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FullTime

OnSite

Main Tasks:<ul><li>Receive and manage customer requests, through our internal ticketing system</li><li>Assign work orders to engineers</li><li>Follow up tickets through whole ticket lifecycle, based upon customer contracts</li><li>Ensure SLA terms are respected</li><li>Remotely perform system troubleshooting, incident investigation and resolution for a set of customers or services</li><li>Coordinate 3rd party vendors</li><li>Monitoring and operation of customer systems using managed services tools</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (Level 2, Level 3)</li><li>Reporting</li></ul>&nbsp;Required Qualifications:<ul><li>Bachelor's degree in computer science or related field</li><li>At least 2 years of proven experience in a similar position</li><li>Very good knowledge of Windows environment</li><li>Very good knowledge of MS Office (excel, word)</li><li>Basic technical knowledge and experience in Networking (switching/routing)</li><li>Basic knowledge and understanding in Firewalling/Security</li><li>Excellent knowledge of English (both written &amp; spoken)</li><li>Ability to work in shifts 24*7</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certification in the technological areas of Systems/Networking/Firewalling (e.g. CCNA, NSE, Azure etc.)</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Problem-solving and troubleshooting skills</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Technical Support Engineer

Main tasks:<ul><li>Installation and configuration of active network equipment</li><li>Execution of rollouts</li><li>On-site technical support to customers</li><li>Troubleshooting</li><li>Collaboration with the Back Office Department for work progress updates Communication and reporting to clients on work progress</li><li>Availability to work rotating shifts (morning and afternoon) at the customer's Network Operations Center (NOC)</li></ul>&nbsp;Required qualifications:<ul><li>Bachelor's degree in Computer Science</li><li>Good knowledge of Routing/Switching, Ethernet, VLANs, TCP/IP addressing, NAT, DHCP, MS WINDOWS</li><li>CCNA certification</li><li>Knowledge of troubleshooting techniques</li><li>Very good knowledge of English (written &amp; verbal)</li></ul>&nbsp;Preferred qualifications:<ul><li>Configuration of Cisco Routers, Switches</li><li>Knowledge of internet protocols (DNS, static and dynamic routing)</li><li>Experience in cabling infrastructure</li><li>Proven experience in similar position</li></ul>&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills</li><li>Ability to diagnose, analyze and solve problems</li><li>Decision making skills</li><li>Analytical thinking</li><li>Teamwork</li><li>Consistency &amp; Reliability</li></ul>&nbsp;Our company offers<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Private health insurance scheme</li></ul>

Network Engineer– CCNA

The role is addressed to professionals with increased technical maturity, capable of taking ownership of complex security incidents, acting as a technical reference point in the daily SOC operations, and actively contributing to the continuous improvement of detection and response mechanisms.The position includes 24*7 support.Key Responsibilities:<ul><li>Handle and perform in-depth investigation of high-severity and complex security incidents (P1 / P2)</li><li>Coordinate Incident Response activities in collaboration with internal teams and customers</li><li>Provide technical guidance and support to L1 and L2 analysts during complex investigations</li><li>Analyze multi-stage attacks and complete attack chains, producing actionable technical conclusions</li><li>Optimize detection rules, correlations, and security use cases</li><li>Actively participate in the design, improvement, and maintenance of automated response actions (playbooks / workflows), in close collaboration with the relevant teams</li><li>Participate in and guide threat hunting activities</li><li>Perform quality assurance and technical enhancement of incident reports</li><li>Communicate technically with customers during critical incidents and post-incident reviews</li><li>Contribute to the continuous improvement of SOC processes, SOPs, and overall operational effectiveness</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in Information Technology or a related field</li><li>4+ years of experience in a SOC / Security Analyst role, with hands-on involvement in high-severity incidents</li><li>Strong practical experience in:<ul><li>SIEM / XDR environments and log analytics</li><li>Security incident investigation and response</li></ul></li><li>Solid understanding of:<ul><li>Network protocols, encryption, and network traffic analysis</li><li>Attacks targeting endpoints, networks, cloud, and identity infrastructures</li></ul></li><li>Experience with threat hunting or proactive detection activities</li><li>Ability to analyze complex attack paths and multi-stage intrusion scenarios</li><li>Working knowledge of scripting (e.g. Python, regex) for analysis or automation support</li><li>Knowledge of IDS / IPS, EDR, and related security technologies</li><li>Excellent command of English (written and spoken)</li></ul>Preferred Qualifications:<ul><li>Cybersecurity certifications</li><li>Experience with SOAR or automated response actions (usage, maintenance, or improvement)</li><li>Knowledge of MITRE ATT&amp;CK and adversary technique mapping</li><li>Experience in Vulnerability Assessment or Penetration Testing</li><li>Good knowledge of Windows and Linux operating systems</li><li>Experience in mentoring or technical leadership roles</li></ul>&nbsp;&nbsp;You are the right candidate if you possess the following core competencies:<ul><li>Excellent communication skills&nbsp;</li><li>Decision making skills&nbsp;&nbsp;</li><li>Ability to diagnose, analyze and solve problems&nbsp;&nbsp;</li><li>Teamwork&nbsp;</li><li>Consistency &amp; Reliability</li></ul>Our company offers:&nbsp;<ul><li>Excellent working environment</li><li>Excellent career and development opportunities</li><li>Ongoing training</li><li>Certifications on leading vendors’ technologies</li><li>Private health insurance scheme</li></ul>

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