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Ο Area Manager της IL TOTO διασφαλίζει την άριστη λειτουργία των καταστημάτων που βρίσκονται υπό την ευθύνη του, εφαρμόζοντας πρότυπα για την ποιότητα των προϊόντων, την εξυπηρέτηση και την εικόνα των καταστημάτων. Είναι υπεύθυνος για την εκπαίδευση του προσωπικού, την παρακολούθηση των οικονομικών αποτελεσμάτων και την υποστήριξη των καθημερινών λειτουργιών.Καθήκοντα:<ul><li>Διασφάλιση Λειτουργίας:&nbsp;Εξασφαλίζει την τήρηση των διαδικασιών και των προτύπων ποιότητας.</li><li>Εκπαίδευση Προσωπικού:&nbsp;Παρέχει εκπαίδευση και επανεκπαιδεύει το προσωπικό στα καταστήματα ευθύνης του, συμπεριλαμβανομένων των νέων προϊόντων και διαδικασιών.</li><li>Επίβλεψη Καθημερινών Εργασιών:&nbsp;Διεξάγει ελέγχους για την ποιότητα, τη σωστή χρήση εξοπλισμού και την εξυπηρέτηση πελατών.</li><li>Λύση Θεμάτων:&nbsp;Ενεργεί άμεσα για την επίλυση λειτουργικών και τεχνικών ζητημάτων.</li><li>Τοπική Προβολή:&nbsp;Αναγνωρίζει τις ανάγκες για τοπικό marketing και παρακολουθεί την υλοποίηση αυτών των ενεργειών.</li><li>Αξιολόγηση Αποτελεσμάτων:&nbsp;Συγκεντρώνει δεδομένα και αξιολογεί την αποτελεσματικότητα των ενεργειών για συνεχή βελτίωση.</li></ul>Απαιτούμενα Προσόντα:<ul><li>Πιστοποίηση SCA ή παρακολούθηση εγκεκριμένων σεμιναρίων barista.</li><li>Εμπειρία 2-4 ετών σε αντίστοιχη θέση, ιδανικά στον χώρο της εστίασης.</li><li>Άριστες επικοινωνιακές και διαπραγματευτικές δεξιότητες.</li><li>Οργανωτικότητα και συνέπεια.</li><li>Καλή γνώση MS Office και δυνατότητα ταξιδιών.</li></ul>Παροχές:<ul><li>Εταιρικό αυτοκίνητο και εξοπλισμός (tablet, κινητό τηλέφωνο).</li><li>Συνεχής εκπαίδευση και προοπτικές επαγγελματικής εξέλιξης.</li><li>Εργασία σε ένα δυναμικό και υποστηρικτικό περιβάλλον.</li></ul>

Area Manager

Κύριες Υπευθυνότητες :&nbsp;<ul><li>Είναι υπεύθυνος για την επίτευξη των ευρύτερων ποσοτικών-ποιοτικών στόχων Πωλήσεων για τα Καταστήματα ευθύνης.</li><li>Είναι υπεύθυνος για την επίβλεψη των Διευθυντών Καταστημάτων ευθύνης.</li><li>Παρέχει υποστήριξη στους Διευθυντές/ριες καταστημάτων ευθύνης, διατηρώντας ταυτόχρονα την τέλεια εξυπηρέτηση των πελατών μας.</li><li>Έχει την ευθύνη της επιλογής / αναπλήρωσης, αξιολόγησης, ανάπτυξης και&nbsp;υποστήριξης του ανθρώπινου δυναμικού των καταστημάτων ευθύνης.</li><li>Παρακολουθεί και αναθεωρεί το εβδομαδιαίο και μηνιαίο πλάνο ανά κατάστημα.</li><li>Εκτελεί&nbsp;επισκέψεις στα καταστήματα, για τον έλεγχο της εφαρμογής των εγκεκριμένων διαδικασιών και ενεργειών.</li><li>Έχει την ευθύνη καλής εικόνας των καταστημάτων ευθύνης.</li><li>Παρακολουθεί τα προγράμματα εργασίας του προσωπικού των καταστημάτων και παρεμβαίνει για τυχόν διορθωτικές ενέργειες.</li></ul>&nbsp;Τι προσφέρουμε εμείς:<ul><li>Ευκαιρίες εξέλιξης σε δυναμικό περιβάλλον.</li><li>Ανταγωνιστικό σχήμα αποδοχών και bonus.</li><li>Εκπαίδευση και υποστήριξη για την επίτευξη των στόχων σου.</li><li>Δικό σου εταιρικό αυτοκίνητο με κάρτα καυσίμων.</li></ul>

The role reports to the Retail manager and includes the below responsibilities:<ul><li>Manages operations in the regions/stores for which he/she is in charge and makes proposals for improving the process within the Operations department.</li><li>Organizes work and is responsible for the results of work in his/her team: defines KPIs, delegates tasks to associates, monitors the results of associates, motivates employees, develops knowledge of associates, implements company rules, informs employees about all news at regular monthly meetings and regular visits actions.</li><li>Implements and controls the implementation of the company’s strategy in order to ensure a high level of customer satisfaction in the region for which is he/she in charge.</li><li>In cooperation with retail manager sets and monitors the implementation of action plans in order to improve the work process at the regional level he/she leads.</li><li>Provides constructive feedback to other departments on operational challenges, sales improvement and overall performance improvement (range, stock, promotions, innovations, deliveries) for the region he/she manages.</li><li>He/she is responsible for the implementation of all standard operating procedures in retail stores in order to ensure the execution of all necessary activities and processes&nbsp;</li><li>Implements and controls all standards related to the appearance of the facility in the stores (hygiene, equipment, devices, visual merchandising…).</li><li>He/she is responsible for improving the work of retail stores through improvements in the work process, financial performance indicators and customer relations.</li><li>Plans and controls sales targets and costs for the region in charge in order to achieve the annual business plan.</li><li>Regularly monitors the inventory turnover ratio and makes suggestions to ensure that the values ​​are in line with the defined business plan.</li><li>Ensures and is responsible that the write-off and deficit are in accordance with the values ​​defined by the business plan – the rulebook for the region he leads.</li><li>He/she is responsible for the availability and high level of service that employees in retail stores provide to consumers, in order to attract more consumers and retain existing ones.</li><li>With his/hers work and undertaken activities, he/she improves the experience of buying consumers in stores.</li><li>He/she is responsible for monitoring and managing the schedule of employees in retail stores, their absences, transfers between stores, respecting all legally prescribed elements and informing Retail manager.</li><li>Provides full support, in all segments of work, new and renovated stores. Organizes all activities and all services related to the opening, renovation, and relocation of stores.</li><li>Provides support, trains and is responsible for employee training through referral to appropriate training, monitors improvements in daily work and provides feedback regarding their development&nbsp;</li><li>Monitors and identifies competition activities, accordingly, proposes new activities&nbsp;</li></ul>&nbsp;Key Requirements:<ul><li>A bachelor’s degree in marketing, business, or supply chain management.</li><li>At least 3 years of experience in Regional manager or similar roles</li><li>An excellent grasp retail and cosmetics market.</li><li>Possess great organizational, team leading and interpersonal skills.</li><li>Responsible, analytical, fast reacting and acting, able to work towards a common result for the appointed area.</li><li>Proficient in ERP&nbsp;</li><li>Driving license</li><li>Fluent in English&nbsp;</li></ul>

Regional manager

Στο πλαίσιο λοιπόν της διαρκούς ανάπτυξής μας, αναζητούμε τον κατάλληλο υποψήφιο για τη θέση:&nbsp;Διευθυντή/ρια Πωλήσεων&nbsp;Ο/Η κατάλληλος/-η υποψήφιος/-α θα έχει ενεργό ρόλο στην οργάνωση, τον συντονισμό και την εφαρμογή των ενεργειών του τμήματος πωλήσεων, στο πλαίσιο ενός σύγχρονου και μηχανογραφημένου περιβάλλοντος. Η θέση απαιτεί ηγετικό προφίλ, στρατηγική σκέψη, εμπορική αντίληψη και ικανότητα διαχείρισης μεγάλων ομάδων πωλήσεων.Κύριες Αρμοδιότητες:<ul><li>Συμμετοχή στον σχεδιασμό της εμπορικής στρατηγικής και στην κατάρτιση του ετήσιου πλάνου πωλήσεων.</li><li>Οργάνωση και παρακολούθηση των ομάδων πωλήσεων, με στόχο τη βέλτιστη απόδοση και ευθυγράμμιση με τους στρατηγικούς στόχους της εταιρείας.</li><li>Καθορισμός επισκεπτικών πλάνων και προγραμμάτων πωλητών, καθώς και συντονισμός του καθημερινού τους έργου σύμφωνα με τα projects και τις προτεραιότητες του οργανισμού.</li><li>Ποιοτική και ποσοτική αξιολόγηση της απόδοσης της ομάδας, με ανάπτυξη σχεδίων βελτίωσης και προτάσεις για ενίσχυση της αποδοτικότητας.</li><li>Συνδιαμόρφωση στόχων πωλήσεων ανά περιοχή, πωλητή και κατηγορία προϊόντων.</li><li>Συμμετοχή στην προσέλκυση, αξιολόγηση και αξιοποίηση νέων ή υφιστάμενων στελεχών του τμήματος.</li><li>Ανάλυση αγοράς και πελατολογίου, υποστήριξη εμπορικών ενεργειών και συμμετοχή σε διαχείριση στρατηγικών πελατών.</li><li>Υποστήριξη after-sales και ενεργή συμμετοχή σε επισκέψεις όταν απαιτείται.</li><li>Συνεργασία με τα τμήματα marketing, customer service, logistics και product management για τη βέλτιστη εμπορική λειτουργία.</li><li>Εντατική χρήση συστημάτων CRM, ERP (κατά προτίμηση Entersoft), Excel και εργαλείων reporting για τη λήψη εμπορικών αποφάσεων βάσει δεδομένων.</li></ul>Απαραίτητα Προσόντα:<ul><li>Πτυχίο ΑΕΙ (οικονομικής ή τεχνολογικής κατεύθυνσης, διοίκησης επιχειρήσεων ή marketing). Μεταπτυχιακός τίτλος θα εκτιμηθεί.</li><li>Ελάχιστη εμπειρία 5 ετών σε οργανωμένα&nbsp;τμήματα πωλήσεων σε θέση ευθύνης (π.χ. Διευθυντής Πωλήσεων, Εμπορικός - Περιφερειακός Διευθυντής, Επικεφαλής Πεδίου).</li><li>Εμπειρία σε διαχείριση προϊόντων με μεγάλο πλήθος κωδικών (multi-SKUs) και συνθετικά εμπορικά σχήματα.</li><li>Καλή γνώση αγγλικών (Proficiency ή αντίστοιχο επίπεδο). Δεύτερη ξένη γλώσσα επιθυμητή.</li><li>Πολύ καλή γνώση MS Office (advanced Excel), ERP – CRM περιβάλλοντος, και εξοικείωση με BI εργαλεία (reporting dashboards, KPIs monitoring).</li><li>Εμπειρία στην καθοδήγηση ομάδων, διοικητικές ικανότητες και στρατηγική σκέψη.</li><li>Άριστες επικοινωνιακές δεξιότητες, υπευθυνότητα και οργανωτική συνέπεια.</li><li>Ιδιαίτερη εξοικείωση με σύγχρονες τεχνολογίες και ψηφιακά εμπορικά εργαλεία.</li><li>Κάτοχος άδειας οδήγησης Ι.Χ.</li><li>Γνώση ή εμπειρία στον χώρο του DIY θα θεωρηθεί επιπλέον προσόν.</li></ul>Η εταιρεία προσφέρει:<ul><li>Ανταγωνιστικό πακέτο αποδοχών, ανάλογο της εμπειρίας και των προσόντων.</li><li>Εταιρικό αυτοκίνητο και έξοδα κίνησης.</li><li>Συμμετοχή σε bonus scheme βάσει στόχων και επίτευξης KPIs.</li><li>Συνεχή εκπαίδευση και υποστήριξη για την επαγγελματική εξέλιξη του/της κατόχου της θέσης.</li><li>Εξαιρετικό, αξιοκρατικό εργασιακό περιβάλλον, σε εταιρεία με σταθερή και αναπτυσσόμενη παρουσία στην αγορά.</li></ul>

Sales Manager

Your role as a Government &amp; Public Sector Consultant / Senior Consultant will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a Government &amp; Public Sector Consultant / Senior Consultant, you will demonstrate and develop your ability to:<ul><li>Analyze and document the&nbsp;client’s&nbsp;current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);</li><li>Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;</li><li>Define the process efficiency metrics (KPIs) and the appropriate SLAs;</li><li>Generate business requirement documents for key process improvement projects;</li><li>Effectively monitor project and program implementation;</li><li>Analyze business requirements and prepare technical and functional specifications and develop tender documents;</li><li>Manage and deliver projects and proposals;</li><li>Deal with project research and participate in report writing process;</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>Bachelor’s degree in Public Policy, International Studies, Economics, Business Administration, Finance or Engineering;</li><li>Master’s Degree in Business Administration (MBA) or similar will be considered as a plus;</li><li>Between 2 - 5&nbsp;years of relevant work experience in a consulting firm or related professional area with emphasis on providing advisory services to public sector organizations;</li><li>Knowledge and prior experience in areas related to Government and Public Sector Services gained through serving Greek public administration, European Institutions and / or International Donor Organizations across multiple policy areas;</li><li>Prior experience in preparation of responses to Greek public sector and European tenders will be considered as a plus;</li><li>Understanding of the latest trends across various policy areas (e.g., general public services, economic affairs, environmental protection, social policies), along with insights into major planned Greek public sector reforms and the funding or financing opportunities available for their implementation;</li><li>Strong problem-solving skills and ability to develop insights from quantitative and qualitative information;</li><li>Experience in management of co-funded projects will be considered as a plus;</li><li>Excellent interpersonal skills and ability to prioritize and handle multiple assignments;</li><li>Strong oral and written Greek &amp; English language communication skills;</li><li>Computer literacy;</li><li>Military obligations fulfilled where applicable.</li></ul> #AboutTechnology&amp;Transformation&nbsp;Five core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Customer;</li><li>Human Capital.</li></ul>

Government & Public Sector Consultant / Senior Consultant

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing &amp; Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.&nbsp;What you'll be doing<ul><li>Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing</li><li>You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!</li><li>Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.&nbsp;</li></ul>Our humble expectations<ul><li>Master’s or Bachelor's degree in business, marketing, data science, or a related field.</li><li>Previous experience in consumer business, product operations, growth, marketing, or management consulting.</li><li>Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously.</li><li>Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.</li><li>Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.</li></ul>

Regional Manager, Strategy & Operations

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

Workforce Management Global Intraday Lead

The&nbsp;Deputy Security Manager&nbsp;deputizes the Security Manager in ensuring the safety and security of passengers, staff, and assets of the airline.This role involves overseeing the documentation and implementation of security measures, coordinating with relevant authorities and third party security staff.The Deputy Security Manager also steps in for the Security Manager during absences and plays a crucial role in emergency response.Responsibilities:<ul><li>Assist in developing and implementing company’s security policies and procedures.</li><li>Monitor day-to-day security operations to ensure compliance with regulatory requirements and internal policies.</li><li>Conduct regular security inspections and audits to identify, prevent and mitigate potential threats.</li><li>Coordinate with internal and external stakeholders, including law enforcement and regulatory bodies, to manage and respond to security threats.</li><li>Develop and implement emergency response plans and conduct drills and simulations.</li><li>Ensure compliance with national and international aviation security regulations (e.g., TSA, ICAO, IATA).</li><li>Prepare and submit security reports and documentation to regulatory authorities.</li><li>Keep abreast of changes in security regulations and update policies and procedures accordingly.</li><li>Lead investigations into security incidents or potential breaches.</li><li>Coordinate with relevant departments and authorities during security incidents.</li><li>Implement corrective actions and preventive measures following incidents.</li><li>Oversee the maintenance and operation of security equipment, including surveillance systems, access control, and screening devices where applicable.</li><li>Ensure a secure and positive experience for passengers, maintaining a balance between security and customer service.</li><li>Train accordingly SKY express personnel on elements within the perimeter of the Security Manager area of responsibility.</li></ul>Competences:<ul><li>Excellent leadership and team work skills.</li><li>Ability to assess and mitigate security risks.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and make decisions during emergencies.</li></ul>Requirements:<ul><li>Bachelor’s degree in Security Management, Aviation Management, or a related field.</li><li>Relevant certifications (e.g., Certified Protection Professional, Certified Aviation Security Professional) are a plus.</li><li>Minimum of 5 years of experience in security management, with at least 2 years in a supervisory role within the aviation industry.</li><li>Strong understanding of aviation security regulations and standards.</li><li>Fluency in English (oral and written).</li></ul>Notes:<ul><li>Primarily Athens International airport-based, with occasional travel to other locations as required.</li><li>Full-time position with a need for certain flexibility in working hours, including nights, weekends, and holidays.</li></ul>About SKY express:We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the planned addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connectingpeople, businesses, and dreams wherever we fly.SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:• The ERA Airline Excellence Award 2023• The ERA Innovation Airline Award 2023At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.We can’t wait to have you on board on this new remarkable journey!Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.Please note that only shortlisted candidates shall be contacted.

Deputy Security Manager

We are looking for a Senior Compliance Officer to join our team at&nbsp;Eurolife FFH Life Insurance. As a senior member of the Compliance team you will drive the Company’s compliance framework, ensuring strong oversight across AML, FATCA/CRS, broader regulatory requirements and internal policies. The role reports to the Head of the Compliance Function.Role responsibilities<ul><li>Contribute to the development, maintenance and implementation of the Compliance Framework in line with local and EU regulations.</li><li>Conduct compliance risk assessments to identify, evaluate the level, significance, and scope of regulatory risks and oversee mitigation plans</li><li>Stay fully informed on relevant laws, regulations, AML requirements, and FATCA/CRS obligations.</li><li>Monitor the Company’s compliance with legal, regulatory, AML, and FATCA/CRS reporting requirements, as well as internal policies.</li><li>Monitor and support effective product governance throughout the product lifecycle in accordance with IDD and POG regulatory requirements. Oversee the implementation and effectiveness of the AML Framework.</li><li>Lead and supervise all FATCA/CRS Reporting obligations, ensuring accuracy, validation, and timely submissions.</li><li>Investigate irregularities, AML red flags, and complex compliance issues.</li><li>Coordinate ESG (Environmental, Social, and Governance) reporting in line with regulatory and corporate sustainability requirements.</li><li>Design and deliver across the organization compliance training programs on existing and upcoming regulatory obligations (incl. AML and FATCA/CRS compliance), and the business impact of non-compliance.</li><li>Prepare compliance reports for senior management, and regulatory authorities.</li><li>Escalate areas of concern and support decision-making at senior level.</li><li>Contribute to the enhancement of a strong compliance control framework, including AML and international tax reporting controls.</li><li>Collaborate cross-functionally to foster a strong culture of compliance.</li></ul>Knowledge, Skills &amp; Experience<ul><li>Minimum 5-7+ years of senior experience in Compliance within insurance or financial services sectors.</li><li>Degree in Law, Business Administration, Finance, Economics, Social Sciences or any other relevant field. &nbsp;Postgraduate studies or certifications in Compliance or Risk Management will be considered as a plus.</li><li>Strong knowledge of Greek and EU regulatory frameworks (Solvency II, IDD, POG, GDPR).</li><li>Familiarity with ESG standards and sustainability reporting frameworks.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Project management skills</li><li>Familiarity with industry practices and professional standards</li><li>Integrity and professional ethics</li><li>Business acumen</li><li>Teamwork skills</li><li>Attention to detail</li></ul>What we offer<ul><li>A competitive compensation package relevant to qualifications.</li><li>Ongoing training and development.</li><li>Health Insurance Plan</li><li>Eurolife Hybrid Working Model</li></ul>

Senior Compliance Officer

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

The&nbsp;Trade Marketing Manager&nbsp;will play a crucial role in driving&nbsp;brand visibility, increasing&nbsp;market share, and&nbsp;maximizing sales growth.&nbsp;This position involves&nbsp;collaborating closely with sales, brand, and product teams to create and implement effective trade marketing plans&nbsp;that align with the&nbsp;company's overall business objectives. This role requires&nbsp;strategic thinking&nbsp;and involves leveraging a&nbsp;strong analytical background&nbsp;to understand&nbsp;market &amp; retail dynamics, consumer behavior, and&nbsp;sales data&nbsp;to optimize trade marketing efforts. The ideal candidate will have&nbsp;strong leadership skills&nbsp;and will possess&nbsp;expertise in sales analysis, business insights&nbsp;and&nbsp;trade marketing best practices&nbsp;to support the company's overall business objectives.&nbsp;Key Responsibilities:Market and Competitor Analysis:&nbsp;Perform ongoing&nbsp;market research&nbsp;and&nbsp;mapping, customer segmentation&nbsp;as well as&nbsp;competitor analysis&nbsp;to identify market trends,&nbsp;consumer preferences, and&nbsp;competitive positioning, providing actionable insights to the sales, product and marketing teams including&nbsp;new product/range proposals and pricing policies.Sales and Business Analysis &amp; Forecasting:&nbsp;Develop and maintain&nbsp;dashboards and reports, utilizing data analytics tools. Conduct&nbsp;in-depth sales analysis&nbsp;(turnover, sales volume per SKU / brand / category/ market/ key account etc) and&nbsp;the impact of trade marketing activities on sales performance&nbsp;to identify trends, opportunities, and areas for improvement as regards trade marketing &amp; pricing strategies, promotional activities&nbsp;to drive business growth and improve market shares &amp; penetration.Trade Planning:&nbsp;Develop and execute&nbsp;comprehensive trade marketing plans that support the company’s sales and marketing objectives, in close collaboration with sales, marketing, and product teams&nbsp;to align&nbsp;with brand and product strategies&nbsp;and&nbsp;overall business goals.Campaign Management &amp; Retail Execution:&nbsp;Lead the&nbsp;development&nbsp;and implementation of&nbsp;retail execution plans,&nbsp;including&nbsp;merchandising, promotions, events and in-store activations, to drive product visibility, engagement, and sales. Collaborate with sales and marketing teams to develop&nbsp;promotional materials, point-of-sale (POS) displays, and sales collateral&nbsp;to support product launches and seasonal campaigns.&nbsp;Sales team training&nbsp;on all relevant initiatives.Relationship Building:&nbsp;Build and maintain&nbsp;strong relationships with key retail partners, distributors, and other stakeholders&nbsp;to ensure successful execution of trade initiatives.&nbsp;Support key accounts&nbsp;with&nbsp;marketing plans&nbsp;and campaigns in collaboration with Brand teamInnovation and Best Practices:&nbsp;Stay&nbsp;current with industry trends, innovations, and best practices in shopper marketing. Introduce&nbsp;new tools, techniques, and approaches to enhance campaign effectiveness and shopper engagement.Budget Management:&nbsp;Develop and manage trade marketing budgets, ensuring&nbsp;effective allocation&nbsp;of resources to&nbsp;maximize ROI on trade marketing initiatives.Team Leadership:&nbsp;Mentor and&nbsp;guide team members,&nbsp;fostering a&nbsp;collaborative&nbsp;and&nbsp;high-performance&nbsp;culture not only within the trade marketing team, but&nbsp;also cross-functional&nbsp;between sales, marketing, product teams&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in business administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>MBA or master’s degree will be preferred</li><li>Minimum of&nbsp;7-10 years of experience in trade marketing,&nbsp;sales analysis, business insights, or related roles</li><li>Previous experience in the&nbsp;tools, machinery&nbsp;or&nbsp;chemicals&nbsp;industry will be preferred</li><li>Proven&nbsp;track record&nbsp;of developing and executing&nbsp;successful trade marketing plans&nbsp;and campaigns.</li><li>Experience in an&nbsp;omni-channel retail</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Proficiency in&nbsp;data analysis tools and platforms&nbsp;(e.g., Nielsen, IRI, Power BI, Tableau).</li><li>Proficiency in&nbsp;ERP – CRM&nbsp;tools and&nbsp;Microsoft Office&nbsp;Suite</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Leadership experience&nbsp;with a demonstrated ability to manage and develop a team</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li></ul>&nbsp;Qualifications:<ul><li>Strong&nbsp;understanding of retail dynamics, shopper behavior, and consumer psychology.</li><li>Excellent&nbsp;project management skills, with the ability to manage multiple projects simultaneously.</li><li>Strong&nbsp;analytical skills&nbsp;with a proven ability to&nbsp;interpret complex data&nbsp;and translate it into actionable business strategies.</li><li>Exceptional&nbsp;communication and interpersonal skills,&nbsp;with the ability to influence and build strong relationships with internal and external stakeholders.</li><li>Ability&nbsp;to thrive in a fast-paced, dynamic environment&nbsp;and adapt to changing priorities.</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Trade Marketing Manager

Η θέση αναφέρεται στην/ον Operations Manager και περιλαμβάνει τις παρακάτω αρμοδιότητες:<ul><li>Διασφάλιση άριστης λειτουργίας του καταστήματος.</li><li>Επίτευξη του προϋπολογισμού και των στόχων του καταστήματος.</li><li>Προγραμματισμός του προσωπικού σύμφωνα με τις επιχειρηματικές ανάγκες.</li><li>Έλεγχος της διαθεσιμότητας εμπορευμάτων και υπηρεσιών, διατηρώντας τα αποθέματα σε καλό επίπεδο.</li><li>Παροχή υψηλού επιπέδου άμεσης και έμμεσης εξυπηρέτησης των πελατών στο κατάστημα, σύμφωνα με τις εταιρικές προδιαγραφές.</li><li>Βέλτιστη παρουσίαση των προϊόντων και των προωθητικών ενεργειών στο κατάστημα, με στόχο τη μεγιστοποίηση των πωλήσεων.</li><li>Reporting αποτελεσμάτων.</li><li>Συμμετοχή στη στελέχωση, εκπαίδευση, αξιολόγηση και ανάπτυξη των υπαλλήλων του καταστήματος.</li><li>Διασφάλιση της καλής τήρησης των εργασιακών σχέσεων καθώς και των κανόνων υγείας και ασφάλειας του προσωπικού και των πελατών.</li><li>Ενημέρωση&nbsp;του εμπορικού τμήματος με χρήσιμες πληροφορίες, ώστε να γίνει σωστός προγραμματισμός των προσφορών, των τιμών και της εξυπηρέτησης πελατών.</li><li>Ολοκληρώνει τις λειτουργικές απαιτήσεις του καταστήματος προγραμματίζοντας και αναθέτοντας εργασίες στους υπαλλήλους και παρακολουθώντας τα αποτελέσματα της εργασίας.</li><li>Διασφαλίζει τα αποτελέσματα εργασίας του προσωπικού του καταστήματος, κατευθύνοντας και συμβουλεύοντας τον βοηθό καταστήματος.</li><li>Εντοπίζει τις τρέχουσες και μελλοντικές απαιτήσεις των πελατών: καθημερινή συζήτηση με το εμπορικό&nbsp;τμήμα.</li><li>Εφαρμόζει&nbsp;σωστά το μηνιαίο εμπορικό πλάνο τοποθέτησης, που αποστέλλεται από το αντίστοιχο τμήμα.</li><li>Διασφαλίζει τη σωστή διαχείριση των εμπορευμάτων εφαρμόζοντας συστήματα και μέτρα ασφαλείας: διαχείριση αποθεμάτων, έλεγχος ημερομηνίας λήξης κ.α.</li><li>Είναι υπεύθυνη/ος για την ορθότητα των τιμών&nbsp;στο κατάστημα.</li><li>Είναι υπεύθυνος για την ασφάλεια των πελατών, των υπαλλήλων και των περιουσιακών στοιχείων του καταστήματος.</li></ul>&nbsp;Απαραίτητα προσόντα:<ul><li>&nbsp;Πτυχίο ΑΕΙ/ΤΕΙ</li><li>&nbsp;Τουλάχιστον 3ετής προϋπηρεσία σε αντίστοιχη διοικητική θέση ευθύνης στον τομέα της λιανικής.</li><li>&nbsp;Εμπειρία διοίκησης ομάδας καταστήματος τουλάχιστον 5 ατόμων.</li><li>&nbsp;Επικοινωνιακές ικανότητες, ομαδικότητα, ισχυρό εσωτερικό κίνητρο και θετική στάση.</li><li>&nbsp;Ικανότητα ανάπτυξης της ομάδας μέσω παρακίνησης.</li><li>Επιτυχής χειρισμός πολλαπλών εργασιών μέσα σε ένα περιβάλλον γρήγορων ρυθμών.</li><li>Πολύ καλή γνώση Αγγλικών.</li><li>Άριστη χρήση Η/Υ.</li></ul>

Υπεύθυνη/ος Καταστήματος

As part of our South Region (Greece, Malta, Cyprus, Albania, Kosovo, Kazakhstan, Georgia, Azerbaijan, Uzbekistan), we’re looking for a Head of Courier Strategy &amp; Innovation to help us chart the course for sustainable growth, scale new initiatives, and bring innovation to life. This role sits at the intersection of strategy, operations, and technology, with a special focus on embedding new technologies across the business to unlock efficiency and customer value.What you’ll be doingThis role is all about driving initiatives and innovations across diverse markets while ensuring Wolt remains agile and forward-thinking. You’ll partner with the rest of the South Ops functions, global functions, and external stakeholders to identify opportunities, pilot new initiatives, and scale what works.Day-to-day in this role you’ll:<ul><li>Plan, develop and execute sustainability initiatives.</li><li>Lead strategic projects across multiple markets, ensuring alignment and knowledge-sharing.</li><li>Drive innovation pilots (e.g. new business models, automation, AI applications) and oversee their rollout across the region.</li><li>Identify key areas of improvement in terms of efficiency, customer experience and propose scalable actions across all markets.</li><li>Work closely with the other South Ops teams (Supply, Efficiency, Quality, Experience) to ensure scalability and consistency.</li><li>Communicate with legal authorities and respond to official requests, while proactively monitoring regulatory and legal developments that may impact Wolt’s operations across the region.</li></ul>Our humble expectations<ul><li>5+ years of experience in strategy, operations, consulting or leadership roles in high-growth environments.</li><li>Proven track record of driving cross-functional projects and delivering measurable impact.</li><li>Strong analytical and financial acumen, with the ability to turn insights into action.</li><li>Fluency in both English and Greek languages.</li><li>Experience working with AI/ML tools, or a keen interest in leveraging them for business transformation.</li><li>A collaborative leader who thrives in fast-paced, ambiguous environments.</li><li>Excellent project management and execution capabilities.</li></ul>What we offer<ul><li>Shape the future of one of the fastest-growing regions within Wolt and DoorDash.</li><li>Work on diverse challenges across multiple countries, cultures, and business models.</li><li>Drive high-impact initiatives and see your ideas come to life at scale.</li><li>Be at the forefront of AI adoption in one of the world’s leading tech companies.</li><li>Collaborate with smart, motivated colleagues across markets and functions.</li><li>Enjoy the benefits of working in a global company while having the autonomy of a regional role.</li></ul>

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