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We seek a&nbsp;Junior Applications Support Engineer to join our Applications Support team and provide vital technical assistance to both internal teams and external customers. The role involves troubleshooting application issues, with a focus on delivering swift and effective solutions, as well as contributing to the enhancement of the company’s knowledge base and driving continuous improvement.Key Accountabilities<ul><li>Assist with&nbsp;help desk calls, scheduling updates and applications setup, and Jira tickets</li><li>Provide first-level technical support for applications to customers who have Service Level Agreements (SLAs) with the company, acting as a central point of contact and coordination</li><li>Contribute to the creation and maintenance of technical manuals and support operation guidelines for supported applications and software systems</li><li>Develop and implement specialized management and support applications for supported technical solutions, in collaboration with relevant departments</li><li>Document the operational environment, establish reliable monitoring and recovery mechanisms, regularly update documentation and support procedures in response to new issues</li><li>Manage&nbsp;external applications that fulfill the operational needs of the organization (such as SAP, Jira, CRM), optimizing process automation and cost efficiency (Total Cost of Ownership).</li></ul>Knowledge and experience<ul><li>BSc degree in Computer Science or Information Technology or other science degree</li><li>MSc degree in Computer Science or Information Technology or other science degree will be considered a plus</li><li>Up to 2 years of experience as a Junior Applications Support Engineer or in similar roles will be preferred.</li></ul>Skills &amp; Competences<ul><li>Ability to keep up with technical innovation and trends in IT support</li><li>Strong analytical and problem-solving skills</li><li>Strong troubleshooting and critical thinking skills</li><li>Customer service skills</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Positive attitude, highly motivated, proactive, and a team player</li><li>Fulfilled military obligations (for men)</li></ul> What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. Our compensation and benefits scheme is designed to support our employees and their families, and it includes:<ul><li>Hybrid working model</li><li>Competitive base salary</li><li>Annual bonus based on company and individual performance</li><li>Retirement savings plan, according to company policy</li><li>Private health &amp; life insurance with free inclusion of family members</li><li>Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.)</li><li>Subsidized meals in company restaurant</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities</li><li>24/7 employee assistance program</li><li>Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).</li></ul>

Junior Applications Support Engineer

Your Tasks<ul><li>You provide valuable support for your colleagues in both national and international projects.</li><li>You take on research tasks and assist in reviewing customer requirements to ensure effective and solution-oriented service.</li><li>Together with your colleagues, you work on projects to integrate activities and requirements.</li><li>You advise our customers and internal departments providing support to the best of your ability.</li></ul>Your ProfileYour Know-how<ul><li>Interested in information security with a solid understanding of key concepts</li><li>Passionate for customer consulting and customer orientated project management</li><li>General basic knowledge of IT</li><li>Very good written and spoken German and English skills</li></ul>&nbsp;Your Personality<ul><li>Customer- and service-orientated mindset</li><li>Excellent teamwork and communication skills</li><li>High level of willingness to learn and self-motivation</li><li>Structured and independent way of working</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

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junior applications support engineer

Athens Exchange Group

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