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Your potential has a place here with TTEC’s award-winning employment experience. As a&nbsp;Team Supervisor, Commercial Onboarding &amp; Operationsworking onsite in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC&nbsp;Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!&nbsp;What You’ll be DoingJoin our team and play a key role in delivering a one-stop shop for commercial customers of all sizes. Our mission is to increase their uptime and productivity by integrating vehicles, software, charging, and service solutions. The Team Supervisor will lead and empower a dedicated team responsible for the accurate and efficient setup, provisioning, and enrollment of new and existing Commercial customers. This role is paramount in ensuring operational excellence and maintaining the highest level of data integrity. Beyond initial setup, a critical aspect of this position involves overseeing the meticulous quality checking of account creation submissions, verifying correct contract terms, product configurations, and customer billing account details. This precision is key to driving exceptional customer satisfaction, ensuring the correct connection of products to customer accounts, and is essential for the rapid realization of the value proposition that the client offers. The successful candidate will be a hands-on leader who drives process adherence, continuous improvement, team development, and fosters strong cross-functional and global collaboration to deliver superior customer experience from the initial customer account creation and onboarding phase.During a Typical Day, You’ll·Oversee the daily workflow, prioritization, and assignment of tasks related to account setup, provisioning, and enrollment for Commercial customers, ensuring timely and accurate completion of requests·Lead, coach, mentor, and manage a team of agents, fostering a high-performance culture focused on accuracy, efficiency, and customer satisfaction in all onboarding and provisioning activities.·Implement, monitor, and continuously refine quality control checks on all Sales-related orders and customer account setups. Partner effectively with external stakeholders to ensure impeccable order accuracy and data integrity before service delivery, minimizing errors and preventing delays.·Develop, maintain, and enforce comprehensive global desk procedures and up-to-date work instructions. Drive initiatives to optimize existing processes, ensuring the team consistently utilizes the most efficient and effective methods to enhance customer account creation and Onboarding experience.·Ensure the team develops and maintains a strong, current understanding of all systems and tools critical for customer account creation and onboarding and enablement with Ford Pro Products and Services, including but not limited to Salesforce. Act as a subject matter expert and provide guidance on system utilization.·Serve as the primary escalation point for complex account creation and enrollment issues. Lead collaborative resolution efforts by engaging directly with Technical Support, Product Owners, Sales Managers, and other key stakeholders to ensure smooth execution and swift problem resolution.·Set clear performance expectations, conduct regular performance reviews, identify training needs, and provide constructive feedback. Track key performance indicators (KPIs) related to customer account creation efficiency, accuracy, and customer satisfaction, generating reports for management and recommending strategic improvements.What You Bring to the Role·Minimum of 3 years of experience in customer operations, onboarding, or a related field, with at least 2 years in a supervisory or team lead role.·Demonstrated experience in managing processes related to account setup, provisioning, and enrollment, preferably within a commercial or B2B technology/automotive environment.·Proven track record of implementing and managing quality control processes to ensure high accuracy.·Familiarity with Software as a service, telematics, or fleet management solutions is a significant advantage.·Proficiency with CRM systems (e.g., Salesforce) and other relevant provisioning tools.·Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across diverse internal and external teams.What You Can Expect&nbsp;·Knowledgeable, encouraging, supporting and present leadership·Career-growth and lots of learning opportunities for aspiring minds·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching·And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Team Supervisor, Commercial Onboarding & Operations

Intellectica is recruiting an experienced and dynamic International Business Development (Exports) Director on behalf of a leading FMCG Group, with a strong heritage in innovative food products and a growing international footprint. Based in Athens, Greece, and reporting directly to the Commercial Director, the successful candidate will play a pivotal role in expanding the company’s presence beyond Greece, driving strategic initiatives to accelerate exports and forge global partnerships. This is an exciting opportunity for a results-driven professional to lead international business development efforts and deliver significant growth in overseas markets.Key activities and responsibilities of this role include:<ul><li>Developing and implementing comprehensive export strategies to enhance the company’s footprint in existing markets and penetrate new international territories</li><li>Identifying and evaluating new business opportunities, partnerships, and distribution channels to drive export growth</li><li>Establishing and nurturing partnerships with international clients, local networks, distributors, retailers, and key stakeholders to maximize product penetration and brand visibility</li><li>Analyzing market trends, customer needs, and competitive landscapes to inform and adjust export plans effectively</li><li>Ensuring compliance with all international trade regulations, export laws, and customs requirements across various regions</li><li>Collaborating closely with supply chain, logistics, marketing and operations teams to ensure efficient and cost-effective delivery of products to international markets</li><li>Leading, mentoring, and developing the export sales team, fostering a results-driven and customer-centric culture</li><li>Monitoring market trends, competitor activities, and regulatory changes to inform strategic decisions and maintain a competitive edge</li><li>Traveling abroad frequently to meet with key clients, explore new markets, and oversee international operations</li><li>Representing the company at international trade fairs, exhibitions, and networking events to promote the brand and secure new business opportunities</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in International Business, International Trade, Marketing, Supply Chain Management, or a related field; an MBA will be a plus</li><li>Proven experience, at least 8 years, in a senior export or international business development role within the FMCG sector</li><li>Experience working across multiple international markets with an understanding of cultural nuances, consumer behaviors, and regulatory requirements to optimize market entry and expansion strategies</li><li>Strong track record of driving export sales growth and entering new international markets</li><li>Familiarity with Microsoft Office Suite</li><li>Fluent in English and Greek (both written and verbal); proficiency in additional languages is a plus</li><li>Willingness to travel abroad frequently to engage with international partners and explore new market opportunities</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication skills; personable and engaging</li><li>Exceptional negotiation skills; proven ability to negotiate high-value contracts, pricing structures, and distribution agreements while ensuring mutually beneficial outcomes for all parties involved</li><li>Strategic thinker with a proactive approach and a can-do attitude; forward-thinking professional with the ability to anticipate market trends, identify business opportunities, and implement solutions that enhance global sales performance</li><li>Strong leadership skills; capable of motivating, coaching, and developing high-performing teams</li></ul>&nbsp;

International Business Development (Exports) Director int-0438

The Enterprise Engineering &amp; Solution (EES) department within Network Engineering is responsible for designing and developing enterprise solutions integrated into the Vodafone network. Within this department, the Enterprise Connectivity Service Engineering team designs and delivers connectivity services such as MPLS Layer 3 VPN (Company Net), Internet Access, and B2B WiFi Hotspot solutionsMore specifically, as an Enterprise Fixed Services Engineer you will: • &nbsp; &nbsp;Manage the life cycle and service responsibility for the network infrastructure of our business Wi-Fi solution implemented in the German market. • &nbsp; &nbsp;Oversee the full lifecycle of projects, including feasibility studies, development, testing, acceptance, and implementation of network platforms, across all technology areas needed to deliver services to business customers. • &nbsp; &nbsp;Design and implement solutions that include both hardware and software components, ensuring their delivery to the markets. • &nbsp; &nbsp;Work closely with local market teams (Sales, VBTS, Product) to assess the network impact of new service requests. • &nbsp; &nbsp;Define project plans in agreement with all involved parties, including external stakeholders. You will outline detailed project activities and continuously monitor and track progress. • &nbsp; &nbsp;Conduct testing activities, including analysing technical requirements, developing test specifications, executing tests, creating test reports, identifying errors, and troubleshooting or resolving problems for enterprise services.Who you are• &nbsp; &nbsp;Hold a university degree in Computer Science, Telecommunications, or a related field. • &nbsp; &nbsp;At least 3 years’ experience in the IP Networks sector; experience in the Enterprise Segment and Access Networks is an advantage. • &nbsp; &nbsp;Possess a good understanding of broader technology aspects in telecommunications and ICT. • &nbsp; &nbsp;Demonstrate advanced knowledge of IP Network, Routing technologies and their protocols. • &nbsp; &nbsp;Experience in solution design as part of engineering tasks. • &nbsp; &nbsp;Knowledge of Nokia SR is an advantage. • &nbsp; &nbsp;Knowledge and experience with WiFi access points and tunnelling protocols • &nbsp; &nbsp;Understanding of security considerations and market solutions in this area. • &nbsp; &nbsp;Familiarity with inter-functional relationships between network elements. • &nbsp; &nbsp;Financial awareness and acumen. • &nbsp; &nbsp;Project Management certification is considered a plus. • &nbsp; &nbsp;Ability to work within virtual teams and interface with multinational clients. • &nbsp; &nbsp;Ability to autonomously identify problems and develop solutions • &nbsp; &nbsp;Good knowledge of overall network architecture (all domains). • &nbsp; &nbsp;Very good command of English. German language skills are welcome. What's in it for you• &nbsp; &nbsp;Award-winning work environment -certified #1 Top Employer in Greece • &nbsp; &nbsp;Competitive pay, bonus &amp; remuneration package • &nbsp; &nbsp;Private Health &amp; Medical Insurance&nbsp; • &nbsp; &nbsp;Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad • &nbsp; &nbsp;Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love • &nbsp; &nbsp;Unlimited access to learning resources and trainings • &nbsp; &nbsp;Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service&nbsp; • &nbsp; &nbsp;Remote work equipment to help you create a comfortable, ergonomic workspace at home&nbsp; • &nbsp; &nbsp;Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services • &nbsp; &nbsp;Extra days off: Vodafone Day, Family Day, Volunteering Day&nbsp; • &nbsp; &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking • &nbsp; &nbsp;Special employee offers and discounts

Senior Enterprise Engineer

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

Intellectica is recruiting a highly skilled&nbsp;Chief Financial Officer&nbsp;on behalf of its client, a dynamic, fast-growing maritime investment and operations group with global reach. Operating across shipping, energy, and maritime asset management sectors through a series of entities, the group is known for its ambitious growth strategy, entrepreneurial leadership, and capital markets activity. The company is seeking an accomplished Chief Financial Officer to support its CEO and Board in managing financial operations, strategic investments, and capital structuring across a complex international portfolio. Based in Metamorfosi, Attiki, Greece and reporting directly to the Group CEO, the successful candidate will serve as a senior financial leader and strategic partner, supporting Board-level tasks and contributing to decision-making across listed and private entities.Key activities and responsibilities of this role include:<ul><li>Lead strategic financial planning, forecasting, and capital allocation across the group’s maritime and energy-related operations.</li><li>Develop and execute complex financing structures including shipping debt, sale-leasebacks, convertible instruments, and syndicated equity placements.</li><li>Manage public company reporting and investor relations in coordination with external advisors and stock exchange requirements.</li><li>Lead financial aspects of mergers, acquisitions, and divestitures across shipping and adjacent sectors.</li><li>Support the CEO and BoD in strategic capital markets initiatives, including IPOs, spin-offs, and equity/debt issuance strategies.</li><li>Ensure strong liquidity and working capital oversight across diversified shipping and energy subsidiaries.</li><li>Oversee audit processes, tax structuring, internal controls, and financial risk management across jurisdictions.</li><li>Build and manage relationships with banks, institutional investors, legal firms, and regulatory authorities.</li><li>Supervise and mentor an internal and external finance team across multiple geographies and corporate entities.</li><li>Represent the CEO and act as a delegate in high-stakes financial negotiations, Board-level presentations, and investor forums.</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Finance, Accounting, Economics, or related field; MSc or MBA preferred</li><li>12+ years of progressive leadership in corporate finance, with at least 5 years in CFO or similar roles in maritime, shipping, or investment firms</li><li>Proven experience in shipping finance, capital markets, and corporate transactions (IPOs, spin-offs, restructurings)</li><li>Track record of executing structured debt and equity deals in the maritime or industrial sector</li><li>Familiarity with SEC reporting and capital markets compliance for NASDAQ or other listed entities</li><li>Strong knowledge of shipping operations, vessel economics, and global financing frameworks</li><li>Skilled in Excel modeling, ERP systems, and financial planning tools</li><li>Fluent in English and ideally Greek; strong written and presentation skills</li></ul>Core competencies of a successful candidate:<ul><li>Strategic mindset with transactional depth</li><li>Influential communicator and Board-level presence</li><li>Resilient, hands-on, and adaptable leader</li><li>Decisive in fast-paced, complex environments</li></ul>Apply now!Please send your CV in strict confidence at&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="mailto:candidates@intellecticagroup.com">candidates@intellecticagroup.com</a>&nbsp;by quoting reference int-0365 and connect your talent and ambitions to a world of opportunities.

Chief Financial Officer int-0365

Site Reliability Engineer (SRE) for Integrated Order Management (IOM) is responsible for maintaining and improving the reliability, availability, performance, and scalability of the IOM platform and provided services. This includes designing, implementing, and maintaining the infrastructure, tools, and processes necessary to support the platform operations. The SRE will work closely with development and operation teams, from the core IOM platform based on SAP S/4 Order To Cash (OTC, former SD) as well as cross-platform ones, covering various sales order entry channels and integrations, to ensure that the platform is scalable, secure, and highly available. SRE will also be responsible for monitoring the platform, identifying and resolving complex issues, and implementing improvements to prevent future incidents. The SRE will be expected to have a strong understanding of the SAP S/4 OTC configuration and systems operations, experienced with highly-integrated order management landscapes, DevOps practices, and cloud infrastructure with a focus on automating operations and resolving complex technical challenges.YOUR KEY RESPONSIBILITIES:• Availability &amp; Performance Monitoring:o Monitor product systems health, availability, and performance to ensure services meet defined service-level objectives (SLOs) and service-level agreements (SLAs).Work on system reliability engineering by designing and implementing system that is resilient, fault-tolerant, and capable of withstanding both expected and unexpected failures.o Proactively identify, troubleshoot, and resolve issues affecting the stability of the platform and its integrations.o Implement and maintain monitoring and alerting systems to provide visibility on performance, application health, and user experience.o Leverage observability tools (e.g., Azure Monitor, Application Insights, Power Platform Monitor, Dynatrace) to enhance real-time visibility.• Problem Management &amp; Root Cause Analysis:o Lead troubleshooting efforts for complex issues (problems), diagnose root causes, and drive improvements to prevent recurrence in collaboration with Development teams and Product Mgr. partners. Ensure proactive management of alerts and participation in crisis management teams as requiredo Perform root cause analyses with the relevant Development &amp; Operations teams to identify and resolve recurring issues, documenting findings, and driving systemic changes to prevent future failures. Lead post-incident reviews to document learnings and work with teams to implement long-term fixes.• Automation &amp; Continuous Improvement:o Implement processes and practices that continuously improve the reliability, performance, and scalability of the system.o Develop &amp; maintain automations for repetitive tasks to increase efficiency, reduce manual effort, and improve response times.o Collaborate with DevOps teams ensuring that releases follow testing and quality assurance standards.o Ensure the platform can scale efficiently, meet growing user demand, and plan for future capacity needs.• Collaboration &amp; Cross-Functional Coordination:o Collaborate with product development teams, cloud operations, integration, and other platform teams to define reliability requirements and prioritize improvement initiatives.o Partner with the security team to implement best practices and maintain compliance within the environment.o Provide training and support to team members and users on incident response protocols, monitoring tools, and troubleshooting techniques.o Share insights and best practices with other SREs to foster knowledge sharing and improve reliability across the organization.Work with SRE Manager and other Platform SREs, SIAM (Service &amp; Integration Management) team, and the SRE Community of Practice to leverage synergies and share best practices to ensure Operational Excellence.ARE THESE YOUR SECRET INGREDIENTS?• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.• 5+ years of experience in Site Reliability Engineering, DevOps, or IT operations with a focus on application reliability and observability.• 3+ years of experience with SAP S/4 OTC/SD and D365 CRM, and order management interfaces within B2B or B2C preferably in the FMCG industry, including understanding its architecture, configuration, and integrations.• Hands-on experience with systems monitoring, alerting, and observability tools, especially within the Microsoft ecosystem (e.g., xx-xx-xx).• Strong knowledge of cloud infrastructure, data structures and algorithms• Experience with SAP TMS, Azure DevOps CD/CI Pipelines (ALM)• Excellent troubleshooting and problem-solving skills, with a focus on improving long-term reliability and efficiency.• Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams. Fluent in written and verbal English• Detail-oriented and capable of managing multiple priorities in a fast-paced environment.• English proficiency

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