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As a Front Office Agent you will…<ul><li>Greet guests courteously upon arrival</li><li>Promote in house and sister properties’ services and facilities</li><li>Handle guest needs, inquiries and requests</li><li>Check figures, postings, and documents for accuracy</li><li>Record, store, access, and/or analyze computerized financial information</li><li>Ensure that all pertinent information is recorded on registration card, reports daily activity on log book</li><li>Conduct check-in and check-out procedures based on Andronis Arrival and Departure standards</li></ul>Entry Requirements:<ul><li>Experience in a 4 or 5 stars boutique hotel environment</li><li>Excellent command of the English language, both spoken and written</li><li>Additional language knowledge would be consider an extra asset</li><li>Be a team player and a great communicator with guests from all over the world, colleagues and managers in all departments</li><li>Upselling&nbsp;and organizational skills</li><li>Experience with Front office software, like Opera, Fidelio &amp; Protel</li></ul>We offer:<ul><li>Accommodation with AC, wi-fi, laundry access and&nbsp;access to our open air gym</li><li>Continuous training opportunities (hard &amp; soft skills)</li><li>Free Counseling line for our employees and their relatives (mental health &amp; business psychology)</li><li>The provision of uniforms</li><li>Discounted Mini Market prices at our Employee dedicated market</li><li>Three meals per day at the staff restaurant</li><li>Transportation to/from work</li><li>Discounted rates at selected Andronis Restaurants</li></ul>​Why be part of our journey?It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals. Being a part of Andronis is not “just a job”. There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit – reasons why our well-rehearsed team has been together for many years.The goal Andronis set from the beginning is the provision of high-standard services for its customers, partners and the society of Santorini and Paros. A valuable pillar for Andronis is its staff, who are considered the most essential image of the company.​Our promise to youAndronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

Front Office Agent

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Communication &amp; Reservations Agent for the Season 2026 (minimum 7 or 8 months contract).What You Will Do<ul><li>To always be fully aware of Four Seasons core standards and service Culture.&nbsp;</li><li>Capture sales from in-coming reservations calls and coordinate details of each reservation.&nbsp;</li><li>Answer all incoming calls and FS messenger from outside and channel them as appropriate.&nbsp;</li><li>Reply to all guests’ inquiries for accommodation or general hotel information&nbsp;</li><li>Articulate the description of the hotel and explain the features to maximize finalizing the booking&nbsp;</li><li>Thereafter register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation.&nbsp;</li><li>Responsible for effective implementation and compliance Reservation Standards&nbsp;</li><li>Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable)&nbsp;</li><li>Maintain accuracy and cleanliness of the PMS Database&nbsp;</li><li>Ensure market segmentation is accurate for each reservation&nbsp;</li><li>Merge profiles as necessary&nbsp;</li><li>Create hierarchies/relationships between Corporate Accounts&nbsp;</li><li>Run daily reports for department, operational departments, Sales &amp; Marketing, General Manager, and Department Head.&nbsp;</li><li>Answer General Reservations e-mail, retrieve and distribute e-mail.&nbsp;</li><li>Handle guest complaints in accordance with Four Seasons policy.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Excellent verbal &amp; written communication skills in English are essential.</li><li>Previous experience in a similar role is advantage.</li><li>Proficiency in Greek language is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

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front office agent

Andronis

front office agent

Andronis

front office agents, season 2026 opportunities | one&only aesthesis, athens 17448

One&Only Resorts

communication & reservations agent (season 2026) req10363852

Four Seasons Athens Astir Palace

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