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As a Front Office Agent you will welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure their satisfaction.Why you’ll love F ZEEN KEFALONIAF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.&nbsp;What you’ll do<ul><li>Greet and welcome guests as soon as they arrive at the hotel</li><li>Use of Front Desk systems (PMS, WebHotelier, Booking Channels)</li><li>Register and check guests in</li><li>Escort the guests to their rooms</li><li>Answer and direct incoming calls</li><li>Verify guests’ payment method</li><li>Compute all guest billings, accurately post charges to guest rooms and house accounts</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Complete and maintain any incident reports, daily activity reports or other reports requested by management</li><li>Close guests accounts and check guests out</li><li>Maintain a neat and orderly Front Desk and Reception area</li><li>Keep inventory of Front Office supplies stock</li><li>Perform other clerical Receptionist duties such as filing, photocopying, etc</li></ul>What we are looking for<ul><li>Previous work experience as a Front Office Receptionist, Guest Relations Agent, Concierge or similar role, ideally in a 5* hotel environment</li><li>Excellent command of the English language</li><li>Knowledge of any additional language will be considered as an asset</li><li>Experience in Hotel Program (PMS)</li><li>Computer literacy (Outlook, Excel, Word etc)</li><li>Solid written and verbal communication skills</li><li>Excellent interpersonal skills</li><li>Teamwork spirit and customer service attitude</li></ul>What we offer<ul><li>Positive working environment&nbsp;</li><li>Training and career development&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Single or double occupancy accommodation at fully equipped apartments&nbsp;</li><li>Daily meals&nbsp;</li><li>Uniforms&nbsp;</li><li>Transportation from and to the hotel for duty&nbsp;</li><li>Other seasonal perks &amp; benefits also in addition to results&nbsp;</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Send us your CV and be part of our team!

Front Office Agent

Procure to Pay (PTP) process: Analyses and evaluates PTP process and procedures, in order to automate the end-to-end process while ensuring a controlled environment. Timely identifies potential areas for improvement, proposing and follows-up on initiatives to automate processes focusing on a continuous monitoring of controls.Procure to Pay (PTP) data: Checks the quality of master and transactional data related to the PTP process, ensuring data is accurate, timely, up-to-date, and compliant with regulatory and Group policy requirements. Performs regular audits to ensure compliance by applying data mining techniques and possibly AI tools to ensure data quality.Procure to Pay (PTP) systems: Analyses and tests financial systems configurations and re-designs, in order to automate and increase efficiency of the end-to-end process. Participates in the testing procedures of each new finance automated process prior of going live. Develops and maintains documentation including system designs, operational manuals, and process workflows. Guides and educates the wider teams across the organization on PTP process excellence and supports ERP users.Digital tool integrations and automations: Targets a broader integration with machine learning and intelligent digital tools aiming for autonomous finance operations activities and a wider integration with 3rd parties across the PTP process (Vendor Portal, e-Invoicing, E-Banking).Team collaboration: Focuses on internal communication and strong collaboration with all departments across the organization, and in particular the IT department. Coordinates with various teams to ensure business objectives.Process excellence &amp; support: Contributes to ensuring PTP process excellence, guiding teams, supporting ERP users, and maintaining alignment of automated processes with business objectives.What will you bring?Education: University degree in Business, Finance, Data or Computer Science or a related field. A Master’s degree will be considered a plus.Experience: 3–5 years of proven experience within a similar position that requires applying knowledge of business process management and PTP automation technologies. Experience with ERP systems and with AP automation tools. Experience in a multinational business environment will be considered an asset.Skills: Excellent problem-solving and analytical skills. A collaborative mindset and the ability to work with multidisciplinary teams. Excellent knowledge of MS Office, particularly Excel.Digital tools &amp; technology: Familiarity with AI tools and other digital tools will be considered an asset. Knowledge of Internal Audit standards and procedures will be considered an asset. Exposure to APQC or other related process taxonomies and benchmarks will be considered an asset.Certifications: Professional Certifications (ex. ACCA, CIA, CIMA, Six Sigma) will be considered an asset.Languages: Fluency in English, both spoken and written, at a professional corporate level. Fluency in Greek and Spanish Language will be considered a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Finance Process Improvement Specialist

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best, we always impress our Guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family. &nbsp;PURPOSE OF POSITION<ul><li>The Stateroom Steward/ess provides Guests with a professional, personalized housekeeping service at all times. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the Guest staterooms while providing our Guests with outstanding customer service.</li><li>It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.</li></ul>&nbsp;YOUR RESPONSIBILITIES<ul><li>Twice daily cleaning of 15 – 20 staterooms, which includes making beds, vacuuming &amp; dusting, cleaning of stateroom verandas, bathrooms, toilets, windows &amp; mirrors, replenishing linens, towels and room amenities.</li><li>Be familiar with all aspects of the stateroom and prepared to assist and guide the Assistant Stateroom Steward.</li><li>Ensure the general maintenance of staterooms and report all deficiencies for repair and maintenance using the Shipboard Reporting Systems; replace Stateroom glassware &amp; coffee machines.</li><li>Ensure the confidentiality &amp; security of all Guest staterooms and be competent in handling Guests complaints.</li><li>Make ice deliveries and provide a laundry pick-up &amp; delivery and shoeshine service for Guests.</li><li>Correctly handle cleaning products, materials and housekeeping equipment, separate &amp; remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.</li><li>Participate in luggage duty on embarkation &amp; disembarkation day.</li><li>Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.</li><li>Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation &amp; disembarkation, sea day activities &amp; other activities.</li><li>Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.</li><li>Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.</li><li>Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.</li><li>Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.</li><li>Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.</li><li>Have strong motivation to achieve the company goals and objectives (quality and financial) for the Housekeeping Department.</li><li>Have full knowledge about safety &amp; security procedures and can operate in line with all Public Health, Environmental and Safety &amp; Security Policies; participate in all training concerning onboard training, safety &amp; security, fire prevention, evacuation exercises as required by the company.</li><li>Manage the stateroom minibars during each cruise, as required by the Executive Housekeeper.</li><li>Assist in other departments and/or perform additional duties, upon instruction from supervisors.</li></ul>This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.&nbsp;YOUR PROFILE<ul><li>Must have a minimum of two years’ experience as a Stateroom Steward/ess or similar position.</li><li>Previous experience working in an operation with high standards of Guest services and cleanliness, such as premium brand ships, as well as previous cruise industry experience is required.</li><li>Must have experience cleaning at least 15 – 20 rooms twice daily.</li><li>Must be able to do extensive walking and stand on your feet for long periods of time; must be able to physically handle 50+ lbs.</li><li>Must have solid English communication skills to communicate effectively with native English-speaking guests.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be able to deal with confidential information with competence and discretion.</li><li>Must be able to work with various chemicals, hazardous materials, and cleaning tools</li><li>Must have a proven and comprehensive knowledge of all Public Health and Sanitary Policies compliance</li></ul>&nbsp;GUIDELINES AND REGULATIONS<ul><li>Follow Standard Operating Procedures &amp; STAR Service Standards.</li><li>Ensure appropriate clothing and appearance according to Viking’s Image &amp; Uniform Standards.</li><li>The company reserves the right to change/extend this job description if necessary, at any point of time during his/her employment.</li></ul>

OCEAN - Stateroom Steward/ess

As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. You will be handling end-of-day bookkeeping, auditing and account reconciliation.&nbsp;Why you’ll love F ZEEN KEFALONIAF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.&nbsp;What you’ll do<ul><li>Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay&nbsp;</li><li>Use of Front Desk systems (PMS, WebHotelier, Booking Channels)&nbsp;</li><li>Answer incoming calls&nbsp;</li><li>Escorting guests to their rooms when needed&nbsp;</li><li>Verify guests’ payment method&nbsp;</li><li>Compute all guest billings, accurately post charges to guest rooms and house accounts&nbsp;</li><li>Provide basic and accurate information in-person and via phone/email&nbsp;</li><li>Complete and maintain any incident reports, daily activity reports or other reports requested by management&nbsp;</li><li>Close guests accounts and check guests out&nbsp;</li><li>Maintain a neat and orderly Front Desk and Reception area&nbsp;</li><li>Process invoices&nbsp;</li><li>Respond to guest complaints, requests and emergencies&nbsp;</li><li>Reconcile all accounts in a timely manner&nbsp;</li><li>Schedule guest wake-up calls and reservations for the following day&nbsp;</li><li>Balance the cash drawer and log receipts&nbsp;</li><li>Investigate and resolve out-of-balance accounts&nbsp;</li><li>Keep accurate financial records&nbsp;</li></ul>What we are looking for<ul><li>Proven work experience as a Night Auditor, Front Office Receptionist or similar role, ideally in a 5* hotel environment&nbsp;</li><li>Excellent command of the English language&nbsp;</li><li>Knowledge of any additional language will be considered as an asset&nbsp;</li><li>Computer literacy (Outlook, Excel, Word etc)&nbsp;</li><li>An eye for detail&nbsp;</li><li>Good problem-solving skills&nbsp;</li><li>Solid written and verbal communication skills&nbsp;</li><li>Ability to be resourceful and proactive when issues arise&nbsp;</li><li>Excellent interpersonal skills&nbsp;</li><li>Teamwork spirit and customer service attitude&nbsp;</li></ul>What we offer<ul><li>Positive working environment&nbsp;</li><li>Training and career development&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Single or double occupancy accommodation at fully equipped apartments&nbsp;</li><li>Daily meals&nbsp;</li><li>Uniforms&nbsp;</li><li>Transportation from and to the hotel for duty&nbsp;</li><li>Other seasonal perks &amp; benefits also in addition to results&nbsp;</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Send us your CV and be part of our team!

Night Auditor

ROLE OVERVIEW<ul><li>Part of our Galley team on our Ocean vessels, the Chef de Partie independently runs a main section in the Galley, with as little supervision as possible. The position is a key role and is fully supported by Middle Management, in all areas.</li><li>The Chef de Partie reports to Sous Chef, Chef de Cuisine and Executive Chef.</li></ul>&nbsp;YOUR RESPONSIBILITIES<ul><li>Control and maintain a main Galley section and its entire food production; follow set recipes &amp; dish guidelines; assist with cleaning during food preparation periods, if additional cleaning is required.</li><li>Prepare daily electronic food requisitions by counterchecking merchandise in Galley stores.</li><li>Undertake recipe reviews on a daily basis and, if additionally requested by the Executive Chef/Outlet Chef, maintain recipe folders (containing all recipes) of the assigned section and ensure that they are kept in an immaculate condition.</li><li>Prepare food samples whenever the Executive Chef deem necessary (show plates, tastings, recipe trials, etc.); ensure the quality and presentation of food during food preparation and service hours.</li><li>Maintain and control the entire Service Line at the relevant section during meals hours, ensuring that the food served is in line with Viking STAR Service Standards.</li><li>Countercheck daily deliveries from the Storeroom to ensure its accuracy and report any discrepancies to an immediate Supervisor.</li><li>Ensure economical work practices and control food production to minimize and/or avoid wastage.</li><li>Ensure that food preparations/storage are in line with all Public Health Policies and Company Regulations and enforce &amp; maintain “clean as you go” work habits.</li></ul>&nbsp;WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp;Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp;</li></ul>&nbsp;On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp;</li></ul>&nbsp;Employee benefits&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Tax-free salary</li></ul>&nbsp;YOUR PROFILE<ul><li>Must have shipboard or premium hospitality experience with at least 1 year / 2 contracts in the same role; Advanced culinary skills are required.</li><li>Fluent in Japanese and English - must have excellent Japanese and English communication skills to clearly interpret and orate documents, such as menus and recipes.</li><li>Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.</li><li>Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.</li><li>Must be at least twenty-one (21) years old, able to physically handle 50+ lbs. (30KGs) on a daily basis, and work a minimum of eleven hours a day, seven days a week.</li><li>Previous cruise industry experience is an advantage.</li></ul>

JAPAN - Japanese Speaking Chef de Partie

Το μηχανουργείο του Γραφείου Μηχανικής Αθηνών αναζητά έναν ταλαντούχο Προγραμματιστή CNC/Μηχανουργό που θα συμβάλει στην προώθηση της αποστολής της Tesla να επιταχύνει τη μετάβαση του κόσμου στη βιώσιμη ενέργεια. Το μηχανουργείο υποστηρίζει τις λειτουργίες μηχανικής σε όλους τους κλάδους της Tesla.Τι θα κάνετε<ul><li></li><li>Program, setup, and operate manual and CNC grinding machines as well as a 3-axis CNC milling machine .</li><li>Machine complex components to tight tolerances in various materials with tight deadlines</li><li>Cut raw material, build and install tooling, set up fixtures, run CNC programs and complete finishing operations</li><li>Use various inspection and measurement tools to validate your work</li><li>Tracking and documentation of machining processes and results when necessary</li><li>Collaborate openly with engineers and team members to find solutions, and proactively communicate with them through verbal, email, phone, and other internal electronic channels.</li><li>Perform calibrations on equipment.</li><li>Complete required preventive maintenance.&nbsp;</li><li>Provide feedback on manufacturing methods and technologies.</li><li>Collaborate with design engineers to gain an in-depth understanding of the design intend and independently work towards the most effective solution.</li><li>Conduct experiments in accordance with all safety, quality, and efficiency standards by following written and verbal work instructions.&nbsp;</li><li>Manage suppliers to execute projects according to the design specifications and timeline commitments.</li><li>Create and define supplier technical and quality requirements based on project requirements.</li><li>Design fixtures and equipment for testing in prototype and production environment.</li><li>Maintain clean and safe work areas.&nbsp;</li></ul>· Προγραμματισμός, ρύθμιση και χειρισμός χειροκίνητων μηχανών λείανσης και μηχανών λείανσης CNC, όπως και μιας μηχανής φρεζαρίσματος CNC 3 αξόνων.· Μηχανική κατεργασία περίπλοκων εξαρτημάτων από διάφορα υλικά με αυστηρά όρια ανοχής και σύντομες προθεσμίες παράδοσης.· Κοπή πρώτων υλών, δημιουργία και εγκατάσταση εργαλείων, διαμόρφωση συνδετικών στοιχείων, εκτέλεση προγραμμάτων CNC και ολοκλήρωση των εργασιών φινιρίσματος.· Χρήση εργαλείων επιθεώρησης και μέτρησης για την επικύρωση της εργασίας σας.· Παρακολούθηση και τεκμηρίωση των διαδικασιών μηχανικής κατεργασίας και των αποτελεσμάτων κατά περίπτωση.· Ανοιχτή συνεργασία με μηχανικούς και μέλη της ομάδας για την εύρεση λύσεων και ενεργή επικοινωνία με τα εν λόγω μέρη - προφορικά, μέσω email, τηλεφωνικά και μέσω άλλων εσωτερικών ηλεκτρονικών καναλιών.· Βαθμονόμηση εξοπλισμού.· Εκτέλεση των απαιτούμενων εργασιών προληπτικής συντήρησης.· Παροχή σχολίων σχετικά με τις μεθόδους και της τεχνολογίες κατασκευής.· Συνεργασία με μηχανικούς σχεδιασμού για βαθιά κατανόηση του σκοπού του σχεδιασμού και αυτόνομη εργασία για την εύρεση της πιο αποδοτικής λύσης.· Διενέργεια πειραμάτων σύμφωνα με όλα τα πρότυπα ασφάλειας, ποιότητας και αποδοτικότητας, ακολουθώντας γραπτές και προφορικές οδηγίες εργασίας.· Διαχείριση προμηθευτών για την εκτέλεση έργων σύμφωνα με τις προδιαγραφές σχεδιασμού και τα σχετικά χρονοδιαγράμματα.· Δημιουργία και ορισμός των τεχνικών απαιτήσεων και των απαιτήσεων ποιότητας για τους προμηθευτές με βάση τις απαιτήσεις του εκάστοτε έργου.· Σχεδιασμός εξαρτημάτων και εξοπλισμού για τη δοκιμή σε πρωτότυπο περιβάλλον και περιβάλλον παραγωγής.· Διατήρηση της καθαριότητας και της ασφάλειας στις περιοχές εργασίαςΤι θα έχετε μαζί σας<ul><li>Ideally 5+ years of CNC mill CAM programming experience.</li><li>Ideally 5+ years of CNC milling or grinding operating experience.</li><li>Ability to identify and procure effective tooling and work-holding solutions.</li><li>Thorough knowledge and understanding of engineering drawings, documents, and GD&amp;T.</li><li>Thorough knowledge in measurement tools such as calipers, micrometers, gauge pins, bore gauges, optical comparator, etc.</li><li>Knowledge of material machinability and material selection.</li><li>Experience with material removal processes.</li></ul><ul><li>Demonstrate innovation, technical excellence, attention to detail and self-direction.</li><li>Excellent attention to detail, analytical skills, and mathematical competency</li><li>Excellent communication skills and ability to work in a fast-paced and challenging environment with tight deadline.</li><li>English fluently in speaking, reading and writing.</li><li>Ability to lift 25 kg daily.</li></ul>· Εμπειρία 5+ ετών στον προγραμματισμό CAM για φρεζάρισμα CNC.· Εμπειρία 5+ ετών στον χειρισμό μηχανών φρεζαρίσματος ή λείανσης CNC.· Ικανότητα προσδιορισμού και παροχής αποτελεσματικών εργαλείων και λύσεων συγκράτησης των κατεργαζόμενων τεμαχίων.· Βαθιά γνώση και κατανόηση των μηχανολογικών σχεδίων, των εγγράφων και των αρχών γεωμετρικής διαστασιολόγησης και ανοχής (GD&amp;T).· Εξαιρετικές ικανότητες χρήσης εργαλείων μέτρησης, όπως παχύμετρα, μικρόμετρα, βυσματικές καλίμπρες, μετρητές οπής, οπτικές συσκευές σύγκρισης κ.λπ.· Επίγνωση των δυνατοτήτων μηχανικής κατεργασίας και επιλογή των υλικών.· Εμπειρία με διαδικασίες αφαίρεσης υλικού.· Καινοτόμος προσέγγιση, τεχνική αριστεία, προσοχή στη λεπτομέρεια και αυτονομία.· Εξαιρετική προσοχή στη λεπτομέρεια, αναλυτικές δεξιότητες και μαθηματική ικανότητα.· Εξαιρετικές επικοινωνιακές δεξιότητες και ικανότητα εργασίας σε ένα γρήγορο και απαιτητικό περιβάλλον με σύντομες προθεσμίες παράδοσης.· Ευχέρεια στα αγγλικά, στον προφορικό και γραπτό λόγο και στην ανάγνωση.· Ικανότητα ανύψωσης φορτίων 25 kg σε καθημερινή βάση.

CNC Programmer / Machinist, Grinding Machine Operator

Customer Experience Consultant/Senior Consultant @ Deloitte Digital What Impact will you make? We are currently looking for an enthusiastic Customer Experience Consultant/Senior Consultant to join our dynamic Deloitte Digital team in Athens. Deloitte is the first ranked consulting company delivering business advisory and technology enabled business transformations across the globe. Within Deloitte, our teams focus on delivering trusted high-end technology advisory services. Should you be an enterprise technologies enthusiast, with a great affinity for the business side of a problem, willing to play an active and hands-on role in supporting our clients in delivering high-end solutions and motivated to take on new challenges across industries, in Greece as well as internationally, this is the opportunity to do so.&nbsp;&nbsp; At Deloitte, you will gain exposure to a variety of industries, projects and technologies, helping your career growth and professional development. #YourRole As a Customer Experience Consultant/Senior Consultant, you will support end-to-end engagements with leading organizations, from approach and solution shaping to delivery and project coordination. You will be working across customer experience, sales and service operations, digital journeys, and operating model transformation projects. The role is designed for someone who can contribute across the full project lifecycle; support proposal development, structure analysis, participate in client workshops, draft high-quality deliverables, coordinate day-to-day project activities, and help keep teams and stakeholders aligned. During your tenure, you will demonstrate and develop your ability to: <ul><li>Participate in diagnostics, including as-is mapping, process and data analysis, stakeholder interviews, and workshops, ensuring structured and practical outputs.</li><li>Support the design of customer journeys, processes, flows, communication, campaigns, governance models, and operating frameworks.</li><li>Draft and refine key deliverables such as presentations, reports, blueprints, operating models, KPI frameworks, roadmaps, and requirements documents.</li><li>Coordinate day-to-day project activities, including maintaining plans, trackers, and status reports, while following up on actions and supporting overall project organization, as well as leveraging productivity and AI-enabled tools to enhance quality and speed.</li><li>Facilitate alignment across internal teams and client stakeholders, acting as a day-to-day contact for specific workstreams and ensuring clear communication.</li><li>Capture and structure requirements, translating them into actionable outputs and ensuring consistent follow-through.</li><li>Maintain high standards of professionalism, responsiveness, and communication, building trust with client teams through structured problem solving and reliable execution.</li><li>Support opportunity identification and preparation of proposals, RFP/RFQ responses, and client presentations.</li><li>Contribute to solution design, scope definition, timelines, staffing logic, and effort estimates in a way that improves clarity, momentum, and execution discipline.</li><li>Prepare clear, concise presentations, written responses, and supporting materials for internal reviews and client interactions, helping translate client needs into structured workplans, deliverables, and commercial input.</li></ul> #WinningRequirements The ideal candidate for this role will have: <ul><li>Approximately 4-5 years of experience in management consulting, CX or CRM projects, digital transformation, marketing &amp; communications or customer operations.</li><li>Exposure to regulated or operationally complex sectors such as banking, insurance, or energy is a plus.</li><li>Strong analytical and problem-solving skills, with the ability to work with both qualitative and quantitative inputs.</li><li>Very good PowerPoint and Excel skills, with the ability to structure clear presentations and simple models.</li><li>Familiarity with collaboration and AI-enabled tools, with a willingness to use them to enhance productivity.</li><li>Ability to work effectively in multi-disciplinary teams, manage multiple priorities, and meet deadlines.</li><li>Strong stakeholder management and facilitation skills, with comfort working across both business and project teams.</li><li>Excellent written and verbal communication skills in English; additional languages are a plus.</li><li>Military obligations fulfilled where applicable</li></ul> #AboutTechnology &amp; Transformation Six core competency areas make up our Technology &amp; Transformation service line: <ul><li>Cyber;</li><li>Deloitte Digital;</li><li>Engineering, AI &amp; Data;</li><li>Human Capital;</li><li>Enterprise Technology &amp; Performance;</li><li>Finance Transformation.</li></ul> We exist to solve complex problems Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaboration Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impact We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTE At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our services Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our Purpose Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our values At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com. This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.2025 Deloitte Central Mediterranean. All rights reserved.

Customer Experience Consultant/Senior Consultant @ Deloitte Digital

Under this framework, we are currently looking for enthusiastic&nbsp;Senior Data Engineers&nbsp;to become part of our dynamic Consulting team in our offices in&nbsp;Athens. In this role, you’ll work with cutting-edge technologies to help clients transform their technology platforms and business operations. Partnering with some of the world’s largest organizations, you’ll help COO’s, CFO’s, CIO’s and their teams realize their ambitions – from improving financial performance, to accelerating speed to market and delivering continuous innovation.Our diverse and passionate team is encouraged to use agile techniques in the development, delivery and on-going management of analytics services and solutions that solve complex business issues through descriptive analytics, advanced visualization, data warehousing, multi-dimensional modelling and business intelligence.#YourRoleYour role as a&nbsp;Senior&nbsp;Data Engineer&nbsp;will focus on leading the delivery of client engagements, by understanding objectives for clients and Deloitte,&nbsp;aligning yours and your team’s work&nbsp;to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results&nbsp;to meet client expectations and project’s desired outcomes.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a&nbsp;Senior&nbsp;Data Engineer, you will demonstrate and develop your ability to:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in large-scale Data Modernization Programs&nbsp;working in international environments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead the delivery of both Cloud and On-Premises Data Initiatives and serve as technical expert for Data Engineering Teams·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design data-based solutions&nbsp;and data architectures&nbsp;that enable the client’s technology agenda, and communicate market trends and potential impacts effectively to the client·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide guidance on project delivery approach, defining success criteria, communication plans, resource plans, project plans, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design the architecture of the ETL/ELT jobs by utilizing and combining available components and tools·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in the analysis, design, development and testing of Data &amp; Business Intelligence solutions, spanning from data quality sanity checks and data integration controls to data reconciliation across different environments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Train and mentor colleagues and clients alike with best practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support and participate in business development activities of the firm. #WinningRequirementsTo qualify for the role you must have:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Technology, Computer Science, Engineering, Mathematics or other related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Master’s Degree in Information Technology or Computer Science.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least&nbsp;3&nbsp;years&nbsp;of relevant work experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in leading medium to large-scale teams.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;knowledge of&nbsp;Data Warehouse, Data Management, Data Architecture, Data Governance and Business Intelligence principles and techniques.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in On-Premise technologies stacks such as&nbsp;IBM AS400 (DB2), MS SQL Server and Oracle.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in Cloud technology data services such as Databricks, Azure Synapse Analytics, Azure Data Factory,&nbsp;Microsoft Fabric, AWS Glue and GCP BigQuery.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in Data Visualization tools such as Power BI, Qlik and Tableau.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in Orchestration solutions such as Control-M and Apache Airflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in Data Science and AI / ML techniques and tools will be considered a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal and communications skills in Greek and in English.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Military obligations fulfilled where applicable.&nbsp;#A&nbsp; #AboutConsulting Five core competency areas make up our Consulting service line:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strategy, Analytics and M&amp;A·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer and Marketing·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Core Business Operations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Human Capital·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enterprise Technology and Performance We exist to solve complex problemsOur consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Consulting team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.We are committed to collaborationOur role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge.&nbsp; In so doing, we build long-term and trusted affinities.We create long-term, sustainable impact &nbsp;We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.#AboutConsulting Our servicesDeloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.Our PurposeOur purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.Our valuesAt Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.We value difference, with respect at the heart of our inclusive culture.Our talent experienceFrom day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities&nbsp;(collectively,&nbsp;the "Deloitte&nbsp;organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1]&nbsp;www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2]&nbsp;www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3]&nbsp;www.deloitte.com. This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2024 Deloitte Central&nbsp;Mediterranean.&nbsp;All rights reserved.

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