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Hi, this is the first step in your adidas journey. For more than 70 years we've been creating the best sports gear and inspiring millions of people to change their lives through sport. Our core value is people. adidas is a team of rebellious optimists. We lead an active lifestyle, creating innovations to balance sports and nature, looking at the world without borders or prejudice, and inspiring change in our customers. Retail stores are the first point of contact with our consumers and the heart of adidas brand. Want to be a part of the ride? Join us now!&nbsp;&nbsp;We kindly invite interested candidates toapply using a CV fully written in English, thank you in advance !&nbsp;&nbsp;WE OFFER:<ul><li>Competitive compensation &amp; rewards (bonuses, referral program, etc.).</li><li>Free uniform sets twice a year.</li><li>Discount on adidas products online and in all own stores.</li><li>Monthly food voucher.</li><li>Private life and medical insurance.</li><li>Pension plan.</li><li>Discount on gym membership.</li></ul>&nbsp;&nbsp;EMPLOYEES APPRECIATE IN US:&nbsp;<ul><li>Supportive team that accompanies you all the way in the company and inspires you to win new challenges.</li><li>Career without borders: the opportunity to grow in retail, office, and distribution center.</li><li>Development opportunities:enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date, Line Manager support with access to functional mentoring from a certified retail trainer within local market.</li><li>Modern environment with the highest retail standards and best technologies.</li><li>Embracing culture of diversity, equity, and inclusion.</li><li>Innovations to establish a new era of sport in balance with nature.</li></ul>&nbsp;&nbsp;WE APPRECIATE IN OUR EMPLOYEES:&nbsp;<ul><li>2 years’ experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.</li><li>Strong written and verbal communication skills in English, including impactful presentation and facilitation skills. Good MS Office Skills</li><li>Advanced numeracy and literacy, and in-depth knowledge of Retail, Consumer and People KPIs</li><li>Ability to multi-task, efficient and effective in time management</li><li>Ability to develop strong and credible relationships with store team.</li></ul>&nbsp;&nbsp;YOUR ACTIVITIES:&nbsp;<ul><li>This position is base in the adidas Outlet of Spata and directly reports to the Store Manager</li><li>As an in-Store Trainer, you will drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and help adidas meet or exceed our business and people objectives.&nbsp;</li></ul>&nbsp;Service Culture:<ul><li>Role-model service standards and salesfloor leadership skills</li><li>Provide feedback on observed service behaviors of all team members</li><li>Drive daily Team Huddles and Team Captain role on the salesfloor</li><li>Champion consumer NPS and membership initiatives</li><li>Conduct consumer NPS call-backs</li><li>Drive product knowledge transfer to selling behaviors</li><li>Support adoption of consumer facing tools.</li></ul>&nbsp;Learning Operations:<ul><li>Create monthly training calendar with store leadership and local Training team</li><li>Plan and coordinate all learning activities for new and existing team members</li><li>Go-to person in store for adidas retail digital learning platforms</li><li>Guide and support Store Leadership Team on creating and completing learning plans</li><li>Organize and ensure availability of relevant training materials</li><li>Support participant journey in expert and specialists certification programs</li><li>Support learning needs related to campaign launches and events</li></ul>&nbsp;Learning Delivery<ul><li>Facilitate in-person and virtual training sessions</li><li>Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership</li><li>Deliver service and selling skills training</li><li>Deliver evergreen and seasonal product learning in relevant categories</li><li>Deliver new employee Onboarding program instore and in district(s) if required</li><li>Engage with the learners throughout their digital learning journey</li></ul>

In-Store Trainer adidas (M/F/D) - Full Time - Brand Concept Store / Ermou, Athens

We have one common vision at&nbsp;IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.<ul><li>We all choose to work at&nbsp;IKEA&nbsp;because we share the unique company culture and values.</li><li>We are passionate about our business and strive for high performance.</li><li>We have fun at work and a human approach while performing.&nbsp;</li></ul>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;For our&nbsp;Athens Centre&nbsp;Store, we are looking for:&nbsp; &nbsp; &nbsp;&nbsp; Customer Service &amp; Exchanges and Returns Team Leader&nbsp;Reporting to the Customer Relations Manager, the suitable candidate will be responsible and accountable for:<ul><li>Ensuring the implementation of all company policies and routines that apply in your areas of responsibility</li><li>Ensuring that all (company and legal) safety and security guidelines are followed in your areas of responsibility</li><li>Securing the smooth operation of all of the departments in your area of responsibility according to HM procedures</li><li>Implementing the actions agreed in order to improve the ICSS, Brand capital and employee satisfaction indices</li><li>Ensuring that the external services partners (Transportation and Assembly) performance comply with the agreed objectives</li><li>Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility</li><li>Selecting, developing and maintaining a motivated team capable of producing the agreed objectives</li><li>Monitor and improve the shopping experience for the customer all around the store by compiling, tracking and working with customer comments</li></ul>&nbsp;Qualifications and Competences Required:<ul><li>University Degree</li><li>Very strong Customer Focus</li><li>Good people management skills</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li><li>Ability to work under pressure and strict deadlines</li><li>Good knowledge of English</li><li>Good knowledge of MS Office and Navision</li></ul>&nbsp;Qualifications and Competences Preferred:<ul><li>Very good communication skills and team oriented personality</li><li>Good planning, organizational and problem solving skills</li></ul>&nbsp;What we offerAt IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.<ul><li>💰&nbsp;Competitive Compensation: Attractive salary &amp; benefits package.</li><li>🩺&nbsp;Health &amp; Well-being:&nbsp;Comprehensive group life &amp; medical insurance.</li><li>💻Employee Development:&nbsp;40+ hours of annual training for continuous learning &amp; development.</li><li>🚀&nbsp;Career Growth:&nbsp;8/10 positions are filled from within, reflecting our commitment to internal talent.</li><li>🛍️&nbsp;Special Discounts:&nbsp;Discounts on IKEA products &amp; other Fourlis Group brands.</li><li>🚗&nbsp;Transportation Support: Transportation cards or toll coverage.&nbsp;</li><li>🌍&nbsp;Inclusive Environment:&nbsp;A welcoming, international &amp; diverse team.</li></ul>&nbsp;Are you the one? Get in touch with us, by submitting your complete resumeAll applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

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in-store trainer adidas (m/f/d) - full time - brand concept store / ermou, athens

adidas

customer service team leader

IKEA

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