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The American College of Greece is seeking a motivated Specialist to join our Undergraduate Enrollment team. The successful candidate will be responsible for international student recruitment, admissions processing, and student support. The role involves significant international travel to represent ACG at fairs and events, as well as the cultivation of relationships with prospective students from initial inquiry to enrollment and relocation to Greece.Job Responsibilities<ul><li>Plan and participate in recruitment initiatives (participation at fairs, visits to high schools, conferences, webinars etc.)</li><li>Foster relationships with external partners (i.e. educational agents, high school counsellors) ensuring that they are up to date with developments and able to recruit desired students</li><li>Propose modifications of future recruitment plans in assigned territory</li><li>Guide candidates through admissions process steps and deciding on the eligibility of their admission</li><li>Maintain ongoing communication with prospective students to promote engagement and retention throughout the admissions cycle.</li><li>Coordinate on-campus visits, information sessions (face to face or online), and residence tours</li><li>Handle CRM admissions system ensuring that all necessary student application information is up to date</li><li>Follow up on new students’ academic and student life, while in their first year of studies</li><li>Organize and participate on campus events related to recruitment or retention of first year students</li><li>Support the refugee scholarship program counselor with the admission of scholars and taking care of the logistic part of the program (books, meals etc.), securing the smooth operation of the program</li><li>Perform any other duty as assigned by the supervisor</li></ul>Required Qualifications:<ul><li>Bachelor’s Degree</li><li>2-3 years of professional experience in counselling/advising, sales or customer care positions</li><li>Familiarity with international secondary and post-secondary education systems will be considered an asset</li><li>Experience with CRM systems (e.g., Salesforce, HubSpot)</li><li>Excellent oral and written communication skills in English and Greek</li><li>P.C. literate (Word, Excel, Power Point etc.)</li></ul>Required Skills:<ul><li>Strong customer service orientation</li><li>Effective interpersonal and presentation skills</li><li>High level of discretion and ability to handle confidential information</li><li>Attention to detail with strong problem-solving abilities</li><li>Ability to work effectively both independently and as part of a team</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously</li><li>Excellent time management skills with the ability to prioritize effectively</li><li>Adaptability and ability to work in culturally diverse environments</li></ul>Other requirements:<ul><li>Ability to travel frequently and to work flexible hours (considering potential time zone differences), including evenings and weekends, as required to support departmental needs.</li></ul>

Specialist – International Enrollment (Maternity Cover)

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

Στην Tesla, οι Service Advisors διασφαλίζουν διαρκώς μια άψογη εμπειρία για τους πελάτες στην τεχνική υποστήριξη των οχημάτων τους. Αποτελούν την πρώτη γραμμή της Tesla και είναι οι πρεσβευτές του brand μας, υποστηρίζοντας την αποστολή μας να επιταχύνουμε τη μετάβαση του κόσμου στη βιώσιμη ενέργεια.Ως Senior Service Advisor, θα υποστηρίζετε τους πελάτες από τη στιγμή που θα περάσουν την πόρτα μας ή θα προγραμματίσουν μια επίσκεψη για σέρβις, μέχρι την επιστροφή του οχήματός τους, διαχειρίζοντας την επικοινωνία μέσω φυσικών και ψηφιακών καναλιών.Έχουμε δημιουργήσει ένα από τα πιο καινοτόμα οχήματα που κατασκευάστηκαν ποτέ, και εσείς θα συμβάλετε στο να διασφαλίσουμε μια εξίσου καινοτόμα εμπειρία εξυπηρέτησης.Για να πετύχετε στην Tesla, πρέπει να είστε δραστήριοι, ιδιαίτερα οργανωτικοί και να εργάζεστε έξυπνα. Είναι σημαντικό να έχετε πάθος για το brand και να μπορείτε να προσφέρετε μια μοναδική εμπειρία στους πελάτες.At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.As a Senior Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.Τι θα κάνετε<ul><li>Σίγουρη και επαγγελματική επικοινωνία με τους πελάτες ως πρεσβευτής της Tesla, τόσο διαδικτυακά όσο και δια ζώσης, παρέχοντας ενημερώσεις για τον προγραμματισμό, την εξέλιξη της εξυπηρέτησης, την αναμονή και τις πληρωμές</li><li>Διαχείριση κλιμακούμενων ζητημάτων, επιλύοντας με αυτοπεποίθηση και ηρεμία δύσκολες συνομιλίες σε όλα τα κανάλια επικοινωνίας. Ενημέρωση και συμβουλευτική υποστήριξη των πελατών σχετικά με τις πολιτικές εγγύησης της Tesla.</li><li>Ενημέρωση των πελατών για τα προϊόντα και την εφαρμογή Tesla App, τις επισκευές, τις πληρωμές και τα τιμολόγια, απαντώντας σε ερωτήσεις με φιλική και κατανοητή γλώσσα</li><li>Διαχείριση των διαδικασιών χρέωσης και τιμολόγησης στον χώρο, παρακολούθηση εκκρεμοτήτων με πελάτες, λήψη εγκρίσεων για επαγγελματικούς πελάτες και ασφαλιστικές υποθέσεις, καθώς και υποστήριξη του τμήματος εισπράξεων (AR).</li><li>Διατήρηση ενός τακτοποιημένου, αντιπροσωπευτικου χώρου εξυπηρέτησης πελατών (σαλόνι πελατών, είσοδος εξυπηρέτησης) και οργάνωση του χώρου στάθμευσης</li><li>Διαχείριση του στόλου.</li><li>Διoργάνωση test drives, εκπροσωπώντας τα νέα προϊόντα και συμβάλλοντας στην ενίσχυση των πωλήσεων</li><li>Διαχείριση των αφίξεων χωρίς ραντεβού και των απρόβλεπτων περιστατικών στον χώρο, διασφαλίζοντας&nbsp;μία ομαλή λειτουργία του χώρου εργασίας</li><li>Πλήρης κατανόηση των προϊόντων και των διαδικασιών εξυπηρέτησης της Tesla, για την εκτέλεση βασικών, οπτικών διαγνωστικών ελέγχων και την ακριβή καταγραφή εντολών επισκευής στα συστήματα</li><li>Στενή συνεργασία με εσωτερικές ομάδες (π.χ. τεχνικούς) για να διασφαλίσετε ότι τα αυτοκίνητα των πελατών εξυπηρετούνται αποτελεσματικά και χωρίς προβλήματα</li><li>Ανάληψη πρόσθετων καθηκόντων, σύμφωνα με τις ανάγκες της επιχείρησης</li></ul><ul><li>Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements</li><li>Manage escalations, confidently resolving and defusing difficult conversations across all communication channels. Advise and educate your customer on Tesla warranty policies</li><li>Educate customers on Product, Tesla App, repairs, billing and invoicing and answer any questions using customer friendly language</li><li>Manage billing and invoicing processes at the location, following up with customers, getting approvals for business customer and insurance cases and support AR.</li><li>Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot.</li><li>Manage the service fleet.</li><li>Facilitate test drives in service, being an ambassador for new products and support in generating additional sales</li><li>Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth operations of the workshop</li><li>Possess in-depth knowledge of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems</li><li>Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly</li><li>Perform additional responsibilities as assigned to meet business needs</li></ul>Τι θα έχετε μαζί σας<ul><li>Σχετική εμπειρία σε ρόλο που αφορά την εξυπηρέτηση των πελατών, κατά προτίμηση σε τεχνικό περιβάλλον ή περιβάλλον αυτοκινητοβιομηχανίας</li><li>Ικανότητα να ανταποκρίνεστε αποτελεσματικά σε ένα δυναμικό και συνεχώς μεταβαλλόμενο περιβάλλον με πολλαπλές προτεραιότητες, διατηρώντας παράλληλα προσοχή στη λεπτομέρεια.</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και ικανότητα ανάπτυξης και διατήρησης ισχυρών επαγγελματικών σχέσεων με εσωτερικούς συνεργάτες και πελάτες</li><li>Ικανότητα να εργάζεστε αποδοτικά σε ένα ομαδικό περιβάλλον και να επιτυγχάνετε κοινούς στόχους.</li><li>Άριστες δεξιότητες επίλυσης προβλημάτων και ισχυρή ικανότητα ανάληψης πρωτοβουλιών και προληπτικής δράσης</li><li>Ψηφιακή ευχέρεια – ικανότητα γρήγορης προσαρμογής και εξοικείωσης με νέες τεχνολογίες και συστήματα</li><li>Καλή γνώση του MS Office</li><li>Ικανότητα αποτελεσματικής επικοινωνίας, ανάγνωσης και γραφής στην αγγλική και την τοπική γλώσσα</li><li>Απαιτείται έγκυρο δίπλωμα οδήγησης και διατήρηση ασφαλούς ιστορικού οδήγησης</li></ul><ul><li>Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment</li><li>Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail</li><li>Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers</li><li>Ability to excel in a team-based environment and achieve common goals</li><li>Excellent problem-solving skills, and strong ability to take initiative and be proactive</li><li>Digitally savvy – ability to adopt and adapt quickly to new technology and systems</li><li>Good knowledge of MS Office</li><li>Able to communicate, read, and write effectively in the English language, and Greek</li><li>Must have and continue to maintain a valid driving license and safe driving record</li></ul>

Senior Service Advisor , Athens

To meet current corporate needs, we would like to bring to our team a&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Commercial &amp; Events Associate – Sports Park, The EllinikonWe are seeking a dynamic and highly motivated&nbsp;Commercial &amp; Events Associate&nbsp;to join our team at The Ellinikon Sports Park, one of the most exciting and innovative sports and leisure destinations in Greece. The ideal candidate will have extensive experience in event coordination, and brand strategy within the sports sector. This individual will play a key role in driving revenue, maximizing the commercial potential of the sports park, and ensuring the smooth execution of various events and activities. The role also includes significant responsibility for overseeing branding strategies and managing naming rights agreements.The Commercial &amp; Events Associate will be reporting to the Sports Park Commercial Manager.In detail, the Commercial &amp; Events Associate, will be responsible for the following aspects of the Ellinikon Project:1. Commercial Management &amp; Strategy:<ul><li>Develop and implement comprehensive commercial strategies for the Sports Park, identifying new opportunities to drive revenue through partnerships, sponsorships, and other business ventures.</li><li>Cultivate and maintain strong relationships with key commercial partners, including tenants, sponsors, advertisers, and vendors.</li><li>Ensure that all commercial and partnership agreements are aligned with the overall brand and strategic vision of The Ellinikon Sports Park.</li><li>Monitor and analyze market trends to ensure competitive positioning of the sports park and its offerings.</li></ul>2. Event Management &amp; Coordination:<ul><li>Oversee the planning, coordination, and execution of various sporting events, concerts, exhibitions, corporate events, and community activations within the sports park.</li><li>Work closely with internal teams and external event organizers to ensure all logistics, marketing, staffing, and operational requirements are met for each event.</li><li>Manage event budgets, ensuring cost-effective execution and profitability.</li><li>Coordinate with local authorities, vendors, and suppliers to ensure smooth event operations and compliance with safety regulations.&nbsp;</li></ul>3. Branding &amp; Naming Rights:<ul><li>Execute the development of the Sports Park's branding strategy, ensuring consistency and alignment with the overarching vision of The Ellinikon development.</li><li>Oversee all aspects of brand messaging, including visual identity, tone of voice, and positioning across various media platforms.</li><li>Collaborate with the marketing and operations team to execute campaigns that leverage sponsorship and branding opportunities, including digital media, signage and other promotional activities.</li><li>Monitor and report on the effectiveness of branding initiatives and naming rights deals to ensure ROI for all stakeholders.</li></ul>4. Stakeholder &amp; Relationship Management:<ul><li>Act as the primary point of contact for all event-related inquiries from partners, sponsors, and stakeholders.</li><li>Collaborate with internal teams (marketing, operations, sales) to ensure the successful integration of event strategies into daily park operations.</li><li>Build and maintain positive relationships with local and international sponsors, media, corporate clients, and other key partners.</li><li>Represent The Ellinikon Sports Park at industry events, conferences, and networking opportunities to promote the venue and attract new business.</li></ul>5. Reporting &amp; Analytics:<ul><li>Provide regular reports on the financial performance of commercial ventures, including sponsorship revenues, naming rights agreements, and event profits.</li><li>Analyze the success of events and commercial deals, recommending improvements and adjustments to strategies as necessary.</li><li>Track competitor activity and trends to ensure The Ellinikon Sports Park maintains a leadership position in the marketplace.</li></ul>You will be a successful candidate for our opening, if you can identify yourself with the following criteria:Academic Qualifications:<ul><li>Bachelor's degree in Business, Sports Management, Marketing, or a related field. A Master's degree or additional qualifications in event management, marketing, or business is a plus.</li></ul>Professional Experience:<ul><li>Minimum of 3-5 years of experience in event planning, or brand partnerships, ideally within the sports industry.</li><li>Strong understanding of branding, sponsorships, and naming rights agreements. Familiarity with the events and entertainment industries in Greece or internationally is a strong advantage.</li></ul>On the personal side, the ideal candidate for this position should have:<ul><li>A Strategic thinking with the ability to develop innovative solutions to commercial challenges.</li><li>High motivation, and be results-driven, with the ability to work autonomously.</li><li>Creativeness, with a strong eye for branding and marketing opportunities.</li><li>Ability to work effectively in a high-pressure, fast-paced environment.</li><li>Excellent problem-solving skills and attention to detail.</li><li>A passion for sports, events, and creating memorable experiences for diverse audiences.</li><li>Proven ability to negotiate and manage contracts, including sponsorship and naming rights deals.</li><li>Strong project management and organizational skills, with the ability to manage multiple tasks and priorities.</li><li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.</li><li>Financial acumen, with the ability to manage budgets and analyze commercial performance.</li><li>Proficient knowledge in MS Office Suite and event management software.</li></ul>Our Company offers:Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.Thus, we do provide:<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>

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specialist – international enrollment (maternity cover)

The American College of Greece

customer service agent

Kinsen Hellas

senior service advisor , athens

TESLA

commercial & events associate - sports park (1744)

LAMDA Development S.A.

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