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Η Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υΗ Mediatel S.A, μία από τις πιο δυναμικά αναπτυσσόμενες εταιρείες παροχής ολοκληρωμένων υπηρεσιών Contact Center, αναζητά έμπειρο, δυναμικό και επικοινωνιακό&nbsp;Customer&nbsp;Service&nbsp;Supervisor&nbsp;(Inbound/Outbound),&nbsp;για το τμήμα εξυπηρέτησης πελατών κορυφαίας εταιρείας στον χώρο της ενέργειας.&nbsp;ΑΡΜΟΔΙΟΤΗΤΕΣ:<ul><li>Καθημερινή εποπτεία, οργάνωση και επίβλεψη της ομάδας εξυπηρέτησης, εξασφαλίζοντας την υψηλή ποιότητα, συνέπεια υπηρεσιών και επίτευξη των στόχων του έργου/τμήματος.</li><li>Παρακολούθηση της απόδοσης της ομάδας μέσω δεικτών KPIs και καθοδήγηση για την βελτίωση της αποδοτικότητας.</li><li>Ανάλυση και βελτίωση των διαδικασιών εξυπηρέτησης, με σκοπό την αποτελεσματικότητα την βελτίωση της παραγωγικότητας, της ποιότητας και του ηθικού της ομάδας.</li><li>Συνεργασία με άλλες ομάδες της εταιρείας για την αποτελεσματική εκτέλεση του έργου και την υλοποίηση νέων πρωτοβουλιών στον τομέα της εξυπηρέτησης.</li></ul>Το προφίλ του υποψηφίου που μας ταιριάζει:<ul><li>Κάτοχος Πτυχίου ΑΕΙ / ΤΕΙ.</li><li>Τουλάχιστον 3 έτη προϋπηρεσία σε αντίστοιχη θέση σε Contact Center.</li><li>Άριστη γνώση της Ελληνικής Γλώσσας.</li><li>Πολύ καλή γνώση της Αγγλικής γλώσσας.</li><li>Πολύ καλή γνώση χειρισμού Η/Υ και εφαρμογών MS Office.</li><li>Εμπειρία σε ρόλο ηγετικής θέσης διαχείρισης κλήσεων, κατά προτίμηση στην εξυπηρέτηση πελατών.</li><li>Στρατηγική και αναλυτική σκέψη. Απαραίτητες οι επικοινωνιακές δεξιότητες.</li><li>Εμπειρία σε έργα εξυπηρέτησης πελατών υπηρεσιών τραπεζικών ιδρυμάτων ή/και ιδρυμάτων διαχείρισης ηλεκτρονικού χρήματος, θα εκτιμηθεί.</li></ul>Η εταιρεία προσφέρει:<ul><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη.</li><li>Ιδιωτική ασφάλιση.</li><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Συνέπεια στις πληρωμές.</li><li>Επαγγελματική εξέλιξη.</li><li>Συνεχή εκπαίδευση.</li><li>Φιλικό περιβάλλον εργασίας.</li><li>Εxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας.</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου).</li></ul>Στην Mediatel εστιάζουμε στους ανθρώπους μας. Στόχος μας είναι οι υπάλληλοί μας να εργάζονται σε ένα ευχάριστο κι υγιές περιβάλλον εργασίας.Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

Customer Service Supervisor, Contact Center

Είσαι έτοιμος/η να ηγηθείς μιας ομάδας και να παρακινήσεις τα μέλη αυτής;Είσαι ανταγωνιστικός/η, θέλεις να έχεις το κατάστημα με τα καλύτερα αποτελέσματα και το καλύτερο επίπεδο εξυπηρέτησης;Τότε μπορεί να είσαι ο/η Διευθυντής/τρια που αναζητούμε! 🙋&nbsp;ΤΙ ΣΟΥ ΠΡΟΣΦΕΡΟΥΜΕΘα έχεις την ευκαιρία να γίνεις μέλος μιας πολυεθνικής εταιρίας που θέλει να είναι η πρώτη επιλογή των υποψηφίων. Η εξέλιξή σου είναι πολύ σημαντική για εμάς και θα σε στηρίξουμε για να τα καταφέρεις. Επίσης, ως JYSK ambassador, θα έχεις:<ul><li>Ευκαιρίες εξέλιξης μέσω των εξαιρετικών εκπαιδευτικών μας προγραμμάτων. Μάθε περισσότερα εδώ.</li><li>Μηνιαίο μικτό μισθό στα 2510€.</li><li>Πακέτο bonus που μπορεί να φτάσει το μικτό ποσό των 7900€ ετησίως και περιλαμβάνει:<ul><li>Μηνιαίο bonus βάσει στόχων.</li><li>Προπληρωμένη κάρτα σίτισης.</li><li>Προπληρωμένη κάρτα MasterCard.</li><li>Bonus συμμετοχής σε εγκαίνια ή ανακαίνιση καταστήματος.</li></ul></li><li>Εταιρικό αυτοκίνητο και κάρτα καυσίμων για τους Διευθυντές στα καταστήματα με τα καλύτερα ετήσια αποτελέσματα.</li><li>Ιδιωτικό πρόγραμμα ασφάλισης.</li><li>Έκπτωση 20% στα προϊόντα JYSK.</li><li>Εσωτερικούς διαγωνισμούς ανάμεσα στα καταστήματα με ελκυστικά έπαθλα</li><li>Πενθήμερο οχτάωρο πρόγραμμα εργασίας σε βάρδιες.</li><li>Ένα όμορφο περιβάλλον εργασίας και διασκεδαστικές δραστηριότητες, όπως το&nbsp;ετήσιο πάρτι της εταιρίας.</li></ul>&nbsp;ΠΩΣ ΘΑ ΕΙΝΑΙ Η ΚΑΘΗΜΕΡΙΝΟΤΗΤΑ ΣΟΥ ΣΤΟ ΚΑΤΑΣΤΗΜΑ<ul><li>Μαζί με τον/την Υποδιευθυντή/ντρια θα είστε υπεύθυνοι για ολόκληρο το κατάστημα.</li><li>Ως μέντορας διασφαλίζεις ότι το κατάστημα είναι τακτοποιημένο, καθαρό και 100% έτοιμο να υποδεχθεί και να εξυπηρετήσει πελάτες.</li><li>Επικοινωνείς αποτελεσματικά με την ομάδα σου, την καθοδηγείς και ξέρεις να παρακινείς τους συναδέλφους σου.</li><li>Ξέρεις πως να πετύχεις τους στόχους του καταστήματός σου και να το κάνεις ανταγωνιστικό.</li><li>Ακολουθείς το concept της JYSK, καθώς και όλες τις απαραίτητες ρουτίνες στο κατάστημα.</li><li>Εμπλέκεσαι στη διαδικασία πρόσληψης και εκπαίδευσης των νέων μελών της ομάδας σου, καθώς και στην εξέλιξή τους.</li><li>Η χειρωνακτική εργασία δε σε τρομάζει! Δίνεις έμπρακτα το παράδειγμα κάνοντας πωλήσεις και συμμετέχοντας σε όλες τις καθημερινές εργασίες του καταστήματος.</li></ul>&nbsp;Γνώρισε έναν από τους Διευθυντές μας και μάθε περισσότερα εδώΤΙ ΘΑ ΠΡΕΠΕΙ ΝΑ ΔΙΑΘΕΤΕΙΣ<ul><li>Εμπειρία στην διαχείριση, παρακίνηση και καθοδήγηση ομάδας- ιδανικά στη λιανική.</li><li>Σου αρέσει να παίρνεις αποφάσεις δεν φοβάσαι να δεσμευτείς για την πορεία και τα αποτελέσματα του καταστήματός σου.</li><li>Εμπνέεις τους συναδέλφους σου, είσαι επικοινωνιακός/η και διασφαλίζεις την ύπαρξη ενός ευχάριστου κλίματος εργασίας στο κατάστημα.</li><li>Ξέρεις πως να αντιμετωπίζεις προκλήσεις και να ολοκληρώνεις τις εργασίες σου, σκέφτεσαι καθαρά, διαθέτεις ψυχραιμία και μπορείς να καθοδηγείς ακόμη και υπό συνθήκες πίεσης.</li><li>Θέλεις να πετυχαίνεις πάντα τα καλύτερα αποτελέσματα και οι δυσκολίες δεν σου φαίνονται εμπόδια, αλλά ευκαιρίες. &nbsp;</li></ul>ΠΙΣΤΕΥΕΙΣ ΟΤΙ ΕΙΝΑΙ ΑΥΤΗ Η ΕΥΚΑΙΡΙΑ ΣΟΥ; Κάνε σήμερα την αίτησή σου!&nbsp;

Διευθυντής/ντρια Καταστήματος, Αθήνα

Κύριες Αρμοδιότητες&nbsp;<ul><li>Εκπαίδευση ανθρωπίνου δυναμικού</li><li>Διαχείριση και παρακίνηση του προσωπικού</li><li>Εξασφάλιση της εύρυθμης λειτουργίας του καταστήματος</li><li>Διασφάλιση της υψηλής ποιότητας εξυπηρέτησης των πελατών του καταστήματος</li><li>Επίτευξη μηνιαίων στόχων</li><li>Συντονισμός της ομάδας με βάση τις λειτουργικές διαδικασίες της εταιρείας</li><li>Συνεχής έλεγχος και αξιολόγηση για την έγκαιρη αναγνώριση και επίλυση προβλημάτων</li></ul>ΠΕΛΑΤΗΣ<ul><li>Διατήρηση μιας εξαιρετικής εμπειρίας εξυπηρέτησης στο κατάστημα, εξασφαλίζοντας υψηλού επιπέδου ικανοποίηση των πελατών</li><li>Αντιμετώπιση ερωτημάτων και παραπόνων και επίλυση ζητημάτων / αιτημάτων πελατών</li><li>Καλλιεργήστε μια πελατοκεντρική νοοτροπία αναπτύσσοντας και διατηρώντας σταθερές σχέσεις με τους πελάτες</li></ul>ΟΜΑΔΑ<ul><li>Εκπαιδεύστε, καθοδηγήστε, παρακινήστε, προσφέρετε εποικοδομητικά σχόλια στην ομάδα και ενθαρρύνετε την πρόοδο εντός της εταιρείας</li><li>Βοηθάτε με τακτικές εκπαιδευτικές συναντήσεις εντός του καταστήματος, διασφαλίζοντας ότι η ομάδα είναι σε θέση να διατηρήσει τα υψηλά πρότυπα που απαιτούνται</li><li>Μέλη της ομάδας υποστήριξης (π.χ. δίνοντας το παράδειγμα ή την καθοδήγηση) για να εξασφαλίσουν μια εξαιρετική εμπειρία επισκεπτών</li><li>Προώθηση μιας επιχειρηματικής προσέγγισης και ομαδικού πνεύματος, χρησιμοποιώντας αποτελεσματική επικοινωνία, διασφαλίζοντας αποτελεσματική οργάνωση και επαγγελματική ανάπτυξη</li></ul><ul><li>Εξασφάλιση ενός ασφαλούς και υγιούς εργασιακού περιβάλλοντος χωρίς κινδύνους σύμφωνα με τους κανονισμούς</li><li>Βεβαιωθείτε ότι η ομάδα είναι πάντα ενημερωμένη σχετικά με το προϊόν, τις πολιτικές και τις διαδικασίες</li><li>Προσέλκυση και πρόσληψη των καλύτερων ταλέντων που διατίθενται στην αγορά μέσω δικτύωσης και ανίχνευσης</li></ul>ΛΕΙΤΟΥΡΓΙΑ<ul><li>Διαχείριση των καθημερινών λειτουργικών δραστηριοτήτων του καταστήματος και διασφάλιση της συμμόρφωσης με τις πολιτικές και τις διαδικασίες</li><li>Παρακολούθηση και έλεγχος των επιπέδων παραγωγικότητας των καταστημάτων</li><li>Ανάλυση αναφορών για τη λήψη βασικών αποφάσεων σχετικά με τις πωλήσεις</li><li>Εφαρμογή στρατηγικών σχεδιασμού προσωπικού και πόρων για τη βελτιστοποίηση των χρονοδιαγραμμάτων προσωπικού</li></ul>Πάνω από όλα όμως, ξέρεις να&nbsp;δουλεύεις με ομάδες και σκίζεις στην επικοινωνία.&nbsp;Έχεις ξεκάθαρη&nbsp;επιχειρηματική σκέψη&nbsp;και καταλαβαίνεις ποιοι μπορεί να είναι οι επόμενοι στόχοι μας και πως θα τους κατακτήσουμε. Μπορείς να παίρνεις γρήγορες&nbsp;αποφάσεις&nbsp;και να λύνεις&nbsp;προκλήσεις.&nbsp;Η εταιρεία προσφέρει:<ul><li>Αρχικός μηνιαίος μικτός&nbsp;μισθός στα 1.350€.&nbsp;Το πλάνο μας όμως είναι σχεδιασμένο έως και 4 χρόνια μετά, που θα φτάσεις&nbsp;στα 1.700€ μικτά.</li><li>Σταθερό εργασιακό περιβάλλον – Συμβάσεις αορίστου χρόνου</li><li>Γενναιόδωρη έκπτωση εργαζομένων σε όλες τις μάρκες μας</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li></ul>

Διευθυντής καταστήματος

At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

We have one common vision at&nbsp;IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.<ul><li>We all choose to work at&nbsp;IKEA&nbsp;because we share the unique company culture and values.</li><li>We are passionate about our business and strive for high performance.</li><li>We have fun at work and a human approach while performing.&nbsp;</li></ul>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;For our&nbsp;Athens Centre&nbsp;Store, we are looking for:&nbsp; &nbsp; &nbsp;&nbsp; Customer Service &amp; Exchanges and Returns Team Leader&nbsp;Reporting to the Customer Relations Manager, the suitable candidate will be responsible and accountable for:<ul><li>Ensuring the implementation of all company policies and routines that apply in your areas of responsibility</li><li>Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility</li><li>Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures</li><li>Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices</li><li>Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives</li><li>Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility</li><li>Selecting, developing and maintaining a motivated team capable of producing the agreed objectives</li><li>Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments</li></ul>&nbsp;Qualifications and Competences Required:<ul><li>University Degree</li><li>Very strong Customer Focus</li><li>Good people management skills</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li><li>Ability to work under pressure and strict deadlines</li><li>Good knowledge of English</li><li>Good knowledge of MS Office and Navision</li></ul>&nbsp;Qualifications and Competences Preferred:<ul><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li></ul>&nbsp;What we offerAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.<ul><li>💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package.</li><li>🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance.</li><li>💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development.</li><li>🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent.</li><li>🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands.</li><li>🚗&nbsp;Transportation Support: Transportation cards or toll coverage.&nbsp;</li><li>🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse team.</li></ul>&nbsp;Are you the one? Get in touch with us, by submitting your complete resumeAll applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

Customer Service Team Leader

The Family Segment Manager is a senior leadership role responsible for owning and developing Vodafone’s Family (Household) segment as a core pillar of the company’s commercial strategy. The role leads the end-to-end management of converged propositions across postpay, fixed, TV, and value-added services, with full P&amp;L ownership and go-to-market responsibility. It plays a critical role in maximizing household value through bundling, increasing customer lifetime value, and strengthening long-term retention. This is a high-impact role combining commercial ownership, segment strategy, and cross-functional leadership, directly influencing revenue growth and customer loyalty.Key Accountabilities: • &nbsp; &nbsp;Define and lead the Family segment strategy as a core growth pillar, setting a clear vision for Vodafone’s household proposition and identifying growth opportunities through customer insights, market trends, and competitive analysis. • &nbsp; &nbsp;Own the full P&amp;L of the Family segment across postpay, fixed, and TV, driving revenue growth, ARPU uplift, margin optimization, and closely monitoring performance to take corrective actions when needed. • &nbsp; &nbsp;Lead the end to end go to market strategy for all Family propositions, defining commercial offers, pricing and bundling, and ensuring strong execution across all channels (retail, digital, inbound, outbound). • &nbsp; &nbsp;Design and evolve converged and bundled offers combining postpay, fixed, TV, and value added services, ensuring simplicity, competitiveness, and strong customer value perception. • &nbsp; &nbsp;Drive customer lifetime value and retention through loyalty, upsell and cross sell initiatives, while collaborating closely with Product, Commercial, Digital, Retail, Finance, and CX teams to ensure aligned end to end execution.Who you are• &nbsp; &nbsp;8–12+ years of experience in commercial, marketing, or product roles and proven experience with P&amp;L ownership and delivering business growth. • &nbsp; &nbsp;Strong understanding of telco products (postpay, fixed, TV) and convergence strategies. • &nbsp; &nbsp;Experience in managing complex, multi-product propositions. • &nbsp; &nbsp;Strong leadership and stakeholder management skills. • &nbsp; &nbsp;Ability to translate strategy into execution across multiple channels combined with with high level of ownership, accountability, and results orientation. • &nbsp; &nbsp;Data-driven mindset with strong analytical capabilities.Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Family Segment Manager

Responsible for 1st and 2nd level Technical Support on services delivered to SME &amp; Corporate customers• &nbsp; &nbsp;Call reception for technical issues • &nbsp; &nbsp;Management of technical customer requests related on Fixed, Cloud, IoT, SDWAN and Firewall services. • &nbsp; &nbsp;1st and 2nd level technical troubleshooting on Fixed, Cloud &amp; IoT services. • &nbsp; &nbsp;Phone support to field technicians that visit customers premises • &nbsp; &nbsp;Monitoring and proactive management of VIP customers’ circuits • &nbsp; &nbsp;Technical escalation to 3rd Level support upon SLA violationWho you are• &nbsp; &nbsp;At least 2 years of experience in technical support on fixed services • &nbsp; &nbsp;University or College degree&nbsp; • &nbsp; &nbsp;Excellent knowledge in xDSL/ FTTx technology and mobile networks • &nbsp; &nbsp;Excellent level of Greek and English language (oral and written) and excellent knowledge in MS Office&nbsp; • &nbsp; &nbsp;Customer obsessed with emphasis on quality&nbsp; • &nbsp; &nbsp;Team player with analytical skills and high levels of self-motivation &amp; “can do” attitudeNot a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Fixed Serv.2nd Level Support Technician

As an&nbsp;Affluent Segment Business Development Senior Specialist responsible for shaping and driving the Affluent Retail Banking proposition by translating customer insights, market trends, and commercial opportunities into differentiated value propositions, service models, and customer experiences for affluent segments. &nbsp;What you will be doing&nbsp;&nbsp;<ul><li>Lead the development and enhancement of differentiated value propositions for affluent customer segments based on customer needs, behaviors, market trends, profitability analysis, and competitive insights</li><li>Participate in the preparation and execution of the Business Plan for the Affluent Retail Banking Business Area, ensuring that segment-specific value propositions are clearly defined, commercially relevant, and effectively embedded into business priorities</li><li>Collaborate with cross-functional teams to design data-driven service models, customer journeys, and customer engagement initiatives tailored to affluent customers</li><li>Identify business development opportunities and actively contribute to the cross-functional design of products, services, and commercial initiatives targeting affluent segments</li><li>Participate in the design and execution of omni-channel promotional and communication campaigns, ensuring consistent and effective articulation of the affluent value proposition across all customer touchpoints</li><li>Monitor campaign effectiveness, customer engagement, and commercial performance, proposing optimization actions and continuous improvements</li><li>Act as a key liaison with the Branch Network to align business priorities, support affluent customer acquisition initiatives, and strengthen proposition execution across channels</li><li>Collaborate closely with the Customer Experience Business Area to analyze customer feedback, satisfaction surveys, and behavioral insights, translating findings into actionable improvements to the customer value proposition</li><li>Contribute to the Bank’s strategic planning and digital transformation initiatives with a focus on evolving the affluent customer experience, enhancing proposition relevance, and driving sustainable revenue growth</li><li>Identify and monitor areas of potential business or regulatory risk and contribute to the design of actions ensuring compliance with internal policies and regulatory requirements</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in Finance, Economics, Business Administration, or relevant field of study</li><li>Master’s degree in Finance, Economics, Business Administration or relevant</li><li>At least seven (7) years of experience in Banking, Wealth Management or Consulting</li><li>Strong understanding of affluent customer behaviors, expectations, and wealth-related service models</li><li>Strategic Thinking and Critical Thinking mindset&nbsp;</li></ul>&nbsp;

Affluent Segment Business Development Senior Specialist

We are currently looking for a Customer Service Representative with a customer-centric mindset and enthusiasm for sales!The role - Taking the wheel at HertzCUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution.SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together!VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company’s procedures, to ensure rentable standard is met and any additional damage is documented upon return.Essential Requirements Your skills - What you’ll need for a great journey&nbsp;<ul><li>Passion for customer service, with willingness to go the extra mile for customer satisfaction</li></ul><ul><li>Enthusiastic, flexible and positive attitude towards selling</li></ul><ul><li>Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus</li><li>Valid Driving license</li></ul><ul><li>Willing to work on a shift rotation basis.</li></ul>

Customer Service Representative - Athens

Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.&nbsp;CANDIDATE PROFILE&nbsp;&nbsp;Education and Experience• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.OR• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.&nbsp;CORE WORK ACTIVITIES&nbsp;Leading Pastry Culinary Team• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.• Encourages and builds mutual trust, respect, and cooperation among team members.• Serves as a role model to demonstrate appropriate behaviors.• Ensures and maintains the productivity level of employees.• Ensures employees understand expectations and parameters.• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.• Leads shifts while personally preparing food items and executing requests based on required specifications.• Supervises and coordinates activities of cooks and workers engaged in food preparation.&nbsp;Ensuring Culinary Standards and Responsibilities are Met• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.• Recognizes superior quality products, presentations and flavor.• Maintains food preparation handling and correct storage standards.• Maintains purchasing, receiving and food storage standards.• Supports procedures for food &amp; beverage portion and waste controls.• Follows proper handling and right temperature of all food products.• Supervises pastry preparation shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.• Ensures compliance with all applicable laws and regulations.• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.• Checks the quality of raw and cooked food products to ensure that standards are met.• Assists in determining how food should be presented and creates decorative food displays.&nbsp;Ensuring Exceptional Customer Service• Provides services that are above and beyond for customer satisfaction and retention.• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Sets a positive example for guest relations.• Empowers employees to provide excellent customer service.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Strives to improve service performance.&nbsp;Maintaining Culinary Goals• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.• Develops specific goals and plans to prioritize, organize, and accomplish your work.• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.• Purchases appropriate supplies and manage inventories according to budget.&nbsp;Supports Training and Development Activities&nbsp;• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.• Ensures property policies are administered fairly and consistently.• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.&nbsp;Additional Responsibilities&nbsp;• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Analyzes information and evaluates results to choose the best solution and solve problems.• Brings issues to the attention of the department manager and Human Resources as necessary.• Attends and participates in all pertinent meetings.

Head Baker 26051189

As a Retail Banking Associate, you will join our Branch Network through our Retail Acceleration Program — a structured entry pathway designed to support your professional growth and long-term career development in retail banking.&nbsp;Your Development Journey&nbsp;<ul><li>Through your daily presence in the branch, hands-on learning, and continuous exposure to real Customer interactions, you will gradually build the skills, knowledge, and earn professional certifications required to thrive in the fascinating world of retail banking. The program includes structured onboarding and on-the-job learning.&nbsp;&nbsp;</li><li>Continuous development through targeted training and coaching.</li><li>The opportunity to obtain required banking certifications.</li><li>In-depth expertise through holistic exposure to core retail banking products, services, and customer segments.</li></ul>&nbsp;&nbsp;Your Key Responsibilities&nbsp;<ul><li>Serve new and existing Customers, ensuring a consistently high-quality customer experience.</li><li>Identify Customer needs and provide tailored banking products and services aligned with their profile.</li><li>Build long-term Customer relationships based on trust, professionalism, and service excellence.</li></ul><ul><li>Structured career pathways and the potential to evolve into more specialized or advanced retail banking roles within three (3) years.</li></ul>What you bring <ul><li>University degree in Economics, Business Administration, Finance, STEM fields, or related discipline.</li><li>Strong communication and interpersonal skills.</li><li>Customer-centric mindset with a genuine interest in people and service excellence.</li><li>Willingness to learn, develop, and obtain professional banking certifications.</li><li>Previous experience in Customer service or sales will be considered an asset.</li><li>Very good command of MS Office and digital tools.</li><li>Excellent command of the English language, both written and spoken.</li></ul>&nbsp;&nbsp;What We Offer&nbsp;At Alpha Bank, we are proud to offer:&nbsp;<ul><li>The opportunity to build a long-term career in one of Greece’s most significant financial institutions</li><li>A supportive, collaborative, and professional working environment</li><li>A strong culture of continuous learning, certifications, and career progression</li><li>Competitive compensation and benefits aligned with the market</li></ul>

Customer Service Officer - Branch Network

Will be reporting to the Accounts Receivables Supervisor.Duties and Responsibilities to include:This position’s main focus is supporting all Accounts Receivables tasks and other daily administration tasks as required, such as:<ul><li>Collecting, creating and sending invoices to customers, based on hotel procedures</li><li>Reconciliations: Identify and resolve discrepancies in charges or payments through research and communication with other departments</li><li>Customer service: Resolving customer queries regarding their billing and account statements and invoices</li></ul>The role is designed to support the various functions of the Accounts Receivables department and is an entry level role.The successful candidate should possess the following knowledge, skills and attributes<ul><li>University Degree in a Accounting (a Master’s degree will be considered an asset)</li><li>A good working knowledge of Opera</li><li>Excellent command of Microsoft Tools – Word, and Excel (for reconciliation tasks)</li><li>At least 1-2 years of working experience in billing, collection, and/ or monitoring customer balance processes</li><li>Excellent command of the Greek, and English language (certified at Proficiency level), additional languages are an asset</li><li>Strong analytical, problem solving, time-management and project management skills</li><li>Organizing skills and coordination ability with good attention to detail</li><li>Interpersonal communication skills, and commitment to fostering a positive working environment, and relationship with other hotel teams</li><li>Integrity, as this is a role that handles both Guest and Associate personal data</li></ul>

Accounts Receivables Clerk 26053184

Responsibilities:<ul><li>Translate business requirements into ERP functional and configuration requirements</li><li>Participate in analyzing customer needs and identifying opportunities for improvement</li><li>Liaise with the R&amp;D department for developing custom solution components when required</li><li>Provide ongoing support to our growing customer base of Pylon ERP software implementations</li><li>Manage testing and documenting of the ERP software configuration</li><li>Perform customer needs analysis and participate in business process solutions design and architecture</li><li>Compose development specifications and interact with customers to test modifications and resolve any issues that may arise</li><li>Be in charge of the completeness and quality of functional design</li><li>Provide user training to customers</li></ul> Requirements:<ul><li>At least 3 - 4 years experience in providing ERP software solution Services</li><li>Experience in Pylon ERP is a considerable plus</li><li>Computer Science or Economics or Finance&nbsp;Degree or equivalent</li><li>Strong presentation, communication (both written &amp; oral) skills</li><li>Strong ability to convey technical information to non-technical customers</li><li>Self - direction, attention to detail &amp; great customer focus</li><li>Excellent command of English, both written and oral</li><li>Preferred knowledge in SQL &amp; Javascript</li></ul> We Offer:<ul><li>Multi-awarded working environment (Fortune’s 100 Best Companies to Work For in Europe 2024,&nbsp;10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology&nbsp;Awards)</li><li>Competitive remuneration package</li><li>Ongoing training, opportunities &amp; career development</li><li>Private medical insurance</li><li>Psychological support line</li><li>Online personal- training programs</li><li>Free participation in Epsilon Training &amp; Epsilon College educational programs</li><li>Hybrid working model</li></ul>

ERP Consultant Athens 

We are currently seeking Senior professionals with good analytical skills and a well-rounded personality to become part of our dynamic Cyber team. You will build your knowledge and experience working in a team of diverse and talented professionals who enjoy&nbsp;designing and implementing innovative cybersecurity and data protection strategies,&nbsp;for market leading clients in diverse industries (e.g., Financial Services, Energy, Telecommunications Media &amp; Technology, Life Sciences &amp; Healthcare etc.).<ul><li>You want to be involved in the&nbsp;definition of&nbsp;new and cutting-edge solutions&nbsp;to address cybersecurity challenges for the most relevant and prestigious clients across industry verticals.</li><li>You want to work with&nbsp;inspiring, ambitious, and supportive people&nbsp;with diverse geographical and academic backgrounds and extensive skills.</li><li>You are a&nbsp;cyber enthusiast and visionary&nbsp;and you think that it will shape our future.</li><li>You get excitement in&nbsp;managing clients shifting priorities&nbsp;and accomplish tasks in a&nbsp;challenging, fast-paced&nbsp;environment.</li><li>You like to&nbsp;nurture people&nbsp;and&nbsp;share your knowledge&nbsp;with others.</li></ul>&nbsp;Deloitte’s Cyber professionals help organizations focus on enterprise-level cyber risks through a strategic approach. Our services help clients reimagine cyber risk to uncover strategic opportunities aligned with their business priorities — to gain competitive advantage and become more trustworthy, resilient, and secure. We help clients conduct cyber assessments and benchmarking that set a foundation for training and reporting across the organization. And we help them identify potential insider threats and design programs to&nbsp;thwart it. Then we turn the lens toward helping clients modernize their core and traditional/ cloud infrastructures with next-generation security controls that help manage cyber risks and exposure.You will thrive in a global environment, developing and managing innovative strategic initiatives for customers and collaborating with colleagues belonging to different geographies and backgrounds.&nbsp;#YourRole<ul><li>Manage cybersecurity activities within wider projects, identifying, evaluating, and designing best-in-class security services from security operational, architectural, and engineering perspectives, demonstrating operational excellence, vision, and strategic thinking.</li><li>Responsible for service management of the team including overall use of resources and initiation of corrective action where required for the SOC team.</li><li>Responsible for the SOC team’s success in security incident monitoring, identification, assessment, quantification, reporting, communication, and mitigation efforts.</li><li>Participate in incident response (IR) efforts; detect, identify, respond, contain, and remediate information security incidents.</li><li>Provide tactical support as needed for major incidents impacting clients.</li><li>Ensure compliance to Service Level Agreements (SLAs), process adherence and process improvement to achieve operational objectives.</li><li>Coordination and collaboration with Deloitte’s EMEA Cyber Security Centre to support service delivery.</li><li>Execute complex project activities, coach and support less experienced team members, and coordinate part of the team while supporting your more senior colleagues in managing client relations and expectations to achieve common goals aligned with business objectives.</li><li>Manage own work against the project plan to ensure a superior client experience.</li><li>Engage with internal and external stakeholders to strengthen business relations and create business opportunities.</li><li>Receive training and attain certifications in the use of cutting-edge cybersecurity products and various cybersecurity topics.</li></ul>&nbsp;&nbsp;#WinningRequirements<ul><li>Bachelor and/or Master’s degree in Information Technology, Computer Science, Cyber Security or equivalent.</li><li>5 - 7 years of experience in a SOC (leading) position (e.g., SOC Manager, SOC team leader, Incident Respond leader, Security Architect, etc.), preferably in an MSSP or consulting company.</li><li>Working experience in security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Anti-Virus, Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.</li><li>Extensive knowledge of Advanced Persistent Threats (APT) tactics, techniques, and procedures.</li><li>Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.</li><li>Technical expertise in incident response planning, handling and management.</li><li>Relevant professional certifications, such as CISSP, CISM, GIAC certification, and MS Certification, will be considered a plus.</li><li>Demonstrate leadership and communication skills.</li><li>Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture.</li><li>Be an&nbsp;independent and collaborative&nbsp;person who cooperates in one or more project teams to deliver high-quality results.</li><li>Possess&nbsp;interpersonal skills&nbsp;and the ability to develop&nbsp;effective and lasting relationships&nbsp;with clients and colleagues.</li><li>Fluent knowledge of the English language.</li><li>Military obligations fulfilled where applicable.</li></ul>&nbsp;#ChooseDeloitteif:&nbsp;<ul><li>You want to work with inspiring, ambitious, and supportive people with diverse geographical and academic backgrounds and extensive skills.</li><li>You get excitement in managing clients shifting priorities and accomplish tasks in a challenging, fast-paced environment.</li><li>You like to nurture people and share your knowledge with others.</li></ul>&nbsp;#AboutDeloitte&nbsp;Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.&nbsp;Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.&nbsp;Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.&nbsp;Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged, and feel a sense of purpose and meaning in what they do each day.&nbsp;Sounds like the sort of role for you? Apply now.&nbsp;This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. 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Please see www.deloitte.com/ about to learn more.DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500ℜg; companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. 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Cyber Security SOC Manager

We are looking for a highly experienced&nbsp;SAP Principal Architect&nbsp;to lead the design and evolution of SAP solutions within&nbsp;Vodafone Greece. This role will focus on aligning SAP architecture with telecom business processes such as order-to-cash, billing, customer management, and service delivery, while supporting large-scale digital transformation initiatives.&nbsp;You will&nbsp;operate&nbsp;across multiple teams, influencing system design, improving engineering practices, and ensuring our platforms can evolve with growing business needs. This is a hands-on leadership role that balances high-level architectural thinking with pragmatic execution.&nbsp;More specifically you will:&nbsp;<ul><li>Define and drive the SAP architecture strategy aligned with&nbsp;Vodafone’s&nbsp;business goals&nbsp;&nbsp;</li><li>Lead system design discussions and drive best practices&nbsp;across SAP platforms&nbsp;</li><li>Ensure seamless integration between SAP and telecom systems (e.g., CRM, billing, mediation, network systems)&nbsp;&nbsp;</li><li>Provide architectural governance, standards, and best practices across all SAP initiatives&nbsp;&nbsp;</li><li>Support transformation programs including S/4HANA migration and system modernization&nbsp;&nbsp;</li><li>Collaborate with business stakeholders to translate telecom requirements into scalable SAP solutions&nbsp;&nbsp;</li><li>Lead integration strategies using APIs, middleware, and cloud platforms&nbsp;&nbsp;</li><li>Mentor technical and functional teams, ensuring high-quality delivery&nbsp;&nbsp;</li><li>Ensure compliance with data governance, security, and regulatory requirements relevant to telecom</li><li>Communicate with project teams throughout all project stages&nbsp;</li></ul>Who you are<ul><li>Computer Science or Engineering background&nbsp;</li><li>8+ years of SAP experience, including 3–5 years in a senior architecture role&nbsp;</li><li>Strong experience with SAP ECC, SAP S/4HANA and enterprise architecture&nbsp;&nbsp;</li><li>Proven experience in telecom environments (operators, service providers, or vendors)&nbsp;&nbsp;</li><li>Deep understanding of telecom business processes (billing, charging, subscriptions, customer lifecycle)&nbsp;&nbsp;</li><li>Experience integrating SAP with telecom platforms (e.g., BSS/OSS systems)&nbsp;&nbsp;</li><li>Strong knowledge of SAP modules such as FICO, SD, MM, and their telecom applications&nbsp;&nbsp;</li><li>Experience with integration technologies (middleware, APIs, cloud services)&nbsp;&nbsp;</li><li>Excellent communication and stakeholder management skills&nbsp;</li><li>Working experience in agile environments/teams will be highly appreciated&nbsp;</li><li>Clear and effective communication skills in English (written and verbal)&nbsp;</li><li>Self-motivated and self-managing with strong interpersonal skills&nbsp;&nbsp;</li><li>Fulfilled military services (for male candidates)</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp;&nbsp;remuneration&nbsp;package&nbsp;&nbsp;</li><li>Private Health &amp; Medical Insurance&nbsp;&nbsp;&nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the&nbsp;option&nbsp;to work up to 20 days from abroad&nbsp;&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual&nbsp;orientation&nbsp;or length of service&nbsp;&nbsp;&nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;&nbsp;</li><li>Needless to say, we&nbsp;cater for your communication wherever you are&nbsp;&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant,&nbsp;gym&nbsp;and parking&nbsp;&nbsp;</li><li>Special employee offers and discounts</li></ul>

SAP Principal Architect

As a Digital Experience Lead, you will contribute to commercial performance by using sales, customer and market insights to optimise the customer and employee experience in store and across digital touchpoints. You will ensure relevance and impact throughout the customer journey, enabling continuous improvements that strengthen experience outcomes and business performance within your Sales Market through close cross‑functional collaboration. In this role, you will&nbsp;be responsible for&nbsp;the Sales Market Greece consisting&nbsp;of Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia &amp; Herzegovina, Albania, Kosovo and North Macedonia.You will:<ul><li>Translate QCP into a daily digital execution and site activity plan across customer groups, including content publishing (e.g. start page, navigation).</li><li>Optimize overall digital performance in line with QCP and Global guidelines.</li><li>Secure full‑funnel optimization of the holistic digital customer experience on .com and app.</li><li>Plan and drive analysis of sales performance, web analytics, user behavior and A/B testing to generate hypotheses and identify actions that improve digital sales, profitability, brand perception and customer lifetime value.</li><li>Review test results and conclusions, and share learnings with Sales Market teams and Global functions to continuously optimize the digital experience and customer journey, and to inform the Global development roadmap.</li><li>Continually monitor and optimize delivery, payment and return options, including fees, to drive overall digital profit growth.</li><li>Drive implementation of post‑purchase strategies, new capabilities and roll‑outs in the Sales Market.</li><li>Manage interaction with Customer Support, ensuring alignment and smooth execution.</li><li>Raise and follow up incidents with Global teams and Business Tech.</li><li>Plan digital execution together with the Commercial Manager and Commercial Lead.</li><li>Guide and support E‑commerce Leads based on the executional plan.</li><li>Leverage the Commercial Business Analyst for insights, analysis and testing to support decision‑making.</li></ul>WHO YOU’LL WORK WITHAs a Digital Experience Lead, you will work closely with Commercial, E‑commerce, Marketing, Customer Support and&nbsp; Tech teams within the Sales Market. You will collaborate daily with the Commercial Manager, Commercial Lead, E‑commerce Leads and Commercial Business Analyst, ensuring that insights, priorities and execution are aligned. You will also work in close partnership with Global functions, contributing local insights and supporting continuous improvement and development initiatives.WHO YOU AREWe are looking for people with…<ul><li>3–4+ years’ experience in eCommerce, preferably in fashion</li><li>Experience within ecommerce with understanding of the total digital ecosystem and its synergies</li><li>Experience leading cross-functional collaboration and influencing without formal authority</li><li>Deep understanding of digital channel and commercial implications</li><li>Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities</li><li>Excellent communication skills, fluent in English</li></ul>And people who are…<ul><li>Customer‑centric and commercially driven.</li><li>Strong in analysis, planning and communication.</li><li>Proactive, responsible and comfortable taking ownership.</li><li>Motivated by continuous improvement, learning and development.</li></ul>WHO WE ARE​H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​WHY YOU’LL LOVE WORKING HERE&nbsp;​ At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​More specifically, we offer:<ul><li>25% Staff discount on all our H&amp;M Group brands, both in stores and online (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories and ARKET)</li><li>H&amp;M Incentive&nbsp;Program&nbsp;– HIP.&nbsp;Learn more about the program&nbsp;here</li><li>Private Health and Life Insurance</li><li>Food Vouchers</li><li>Long Service&nbsp;Reward at&nbsp;10, 15 &amp; 20 year&nbsp;anniversary</li><li>Baby Birth Gift Card</li><li>Retirement Reward</li><li>Bonus for Referring a Friend</li><li>Hybrid Work Model</li><li>Unlimited Career Opportunities (over 70% of our recruitment processes are internal)</li></ul>JOIN US​Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.This is a full-time role based on a local contract in Athens, Greece. The Digital Experience Lead reports to Commercial Manager.

Digital Experience Lead

As an E‑commerce Lead, you will contribute to digital commercial performance by planning and executing daily product exposure across .com and the app. You will ensure the online offer is visible, relevant, and aligned with commercial priorities.&nbsp;In this role, you will&nbsp;be responsible for&nbsp;the Sales Market Greece consisting&nbsp;of Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia &amp; Herzegovina, Albania, Kosovo and North Macedonia.You will:<ul><li>Publish and update content on .com and the app according to the QCP and in alignment with the Marketing calendar.</li><li>Manage day‑to‑day product exposure and optimize ranking, deals, and discount activities based on commercial priorities and performance.</li><li>Use data‑driven insights to improve navigation, exposure tactics, internal search, and ranking to strengthen commercial outcomes.</li><li>Optimize internal search functionalities (e.g., synonyms, filtering logic) to improve discoverability.</li><li>Partner with Commercial Managers on campaigns, activations, and product strategies, ensuring alignment with customer group plans.</li><li>Collaborate with Experience Leads to secure a seamless end‑to‑end digital shopping journey across customer groups.</li><li>Support continuous improvement of digital performance by identifying opportunities, sharing learnings, and influencing smarter product exposure decisions.</li></ul>WHO YOU’LL WORK WITH​As an E‑commerce Lead, you will collaborate daily with Commercial Managers, Experience Leads, E‑commerce Operations, Customer Activation, and Marketing teams. You will act as a connector between commercial plans, digital execution, and customer experience&nbsp; making sure that exposure decisions, content, and performance routines are aligned across the Sales Market.WHO YOU ARE​We are looking for people with…<ul><li>2+ years of experience in eCommerce, preferably within fashion retail.</li><li>Strong knowledge of online visual merchandising, UX, and site optimization.</li><li>Strong analytical, commercial, and communication skills.</li><li>Experience working with eCommerce platforms and digital tools.</li><li>Proficiency in English (written and spoken).</li><li>A bachelor’s degree in Business, Marketing, Economics, or a related field.</li></ul>And people who are…<ul><li>Insight‑driven, curious about digital trends, and motivated by improving the shopping journey.</li><li>Skilled at translating customer behaviour and performance data into clear actions.</li><li>Comfortable working cross‑functionally and building alignment across teams.</li><li>Collaborative, open‑minded, and eager to drive commercial impact through continuous improvement.</li></ul>WHO WE ARE​H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.&nbsp;WHY YOU’LL LOVE WORKING HERE&nbsp;​ At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​More specifically, we offer:<ul><li>25% Staff discount on all our H&amp;M Group brands, both in stores and online (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories and ARKET).</li><li>H&amp;M Incentive&nbsp;Program&nbsp;– HIP.&nbsp;Learn more about the program&nbsp;here.</li><li>Private Health and Life Insurance.</li><li>Food Vouchers.</li><li>Long Service&nbsp;Reward at&nbsp;10, 15 &amp; 20 year&nbsp;anniversary.</li><li>Baby Birth Gift Card.</li><li>Retirement Reward.</li><li>Bonus for Referring a Friend.</li><li>Hybrid Work Model.</li><li>Unlimited Career Opportunities (over 70% of our recruitment processes are internal).</li></ul>

E‑commerce Lead

As an Individual Segment Business Development Senior Specialist responsible for monitoring business development activities for Individual Banking products and services, and creating value propositions for one or more customer sub-segments ensuring that customer needs are met.&nbsp;What you will be doing&nbsp;&nbsp;<ul><li>Participate in the preparation of the Business Plan for the Individual Banking Business Area, monitors the implementation, and assists in the revision, where needed</li><li>Collaborate with the relevant Business Areas to create value propositions for sub-segments of customers, develops service models based on data analysis, customer behaviors, and needs, and monitors their implementation</li><li>Identify business opportunities and participates in the cross-functional process of products and service design</li><li>Participate in the design and implementation of promotional and communication campaigns across all channels, in collaboration with the competent Business Areas, monitors their effectiveness, and proposes improvements</li><li>Share the business priorities for Individual Banking customers with the Branch Network and supports sales and customers’ acquisition campaigns</li><li>Collaborate with the Branch Network to evaluate the size of clientele per Branch in order to assign portfolios to Branch Officers</li><li>Participate in the design of surveys to measure customer satisfaction or to draw information about their needs, analyzes the findings, and recommends improvements</li><li>Participate in the formulation of pricing policy and recommends pricing according to the category of customers</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Individual Segment Business Development Senior Specialist

We are looking for a Corporate Technical Support Engineer to be hired with the responsibility to perform Converged Telephony and Legacy Services support in direct contact with Business Customers, field technicians and 2nd level support teamsKey accountabilities&nbsp;• &nbsp; &nbsp;Troubleshoot and resolve customer technical issues which arise after service activation.&nbsp; • &nbsp; &nbsp;Perform all required actions to support Converged Telephony and Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process. • &nbsp; &nbsp;Organize field technician visits to customer premises to perform all appropriate actions. • &nbsp; &nbsp;Perform Services proactive Monitoring and run health checks.&nbsp; • &nbsp; &nbsp;Send technical incident reports to Business customers.Who you areWho you are: • &nbsp; &nbsp;Good general and technical education with qualifications in telecommunications and computing. TEI or University degree. • &nbsp; &nbsp;At least 3 years’ experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions)&nbsp; • &nbsp; &nbsp;Technical knowledge of Transmission/Transport, IP Networks and Cisco configuration • &nbsp; &nbsp;Logical approach to problem solving and self-motivation. • &nbsp; &nbsp;Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors, and integrators. • &nbsp; &nbsp;Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation • &nbsp; &nbsp;Knowledge of Microsoft Office programs (Word, Excel, PowerPoint) • &nbsp; &nbsp;Knowledge of Microsoft Teams, including collaboration and calling/telephony features, along with basic administration in Microsoft 365. • &nbsp; &nbsp;Very good level of Greek and English language (oral and written) &nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece</li><li>Competitive pay, bonus &amp; remuneration package</li><li>Private Health &amp; Medical Insurance</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad</li><li>Unlimited access to learning resources and trainings</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual&nbsp; orientation or length of service</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking</li><li>Special employee offers and discounts</li></ul>

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