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Aoristou

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Hybrid

Are you the person your friends call when they can’t figure out an app? Do you believe that a great customer interaction can turn a bad day around?We are looking for&nbsp;a Customer Care Agent to be the voice of our brand -&nbsp;people who combine empathy with efficiency.We don't read from robotic scripts; we solve problems with a human touch, a bit of wit, and a lot of care.&nbsp;🧩 What You Will Do<ul><li>Be the Voice: Support Shopflix customers via chat, email, and phone. You will be the primary link between the customer and our marketplace ecosystem.</li><li>Problem Solve: Troubleshoot delivery issues, order modifications, and return inquiries with speed and accuracy.</li><li>Master the Tools: Utilize our tech stack (CRM, Internal Admin tools) to navigate customer data efficiently.</li><li>Collaborate: Work closely with your team to flag trending issues so we can fix them for everyone.</li><li>Schedule: Our department operates Monday–Saturday (09:00–21:00). You must be available to work rotating shifts within this timeframe.</li></ul>&nbsp;✅ Requirements<ul><li>The Experience: You have worked in a customer support or call center environment for 1-2 years. You are comfortable handling inquiries across Phone, Chat, and Email.</li><li>The Vibe: You are obsessive about being helpful. You are warm, professional, but you have personality.</li><li>Tech-Savvy: You are a digital native. Learning new software (like Salesforce or ticketing systems) comes naturally to you. Experience in such software is a plus.</li><li>Resilience: E-commerce moves fast. You can switch tasks quickly and maintain a positive attitude during high-volume periods.</li><li>Communication: Excellent command of Greek and English (written and verbal) with a C2 level Certification or Native speaker status. You can explain complex policies simply and kindly.</li></ul>&nbsp;🎁 What We Offer<ul><li>Hybrid working model</li><li>Competitive compensation and benefits&nbsp;package</li><li>Modern, dynamic, and fast-growing work environment</li><li>Access to training programs and skill-development tools</li></ul>&nbsp;📩&nbsp;Ready to make an impact? If you have vision, passion, and a customer-care mindset, send us your CV and join the team that is redefining online shopping in Greece.

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SHOPFLIX.gr

Jobily.gr

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