Κέντρο Εξυπηρέτησης / Call Center

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Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers"Are you ready to deliver timely, accurate and professional customer service&nbsp;via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.What you’ll be doing at Concentrix Greece:• Management of incoming calls, chats, messages and emails• Identify and assess customers’ needs to achieve satisfaction• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed.• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team targets and case-handling quotas• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policies&nbsp;What we’re looking for:<ul><li>Native/near native in Dutch</li><li>Good command in English.</li><li>Part-time employment (20h per week)</li><li>Passionate about technology and its background</li><li>Logical acumen, good analytical and integrative thinking.</li><li>Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during&nbsp;&nbsp;your customer contact</li><li>Problem solving and solution oriented, you like to see things completed as expected</li><li>Stress-resilient, used to working in a fast-paced environment</li><li>You are able to stay calm during technical incidents&nbsp;</li></ul>What we offer:<ul><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries)</li><li>Opportunities for international Career through our International Mobility program</li><li>Employee events</li><li>Private health insurance + Dental Care</li><li>3 euros meal voucher in Up Hellas card per working day</li><li>Free gym and other well-being activities</li><li>Enjoy with your lunch break at our brand new corporate cafeteria</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too.More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Dutch speaking Technical Support Customer Representative - Part Time

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in&nbsp;Romanian.No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.What you’ll be doing:<ul><li>Manage inbound calls, emails, or live chats</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/customer service team targets and call-handling quotas</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li></ul>Requirements:<ul><li>Proven customer support experience or experience as a client service representative</li><li>Fluent in Romanian</li><li>Good level of English</li><li>Strong focus on customer needs and understanding of how customers can behave</li><li>Strong communication, problem-solving, and active listening skills</li><li>Strong written skills</li><li>Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment</li><li>Sense of ownership and pride in your performance and its impact on the company’s success</li></ul>What we offer:<ul><li>Full Relocation Support (including flights, accommodation &amp; transportation)</li><li>Indefinite contract</li><li>Competitive remuneration package (14 Salaries/year)</li><li>10% monthly performance bonus</li><li>Daily meal voucher in Up Hellas Mastercard</li><li>Private health insurance + Dental Care</li><li>Opportunities for international Career through the International Mobility program</li><li>A challenging working environment</li><li>Employee events</li><li>Free gym, well-being activities, and a rooftop cinema with Acropolis views</li><li>Enjoy with your co-workers your lunch break at our new Restaurant</li></ul>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix&nbsp;Hellas is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Romanian Customer Service Representative (Part-time)

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dutch speaking technical support customer representative - part time

Concentrix Greece

romanian customer service representative (part-time)

Concentrix Greece