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Based in Athens, Greece, and reporting to the Accounting &amp; Tax Manager, the Accountant will be responsible for maintaining general ledger entries and ensuring that ledger data is accurate and precise. Provide some insights into the financial performance of the areas of assigned of responsibilities.The Accountant will oversee the accurate execution of daily accounting tasks, ensuring full adherence to established deadlines. The role requires a strong understanding of company policies and procedures, with the ability to identify normal and abnormal patterns when reviewing financial data. The Accountant ensures that all departments comply with internal processes and that all systems and data processing tools operate with built in integrity. Key duties include recording P&amp;L transactions (A/P, transfers, collections, etc.), supporting the monthly management accounts closing process, and handling all month end related responsibilities. The role provides financial insights on restaurant P&amp;L performance and collaborates closely with Store Managers. Additionally, the Accountant supports Admins in day to day tasks and coordinates with both Admins and Store Managers to ensure timely completion of month end activities. The position works closely with Restaurant Leaders and the Operations department, fostering a collaborative environment that promotes knowledge sharing and effective teamwork. Further responsibilities include preparing all necessary documentation for archiving and assisting in Statutory, Tax, and Internal Audits.THE COMPANYPremier Capital plc is the Developmental Licencee for McDonald’s in Estonia, Greece, Latvia, Lithuania, Malta, and Romania, operating 200 restaurants, including McDrive, McDelivery and McCafé operations. The group employs over 12,000 people, serving more than 90 million customers across these six markets in 2024 alone.Premier Capital represents the McDonald’s business within Hili Ventures, the group engaged in food service &amp; retail, real estate &amp; hospitality, shipping &amp; logistics, oil &amp; gas, engineering, and technology in 10 countries across Europe and North Africa with a team of over 13,000 people. Hili Ventures is a proud partner of McDonald’s, Apple, Konecranes, Microsoft, NCR, Six Senses and many other global brands.Premier Capital Hellas operates 35 restaurants and employees more than 1.600 employees who serve more than 11.5 million guests annually.THE REQUIREMENTSThe ideal candidate will hold a Bachelor’s degree in Accounting, Finance, or a Business-Related field and have at least 2–3 years of experience in a similar role. Familiarity with accounting software (such as Navision), strong proficiency in MS Office, particularly Excel, and a good command of the English language are essential qualifications for this position.

Accountant

We are seeking a skilled and service-driven Bartender who embodies Aman’s dedication to warm, personalised and intuitive hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Food and Beverage Management team, the Bartender plays a key role in crafting refined beverage experiences for our guests. This position requires strong product knowledge, attention to detail and a commitment to delivering memorable moments across all dining venues.Responsibilities<ul><li>Prepare and serve beverages, cocktails and wine to Aman standards.</li><li>Assist guests with personalised recommendations based on preferences and dining context.</li><li>Maintain cleanliness, organisation and readiness of the bar area at all times.</li><li>Ensure accurate presentation, garnishing and execution of all beverage items.</li><li>Collaborate closely with the service and kitchen teams for seamless operations.</li><li>Anticipate guest needs and demonstrate intuitive and refined hospitality.</li><li>Monitor stock, manage replenishments and uphold proper storage practices.</li><li>Follow all hygiene, safety and quality protocols.</li><li>Contribute to an atmosphere of calm, precision and elevated service.</li></ul>Requirements<ul><li>1–2 years of experience as a Bartender in a luxury hotel or high-end restaurant.</li><li>Strong knowledge of wine, spirits and cocktail preparation.</li><li>Fluency in verbal Greek and English.</li><li>Additional languages such as French, Italian or Spanish are an advantage.</li><li>A degree in Hospitality Management or a related field is an asset.</li><li>Excellent interpersonal and communication skills.</li><li>Strong organisational, time management and problem-solving abilities.</li><li>A collaborative, guest-focused and detail-oriented mindset aligned with Aman values.</li><li>You must have the legal right to work in Greece.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<ul><li>Discount on Food and Beverage outlets.</li><li>Discount on Aman Retail boutique.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.</li><li>Amanzoe Elite Program with discounts at various restaurants and local stores.</li><li>Colleague events including Party and Family Day.</li><li>Access to Open Sesame training platform.</li><li>Accommodation.</li><li>Monthly utility allowance (electricity and water).</li><li>Meal and coffee breaks while on duty.</li><li>Colleague bus transport.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

Bartender

Katikies is a stunning collection of seven authentic Greek properties located on the islands of Mykonos and Santorini. Their unique, magical spirit was inspired by the rush of feelings that the islands awaken in the heart of every traveler. Enduring, quintessential getaway destinations, these islands are brimming with romance, poetry, and singular experiences. Katikies provides emotions and memories that remain vivid long after the holiday ends, and its exclusive world is a tribute to the beauty of nature and humanity’s ability to bring out its full potential.&nbsp;Job Responsibilities<ul><li>Works in the designated station as set by Executive Chef and Sous Chef,</li><li>Always possess a Can-Do attitude and work ethic at all Hotel’s areas and acts as an ambassador of Katikies Group,</li><li>Support the Chef de Partie or Sous Chef in the daily operation and work,</li><li>Work according to the menu specifications by the Chef de Partie,</li><li>Always keep work area in hygienic conditions according to the rules set by the hotel,</li><li>Control food stock and food cost in his section,</li><li>Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites,</li><li>Follow the instructions and recommendations from the immediate superiors to complete the daily tasks,</li><li>Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques,</li><li>Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up of buffets and special functions,</li><li>Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control.</li></ul>Job Requirements<ul><li>A minimum of 2 years working experience in a similar position,</li><li>Previous experience in a 5* Luxury Hotel is desirable,</li><li>Ability to read/follow recipes and instructions provided for execution,</li><li>Good hygiene knowledge and HACCP Standards,</li><li>Ability to work fast and with accuracy,</li><li>Give emphasis on precision,</li><li>High level of energy and ability to work under pressure,</li><li>Advanced organizational and interpersonal skills,</li><li>Excellent command of English language.</li></ul>Katikies Offers<ul><li>Competitive compensation package based on qualifications and experience,</li><li>Accommodation at equipped apartments,</li><li>Daily meals while Hotel on operation,</li><li>Pleasant working environment,</li><li>Supportive management,</li><li>Training and career development,</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Demi Chef de Partie – KAT.DE.CHE.PA

Assist the Receiving Officer in receiving all goods at the resort. To be able to do both random and thorough check of all goods received in compliance with Goods Safety Handling and to check all aspect related including quantity of the goods received, expiry date and any amount excess or short and to put aside all the goods which are not up to the hygiene standard of the resort (to be reported to Receiving Officer for follow up). Effectively communicate with Purchasing, Cost Control, Senior Storekeeper and other Department and Section Heads.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>To check daily all Purchase Orders and Market List and ensure that items to receive this day are received with accordance to the Resorts standards.</li><li>To check the invoice with the price agreed to, and if any discrepancies refer back to Purchasing Department immediately.</li><li>To check the Boat Dispatch note is in accordance with the Invoice.</li><li>To check the goods are kept the correct places while transporting by the boats if not immediately inform Purchasing Department (Items to be kept as chilled should be in the cool room)</li><li>Items damaged while transporting should be inform to Director, Procurement for further investigation &amp; record them.</li><li>To maintain the file of Purchase Orders against GRN numbers received daily basis.&nbsp;</li><li>Not amend any approved Purchase Orders or Invoices without the consent of the Cost Controller, Director, Procurement and Director, Finance.</li><li>To prepare a non-received items list from Market List &amp; distribute to Executive Chef &amp; Purchasing.&nbsp;</li><li>To prepare and distribute copies of the daily Receiving Report to relevant departments.</li><li>Communicate effectively and keep the expected date of arrival of goods ordered to the Resort (not to Male’).</li><li>Prepare the list of pending documents need to complete the GRN posting &amp; inform Purchasing Department to follow up.</li><li>Completed receiving batch (approved Purchase Order, Invoice / Delivery Note/ Good Received without Invoice with signatures &amp; signed GRN) hand over to cost control office daily.</li><li>To prepare weekly/monthly receiving status report with all received items and of all open orders.</li><li>Maintain full confidentiality over Resort Financial status.</li><li>Maintain high spirit among the Finance Department staff as well as other resort staff.</li><li>Responsible for proper filing system in the Receiving Department.</li><li>To assist the Manager, Cost Control for Inventory taking, if needed.</li><li>To work multi task jobs in the Finance section.</li><li>Use creative and positive thinking. Throw new ideas for constant improvement of the Receiving system including internal controls.</li><li>To assist the Director, Finance with whatever information relating to Receiving Department work&nbsp;</li><li>Be prepared to do any other work within the department in order to assist other areas or in the event of other staff on emergency leave or when requested by Director, Procurement and Director, Finance.&nbsp;</li><li>Ensure that Receiving &amp; Store areas are clean all the time.&nbsp;</li><li>To perform any additional duties and/or special projects as requested by Director, Procurement and Director, Finance.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements &nbsp;<ul><li>Communication skills, interpersonal skills&nbsp;</li><li>1 year experience on the same task</li></ul>

Clerk, Receiving (11591)

Στα KFC ο υπόδιευθυντής εστιατορίου έχει υπό την ευθύνη του:•Την λειτουργία του εστιατορίου κατά την βάρδια εργασίας του•Την επιλογή, εκπαίδευση και ανάπτυξη του προσωπικού του τμήματος•Την αύξηση των πωλήσεων, τη διαχείριση του εργατικού κόστους καθώς και του food &amp; beverage cost με βάση τους στόχους του τμήματος και το budget του καταστήματος•Tην εκτέλεση των ενεργειών marketing μέσα στο κατάστημα•Tην διασφάλιση της υψηλής ποιότητα φαγητού με βάση τα standard των KFC παγκόσμια•Την τήρηση των προδιαγραφών λειτουργίας του εστιατορίου και την εφαρμογή των κανονισμών Υγιεινής και Ασφάλειας Τροφίμων - HACCPO υποψήφιος/α θα πρέπει να έχει:-Εμπειρία τουλάχιστον 2 ετών σε ανάλογη θέση, σε οργανωμένο περιβάλλον εστιατορίου ή στο χώρο του hospitality-Κατανόηση βασικών αρχών διοίκησης επιχειρήσεων, οικονομικής ανάλυσης και λογιστικής-Καλή γνώση και χειρισμό ΗΥ/Office-Άριστη γνώση της Ελληνικής και καλή γνώση της Αγγλικής - γραπτώς και προφορικώς-Ηγετικές και διοικητικές ικανότητες-Δυναμική προσωπικότητα, ικανότητα στην επικοινωνία, ομαδικότητα στην εργασία, δυνατότητα επίτευξης στόχων, χιούμορ-Σπουδές στον τομέα του Hospitality/Business Administration θα θεωρηθούν επιπλέον προσόντα✔️Oι Αξίες μαςΠιστεύουμε σε όλους τους ΑνθρώπουςΚρατάμε το επίπεδο των εστιατορίων μας ψηλάΚάνουμε την διαφοράΑναπτύσσουμε συνεχώς την τεχνογνωσία μαςΔουλεύουμε ομαδικάΕπιβραβεύουμε τα μικρά και τα μεγάλα επιτεύγματα της ομάδας✔️ΕξέλιξηΣτα KFC δημιουργούμε συνεχώς ευκαιρίες ανάπτυξης για όλους τους εργαζόμενους. Το μονοπάτι εξέλιξης είναι πάντα διαθέσιμο για αυτούς που θέλουν να χτίσουν την καριέρα τους στην εστίαση! Εάν θέλεις κι εσύ να ανήκεις σε μια εταιρεία που συνεχώς εξελίσσεται, προσφέροντας μοναδική εμπειρία εξυπηρέτησης σε κάθε επισκέπτη της, τότε ανυπομονούμε να σε γνωρίσουμε.✔️Κουλτούρα αναγνώρισηςΟι άνθρωποι μας είναι η κινητήριος δύναμη στα καταστήματα μας και οι ισχυρά θεμελιωμένες αξίες μας αποτελούν τη βάση πάνω στην οποία στηρίζεται κάθε ενέργεια της εταιρίας. Στα KFC πιστεύουμε στην δύναμη της αναγνώρισης και γιορτάζουμε κάθε επίτευγμα της ομάδας μας.✔️ΕκπαίδευσηΣτα KFC η δομημένη εκπαίδευση είναι το κλειδί της επιτυχίας. Επενδύουμε στη συνεχή εκπαίδευση των ανθρώπων μας. Αναγνωρίζουμε εξατομικευμένα τις εκπαιδευτικές ανάγκες, παρέχουμε εκπαίδευση μέσα στα εστιατόριά μας και ταυτόχρονα πραγματοποιούμε εκπαιδευτικά προγράμματα και σεμινάρια, ενισχύοντας έτσι τις ικανότητες των ανθρώπων μας, βελτιώνοντας την αποτελεσματικότητά τους και εμπλουτίζοντας τις γνώσεις που επιβάλλει η κάθε θέση εργασίας.Γίνε μέλος της ομάδας των KFC και απόλαυσε:✅Ανταγωνιστικές αποδοχές✅Ευκαιρίες επαγγελματικής εξέλιξης✅Ιδιωτική ασφάλεια✅Πενθήμερη απασχόληση✅Συνεχή εκπαίδευση και σεμινάρια με στόχο την επαγγελματική κατάρτηση και εξέλιξη✅Επαγγελματικό περιβάλλον &amp; Oμαδικό πνεύμα εργασίας

Assistant Restaurant Managers για τα εστιατόρια KFC

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.&nbsp;ROLE OVERVIEW<ul><li>Part of our Hotel Administration team on our Ocean vessels, the Assistant Systems Manager assists the Systems Manager with maintaining all IT systems and equipment onboard the vessel, and maintains the hardware, cabling systems, networks, software and addresses other technical issues.</li><li>The Assistant Systems Manager reports to Systems Manager Hotel General Manager and IT Technical Support Department.</li></ul>&nbsp;WHAT YOU WILL DO ON BOARD<ul><li>Provide all departments onboard the vessel with general support for systems and procedural activities and provide user training in order to enhance the ship’s user skills.</li><li>Perform daily operations, as detailed in Run Books and other technical documents provided during training.</li><li>In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related hardware.</li><li>Promptly respond to user requests during normal working hours. Extended hours may be required as needed for critical systems support.</li><li>Provide basic user training and support in using common PC software and specialized property management software, as needed.</li><li>Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage. Provide guest support for devices, troubleshooting of WiFi connection &amp; the Viking Voyager App.</li><li>Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product</li><li>Keep the Leadership Team informed of any IT issues and policies that may affect shipboard operations in their areas of responsibility</li></ul> WHY JOIN VIKING?&nbsp;Elevate Your Career&nbsp; Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:&nbsp;<ul><li>Paid training program in skills and approach to premium hospitality services&nbsp;</li><li>On-the-job coaching to help you advance rapidly&nbsp;&nbsp;</li><li>A lifelong network of hospitality professionals from many different countries&nbsp;</li><li>Internal transfer opportunities to River, Ocean and Expedition ships&nbsp; &nbsp;</li></ul>On board our ship&nbsp;<ul><li>Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members&nbsp;</li><li>Crew cabins with only 2 berths (you will have one roommate).&nbsp;</li><li>Travel to/from the ship provided by Viking&nbsp;</li><li>Crew-only deck, dedicated recreational spaces and activities&nbsp;</li><li>Access to use the guest fitness center during certain hours&nbsp; &nbsp;</li></ul>Employee benefits&nbsp;&nbsp;<ul><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Tax-free salary</li></ul> ABOUT YOU<ul><li>A required minimum of 1 years’ experience working with IT systems including hands on experience with assisting end users, operations, and systems administration</li><li>A degree in Computer Science or related and formal training in IT hardware and software is required.</li><li>Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills, the ability to speak an additional language is an advantage.</li><li>Strong administrative skills are required and experience in MXP is preferred.</li><li>Must be proficient with PC based databases, spread sheets, and word processing systems.</li><li>Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and always reflect a positive can-do attitude.</li></ul>

OCEAN - Assistant Systems Manager

The E-commerce &amp; Digital Manager for Romania and Bulgaria will play a pivotal role in driving the e-commerce &amp; digital retail strategy for these markets. The position is responsible for overseeing and guiding the e-commerce teams in Romania and Bulgaria, ensuring alignment with the company’s regional goals and standards.Acting as a key liaison between the regional headquarters and the local market teams, the E-commerce &amp;&nbsp;Digital Manager will be tasked with delivering exceptional customer experience, driving online sales growth, and ensuring seamless collaboration across all stakeholders. Moreover, the role will be responsible for Revenue Growth of websites in Romania &amp; Bulgaria.&nbsp;Key Responsibilities&nbsp;Strategic Leadership<ul><li>Develop and implement the e-commerce strategy for Romania and Bulgaria in alignment with regional and local objectives.</li><li>Analyze market trends, customer behavior, and competitor activity to identify opportunities and make data-driven decisions.</li><li>Set and monitor KPIs for the e-commerce teams in Romania &amp; Bulgaria, ensuring consistent progress towards business goals.</li></ul>Team Management<ul><li>Guide, inspire, and support the e-commerce teams in Romania &amp; Bulgaria to deliver high-performing results.</li><li>Provide mentorship, training, and professional development opportunities to the teams.</li><li>Foster collaboration and knowledge-sharing across the teams to achieve synergies and efficiency.</li></ul>Cross-Functional Collaboration<ul><li>Act as the primary point of contact between the regional headquarters and the local market teams.</li><li>Collaborate with marketing, logistics, IT, and customer service teams to optimize the end-to-end online customer journey.</li><li>Ensure the integration of regional campaigns and initiatives into local e-commerce operations.</li></ul>Performance Optimization<ul><li>Oversee the management of e-commerce platforms, ensuring optimal site performance, user experience, and conversion rates.</li><li>Partner with the analytics team to monitor website metrics, identify areas of improvement, and implement enhancements.</li><li>Ensure alignment with budgeted and financial targets for e-commerce operations in the assigned markets.</li></ul>Localization and Market Understanding<ul><li>Adapt regional and local strategies to fit the unique needs and culture of the Romanian and Bulgarian markets.</li><li>Ensure content, promotions, and campaigns resonate with local customers while maintaining brand consistency.</li></ul>Compliance and Reporting<ul><li>Ensure compliance with local regulations and policies regarding e-commerce operations.</li><li>Provide regular updates and detailed reports to the Regional Head of E-commerce &amp; Communications, highlighting progress, challenges, and opportunities.</li></ul>&nbsp;Qualifications and Skills&nbsp;Education &amp; Experience<ul><li>Bachelor’s degree in business administration, Marketing, or a related field (Master’s degree is a plus).</li><li>Minimum 5 years of experience in e-commerce management, preferably in a multi-country or regional role.</li><li>Proven track record of driving online sales growth and leading successful teams.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills, with the ability to motivate and align cross-functional teams.</li><li>Excellent understanding of e-commerce platforms, digital marketing tools, and analytics.</li><li>Analytical mindset with the ability to interpret data and make strategic recommendations.</li><li>Exceptional communication and interpersonal skills, capable of managing multiple stakeholders across diverse cultures.</li><li>Adaptable and resilient in a fast-paced, dynamic environment.</li><li>Results-driven with a proactive and innovative approach to problem-solving.</li><li>Proficiency in English (knowledge of Romanian or Bulgarian is an advantage).</li><li>Availability for traveling</li></ul>&nbsp;Why Join Us?<ul><li>Be a member of Fourlis 75-year successful track record in South East Europe, and a contributor to our future success.</li><li>Competitive remuneration &amp; benefits package.</li><li>Career development opportunities in a dynamically growing business environment.</li></ul>

E-Commerce & Digital Manager - Romania & Bulgaria

As a Beauty Advisor you are the face of NYX Professional Make Up and the first point of contact with the customer.&nbsp;This role requires a sense of service as you assist the customer with finding the product or service that is perfect for them.&nbsp;You will be responsible for driving retail sales within your counter and working as a team to hit counter targets.&nbsp;You must have a passion for make-up, excellent make up artistry techniques and to love being social and meeting people! Master Category Knowledge<ul><li>Have a full understanding of all NYX Professional Make Up products and services</li><li>Attend, engage and participate in all brand training, and implement afterwards</li><li>Monitor Icon products on a daily basis</li><li>Be aware of competitor’s products and activity, communicating relevant information to line manager</li><li>Have detailed knowledge and awareness of the beauty market</li><li>Be able to offer a high level of expertise in terms of makeup techniques, latest trends and advice</li></ul>&nbsp;Execute Business &amp; Operations<ul><li>To be fully aware and accountable for achievement of personal targets</li><li>Complete all personal paperwork accurately, legibly and on time</li><li>Be aware of and abide by store rules and regulations</li><li>Closely monitor stock levels, following retailer guidelines, raising issues to line manager</li><li>Assist the line manager and store management team in all aspects of the business</li><li>Prepare well for launches/activities</li></ul> Drive Selling Process/Techniques<ul><li>Have a strong focus on link selling and the recruitment of new customers</li><li>Maximize selling during heavy traffic periods, delivering unparalleled service</li><li>Make appropriate, personalized product and sample recommendations</li><li>Use confident communication and presentation skills when dealing with customers</li><li>Generate retail sales through the successful execution of in-store events and strengthen brand loyalty</li><li>&nbsp;Follow the company’s strategy on counter/in store</li><li>Assist customers by finding substitutions for returned merchandise and/or out of stock items</li><li>Regularly communicate Retail and KPI achievement updates to line manage</li><li>Generate traffic through social media networks, be active &amp; connected with the team online</li></ul>&nbsp;Foster Service Attitude<ul><li>Show passion for people and makeup</li><li>&nbsp;Follow grooming guidelines to promote brand image</li><li>Creates long-term relationships with customer and nurtures repeat business</li><li>Ensure customer communication standards are met</li><li>Complete all necessary steps of customer transactions</li><li>Implement customer record system for maximum customer and business benefit</li><li>Maintain a clean and hygienic work area and adhere to hygiene rules</li></ul>&nbsp;Team cooperation<ul><li>Foster team spirit</li><li>Coach peers when appropriate</li><li>Share know-how and experience</li><li>Excellent English knowledge</li><li>Work effectively with colleagues in store, in the field and at head office.</li></ul>&nbsp;Join the most exciting BAs team &amp; apply now!

NYX PM Beauty Advisor (Attiki)

As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.Key Responsibilities:<ul><li>Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards.</li><li>Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally.</li><li>Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation.</li><li>Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies.</li><li>Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift.</li><li>Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively.</li><li>Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records.</li><li>Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences.</li><li>Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (Hospitality or related field – AEI or TEI, National or International).</li><li>2-3 years minimum experience in a similar position , leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Strong communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

Front office Supervisor

Summary: Inside Sales Representation to customer accounts, primarily in the Compounding Pharmacies Segment, as their account manager. This position is responsible for performing the following duties.&nbsp;Key Responsibility AreasIncrease profitable sales volume in Compounding Pharmacies Segment by:• Achieving assigned quarterly sales goals• Researching and identifying sales prospects• Calling upon compounding pharmacies via phone and in person as required by the compounding sales strategy• Developing customer presentations for sales calls• Developing new account relationships/new business opportunities and maximize existing account relationships in assigned territory specific to growing the compounding business• Professionally represent Fagron and maximize sales opportunities at meetings, conferences, and conventions• Launching new products and innovation• Reporting sales progress, maintaining sales records on daily, weekly, and monthly basis, to include sales call reports, weekly preview reports, expense reports, and other reports as directed by the President, Global Pharmaceuticals&nbsp;Ξεχωρίστε από το πλήθοςYou possess the following qualifications, background and abilities:<ul><li>• College business or related field degree</li><li>• Professional inside sales experience strongly preferred</li><li>• Positive, enthusiastic and energetic</li><li>• Strong negotiation skills and written and verbal communication skills</li><li>• Conflict resolution and problem solving skills</li><li>• Ability to thrive in a team environment required</li></ul>Τι προσφέρεταιFagron Hellas offers exciting opportunities for professional growth.

Inside Sales Representative

Job Responsibilities:<ul><li>Ensure a polite and warm welcome to all guests.</li><li>Assist guests, colleagues and visitors when requested.</li><li>Collect and deliver guest luggage and equipment in an efficient and timely manner.</li><li>Escort guests to room placing luggage in room.</li><li>Build full knowledge of Resort and hotel facilities, services and local area.</li><li>Ensure excellent response to all requests.</li><li>Always maintain a high standard of personal appearance and hygiene.</li></ul>Job Requirements:<ul><li>Minimum 1-2 years of experience in a similar position ideally within a 5* Luxury Hotel.</li><li>Excellent knowledge of English language; a second language (German, Russian or French) will be considered as an asset.</li><li>Valid European Union driving license.</li><li>Excellent personal presentation.</li><li>Pleasant personality with enviable customer service skills, excellent communication and interpersonal skills.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments.</li><li>Daily meals.</li><li>Pleasant working environment.</li><li>Supportive management.</li><li>Training and career development.</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Bell Boy - SANT.BELL

Grant Thornton Greece is a member firm of Grant Thornton International Limited (GTIL), one of the leading organizations delivering audit, tax and advisory services. Grant Thornton’s Outsourcing Services practice is continuously growing, offering high quality services to our clients, committed to “making a difference every day” and is currently seeking to employ a Marketing coordinator&nbsp;(client facing role).The role in more details: <ul><li>Someone responsible for the order to invoice process and the daily communication with customers on any operational issue (orders, deliveries, invoices, returns, queries, complaints).</li><li>Be the first point of contact for the respective customer accounts and develops a cooperative and credible relationship with customers on all operational aspects.</li><li>Communication and co-ordination with internal departments to ensure that customers’ needs are met effectively and efficiently.</li><li>Managing incoming calls and customer service inquiries</li><li>Efficiently handles the order to invoice process by coordinating the rest functions as appropriate so as to ensure that the order is delivered On Time and In Full</li><li>Identifying and assessing customers’ needs to achieve satisfaction</li><li>Communicates with customers under area of responsibility on any operational matter (through phone &amp; e-mail)</li><li>Receives and promptly answers any customer inquiries</li><li>Receives customer orders, credit requests, return requests and promptly captures and process them through SAP</li><li>Receives complaints, logs them and promptly notifies Quality or Regulatory department</li><li>Monitors consignment stock levels - new/revised agreements, SKU lists and stock level adjustments.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Invoice issuing and printing</li><li>Keeps records of customer interactions, process customer accounts and file documents</li><li>Addresses requests and unresolved issues to the designated resource as appropriate&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Reports customer service losses and reason coding (Loss Tree Analysis)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Any other duties or projects as assigned by the Line Manager&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>Bachelor’s degree</li><li>Up to 2 years of work experience, ideally in an administrative role</li><li>Experience in the pharmaceutical or healthcare industry is a plus, but not required.</li><li>Strong organizational skills and attention to detail.</li><li>Fluent communication skills in both Greek and English.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>SAP Knowledge is a plus</li></ul>

Customer Service Representative

<ul><li>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. </li><li>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. </li><li>Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. </li><li>Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. </li><li>Communicate issues to next shift. Complete required paperwork.</li></ul>&nbsp;<ul><li>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.</li><li>Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</li><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language.</li><li>Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.</li><li>Ensure adherence to quality expectations and standards.</li><li>Read and visually verify information in a variety of formats (e.g., small print).</li><li>Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.</li><li>Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.</li><li>Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.</li><li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</li></ul>&nbsp;PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

Assistant Floor Supervisor

As an Inside Sales Specialist – German Market (m/f/d), your main focus would be to align your specialist sales activities accordingly to support the sales team in the German market. The following activities are within your area of responsibility:<ul><li>Precise analysis of customer requirements, preparation and management of customized offers &amp; orders as well as processing of tenders.</li><li>Active support of our account managers and development of cooperations with existing customers.</li><li>Close collaboration with our technical specialists to offer our customers the best possible service.</li><li>Upselling and cross-selling of our products and services.</li></ul>Your Profile<ul><li>Sales talent with practical experience in B2B sales.</li><li>Good prior knowledge in the IT environment with a focus on Cyber Security or Managed Services is an advantage.</li><li>Strong communication skills with a customer-oriented mindset.</li><li>Willingness to learn and self-motivation with an enthusiasm for the most modern IT topics.&nbsp;</li><li>Structured and independent way of working with great presentation skills.</li><li>Very good written and spoken German and English skills complete your profile.</li></ul>We Offer<ul><li>30 days of vacation&nbsp;(regardless of the length of service)</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Inside Sales Specialist - German Market (m/f/d)

We are seeking a Host / Hostess to join our team for the Season 2026. You will welcome guests with genuine warmth, manage reservations and seating, and ensure that each visitor enjoys the relaxed and authentic experience.&nbsp; What You Will Do&nbsp;<ul><li>Set up the host/hostess stand, review reservation book, and recommend room setup.&nbsp;</li><li>Inspect dining areas and tables prior to opening.&nbsp;</li><li>Develop complete working knowledge of menus, menu ingredients, and daily unavailable items.&nbsp;</li><li>Assign seating according to guest preferences and service standards.&nbsp;</li><li>Maintain station chart and cover count using the Open Table system.&nbsp;</li><li>Handle guests without reservations and lost &amp; found items.&nbsp;</li><li>Answer telephones and take reservations according to Four Seasons standards.&nbsp;</li><li>Anticipate guest needs, respond to inquiries, and ensure satisfaction.&nbsp;</li><li>Collaborate with culinary, stewarding, and housekeeping teams.&nbsp;</li><li>Assist with food &amp; beverage service across all meal periods, events, and in-room dining.&nbsp;</li><li>Ensure safety, hygiene, and emergency procedures are followed.&nbsp;</li><li>Complete other duties or projects as assigned by Outlet Manager or Director of F&amp;B.&nbsp;</li></ul> What You Bring&nbsp;<ul><li>Previous experience in fine dining or high-volume service is an advantage.&nbsp;</li><li>Strong interpersonal skills, attention to detail, and ability to work in a fast-paced environment.&nbsp;</li><li>Fluency in English; proficiency in Greek is an advantage.&nbsp;</li><li>Food handling and sanitation certification is a plus.</li></ul>What We Offer&nbsp; Competitive Salary and comprehensive Benefits Package.&nbsp; Complimentary Employee Meals, Uniform &amp; Laundry Services.&nbsp; Ticket Restaurant monthly allowance.&nbsp; Employee Recognition Program.&nbsp; Complimentary Nights at Four Seasons Hotels &amp; Resorts worldwide.&nbsp; Opportunities for Global Travel through Task Forces and Transfers.&nbsp; Access to Four Seasons global Training &amp; Development programs. Accommodation and transport to and from the hotel will be provided. All applicants must possess the legal right to work in Greece.

Host / Hostess (Seasonal) REQ10366507

Assist the Demi Chef de Partie, Chef de Partie in the preparation, production and service of food items of the kitchen within the designated area. The job holder must be familiar with all policies and procedures of the department, F&amp;B standards, Health &amp; Hygiene, Fire &amp; Safety standards.&nbsp;&nbsp;Key Duties and Responsibilities&nbsp;&nbsp;<ul><li>Follow the standard recipes, methods of preparation and presentation according to the department/hotel standard as laid down by the Sous Chef ensuring you are maintaining the relevant standards.&nbsp;</li><li>Be familiar with the menu and thoroughly know the ingredients, portion size, method of cooking, preparation time and presentation of item on the menu thereby ensuring the items are properly prepared and presented whether hot or cold or as the case might be.&nbsp;</li><li>Constantly check prepared food for its taste, temperature and visual appeal. Being aware of the importance of quality food and make every effort to prepare the items to the established quality. &nbsp;</li><li>Check daily all fridges and storerooms in the designated section ensure that the correct temperatures are being maintained and making sure all perishable items are in perfect condition. Take preventive action against loss whenever necessary.</li><li>Ensure and prevent the use of spoiled or contaminated products in any phase of food preparation. Double check with a senior chef should anything be in doubt regarding the quality and freshness of ingredients&nbsp;</li><li>Be on duty according to the scheduled roster, correctly groomed and in a condition to perform assigned duties.</li><li>To ensure that all Food Safety standards – HACCP are followed to the fullest.</li><li>Participate in ‘on-the-job’ training and mentoring from senior chefs to ensure that you perform at the required standards. &nbsp;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements&nbsp;&nbsp;<ul><li>Qualification in Commercial Cookery from an internationally recognized institution with minimum of 1 year Chef experience&nbsp;</li><li>Knowledge of procedures and methods used in the preparation, production, presentation and storage of food items is required.</li><li>Proficiency in English would be beneficial.</li></ul>&nbsp;This position is for the summer season of 2026.&nbsp;

Commis 1 (6748)

At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.What You Will Do:<ul><li>Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.</li><li>Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.</li><li>Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.</li><li>Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.</li><li>Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.</li><li>Oversee night audit procedures and prepare required accounting reports.</li><li>Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.</li><li>Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.</li><li>Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.</li><li>Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.</li><li>Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.</li><li>Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.</li><li>Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.</li><li>Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.</li><li>Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.</li><li>Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.</li></ul>What You Bring:<ul><li>Proven experience in Front Office operations, preferably in luxury hospitality.</li><li>Strong leadership presence with the ability to supervise, motivate, and develop teams.</li><li>Deep understanding of guest service standards, night audit processes, and crisis management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Fluency in English; additional languages are an asset.</li><li>Able to work overnight schedules, weekends, and holidays.</li><li>Professional presentation, grooming, and behavior aligned with Four Seasons standards.</li></ul>What We Offer:<ul><li>Employee Meals and Uniform &amp; Laundry provided.</li><li>Ticket Restaurant Monthly Amount of €100.</li><li>Bus Transportation to/from Elliniko.</li><li>Monthly Employee Recognition Program.</li><li>Global career growth opportunities through Task Forces and Transfers.</li><li>Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).</li></ul>At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

Night Manager REQ10363997

Intellectica is recruiting an Operations Coordinator on behalf of its client, a leading medical aesthetics and regenerative medicine group headquartered in Glyfada, operating under an on-site work model. The company is renowned for its innovative treatments, clinical excellence, and commitment to enhancing natural beauty and well-being. Based in Glyfada, Attica, this role reports directly to the CEO and plays a central role in the organization, coordination, and optimization of the clinic’s operations, ensuring efficient day-to-day performance and sustainable long-term growth.Key activities and responsibilities of this role include:<ul><li>Ensure day-to-day operational efficiency and optimization of the clinic’s operations</li><li>Manage procurement, warehouse, and inventory operations, including stock counts, variance control, and quantitative and qualitative receipt of materials</li><li>Oversee supplier orders and pricing, supporting smooth supply flow and timely availability of materials</li><li>Coordinate and oversee internal and external stakeholders regarding the availability and management of equipment across office and storage areas</li><li>Maintain accurate and up-to-date records related to maintenance activities, service history, and external partner performance</li><li>Coordinate with external IT vendors to resolve technical issues and support ongoing operational needs</li><li>Prepare monthly performance reports tracking key business and operational indicators</li><li>Contribute to budgeting processes and ensure accurate maintenance of procedural records</li><li>Oversee office management activities and coordinate the business calendar</li><li>Collaborate on process improvements and SOP implementation to enhance workflow and compliance</li><li>Participate in HR-related tasks, such as onboarding and training of front desk staff when required</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Economics, or a related field</li><li>A minimum of 5 years of professional experience in operations, administration or coordination roles, ideally within a small to medium-sized business environment</li><li>Excellent knowledge of ERP and CRM systems; experience with SAP will be considered an asset</li><li>Proficiency in Microsoft Office applications, such as Outlook, Excel, Word</li><li>Fluent in Greek with professional-level English communication skills</li></ul>Core competencies of a successful candidate:<ul><li>Detail-oriented and structured thinker</li><li>Leadership capability, defining priorities and driving effective execution</li><li>Discreet, ethical, and trustworthy</li><li>Solution-driven with a process mindset and strong organizational skills</li><li>Able to communicate clearly across teams</li><li>Proactive, reliable, and hands-on</li></ul>Apply Now

Operations Coordinator int-0458

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

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