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We are seeking a DevOps Engineer to ensure reliability, scalability and operational excellence for business-critical store platforms such as POS systems, inventory, pricing and enterprise system integrations in a high-load retail environment. #LI-AA10Responsibilities<ul><li>Ensure high availability and performance for store-level platforms</li><li>Automate operational processes including CI/CD, deployment and monitoring</li><li>Collaborate with cross-functional teams to enhance platform stability</li><li>Drive optimisation, technical improvements and long-term reliability initiatives</li></ul>Requirements<ul><li>Minimum 4 years experience in cloud environments such as AWS, Azure or GCP</li><li>Knowledge of monitoring tools</li><li>Skills in SQL including query writing, joins, performance tuning, data validation and troubleshooting</li><li>Understanding of system integration methods such as REST/SOAP APIs, message queues, flat-file transfer, ETL pipelines and event-driven architectures</li><li>Background in supporting distributed systems or platforms at scale</li><li>Proficient in English language</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

DevOps Engineer (Store Operations)

We're seeking a Senior DevOps Engineer to ensure reliability, scalability and operational excellence for business-critical store platforms such as POS systems, inventory, pricing and enterprise system integrations in a high-load retail setting. #LI-AA10Responsibilities<ul><li>Ensure high availability and performance for store-level platforms</li><li>Automate operational processes including CI/CD, deployment and monitoring</li><li>Collaborate with cross-functional teams to enhance platform stability</li><li>Drive optimisation, technical improvements and long-term reliability initiatives</li></ul>Requirements<ul><li>5+ years experience in cloud environments such as AWS, Azure or GCP</li><li>Knowledge of monitoring tools</li><li>Skills in SQL including query writing, joins, performance tuning, data validation and troubleshooting</li><li>Understanding of system integration methods such as REST/SOAP APIs, message queues, flat-file transfer, ETL pipelines and event-driven architectures</li><li>Background in supporting distributed systems or platforms at scale</li><li>Competency in analytical and diagnostic approaches for troubleshooting in complex multi-system environments</li><li>Excellent verbal and written communication skills for explaining technical issues to non-technical audiences</li><li>Proficiency in English language</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

Senior DevOps Engineer

Your TasksAs an Account Manager - Hunter (m/f/d), you will play a pivotal role in building from the ground up and establishing our presence in the Greek market. Using our success in the German market, you will be responsible to drive revenue growth through the sales of our own Security Software solutions, Cyber Security solutions and Managed Services in Greece. The following activities are within your area of responsibility:<ul><li>Proactively identify and pursue new business opportunities within target industries, leveraging your network and industry expertise.</li><li>Develop and execute strategic sales plans to achieve revenue goals.</li><li>Actively hunt for new customers and build up the DTS clientele in Greece.</li><li>Collaborate closely with internal teams to tailor solutions to clients' specific needs.</li><li>Convert leads into lucrative partnerships.</li><li>Independent development of individual sales channels.</li></ul>Your Profile<ul><li>Sales talent with practical experience in B2B sales.</li><li>In-depth experience with the IT industry.</li><li>Knowledge of Cyber Security is desirable to have.</li><li>Strong communication and negotiation skills with a customer-oriented mindset.</li><li>Passion for selling services with a high degree of proactivity and willingness to travel.</li><li>Knowledge of English is an advantage in order to understand our products and services.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)&nbsp;</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Account Manager - Hunter (m/f/d)

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.You’ll report to the L&amp;D Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.During a Typical Day, You’ll· Inspire and motivate learners to reach for amazing· Mentor and coach new hires within client training goals and time frames· Bring your interest in helping others to start their career journeys successfully· Deliver high quality client product trainingWhat You Bring to the Role· High school diploma or equivalent· 6 months or more in training and adult learning or call center experience· Team building and nurturing an inclusive learning environment· Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks· Computer experienceWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.&nbsp;Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Trainer

We are seeking a talented and experienced Cook A to join our culinary team. The successful candidate will be responsible for preparing and executing high-quality dishes with precision and creativity. The ideal candidate will possess a passion for culinary arts, a strong work ethic, and the ability to thrive in a fast-paced kitchen environment.Key responsibilities<ul><li>Prepare and cook a variety of menu items, including appetizers, entrees, and desserts, according to established recipes and presentation standards.</li><li>Ensure all dishes are prepared with attention to detail, flavor, and presentation, adhering to quality and consistency standards.</li><li>Monitor and maintain inventory levels of ingredients and supplies, ensuring efficient kitchen operations.</li><li>Collaborate with the culinary team to develop and refine menu offerings, incorporating seasonal ingredients and culinary trends.</li><li>Maintain cleanliness and organization of the kitchen area, including equipment, utensils, and workstations, adhering to safety and sanitation guidelines.</li><li>Assist with food preparation and production during busy service periods, supporting the culinary team as needed.</li><li>Adhere to all food safety and sanitation regulations, ensuring compliance with health department standards.</li><li>Participate in training and development opportunities to enhance culinary skills and knowledge.</li></ul>Requirements<ul><li>Previous experience as a Cook A or Line Cook in a hotel, restaurant, or similar culinary environment</li><li>Culinary degree or equivalent certification from a recognized culinary school is preferred.</li><li>Strong knowledge of culinary techniques, including knife skills, cooking methods, and food presentation</li><li>Ability to work effectively in a fast-paced kitchen environment, with strong multitasking abilities</li><li>Attention to detail and a commitment to maintaining high standards of quality and consistency</li><li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays</li><li>Knowledge of food safety and sanitation practices, with a focus on maintaining a clean and hygienic kitchen</li></ul>What we offer:<ul><li>competitive salary commensurate with experience</li><li>opportunities for professional development and advancement within the organization</li><li>a supportive and collaborative work environment</li><li>meals provided during shifts</li><li>employee discounts on hotel accommodation</li></ul>

Μάγειρας/ ισσα Α Αττική

As a Digital Copywriter Executive, you will be involved in the design and deployment of creative and engaging digital content for product, commercial and brand initiatives, aligning with the brand strategy, narrative and guidelines. You will have the opportunity to work on diverse digital channels, including CRM marketing campaigns, additionally for loyalty platform, SEO and other channels.Your ability to create high-quality and personalized digital content will be essential in capturing the target audience’s attention and driving brand engagement.Αναζητάμε Digital Copywriter Executive&nbsp;!<h2>Περιγραφή Θέσης:​</h2><ul><li>Build engaging, high-quality, and personalized digital content for various channels, mainly for CRM marketing campaigns, additionally for loyalty platform, SEO and other digital channels.</li><li>Manage digital creation process from content ideation and planning to implementation and optimization.</li><li>Produce creative copy ideas for product, commercial, and brand initiatives in line with the brand strategy, narrative, and guidelines.</li><li>Work closely with Creative Designers on concept development and the creation of digital assets.</li><li>Liaise with different teams, both internal and external, to ensure quality results from start to end.</li><li>Collaborate with cross-functional teams to ensure content consistency and alignment with broader marketing initiatives.</li><li>Maintain a strong understanding of the brand voice, style, and tone guidelines.</li><li>Optimize content in accordance with performance KPIs.</li><li>Stay updated on industry trends, emerging technologies, and best practices in digital copywriting and content marketing.</li></ul><h2>Παρέχονται:</h2><ul><li>Competitive compensation &amp; benefits package, long-term contract, great opportunities for professional development, within an exciting, fresh and collaborative work environment.</li></ul><h2>Απαραίτητα προσόντα:</h2><ul><li>University Degree in Marketing/Business Administration, Communications, Digital Marketing. MBA or MSc will be considered an asset.</li><li>Minimum 2-3 years of proven experience as a Digital Marketer in a position which combines great track record in managing successfully digital marketing exposure.</li><li>Excellent communication with fluency in Greek and English.</li><li>Brilliant&nbsp;writing, editing, and proofreading skills, with a keen eye for detail.</li><li>Proven experience in developing engaging digital content.</li><li>Familiarity with digital marketing tools and platforms.</li><li>Positive attitude, team player, multitasking, ability to perform under pressure.</li></ul>

Digital Copywriter Executive

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>About the job</h2>Within their Data &amp; AI team at our client’s, they are looking for a driven dbt Champion who will play a key role in the expansion of their Competence Center around dbt. With your extensive experience and strategic vision, you will work with their stakeholders to shape the future of their dbt solutions. Are you passionate about the latest Data &amp; AI technologies and would you like to join their team of specialists? Apply now and let your talent and experience contribute to their mission!Job description:<ul><li>As a Lead Data Engineer and dbt Champion, you are responsible for creating, developing and supporting their Competence Center around dbt. You will guide, coach and provide technical leadership to Data Engineers in the use of dbt.</li><li>You will also actively participate in customer projects as a Lead Data Engineer, implementing and integrating dbt into their data projects.</li><li>You will develop documentation, manuals and training materials for both internal and external stakeholders.</li><li>You share your expertise and best practices, ensuring that their team can make optimal use of dbt for data transformation and modeling.</li><li>Together with your team, you ensure the successful delivery of projects, meeting quality, timing and budget requirements.</li><li>You will always stay up-to-date with the latest trends and developments within the dbt community and you will be responsible for sharing this knowledge.</li></ul>Requirements:<ul><li>You are very enthusiastic about data &amp; cloud services.</li><li>You preferably have a relevant bachelor or master degree (Computer Science, Business Engineering, …)</li><li>You have extensive hands-on experience as a Data Engineer and/or Data Architect in the Modern Data Stack.</li><li>You already worked with cloud platforms such as Fabric, Snowflake and Databricks.</li><li>You have advanced knowledge of SQL.</li><li>You have experience with data integration and ETL tools.</li><li>You have strong communication skills and enjoy working in a team.</li><li>You are very customer oriented and you are strong in explaining complex concepts easily to various audiences</li><li>You have a passion for knowledge sharing and team development. You feel comfortable in a lead position and you know how to motivate and coach your team members.</li><li>You are fluent in English.</li></ul>What they offer:<ul><li>22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)</li><li>A seniority day is added every 3 years in the company.</li><li>Private medical insurance</li><li>Monthly meal tickets</li><li>Flexible benefits – 25 EUR/month, that you can invest however you choose.</li><li>A work culture based on cooperation and development – customized learning paths through external providers as well as special development programs.</li><li>They offer remote work flexibility, driven by smart working principles and aligned with team goals and values.</li><li>Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per their colleagues’ input.</li><li>In close cooperation is a value they live by, through moments that matter, like recurring hangout parties, team buildings, team bonding events.</li></ul>

Lead Data Engineer/DBT Champion

We are seeking motivated and talented professionals to join our highly skilled teams. As a Senior Back End Developer at Q&amp;R S.A., you will be responsible for designing, developing, and maintaining high-quality backend services for large-scale enterprise projects. You will collaborate with cross-functional teams (e.g., Front-End, BA-QA) and leverage modern development practices such as AI-driven automation to streamline workflows, enhance code quality, and deliver robust solutions efficiently.Key Responsibilities:<ul><li>Architect, develop, and maintain Java-based services using Spring Boot and related frameworks.</li><li>Implement scalable and modular solutions, including reusable libraries/modules for various business needs</li><li>Write clean, efficient, and secure code following best practices and organizational standards.</li><li>Enforce peer code reviews and pull request checks to ensure clean, maintainable, and secure code</li><li>Integrate with tools (e.g., SonarCube) for continuous code quality checks, monitoring technical debt, and identifying vulnerabilities</li><li>Collaborate on effective database strategies (e.g., Oracle, Postgres) for query optimization</li><li>Use database-specific analysis tools to refine queries, create indices, and ensure high performance</li><li>Manage schema changes following best practices to minimize downtime and maintain data integrity</li><li>Leverage AI tools to automate repetitive tasks (e.g., code generation, technical documentation)</li><li>Contribute to a growing knowledge base (e.g., Confluence), applying best practices where relevant</li><li>Implement unit tests (e.g., JUnit, Mockito) for critical workflows, adhering to TDD principles</li><li>Ensure smooth integration of automated tests in CI/CD pipelines to detect and resolve issues early</li><li>Support Front-End developers interested in expanding to Back-End skills, providing guidance and mentorship</li><li>Participate in daily stand-ups, retrospectives, and knowledge-sharing sessions to foster a collaborative environment</li><li>Coordinate product releases with internal teams, ensuring alignment with security and compliance standards</li><li>Troubleshoot and resolve technical issues promptly to maintain high system reliability</li></ul>Required Qualifications:<ul><li>Bachelors degree in Computer Science or a related field (or equivalent professional experience)</li><li>7+ years of work experience in backend development with Java (11, 17+) and Spring Boot (including Spring Data, Spring Security), SQL (Oracle or Postgres) with proven query optimization and indexing techniques, ORM frameworks (JPA/Hibernate), Testing frameworks (JUnit, Mockito), Build Tools (e.g., Maven) and Version Control (Git), Object-Oriented Design, Design Patterns, and robust API design</li></ul>Desired Qualifications:<ul><li>Masters degree in Computer Science or a related field</li><li>Familiarity with Azure, AWS, or Google Cloud for scalable application deployment</li><li>Experience with Kafka, RabbitMQ, or similar technologies</li><li>Understanding of securing deployments, endpoint security, and ACMS</li><li>Exposure to AI-driven documentation or code generation tools</li><li>Agile or Scrum for iterative development</li><li>Exposure to TRIZ for structured problem-solving</li><li>Basic familiarity with ReactJS (or other frameworks) is a plus for broader collaboration</li><li>Knowledge of Jenkins, Bitbucket Pipelines, or similar automation pipelines</li></ul>Personal Attributes:<ul><li>Analytical Mindset: Strong problem-solving abilities and attention to detail</li><li>Team Player: Excellent communication and collaboration skills, including mentoring junior developers</li><li>Proactive &amp; Organized: Ability to prioritize tasks and execute effectively under deadlines</li><li>Adaptability: Willingness to explore new technologies and approaches that improve overall project outcomes</li><li>Continuous Learner: Eagerness to leverage courses and certifications (including AI/LLM-focused) for professional growth</li></ul>What is there for you<ul><li>We want our people to be well compensated, so we offer an attractive salary package</li><li>Health is the most important asset, so we have you secured with a health insurance and compilation plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting, innovative projects that make a difference</li><li>We never stop learning and evolving! We encourage our people to follow the pace by providing them voucher for Training Courses, so that they adapt new tech skills and develop their soft skills</li><li>Most important, we work as a team, so we gather on a smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working to our team</li></ul>

Senior Backend Developer [BET_06]

ELTREKKA, a member of the Autohellas Group, has been active since 1997 in the import and distribution of aftermarket automotive spare parts in Greece, representing some of the world’s largest manufacturers. With respect and priority given to the needs and requirements of its customers, Eltrekka has enriched its product range and expanded its activities in order to offer a comprehensive solution for vehicle repair and maintenance.Eltrekka is seeking an Internal Sales Executive, based at its headquarters in Kifisia.Main Responsibilities<ul><li>Customer service for wholesale clients</li><li>Order taking and identification of genuine spare part codes</li><li>Checking availability of customer orders</li><li>Entering orders into the company’s system</li><li>Monitoring the progress of spare parts orders from abroad</li></ul>Required Qualifications<ul><li>At least two (2) years of experience in a similar position</li><li>Knowledge of genuine automotive spare parts</li><li>Good command of MS Office (Excel, PowerPoint, Outlook)</li><li>Good knowledge of the English language</li><li>Strong communication skills</li></ul>The Company Offers<ul><li>A dynamic and modern working environment</li><li>Opportunities for professional development within a leading business group</li></ul>

Internal Sales Executive

Velmar, one of the largest retail companies in Greece and an official distributor and repairer of vehicles for 14 brands, is expanding its operations and is seeking a Car Sales Consultant in Geraka.Main Responsibilities of the Sales Consultant:<ul><li>Provide high-level customer service to the Company’s clients.</li><li>Explore and show genuine interest in the customer’s needs.</li><li>Understand and effectively communicate the competitive advantages of the brand and company represented.</li><li>Prepare and negotiate offers tailored to the customer’s needs.</li><li>Build long-term relationships of trust with customers.</li><li>Successfully manage corporate clients.</li><li>Participate in promotional activities (marketing events, trade shows).</li></ul>What We Need From You:<ul><li>University or Technical Institute degree (TEI/AEI)</li><li>At least 2 years of experience in automotive sales</li><li>Good computer skills</li><li>Good command of English</li><li>Goal-oriented mindset</li><li>Customer-centric approach</li><li>Strong communication and negotiation skills</li></ul>The Company Offers:<ul><li>Competitive compensation package</li><li>Dynamic and modern working environment</li><li>Career development opportunities within a leading business group</li></ul>

Sales Consultant - Γέρακα

The Head of Sales drives commercial performance, stabilises event operations, and builds a strong pipeline of qualified leads across all Scorpios locations. This role blends strategic sales &amp; events leadership with hands-on event execution, ensuring every guest experience aligns with the brand’s culture, values, and aesthetic standards. Acting as a cross-functional leader, the Head of Sales &amp; Events designs concepts, manages teams, and supports multiple verticals—including F&amp;B, wellness, and hospitality. This role requires a creative, non-traditional mindset to identify and expand commercial opportunities beyond conventional event spaces, transforming them into meaningful expressions of the Scorpios world. The Head of Sales &amp; Events establishes internal processes, trains and mentors local teams, serves as the central communication link between departments, and carries full revenue accountability—owning seasonal sales targets, driving performance, and leading lead generation, nurturing, and conversion efforts across all properties.Opportunities For All&nbsp;Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.ResponsibilitiesSales &amp; Lead Generation<ul><li>Develop and implement multi-location sales strategies to attract events, brand collaborations, wellness activations, retreats, partnerships, and F&amp;B experiences etc.</li><li>Build and maintain a strong lead pipeline through proactive outreach, networking, and strategic relationship management, including trade shows and industry events.</li><li>Manage client relationships from first contact through event execution, ensuring alignment with Scorpios’ brand values.</li><li>Guide teams to deliver personalized service while implementing effective sales strategies to maximize revenue.</li><li>Develop targeted outreach for key markets (EU, US, Middle East etc) and build relationships with agencies, planners, DMCs, and HNW networks.</li><li>Implement upsell and cross-sell initiatives across F&amp;B, hotel stays, wellness, and cultural programming.</li><li>Develop location-specific strategies aligned with market trends, ensuring local teams can execute effectively.</li></ul>Event Planning &amp; Execution<ul><li>Develop innovative concepts to drive sales activations and enhance engagement.</li><li>Oversee the full lifecycle of events, including planning, contracting, budgeting, logistics, and post-event evaluation.</li><li>Coordinate with all scorpios departments: F&amp;B, Operations, Music, PR/Marketing, and Guest Experience teams for seamless execution of the strategic sales and event plans.</li><li>Maintain consistency in event quality and brand presentation across all locations and scorpios properties.</li><li>Collaborate with third-party vendors to create a Scorpios vendor blueprint while ensuring operational alignment; in a global and local level.</li><li>Identify upsell opportunities during planning and execution to maximize revenue, for all scorpios locations.</li><li>Lead post-event commercial follow-up to secure repeat business and partnerships.</li></ul>Stabilisation &amp; Process Building<ul><li>Create templates, workflows, and communication flows to streamline processes.</li><li>Implement a CRM-driven strategy to track leads, client communication, follow-ups, and conversion metrics.</li></ul>Team and Training Development<ul><li>Train local teams on sales protocols, event standards, client communication, and brand ethos.</li><li>Mentor teams to ensure professionalism, storytelling, and service excellence.</li><li>Support onboarding on new members.</li></ul>Communication &amp; Cross-Functional Collaboration<ul><li>Serve as the communication bridge between departments involved in event creation and delivery.</li><li>Provide clear reporting on sales status, leads, contracts, and event outcomes.</li></ul>360° Lifestyle Brand Experience<ul><li>Create seamless multi-concept guest experiences across F&amp;B, Wellness and Hospitality.</li><li>Design bundled experience offerings to drive incremental revenue and increase average event value.</li></ul>Revenue &amp; Performance Management<ul><li>Own full event P&amp;L and ensure profitable execution.</li><li>Analyse sales performance and implement corrective strategies.</li><li>Monitor competitor pricing and market trends to adjust positioning and packages.</li><li>Collaborate with Finance on revenue forecasting and tracking.</li></ul>&nbsp;Rooms Commercial Strategy &amp; Performance<ul><li>Develop and execute room sales strategies for Scorpios hotel component.</li><li>Collaborate with Head of Hotels and Revenue teams on pricing, segmentation, and distribution channels.</li><li>Drive improvements in ADR, RevPAR, and occupancy across all openings and existing properties.</li><li>Identify commercial opportunities for peak periods, long stays, prepayment packages, and buyouts.</li></ul>Pre-Opening Sales<ul><li>Lead creation of sales materials (fact sheets, floor plans, rate cards, villa specifications, visual assets) in collaboration with Marketing team.</li><li>Lead creation of Sales Materials</li></ul>Distribution &amp; Agency Management<ul><li>Ensure Scorpios is accurately represented across GDS, the website, OTA-light channels, and agency platforms.</li><li>Manage relationships with luxury networks, DMCs, UHNW agencies, and travel advisors.</li></ul>Requirements&nbsp;<ul><li>Internal drive and willingness to work in a challenging, and fast-paced work environment</li><li>Sales-driven mindset with proven ability to convert leads into revenue</li><li>Strong negotiation skills, including pricing, contracting, and yield optimization</li><li>Strategic approach to sales planning, forecasting, and identifying new revenue streams.</li><li>Technical proficiency with CRM platforms (Salesforce, Revinate, HubSpot) and workflow tools (Asana)</li><li>Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team</li><li>High-achiever mindset with a sense of work perfectionism</li></ul>Benefits&nbsp;Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values diversity and is committed towards its employees.

Head of Sales

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Learning and Development Director Sales

The&nbsp;Greek EY&nbsp;ΤΑΧ&nbsp;team&nbsp;was named&nbsp;"Greece Tax Firm of the Year"&nbsp;in the International Tax Review (ITR)&nbsp;European Tax Awards 2022&nbsp;for another year and distinguished itself as a&nbsp;leader in TAX services in Greece.&nbsp;&nbsp;We are currently seeking for Tax Professionals to support our Tax Certificate team and help our clients in tax projects at different industry sectors. Actively establish internal and external relationships and anticipate and identify risks within engagements. You will also be informed of professional standards and firm policies and procedures and effectively apply this knowledge to different client situations. In return, you can expect leading-class learning and development tailored to your unique interests and motivations. You will be given all the skills, knowledge and opportunities to progress and become ready to build a better working world for our people, our clients and the communities that support us.&nbsp;Your key responsibilitiesEverything you will do will come back to providing tax services to our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you will be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you will become a tax advisor, influencing clients and engagement teams on resolutions that will impact entire industries.You will be part of a high&nbsp;performing team engaged in providing tax certificate services identifying tax exposures and providing solutions to complex tax issues. You will be part of a team which shapes business strategies and you will develop your technical skills leveraging digital technology having a global, innovation and analytics mindset.&nbsp;&nbsp;Skills and attributes for success<ul><li>Teamwork:&nbsp;Encouraging an efficient, innovative and team-oriented working environment by maintaining cooperative relationships and positive attitudes that lead to open communications and sharing of information.</li><li>Communication:&nbsp;Integrating with and influence clients from a varying range of organizations, as part of a diverse and highly driven team with a creative vision and the confidence to make it happen</li><li>Attention to Detail:&nbsp;Illustrating critical thinking, professionalism, high level of self-motivation and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details.</li><li>Tech-Oriented:&nbsp;Using technology to continually learn, share knowledge with team members and enhance service delivery.</li></ul>&nbsp;To qualify for the role you must have&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>0 - 3 years of working experience in tax or accounting professional field</li><li>Strong academic record including a bachelor’s degree in Accounting and Finance or Business Administration or Banking and Finance</li><li>Substantial MS office knowledge</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Excellent communication and prioritization skills</li><li>Strong teamwork and leadership/project management skills</li><li>Results-oriented approach with keen attention to high quality, details and accuracy</li><li>Self-motivation and desire to exceed expectations</li></ul>&nbsp;Ideally, you’ll also have&nbsp;&nbsp;<ul><li>Working experience in a Big4 firm</li><li>Postgraduate studies in Accounting and Auditing, Accounting and Finance, Business Administration, Banking and Finance&nbsp;</li><li>Working experience in tax certificate projects</li></ul>&nbsp;Working location: Athens&nbsp;What we look forWhat’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;<ul><li>What we offer you&nbsp;&nbsp;&nbsp;Ability to Shape your Future with Confidence by:&nbsp;<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;&nbsp;EY&nbsp;&nbsp;|&nbsp; Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;</li></ul>#betterworkingworld&nbsp;&nbsp;&nbsp;

TAX Professionals- Tax Certificate

Our Sales team is on the lookout for a passionate&nbsp;Small-Medium Business (SMB) Account Executive&nbsp;to build and nurture relationships with small to medium-sized restaurant and café partners. In this role, you will work closely with our partners, helping them grow their businesses on&nbsp;efood&nbsp;through tailored support, upselling opportunities, and strategic account management. This is a fantastic opportunity for a proactive, results-driven professional who thrives in a fast-paced, customer-focused environment.What You’ll Do:<ul><li>Account Management:&nbsp;Develop and maintain strong relationships with SMB restaurant partners, ensuring their long-term success.</li><li>Performance Optimization:&nbsp;Monitor business and sales KPIs, analyze performance data, and suggest strategic actions to enhance growth.</li><li>Sales &amp; Upselling:&nbsp;Identify opportunities to introduce efood’s services, promotions, and features to maximize partner success.</li><li>Training &amp; Support:&nbsp;Onboard new partners, ensuring they understand the platform, tools, and best practices.</li><li>Problem Resolution:&nbsp;Serve as the primary point of contact for partners, proactively addressing challenges and ensuring a seamless experience.</li><li>Market Analysis:&nbsp;Stay up to date with industry trends and competitor activity to provide valuable insights to partners.</li><li>Reporting &amp; Insights:&nbsp;Maintain accurate records, analyze performance metrics, and provide data-driven reports to management.</li></ul> What you need to be successful <ul><li>1-3 years in account management, sales, or customer success (preferably in food delivery, e-commerce, or hospitality).</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Strong communication and interpersonal abilities.</li><li>Analytical mindset with the ability to interpret data and offer strategic recommendations.</li><li>Excellent organizational skills and the ability to manage multiple accounts.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Fluent in Greek and English, both written and spoken.</li><li>A proactive, self-motivated professional with a passion for the food industry and a results-driven approach.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

SMB Account Executive

As a Lawyer you will be providing legal advice and consultation for the business operations of the assigned area of responsibility and handling the execution of legal actions for the avoidance of potential legal risks and the protection of OPAP Group interests.&nbsp;Your day to day will include:<ul><li>Representing OPAP Group in litigation and international arbitration proceedings.</li><li>Handling a broad range of disputes—including civil, criminal, labor, and IP matters—with growing autonomy and responsibility.</li><li>Drafting and reviewing legal documents, pleadings, legal opinions and internal memos.</li><li>Providing legal input to business units, contributing to risk identification and mitigation efforts.</li><li>Conducting in-depth legal research and case law analysis to support litigation planning and internal advisory work.</li><li>Monitoring legislative and case law developments relevant to the Group’s operations and providing timely updates to the legal team and interested stakeholders.</li><li>Participating in internal legal initiatives and contributing to the continuous improvement of litigation processes.</li></ul>&nbsp;What you need to succeed<ul><li>Bachelor’s degree in law (LLB) and Master’s degree (LLM) in Private, Civil or Labor Law</li><li>3-5 years of respective experience as a lawyer within a large organization or a prominent law firm</li><li>Proven court experience</li><li>Solid legal research &amp; drafting skills</li><li>Familiarity with legal technology tools &amp; platforms</li><li>Strong communication, negotiation &amp; influencing skills</li><li>Creative problem solving – ability to handle complex legal issues</li><li>Excellent knowledge of English &amp; Greek</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer.&nbsp;Does this sound like you? If yes, we would love to meet you!

Lawyer (Arbitration & Litigation) (3658)

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

We are looking for an enthusiastic Tester for Digital Customer Touchpoints to join our team.This role includes overseeing the testing lifecycle across our digital platforms and relevant touchpoints, ensuring thorough tests for new features in preparation for UAT, and streamlining communication to address issues.Responsibilities<ul><li>Execute the entire testing lifecycle on digital platforms and connected touchpoints</li><li>Prepare detailed and accurate test scenarios for new features</li><li>Facilitate communication with relevant teams to resolve issues effectively</li><li>Develop and manage comprehensive regression testing plans</li><li>Write and execute test cases tailored to specific requirements</li><li>Analyze and report test results to stakeholders with clear recommendations for improvements</li><li>Collaborate with developers, product managers, and UX teams to optimize testing processes</li><li>Support the preparation and setup of systems for UATs</li><li>Provide input to tools and test automation workflows as needed</li><li>Ensure e-commerce capabilities are thoroughly tested to meet the standards</li><li>Continuously evaluate and enhance testing practices to align with business goals</li></ul>Requirements<ul><li>Minimum of 2 years of working experience in testing roles</li><li>Familiarity with Atlassian Cloud tools such as Jira and Confluence, ensuring streamlined collaboration and reporting</li><li>Extensive understanding of digital and e-commerce platforms with hands-on experience testing integrations and customer touchpoints</li><li>Proficiency in regression testing, test case development, and test results analysis</li><li>Competency in interpreting test reports and presenting actionable insights to technical and non-technical teams</li><li>Background in coordinating UAT processes and preparing systems for testing phases</li><li>Capability to optimize testing efficiency within Agile development environments</li><li>Flexibility to use testing methodologies tailored to digital product lifecycles</li><li>Excellent command of written and spoken English (B2+ level)</li></ul>Nice to have<ul><li>Showcase of prior experience with specific e-commerce testing scenarios or platforms</li><li>Expertise in integrating test workflows with CI/CD pipelines</li><li>Familiarity with other testing tools beyond Atlassian Cloud systems</li><li>Skills in cross-browser testing for enhanced digital platform performance</li><li>Qualifications in using automated testing tools for efficiency</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

Tester for Digital Customer Touchpoints

As a Product Owner in an Agile team, you will help shape Responsible Gaming (RG) products and features, ensuring compliance with regulatory standards and best practices for player protection. You will manage the product backlog and work closely with cross-functional teams to deliver impactful, compliant solutions. Experience with Agile frameworks or a strong willingness to learn is considered a plus.&nbsp;Your Day-to-Day <ul><li>Lead a Scrum team as the Product Owner, owning the delivery and prioritization of Responsible Gaming features and enhancements.</li><li>Provide vision and direction to the Agile development team focused on player safety and regulatory compliance.</li><li>Analyze and interpret &nbsp;regulatory requirements, working closely with compliance, data teams, and other stakeholders to ensure full alignment.</li><li>Define requirements in the form of epics and user stories related to customer protection tools, monitoring, limits, self-exclusion, risk detection models, and related features.</li><li>Manage the product backlog and lead iteration planning, prioritizing deliverables based on regulatory timelines, player welfare impact, and business objectives.</li><li>Plan product releases and set clear expectations for the delivery of new RG functionalities and improvements.</li><li>Identify and remove impediments that may hinder the delivery of player protection solutions or affect sprint/release goals.</li><li>Champion agile best practices to ensure iterative, customer-centric delivery of RG tools and frameworks.</li><li>Collaborate with engineering and data teams to ensure the reliability, transparency, and auditability of RG systems and player data, in line with regulatory standards.</li><li>Monitor regulatory changes and evolving industry standards in RG, proactively driving enhancements to existing tools and systems to maintain compliance and leadership in player protection.</li></ul>&nbsp;Your Key Strengths<ul><li>At least 2 years of working experience as a Product Owner in a technological environment;</li><li>Solid understanding of Agile principles and practices;</li><li>Proven ability to define business requirements, identify challenges, and propose technical and operational solutions;;</li><li>Ability to communicate clearly and concisely across technology and business teams;</li><li>Familiarity with online sports betting and casino products is an asset;</li><li>Good understanding of technology, programming languages and software architecture is considered a plus.</li></ul>&nbsp;Why You’ll Love Working with Us &nbsp;🍽️ Lunch is On Us:&nbsp;Monthly allowance to fuel up with your favorite meals. &nbsp;🏥&nbsp;Health First:&nbsp;Private health and life insurance—because your well-being matters. &nbsp;💻&nbsp;Gadgets Galore:&nbsp;Get your own laptop and a phone plan to keep you connected. &nbsp;📚&nbsp;Learn Without Limits:&nbsp;Unlimited access to Udemy and all the training you need to grow and thrive. &nbsp;🚀&nbsp;Career Rocket Fuel:&nbsp;Personalized coaching and mentorship to level up your skills and hit your career goals. &nbsp;🎯&nbsp;Work with the Best:&nbsp;Step up your game by collaborating with industry-leading clients. &nbsp;🌈&nbsp;Celebrate Diversity:&nbsp;Join a team that values and thrives on different perspectives.💸Performance pays off:&nbsp;Annual discretionary bonus based on your contributions throughout the year. &nbsp;&nbsp;Eager to Join Us?&nbsp;Jump in and apply today—we’re excited to see what you can bring to our team!&nbsp;

Product Owner

The Transportation Senior Specialist is a user of SAP Transportation Management system and conducts all duties of the logistics department.&nbsp;Responsibilities&nbsp;<ul><li>Coordinate and arrange the shipment of goods by identifying the most suitable transport carriers.</li><li>Collaborate closely with all Supply Chain and Logistics departments across Viohalco companies.</li><li>Manage transportation operations efficiently while ensuring adherence to budget constraints.</li><li>Serve as SAP TMS Key User, providing expertise and operational support.</li><li>Execute RFQs and e-auctions for land, air, and courier transport services.</li><li>Ensure full compliance of transportation operations with applicable laws, transport regulations, safety standards, environmental policies, risk management guidelines, and corporate policies.</li><li>Maintain accurate departmental records, reports, and key performance indicators (KPIs) related to carrier performance and transportation costs.</li><li>Identify and qualify new suppliers capable of meeting the company’s cost, quality, and service requirements.</li><li>Operate and provide support for logistics software systems (ANITA and related web applications).</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.</li><li>Master’s degree (MSc) in Logistics or Supply Chain Management is preferred.</li><li>Minimum of 6 years of relevant professional experience.</li><li>Strong understanding of the international logistics market.</li><li>Solid knowledge of supply chain processes for metal products.</li><li>In-depth expertise in the transportation industry.</li><li>IT literate, with proficiency in logistics management software (e.g., SAP and other systems).</li><li>Excellent negotiation and time management skills.</li><li>Fluent in English, with outstanding verbal and written communication abilities.</li></ul>&nbsp;The Company Offers&nbsp;<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>

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