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Η Ιωνική Σφολιάτα Α.Ε., από τις μεγαλύτερες βιομηχανικές μονάδες παραγωγής τροφίμων στην Ελλάδα, προσκαλεί αιτήσεις για την στελέχωση της θέσης τηλεφωνικών πωλήσεων (Telesales) μας, με έδρα την Παιανία, Αττικής.Περιγραφή ΘέσηςΩς υπεύθυνος/η Τηλεφωνικών Πωλήσεων (Telesales) θα είσαι σε καθημερινή επικοινωνία με επιχειρήσεις σε όλη την Ελλάδα και θα ενημερώνεις για την γκάμα των προϊόντων &amp; υπηρεσιών μας βασιζόμενος/η στις ανάγκες των πελατών μας.Αρμοδιότητες Θέσης<ul><li>Τηλεφωνική επικοινωνία με πελάτες και ενημέρωση των αναγκών τους στα αρμόδια εσωτερικά τμήματα της εταιρείας</li><li>Καταχώρηση παραγγελιών στο ERP .</li><li>Διαχείριση Πλατφόρμας Παραπόνων</li><li>Εξυπηρέτηση του τηλεφωνικού κέντρου (κάλυψη αδειών).</li><li>Εξυπηρέτηση πελατών όπως πληροφορίες για παραγγελίες, υπόλοιπα, δείγματα, κα.</li><li>Εξασφάλιση ότι όλη η επικοινωνία με τους πελάτες προσδίδει αξία στην εταιρεία και βοηθάει ουσιαστικά στην αύξηση των πωλήσεων και κτίσιμο ποιοτικών σχέσεων, εκτίμησης &amp; εμπιστοσύνης</li><li>Αποστολή στατιστικών αναφοράς Telesales</li><li>Έλεγχο του επιπέδου των αποθεμάτων μέσω πλατφόρμας WMS</li></ul>Απαραίτητα Προσόντα<ul><li>Απόφοιτο/η Ανώτερης σχολής.</li><li>Άριστη γνώση Microsoft Office, CRM systems</li><li>Προϋπηρεσία 1-3&nbsp;ετών σε τηλεφωνικές πωλήσεις σε Food Service (HORECA) channel</li><li>Αγγλικά</li></ul>Επιθυμητά Προσόντα&nbsp;<ul><li>Προσωπικότητα με άποψη &amp; ενθουσιασμό</li><li>Βασικές Γνώσεις Marketing</li><li>Συνέπεια στην υψηλή ποιότητα η οποία ακολουθεί τα εταιρικά μας standards</li><li>Ικανότητα εργασίας σε καταστάσεις πίεσης</li></ul>Προσφέρουμε<ul><li>Δυναμικό περιβάλλον</li><li>Προοπτικές εξέλιξης</li><li>Ιδιωτική ασφάλιση</li><li>Σταθερό ωράριο</li><li>Εκπαίδευση σε θέματα ανάπτυξης πωλήσεων</li><li>Ευχάριστο εργασιακό περιβάλλον που βασίζεται στην αξιοκρατία</li></ul>Παρακαλούμε πριν την αποστολή του βιογραφικού σας να είστε σίγουροι ότι καλύπτετε τα απαραίτητα προσόντα.Ευχαριστούμε για το ενδιαφέρον σας να εργαστείτε στην Ιωνική Σφολιάτα.Λόγω του μεγάλου όγκου βιογραφικών μόνο οι αιτούντες που θα προσκαλέσουμε σε συνέντευξη θα λάβουν απάντηση από την εταιρεία.

SALES ASSISTANT TELESALES

Θέλεις να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς ως επαγγελματίας και να σχεδιάσεις την καριέρα που ονειρεύεσαι;Απασχολήσου ως Σύμβουλος Εξυπηρέτησης &amp; Τεχνικής Υποστήριξης Εταιρικών Πελατών και γίνε το πρόσωπο της εταιρείας, προσφέροντας προσωποποιημένες λύσεις και μια μοναδική εμπειρία εξυπηρέτησης για κάθε πελάτη. Η θέση αφορά&nbsp;&nbsp;8ωρη, 5θήμερη απασχόληση, σε κυλιόμενες βάρδιες, μέσω συνεργαζόμενων με την COSMOTE eValue εταιριώνΕίσαι ο ιδανικός υποψήφιος εάν…<ul><li>Είσαι τελειόφοιτος ή απόφοιτος ΙΕΚ/ΤΕΙ/ΑΕΙ με επιθυμητή κατεύθυνση Τηλεπικοινωνίες ή Πληροφορική</li><li>Διαθέτεις άνεση στην Αγγλική γλώσσα</li><li>Έχεις εξοικείωση με τεχνολογίες όπως IP,VPN, Cloud, ICT solutions</li><li>Έχεις εργασιακή εμπειρία σε παρεμφερές αντικείμενο</li><li>Επικοινωνείς με σαφήνεια, θετική διάθεση και επαγγελματισμό &nbsp;χτίζοντας σχέσεις εμπιστοσύνης με τους εταιρικούς πελάτες.</li></ul>&nbsp;Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές for sure!</li><li>Συστηματική εκπαίδευση σε προϊόντα και υπηρεσίες Εξυπηρέτησης &amp; Τεχνικής Υποστήριξης</li><li>Δυνατότητα ανάπτυξης δεξιοτήτων μέσα από αμέτρητα e-trainings!</li><li>Ανταγωνιστικό Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Προοπτική εξέλιξης σε νέους ρόλους σε ένα περιβάλλον που προάγει το personal growth.</li><li>Εταιρική σύνδεση κινητού &amp; προσφορές ειδικών πακέτων τηλεφωνίας for free!</li><li>Ετήσια Δωροεπιταγή σίτισης !</li></ul>

Σύμβουλος Εξυπηρέτησης & Τεχνικής Υποστήριξης Εταιρικών & Επιχειρησιακών Πελατών - Αθήνα

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management SystemRate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue managementCommunication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systemsFront Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modificationsRate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancyCustomer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standardsWhat will you bring?Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industryFluency in German&nbsp;and EnglishA degree or diploma in Tourism or Hospitality is beneficialFamiliarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageousExcellent verbal and written communication abilities, particularly in customer-facing scenariosFlexible and adaptableWhat we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Rooms Reservation Agent - German Speaker

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description As a quality team leader (QTL), you will be a catalyst for ongoing improvement. This applies not only to your own team, but also to the other operational teams you'll be supporting. In your role, you'll: <ul><li>Lead a team of quality analysts and work together to establish quality methods and standards.</li><li>Conduct audits, and participate in business reviews and calibration sessions to identify areas for improvement.</li><li>Collaborate with other departments to address the identified opportunities.</li><li>Develop new processes, guidelines, and policies as part of the broader team's pursuit of operational excellence.</li></ul> Roles and responsibilities <ul><li>Calculate monthly audit goals and distribute work to quality analysts (QAs)</li><li>Drive completion of audit targets</li><li>Gather inputs from QAs based on audits to identify training needs</li><li>Report performance for aligned span on a daily/weekly/monthly basis</li><li>Suggest process/system improvements based on common customer concerns, with quantified benefits</li><li>Attend weekly business reviews with the</li><li>Collaborate with training to conduct training needs analysis</li><li>Participate in strategic projects for the campaign/LOB</li><li>Interview, onboard, and train new QAs</li><li>Train the team on using quality tools and analysis periodically as per the organization's plan</li><li>Review QAs' audits for quality improvement</li><li>Coach QAs for improvement and keep their knowledge up-to-date</li><li>Maintain a performance ranking for QAs, and conduct quarterly performance reviews</li><li>Conduct cross-functional calibration sessions for QAs, Ops, and training</li><li>Maintain a change management log for quality forms and rubrics</li><li>Drive quality initiatives, contests, and campaigns for the assigned span</li><li>Stay updated on process/product knowledge and act as an SME for the campaign/LOB</li></ul> Return to table of contents Requirements Technical skills: <ul><li>Proficiency in using quality tools for analysis and data interpretation</li><li>Advanced Excel/Google Sheets skills essential for effective data management and analysis</li><li>Strong problem-solving and process improvement skills</li><li>Knowledge of Six Sigma/Lean principles</li><li>At least six (6) months of experience in managing a team of QAs</li><li>Previous experience in a related environment is preferred</li></ul> Soft skills: <ul><li>Versatility and ability in handling multiple projects</li><li>Effective people management skills</li><li>Strong stakeholder management abilities</li><li>Expertise in coaching for performance improvement</li><li>Strong customer centricity</li><li>Good written and verbal communication skills</li><li>Logical thinking</li><li>Ability to manage conflicts</li><li>Attention to detail</li><li>Skill in maintaining effective working relationships within a diverse team</li><li>A commitment to a continuous improvement mindset</li></ul> Personality traits: <ul><li>Confidence</li><li>Good oratory skills</li><li>Assertiveness</li><li>High conscientiousness and diligence</li><li>The ability to articulate thoughts clearly</li><li>Integrity</li><li>Trustworthiness</li></ul>

Quality Supervisor

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritise, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li><li>Fluent in English and German</li><li>Willing to work weekends and irregular hours which will include night shifts</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative (German & English)

We are seeking a motivated and results-driven individual to join our team as a B2B Inbound Sales Specialist. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.Duties and ResponsibilitiesResearch and Outreach:<ul><li>Conduct thorough research to create targeted outreach materials for high-value prospects in collaboration with Sales Development Representatives (SDRs) and Account Executives (AEs).</li><li>Initiate contact with potential customers through warm lead calling and responding to inquiries generated from marketing efforts using effective questioning to uncover needs.</li></ul>Lead Qualification and Management:<ul><li>Follow up with marketing-generated leads to qualify as sales opportunities and move solid leads through the sales funnel, connecting them to appropriate sales personnel and arranging meetings.</li><li>Identify high-potential prospective users or client opportunity and develop an effective engagement strategy.&nbsp;</li><li>Maintain and manage client accounts, ensuring a high level of engagement and satisfaction.</li></ul>Customer Engagement:<ul><li>Show understanding and empathy towards customers, assisting them in using the platform effectively and addressing any issues.</li><li>Provide detailed information on product features, pricing, and payment options while advocating for new products and services through a consultative approach.</li><li>Follow up with potential customers who expressed interest but did not lead to immediate sales opportunities to nurture and develop relationships.</li></ul> &nbsp;Collaboration and Feedback:<ul><li>Work cross-functionally with marketing and other teams to escalate urgent or unresolved customer issues, improving targeting and messaging based on insights gathered from customer interactions.</li><li>Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets while providing feedback on emerging trends in customer needs.</li></ul>Sales Execution:<ul><li>Execute sales plays created by marketing and implement scaled sales strategies to acquire new customers and enhance product adoption and client retention.</li><li>Own the full sales cycle, from business case development to closing deals while ensuring all customer interactions are meticulously documented within the CRM system.</li><li>Discover the overall business objectives of clients and effectively articulate our client value proposition to customers by setting up and delivering live demos.</li></ul>Training and Compliance:<ul><li>Participate in training sessions as required and adhere to company policies and procedures.</li><li>Achieve internal service-level agreements (SLAs) and performance metrics while maintaining high customer satisfaction standards.</li></ul>Reporting:<ul><li>Consistently update activity and contact information within the CRM, supporting weekly reporting efforts and helping to analyze customer interactions.</li></ul> &nbsp;Competencies and Skills:<ul><li>Business Acumen: Possesses a deep understanding of business practices, enabling the creation of customized solutions that meet complex business needs.</li><li>Results Orientation: Highly motivated to achieve and exceed sales targets, employing a strategic approach to overcome obstacles and deliver expected outcomes.</li><li>Excellent Communication and Influencing Skills: Outstanding ability to build and maintain strong customer relationships, offering targeted long-term solutions that align with client requirements.</li><li>Technical Proficiency: Enthusiastic about technology and skilled at understanding and explaining complex concepts. Adept at developing tailored solutions that meet customer needs.</li><li>System Adaptability: Proven track record of quickly learning new processes and effectively navigating various systems to improve operational efficiency.</li><li>Presentation Skills: Proficient in delivering persuasive virtual demonstrations to potential clients, effectively showcasing products and solutions.</li><li>Language Proficiency: Fluent in English and Italian (C1 level), with strong written and verbal communication abilities.</li><li>Organizational Skills: Highly organized with excellent time management skills, ensuring timely attention to priorities and customer needs.</li></ul> &nbsp;We Would Really Like You to Have:<ul><li>Sales Environment Understanding: A strong grasp of the sales landscape and dynamics.</li><li>Sales Experience: Prior experience in a sales environment is advantageous.</li><li>Fintech Experience: Familiarity with fintech products or services is a plus.</li><li>Urgency and Adaptability: Ability to thrive in a fast-paced and ambiguous sales environment.</li><li>Strong Command of Technology: Proficient in Windows OS, Apple OS X, Microsoft Office Suite, and Google applications.</li><li>Exceptional Communication Abilities: Excellent verbal and written skills, crucial for addressing customer needs effectively and building rapport.</li><li>Problem-Solving Skills: Proactive approach to identifying and addressing client needs, with attention to detail.</li><li>Team Collaboration: Strong team player who actively contributes to departmental initiatives and fosters collaboration.</li><li>Openness to Feedback and Continuous Improvement: Willingness to learn and grow, demonstrating reliability and honesty.</li><li>Empathy and Reassurance: Ability to understand customer concerns and provide reassurance effectively.</li><li>Overall, we are looking for a dependable, adaptable individual who can thrive in a dynamic environment while delivering top-notch customer service and achieving sales excellence.</li></ul> &nbsp;What can you expect from this role?<ul><li>Competitive salary</li><li>Comprehensive benefits package</li><li>Ample opportunities for professional development and learning from various departments</li><li>A vibrant and inclusive work environment</li></ul> &nbsp;Are you enthusiastic about sales? If you’re eager to advance your career in this field and enhance your skill set, this is the ideal opportunity for you! We are currently seeking driven Sales professionals to join our team. &nbsp;How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Job Ads Advancement Manager Greece, Customer Service / Call Center

sales assistant telesales

ΙΩΝΙΚΗ ΣΦΟΛΙΑΤΑ Α.Ε.

σύμβουλος εξυπηρέτησης & τεχνικής υποστήριξης εταιρικών & επιχειρησιακών πελατών - αθήνα

Cosmote e-Value

rooms reservation agent - german speaker

Sani / Ikos Group

quality supervisor

TaskUs

customer service representative (german & english)

Binance

b2b sales specialist- german/english

TaskUs

Jobily.gr

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