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We seek a&nbsp;Junior Applications Support Engineer to join our Applications Support team and provide vital technical assistance to both internal teams and external customers. The role involves troubleshooting application issues, with a focus on delivering swift and effective solutions, as well as contributing to the enhancement of the company’s knowledge base and driving continuous improvement.Key Accountabilities<ul><li>Assist with&nbsp;help desk calls, scheduling updates and applications setup, and Jira tickets</li><li>Provide first-level technical support for applications to customers who have Service Level Agreements (SLAs) with the company, acting as a central point of contact and coordination</li><li>Contribute to the creation and maintenance of technical manuals and support operation guidelines for supported applications and software systems</li><li>Develop and implement specialized management and support applications for supported technical solutions, in collaboration with relevant departments</li><li>Document the operational environment, establish reliable monitoring and recovery mechanisms, regularly update documentation and support procedures in response to new issues</li><li>Manage&nbsp;external applications that fulfill the operational needs of the organization (such as SAP, Jira, CRM), optimizing process automation and cost efficiency (Total Cost of Ownership).</li></ul>Knowledge and experience<ul><li>BSc degree in Computer Science or Information Technology or other science degree</li><li>MSc degree in Computer Science or Information Technology or other science degree will be considered a plus</li><li>Up to 2 years of experience as a Junior Applications Support Engineer or in similar roles will be preferred.</li></ul>Skills &amp; Competences<ul><li>Ability to keep up with technical innovation and trends in IT support</li><li>Strong analytical and problem-solving skills</li><li>Strong troubleshooting and critical thinking skills</li><li>Customer service skills</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Positive attitude, highly motivated, proactive, and a team player</li><li>Fulfilled military obligations (for men)</li></ul> What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. Our compensation and benefits scheme is designed to support our employees and their families, and it includes:<ul><li>Hybrid working model</li><li>Competitive base salary</li><li>Annual bonus based on company and individual performance</li><li>Retirement savings plan, according to company policy</li><li>Private health &amp; life insurance with free inclusion of family members</li><li>Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.)</li><li>Subsidized meals in company restaurant</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities</li><li>24/7 employee assistance program</li><li>Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).</li></ul>

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junior applications support engineer

Athens Exchange Group

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