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The Company is seeking to recruit a Customer Support Agent temporarily. The Customer Support Agent is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies &amp; processes. KEY ACCOUNTABILITIES:<ul><li>Act as the first point of contact for all internal and external customers</li><li>Respond and record all customers’ inquiries raised through inbound calls (in SAP system)</li><li>Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)</li><li>Manage effectively personal/team qualitative and quantitative KBIs</li><li>Communicate with speed, empathy and effectiveness with customers via telephone and emails</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Work effectively as part of a team, developing supportive relationships with colleagues</li><li>Frequently attend educational seminars to improve knowledge and performance level</li></ul> Essential Criteria:<ul><li>University degree in Business related field</li><li>Experience in customer service roles preferred</li><li>Strong written and oral communication skills in both Greek and English language</li><li>Very good analytical, time management and problem-solving skills</li><li>Ability to multitask and work effectively under pressure</li><li>Customer service mindset</li></ul> Desirable Criteria:<ul><li>SAP System or D365&nbsp;Experience&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Customer Support Agent Seasonal

As a&nbsp;Customer Support Agent,&nbsp;you will be actively listening to customer concerns, resolving issues, and ensuring their overall satisfaction. You will turn negative experiences into positive ones, fostering customer loyalty and improving the company's reputation.How you will contribute to our success:<ul><li>Handle client calls&nbsp;and subscribers of telecommunications providers to set up appointments and provide accurate, satisfactory answers to their queries and concerns in a timely manner;</li><li>Answer incoming calls and respond to customer emails;</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions ;</li><li>De-escalate situations resolving queries and complaints of dissatisfied customers, offering assistance and support;</li><li>Identify and escalate priority issues and report them to high-level management;</li><li>Follow up complicated customer calls where required;</li><li>Collaborate with other call center professionals to improve customer service;</li><li>Help train new employees and inform them about the company’s customer management policies;</li><li>Record data accurately and enter appointments in the system;</li><li>Process orders, forms, and applications;</li><li>Meet daily qualitative and quantitative targets and meet objectives for service, productivity and quality.</li></ul>To be a fit you will need:<ul><li>Very good command of the German language (current level B2-C1);</li><li>Strong verbal and written communication skills along with active listening;</li><li>Literacy in MS Office;</li><li>Customer focus and adaptability to different personality types;</li><li>Ability to multi-task, set priorities and manage time effectively;</li><li>Professionalism and attention to detail;</li><li>Advanced organizational skills.</li></ul>What we offer:<ul><li>Competitive remuneration package;</li><li>Catered lunch benefit;</li><li>Private Health Insurance;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>Phoenix Engineering is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences and treat them with fairness and confidentiality. We do not discriminate based on age, sex, race, color, religion, national origin, disability or any other characteristic. If you are ready to unlock your potential, we will be happy to receive your CV!

Customer Support Agent (German speaker)

As an FTTx Project Engineer, you will be responsible for conducting and monitoring the design of FTTx fiber optics network and the progress of projects. You will play an integral role in the implementation of fiber optics projects and ensure high-quality results in the designing of the required technical plans.How you will contribute to our success:<ul><li>Complete day to day network tasks according to the project timelines and required deliverables;</li><li>Identify, escalate, and find cost-effective solutions;</li><li>Produce low-level design civil and fiber drawings;</li><li>Prepare “As Built” Documentation and BOMs (Bill of Materials);</li><li>Review Design engineering deliverables and initiate appropriate corrective actions;</li><li>Perform overall quality control of the work (plans) and report to the PM regularly on project status;</li><li>Prepare the blueprints to be submitted maintain a frequent contact with the respective authorities;</li><li>Design technical plans required by local authorities;</li><li>Collect necessary paperwork for the issuance of necessary permits and submit it to competent authorities;</li><li>Collaborate with the finance team to develop and manage budgets for FTTx design projects.</li></ul>To be a fit you will need:<ul><li>Bachelor’s Degree in Engineering, Telecommunications, or another related technical field;</li><li>2 years of previous experience in telecommunication industry;</li><li>Excellent knowledge of QGIS/ArcGIS;</li><li>Excellent knowledge of AutoCAD or other similar design and visualization software;</li><li>Advanced MS Office skills;</li><li>Excellent command of the English language;</li><li>Flexible to think quickly and resolve design issues with robust decision-making;</li><li>Attention to detail and strong analytical skills.</li></ul>Ideally you shall also have:<ul><li>Previous working experience in FTTx projects;</li><li>German language (current level B2);</li></ul>What we offer:<ul><li>Competitive remuneration package;</li><li>Catered lunch benefit;</li><li>Private Health Insurance;</li><li>Flexible remote working;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>Phoenix Engineering is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences and treat them with fairness and confidentiality. We do not discriminate based on age, sex, race, color, religion, national origin, disability or any other characteristic. If you are ready to unlock your potential, we will be happy to receive your CV!

FTTx Project Engineer

Ως τεχνικός δικτύου οπτικών ινών, θα είσαι υπεύθυνος για την εγκατάσταση και τη συντήρηση των δικτύων οπτικών ινών, προκειμένου να διασφαλιστεί η σύγχρονη και αξιόπιστη παροχή υπηρεσιών τηλεπικοινωνίας.Θα ασχοληθείς με:<ul><li>Εσωτερικές κτηριακές εγκαταστάσεις υποδομών σε συνδρομητές τηλεπικοινωνιακών παρόχων,</li><li>Εργασίες διασύνδεσης οπτικών δικτύων κορμού και διανομής σε ύψος 4 μέτρων,</li><li>Διεξαγωγή/ παράδοση τεχνικών επιμετρήσεων,</li><li>Διασφάλιση ποιοτικού αποτελέσματος των εργασιών,</li><li>Χειρισμός και συντήρηση εξειδικευμένου τεχνικού εξοπλισμού,</li><li>Διαχείριση υλικών - αναλώσιμων.</li></ul>Για να μπεις στην ομάδα μας θα χρειαστεί να έχεις:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ/ΙΕΚ/ΤΕΕ Ηλεκτρολογίας, Ηλεκτροτεχνίας, Τηλεπικοινωνιών, Πληροφορικής, ή άλλου συναφή τομέα,</li><li>Δίπλωμα οδήγησης (τουλάχιστον κατηγορίας Β΄),</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις για τους άντρες υποψηφίους,</li><li>Ομαδικό πνεύμα, οργανωτικές ικανότητες, προσήλωση στους παραγωγικούς στόχους, αποδοτική διαχείριση χρόνου.</li></ul>Θα εκτιμήσουμε θετικά αν έχεις:Εμπειρία στον χώρο των τηλεπικοινωνιών ή/και των εσωτερικών ηλεκτρολογικών εγκαταστάσεων (δομημένη καλωδίωση, συστήματα συναγερμών κλπ.).Τι προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Συνεχείς ευκαιρίες εκπαίδευσης και προσωπικής/επαγγελματικής εξέλιξης</li><li>Ιδιωτική Ασφάλιση</li></ul>

Fiber Optic Networks Technician

As a Procurement Specialist, specialized in the telecommunication infrastructure, you will be helping our team’s and company’s growth by finding cost-effective deals and suppliers. How you will contribute to our success:<ul><li>Create purchase orders and send them to selected vendors;</li><li>Supervise orders and determine if product quantity is sufficient to make appropriate adjustments where needed;</li><li>Prepare and maintain purchasing reports, records, and update price lists;</li><li>Interact with suppliers daily to develop and nurture mutually beneficial relationships;</li><li>Track delivery times, and report any issues with product or delivery;</li><li>Monitor status of orders and contracts;</li><li>Calculate all order costs and evaluate invoices for accuracy;</li><li>Determine if products are unusable or damaged;</li><li>Handle deliveries with short or over-ordered product, goods not received, and damaged items;</li><li>Ensure that the product inventory is always in compliance with company policy;</li><li>Negotiate contracts, improve prices and terms of business with suppliers;</li><li>Conduct procurement market research for new components and suppliers;</li><li>Provide analysis on costs, new and existing and review cost reduction activities;</li><li>Assess and evaluate suppliers;</li><li>Ensure compliance with the safety, health and environment requirements of materials and services.</li></ul>To be a fit you will need:<ul><li>Bachelor’s degree in Engineering, logistics, business administration or similar field;</li><li>1-3 years previous working experience in Procurement or in a familiar department;</li><li>Excellent verbal and written communication skills in English;</li><li>Very good command of the German language (current level: B2);</li><li>Good understanding of what factors govern purchasing in the Supply Chain;</li><li>Excellent problem-solving skills;</li><li>Excellent Communication and negotiation skills;</li><li>Very good knowledge of the MS Office platform and ERP systems;</li><li>Ability to work proactively.</li></ul>Ideally you will also have:<ul><li>Master's degree in a related field preferred;</li><li>Additional certification in the field of procurement desired.</li></ul>What we offer:<ul><li>Competitive remuneration package;</li><li>Catered lunch benefit;</li><li>Private Health Insurance;</li><li>Active participation in exciting and challenging projects that shape the infrastructure of the future;</li><li>Opportunities to develop new skills and progress your career through theoretical and on the job training;</li><li>Other corporate benefits.</li></ul>Phoenix Engineering is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences and treat them with fairness and confidentiality. We do not discriminate based on age, sex, race, color, religion, national origin, disability or any other characteristic. If you are ready to unlock your potential, we will be happy to receive your CV!

Procurement Specialist (German Speaker)

Ως εξειδικευμένος τεχνικός δικτύου οπτικών ινών, θα είσαι υπεύθυνος για την εγκατάσταση και τη συντήρηση των δικτύων οπτικών ινών, προκειμένου να διασφαλιστεί η σύγχρονη και αξιόπιστη παροχή υπηρεσιών τηλεπικοινωνίας.Θα ασχοληθείς με:<ul><li>Εργασίες διασύνδεσης οπτικών δικτύων κορμού και διανομής</li><li>Όπλισμα / κολλήσεις κατανεμητή 12/24 σε rack</li><li>Ρίξιμο 12αρας οπτικής ίνας&nbsp;σε εταιρικό από μούφα σε rack</li><li>Εισαγωγή οπτικής ίνας σε υπάρχουσα μούφα (μονοκυκλωματική / πολυκυκλωματική)&nbsp;</li><li>Λειτουργία Laser και PM&nbsp;</li><li>Εισαγωγή καλωδίου set/micro σε μούφα</li><li>Διεξαγωγή/ παράδοση εξειδικευμένων&nbsp;τεχνικών επιμετρήσεων</li><li>Διασφάλιση ποιοτικού αποτελέσματος των εργασιών</li><li>Χειρισμό και συντήρηση εξειδικευμένου τεχνικού εξοπλισμού.</li></ul>Για να μπεις στην ομάδα μας θα χρειαστεί να έχεις:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ/ΙΕΚ/ΤΕΕ Ηλεκτρολογίας, Ηλεκτροτεχνίας, Τηλεπικοινωνιών, Πληροφορικής, ή άλλου συναφή τομέα</li><li>Γνώση κολλήσεων/συστημαρίσματος</li><li>Δυνατότητα εντοπισμού και διόρθωσης βλαβών σε περίπτωση συμβάντος την ώρα της αναδρομολόγησης</li><li>Δυνατότητα μετρήσεων σε 1310,1550 με OTDR</li><li>Γνώση και κατανόηση του σχεδίου του ring</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις για τους άντρες υποψηφίους</li><li>Ομαδικό πνεύμα, οργανωτικές ικανότητες, προσήλωση στους παραγωγικούς στόχους, αποδοτική διαχείριση χρόνου.</li></ul>Θα εκτιμήσουμε θετικά αν έχεις:Εμπειρία στον χώρο των τηλεπικοινωνιών ή/και των εσωτερικών ηλεκτρολογικών εγκαταστάσεων (δομημένη καλωδίωση, συστήματα συναγερμών κλπ.).Τι προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Συνεχείς ευκαιρίες εκπαίδευσης και προσωπικής/επαγγελματικής εξέλιξης</li><li>Ιδιωτική Ασφάλιση</li></ul>Η Phoenix Engineering είναι εργοδότης που προσφέρει ίσες ευκαιρίες. Καλωσορίζουμε κάθε αίτηση από υποψηφίους με διαφορετικά υπόβαθρα και εμπειρίες και τις αντιμετωπίζουμε με απόλυτη δικαιοσύνη και εχεμύθεια. Δεν κάνουμε διακρίσεις βάσει ηλικίας, φύλου, εθνικότητας, χρώματος, θρησκείας, αναπηρίας ή οποιουδήποτε άλλου χαρακτηριστικού. Εάν είστε έτοιμοι για το επόμενο βήμα στην καριέρα σας, θα χαρούμε να λάβουμε το βιογραφικό σας!

Τεχνικός Δικτύου Οπτικών Ινών

Why a Customer Advisor role is great for your professional and personal development:<ul><li>Live in Athens and embrace multicultural experiences and meet people from all around the world</li><li>Represent a global brand</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role would look like:&nbsp;<ul><li>Understand Customers Needs and developing Problem Solving skills</li><li>Provide the best customer experience through Email, Chat or Phone</li><li>Be a specialist in the product/ service you represent</li></ul>RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>BenefitsBy joining this role, this is what you can expect:<ul><li>Joyful and Sunny Athens</li><li>Lots of Fun and Life Experience</li><li>Skyrock Growth with a 12-month renewable contract</li><li>Relocation Package is included:</li><li>Hotel Accommodation for the first 2 weeks</li><li>Support from local real estate agencies to find accommodation</li></ul>&nbsp;Ready to embrace a journey in the Hellenic World?Make it your Next Job Without Boundaries!::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Swedish Customer Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Swedish Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Swedish, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!&nbsp;

Swedish Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a Norwegian Banking Advisor.&nbsp;Why a Banking Advisor role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of an International Banking system connecting the world of finances.</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a worldwide financial institution that provides innovative banking and financial services to top-notch companies around the globe.</li><li>You will:</li><li>Support customers with bank account management.</li><li>Assist in international transactions on behalf of the customers.</li><li>Provide banking guidance.</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in Norwegian, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in a hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

Norwegian Banking Advisor

We are offering a great work experience in amazing Athens, Greece for a role as a German Digital Content Review Specialist.&nbsp;Why a Digital Content Review role is great for your professional and personal development:<ul><li>Live in Greece and embrace multicultural experiences</li><li>Represent a global brand of a Short-Form Video Platform and Viral Content Hub</li><li>Fast-track career development opportunity</li></ul>&nbsp;How your day-to-day in this role will look like:&nbsp;&nbsp;<ul><li>Specialist training for the product/service which will be a vibrant and innovative social media platform, allowing users to create and share short videos on various topics and trends.</li><li>You will:</li><li>Review Content in accordance with the policies</li><li>Moderate and escalating violations of client policies</li><li>Maintain a high level of quality in each case you review</li></ul>&nbsp;RequirementsWhat do you need to be successful at this job?<ul><li>Language Maestro: Fluent in German, good English</li><li>Tech Savvy: Curious about the latest tech</li><li>Customer Charmer: Experience is a bonus</li><li>Communication Virtuoso</li><li>Empathy Expert</li></ul>Benefits<ul><li>Joyful Greece</li><li>Skyrock Growth starting with a permanent contract</li><li>Greek Extra Delights: Meal Card Voucher + 2 extra salaries (14 salaries annually)</li><li>Guardians of Wellness: Private health insurance from day 1</li><li>Language bonus + Performance bonus</li></ul>&nbsp;Relocation Package is included:<ul><li>Flight to the Future: Paid flight expenses</li><li>First-Class Arrival: Airport pick-up and settling assistance</li><li>Nest in Comfort: Accommodation is provided in hotel or apartment for the first 2 weeks</li><li>Finding your place: Real Estate agency support to find accommodation + agency covered by the company</li></ul>&nbsp;Make it your Next Job Without Boundaries!

German Digital Content Review Specialist

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Job Ads Αθήνα - Page 12

customer support agent seasonal

Coca-Cola HBC

customer support agent (german speaker)

Phoenix Engineering

fttx project engineer

Phoenix Engineering

fiber optic networks technician

Phoenix Engineering

procurement specialist (german speaker)

Phoenix Engineering

τεχνικός δικτύου οπτικών ινών

Phoenix Engineering

swedish customer advisor

Atlean World

swedish banking advisor

Atlean World

norwegian banking advisor

Atlean World

german digital content review specialist

Atlean World