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At Grant Thornton Greece, we’re not just part of a global network of 73,000 professionals across 150 countries. We’re independent thinkers who prioritize quality, inclusion, and integrity to create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive, and Agile.We don’t predict the future here—we shape it. 🚀Milestones WE are Proud of🏆 Great Place to Work certified for three years running!🌟Best Workplaces Hellas for 2025!👩‍💼 Best Workplaces for Women for three&nbsp;consecutive years!⭐Best Workplace in Professional Services &amp; Consulting for 2025!🌈 Proud members of the Diversity Charter Greece and certified with the SHARE Equality Label🏠 Flexible way of Working (Hybrid)🧠Coaching &amp; Counseling from Senior Professionals🤔 Aren’t you sure yet about which career path you could chase within Grant Thornton? Then leave it to us.Apply here and our recruiters will match your skills with the best open job role.So, problem solved! 😉

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As a Remote Retail Technical Support Agent, you will quickly resolving store agents' technical issues. From infrastructure and operations to equipment, they provide swift, effective solutions or escalate as needed, ensuring smooth store operations every time.&nbsp;What your day to day will include:• &nbsp; &nbsp;Handling incoming technical requests from Allwyn stores&nbsp; • &nbsp; &nbsp;Resolving issues following specific processes and methodologies • &nbsp; &nbsp;Researching unresolved issues before escalation • &nbsp; &nbsp;Assessing ticket criticality and escalating complex cases • &nbsp; &nbsp;Building effective relationships with agents&nbsp; • &nbsp; &nbsp;Recording incidents and resolutions, providing data to internal teams • &nbsp; &nbsp;Updating the ticketing system with tickets and resolutions • &nbsp; &nbsp;Following up on escalated tickets with technicians or internal teams • &nbsp; &nbsp;Handling equipment deployment, commissioning, decommissioning, relocation, and site readiness validation&nbsp;What you’ll bring:• &nbsp; &nbsp;BSc in Information Systems, Computer Science, Business Administration or other related fields• &nbsp; &nbsp;1+ years of proven experience and familiarity with similar position in Technical Support • &nbsp; &nbsp;Hands on experience in technical issues resolution&nbsp; • &nbsp; &nbsp;Customer service culture • &nbsp; &nbsp;Excellent problem-solving and communication skills • &nbsp; &nbsp;Knowledge of Call Center equipment/software programs • &nbsp; &nbsp;Strong organizational, planning and reporting skills &nbsp; • &nbsp; &nbsp;Excellent MS Office knowledge&nbsp; • &nbsp; &nbsp;Excellent command of the English language (written and oral)&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Remote Retail Technical Support Agent Band_Employee (3952)

As our CRM Team Leader, you’ll turn Retail CRM strategy into action—shaping a powerful, results-driven CRM plan that boosts customer value and deepens engagement. You’ll be at the forefront of designing, executing, and continuously optimizing our Retail CRM roadmap, ensuring every initiative delivers measurable impact while creating meaningful customer experiences.&nbsp;What your day to day will include:• &nbsp; &nbsp;Owning our largest and most strategic retail segment, driving growth, engagement, and customer value • &nbsp; &nbsp;Designing and executing CRM and loyalty customer journeys that deliver results, connecting Loyalty strategy to lifecycle management • &nbsp; &nbsp;Leading and supporting a high-performing team, nurturing talent, and enabling success • &nbsp; &nbsp;Implementing the Retail CRM strategy through tactical plans that boost engagement and lifetime value while staying compliant • &nbsp; &nbsp;Driving innovation across lifecycle and base management, leveraging CRM platform capabilities, while improving efficiency and scalability through ongoing automations • &nbsp; &nbsp;Tracking performance and budgets, turning insights into action, and collaborating across Marketing, Customer, Online, and Commercial teams to align on commercial plans&nbsp;What you’ll bring:• &nbsp; &nbsp;BSc in Business Administration, Digital, &nbsp;Marketing, Statistics, Mathematics, Engineering, or a related field; Master’s degree will be considered as a plus • &nbsp; &nbsp;6+ years of experience in a similar role, ideally in a fast-paced gaming or ecommerce environment • &nbsp; &nbsp;Experience with CRM tools (e.g., Salesforce, Microsoft Dynamics, Adobe, Unica, Responsys, Optimove) is a plus • &nbsp; &nbsp;Proven experience leading teams with solid people skills • &nbsp; &nbsp;Innovation mindset, tech-savviness, and maximizing utilization of CRM platforms&nbsp; • &nbsp; &nbsp;Data-driven mindset, leveraging AI and analytics&nbsp; • &nbsp; &nbsp;Insight storytelling ability, driving actionable outcomes • &nbsp; &nbsp;Good organizational and planning skills, able to manage multiple projects • &nbsp; &nbsp;Proficient in MS Office (Word, Excel, PowerPoint, Copilot)&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

CRM Team Leader (3919)

To meet our current corporate needs, we would like to bring to our team an Cyber Security Engineer&nbsp;In your role, you will undertake tasks, such as:<ul><li>&nbsp;&nbsp;Support the deployment, administration, and optimization of core Cyber Security Platforms (e.g., EDR, WAF, PAM, email security).</li><li>Operate and administer SIEM platforms: manage log sources, assist in developing use cases, correlation rules, dashboards, and reports.</li></ul><ul><li>&nbsp;Participate in threat detection, investigation, and incident response, ensuring timely containment and documentation of findings.</li><li>&nbsp;Participate in vulnerability management processes across infrastructure, applications, and cloud environments, coordinate with system owners for remediation tracking.</li><li>&nbsp;Coordination of Penetration Tests.</li><li>&nbsp;Contribute to security configuration, hardening, and monitoring of systems and networks.</li><li>&nbsp;Collaborate with senior team members, IT, and DevOps teams to strengthen security controls and processes.</li></ul>Job requirementsTo be a successful candidate, your professional profile should match the following criteria:&nbsp; University or College Degree in Computer Science, Information Security, or relevant technology-related field.<ul><li>Proven working experience of 3+ years in the cyber security domain.</li></ul><ul><li>Working knowledge of key security technologies (EDR, SIEM, Vulnerability Management).</li><li>Experience&nbsp; in cyber security incident handling.</li><li>Information Security Certifications such as OSCP, GPEN, eWPT, eCPPT, AZ-500, SC-200, CySA+, CEH, BTL1 will be considered a plus!</li><li>Excellent command of the Greek &amp; English languages, both written and spoken&nbsp;</li></ul>On the personal side:&nbsp;<ul><li>Detail-oriented with strong organizational and prioritization skills.</li></ul><ul><li>Analytical, with the ability to identify risks and propose effective solutions.</li></ul><ul><li>Motivated to learn and grow, with a continuous improvement mindset.</li></ul><ul><li>&nbsp;&nbsp; A strong communicator, able to work effectively across teams and functions.</li></ul>&nbsp;&nbsp;About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.&nbsp;Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.

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