, data science, or a related field.</li><li>Previous experience in consumer business, product operations, growth, marketing, or management consulting.</li><li>Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously.</li><li>Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.</li><li>Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.</li></ul>

Regional Manager, Strategy & Operations

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

Job Ads Business Development Manager Attica, Business Administration - Page 2

regional consumer care manager knowledge and training (western europe)

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store project manager (κρυονέρι)

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restructuring - value creation services and performance improvement - consultant/senior consultant

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deputy security manager

SKY express

area manager

VOI & NOI Υποδήματα

sales manager

ΦΟΥΡΝΑΡΑΚΗΣ Α.Ε

head of procurement int-0374

Intellectica

regional manager, strategy & operations

Wolt Greece

workforce management global intraday lead

Wolt Greece

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