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Are you analytical, curious, and eager to understand how a business really works? We are looking for a motivated Business Analyst to join our Sales Development team.This is a unique opportunity to learn how commercial decisions are made, work with real business data, and help us improve performance across sales and trade marketing. We’ll provide all the necessary training — you bring your mindset, your drive, and your love for structure and insight.What you are going to do:<ul><li>Use ERP and business tools (e.g., Soft1, Excel, BI tools) to analyze sales data</li><li>Identify the market, product, and channel drivers that drive performance</li><li>Present simple, clear insights to help our sales teams act with speed and reliability</li><li>Build reports and dashboards to support commercial decisions</li></ul>What do you need to succeed:<ul><li>At least 3 years of experience in a relevant position.</li><li>Bachelor’s degree in Business, Statistics, Economics, or Engineering.</li><li>Excellent knowledge of the English language</li><li>A structured, process-oriented mindset with the ability to identify patterns in data</li><li>Strong numerical and spreadsheet skills</li><li>Curiosity and motivation to understand how businesses, sales, and marketing work together</li></ul>What do we offer you:<ul><li>&nbsp;A competitive salary package</li><li>Continuous training and development opportunities within a dynamic and growing company</li><li>Private health insurance and additional employee benefits</li><li>Exclusive discounts on our product range</li><li>Free parking at our headquarters.</li><li>Guidance and mentorship from experienced professionals</li><li>A modern, friendly and collaborative working environment, where our people are valued as our greatest strength!</li></ul>The Values that define our culture are Kindness, Will and Combativeness.If these principles align with your values, join our team at a market-leading company and shape the future—together!

Business Analyst

As a Digital Experience Lead, you will contribute to commercial performance by using sales, customer and market insights to optimise the customer and employee experience in store and across digital touchpoints. You will ensure relevance and impact throughout the customer journey, enabling continuous improvements that strengthen experience outcomes and business performance within your Sales Market through close cross‑functional collaboration. In this role, you will&nbsp;be responsible for&nbsp;the Sales Market Greece consisting&nbsp;of Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia &amp; Herzegovina, Albania, Kosovo and North Macedonia.You will:<ul><li>Translate QCP into a daily digital execution and site activity plan across customer groups, including content publishing (e.g. start page, navigation).</li><li>Optimize overall digital performance in line with QCP and Global guidelines.</li><li>Secure full‑funnel optimization of the holistic digital customer experience on .com and app.</li><li>Plan and drive analysis of sales performance, web analytics, user behavior and A/B testing to generate hypotheses and identify actions that improve digital sales, profitability, brand perception and customer lifetime value.</li><li>Review test results and conclusions, and share learnings with Sales Market teams and Global functions to continuously optimize the digital experience and customer journey, and to inform the Global development roadmap.</li><li>Continually monitor and optimize delivery, payment and return options, including fees, to drive overall digital profit growth.</li><li>Drive implementation of post‑purchase strategies, new capabilities and roll‑outs in the Sales Market.</li><li>Manage interaction with Customer Support, ensuring alignment and smooth execution.</li><li>Raise and follow up incidents with Global teams and Business Tech.</li><li>Plan digital execution together with the Commercial Manager and Commercial Lead.</li><li>Guide and support E‑commerce Leads based on the executional plan.</li><li>Leverage the Commercial Business Analyst for insights, analysis and testing to support decision‑making.</li></ul>WHO YOU’LL WORK WITHAs a Digital Experience Lead, you will work closely with Commercial, E‑commerce, Marketing, Customer Support and&nbsp; Tech teams within the Sales Market. You will collaborate daily with the Commercial Manager, Commercial Lead, E‑commerce Leads and Commercial Business Analyst, ensuring that insights, priorities and execution are aligned. You will also work in close partnership with Global functions, contributing local insights and supporting continuous improvement and development initiatives.WHO YOU AREWe are looking for people with…<ul><li>3–4+ years’ experience in eCommerce, preferably in fashion</li><li>Experience within ecommerce with understanding of the total digital ecosystem and its synergies</li><li>Experience leading cross-functional collaboration and influencing without formal authority</li><li>Deep understanding of digital channel and commercial implications</li><li>Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities</li><li>Excellent communication skills, fluent in English</li></ul>And people who are…<ul><li>Customer‑centric and commercially driven.</li><li>Strong in analysis, planning and communication.</li><li>Proactive, responsible and comfortable taking ownership.</li><li>Motivated by continuous improvement, learning and development.</li></ul>WHO WE ARE​H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​WHY YOU’LL LOVE WORKING HERE&nbsp;​ At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​More specifically, we offer:<ul><li>25% Staff discount on all our H&amp;M Group brands, both in stores and online (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories and ARKET)</li><li>H&amp;M Incentive&nbsp;Program&nbsp;– HIP.&nbsp;Learn more about the program&nbsp;here</li><li>Private Health and Life Insurance</li><li>Food Vouchers</li><li>Long Service&nbsp;Reward at&nbsp;10, 15 &amp; 20 year&nbsp;anniversary</li><li>Baby Birth Gift Card</li><li>Retirement Reward</li><li>Bonus for Referring a Friend</li><li>Hybrid Work Model</li><li>Unlimited Career Opportunities (over 70% of our recruitment processes are internal)</li></ul>JOIN US​Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.This is a full-time role based on a local contract in Athens, Greece. The Digital Experience Lead reports to Commercial Manager.

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Παντελής Παπαδόπουλος ΑΕΒΕ

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