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Must be able to identify and qualify new accounts that have the potential to generate revenue for the resort for both Rooms and Food and Beverage, as well as manage the existing account base to increase sales through repeat business. Sales Manager must meet and exceed forecast of revenue and room night production, as well as sales activity goals outlined in the annual plan.Under the direction of the Director of Sales, the incumbent will handle the allocated source markets for the Resort.Duties include, but are not limited to, developing new key accounts, building on existing accounts and achieving sales goals.The position is based in Athens and requires business trips to the property during its operational period.&nbsp;Job Responsibilities<ul><li>Identify, solicit and develop existing and new accounts,</li><li>Represent company in designated events (IE Trade Shows, Product Launches Etc.),</li><li>Travel as designated to conduct sales presentations,</li><li>Develop and monitor action plans for designated accounts in order to meet departmental goals,</li><li>Coordinate incentive programs with designated accounts as needed,</li><li>Act as a liaison between the Company and the client; serve as the spoke person on behalf of the company,</li><li>To ensure delivery of best support and customer service to clients,</li><li>To anticipate and address clients’ needs in order to exceed their expectations,</li><li>To plan, organize and host client events, familiarization trips, trade and consumer shows, and internal clients/ hotels’ sales,</li><li>Plan and conduct creative site inspections,</li><li>To identify and profile new market opportunities,</li><li>To use approved presentation materials &amp; procedures to ensure brand consistency,</li><li>To create an outstanding brand image in every interaction with clients,</li><li>To maintain a high level of product and service awareness in order to explain and sell services and facilities to clients effectively,</li><li>To plan and provide clients’ training sessions, as needed and required, in order to enhance clients’ productivity and improve revenue generation,</li><li>To maintain a high level of competition product knowledge, market intelligence and pricing and to make recommendations for strategic or tactical amendments to rates,</li><li>To set high performance standards and to pursue aggressive goals,</li><li>To strive for constant improvements and to take responsibility for achieving business results,</li><li>Maintaining rate integrity and maximizing yield opportunities in cooperation with revenue management,</li><li>Negotiate cooperative marketing programs and work closely with Brand Communications in ensuring brand integrity with assigned account’s channels of distribution,</li><li>Communicate contractual and promotional rate information to assigned accounts,</li><li>Provide on-going support / account maintenance including inventory and billing issues,</li><li>Ensure internal and hotel departments understand issues related to assigned accounts,</li><li>Coordinate and up-date departmental reports as designated,</li><li>Acts with a degree of independence as liaison with both internal and external clients; Handle clients’ requests and complaints as appropriate.</li></ul>&nbsp;Job Requirements&nbsp;<ul><li>Minimum of five (5) years’ experience in a similar position,</li><li>Sales oriented individual,</li><li>Excellent verbal/written communication skills,</li><li>Strong background in all aspects of leisure sales,</li><li>Strong Command of the English Language,</li><li>Ability to handle multiple tasks.</li></ul>&nbsp;

Senior Manager, Sales (6555)

At  Concentrix  B2B Sales we continue to offer revenue generation services under the B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.&nbsp; &nbsp; We are an inclusive, diverse, and expert team of more than 3 000 sales, customer success and business professionals around the world.&nbsp; &nbsp; We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.&nbsp;&nbsp;We’re seeking an Account Manager to join our team and support our partners in maximizing the potential of the hardware solutions of a leading IT provider. You’ll collaborate with partners, engaging in outbound calls, meetings, and emails to enhance relationships, optimize solutions, and drive adoption across a diverse portfolio. You'll manage the full sales lifecycle, from initial engagement to ongoing support, ensuring that clients receive exceptional value and service. &nbsp; Join us!  &nbsp; &nbsp; &nbsp;You’ll be responsible for:<ul><li>Achieve revenue-based quotas by selling and renewing Full Hardware Solutions, including PCs and Desktops. Explore upsell opportunities when applicable.</li><li>Operate within a dedicated territory, focusing on business partners that cater to companies with over 150 employees.</li><li>Conduct outbound calls, hold meetings, and manage email communications to engage with your assigned portfolio.</li><li>Manage the complete sales process from initial engagement through discovery, solution proposal, execution, and provide ongoing support to ensure customer satisfaction and retention.</li><li>Work closely with cross-functional teams and management to optimize sales processes and systems for an enhanced customer experience.</li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner&nbsp;</li><li>Work Hours: Initially onsite Monday to Friday from 9:00 to 17:00, with the potential for a hybrid model (up to 2 days remote) based on performance. &nbsp;</li></ul>&nbsp;What we’re looking for:<ul><li>Fluent in English and Norwegian, both written and spoken.</li><li>2-3 years in a sales environment preferred, with a history of achieving individual or team sales quotas/goals.</li><li>Proven ability to communicate effectively with customers in a fast-paced environment, fostering positive relationships.</li><li>Experience with CRM systems, particularly Microsoft Dynamics, is advantageous.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple priorities effectively, with a track record of success.</li></ul>&nbsp;What we offer:&nbsp;<ul><li>Competitive remuneration package (14 Salaries).</li><li>Performance based bonuses.</li><li>Opportunities for international Career through Concentrix International Mobility program.</li><li>Employee events.</li><li>Private health insurance + Dental Care.</li><li>Daily meal voucher in Up Hellas card per working day.</li><li>Free gym and other well-being activities.</li><li>Free rooftop cinema with Acropolis views.</li><li>Enjoy your lunch break at our brand new corporate cafeteria.</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;

R1684982 B2B Account Manager (Norwegian Speaker)

Epsilon Net, the largest Business Software Group in Greece with a full portfolio of specialized services and sales software solutions, is seeking a Sales Account Manager&nbsp;Responsibilities:<ul><li>Manage and grow a portfolio of hospitality clients (including hotels, resorts, travel agencies)</li><li>Identify new business opportunities and upsell software solutions to existing clients</li><li>Achieve sales targets, revenue goals, and KPIs set by the company</li><li>Conduct product demonstrations and presentations to showcase software solutions and features</li><li>Monitor market trends, competitor offerings, and technology developments in the hospitality sector</li><li>Negotiate contracts, software licenses, and service agreements with clients</li><li>Build and maintain long-term client relationships, ensuring high levels of retention and satisfaction</li><li>Participate in industry events to promote software solutions and expand network</li></ul>&nbsp;Requirements:<ul><li>University degree in a business-related field, Information Technology, or a related discipline</li><li>At least 3 years of experience in the hospitality industry (hotel tech, travel tech, or hospitality services preferred)</li><li>Strong network and deep understanding of the hotel market, distribution channels, and industry trends</li><li>Proven account management skills and ability to handle large accounts</li><li>Excellent communication, negotiation, and presentation skills</li><li>Results-oriented, self-motivated, and able to work in a fast-paced, competitive environment</li><li>Strong command of the English language and advanced PC skills</li></ul>&nbsp;What We Offer:<ul><li>Competitive salary &amp; and performance-based bonuses</li><li>Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).</li><li>Private medical insurance &amp; psychological support services.</li><li>Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women)</li><li>Company car</li></ul>

Sales Account Manager_Hospitality

We are looking for a ERP&nbsp;Consultant to join our high caliber team.Your contribution to the success of the team<ul><li>Partner support via telephone / email / e-ticket</li><li>Respond to partner issues</li><li>Assist partners with implementation and training&nbsp;</li><li>Analyze and report product malfunctions</li><li>Collect requirements, analyze businesses, and execute process workshop</li></ul>Your Qualifications &amp; Skills<ul><li>Desired previous work experience as an ERP / Support Consultant in accounting applications</li><li>Bachelor’s Degree in Computer Science, Business Administration, Finance, Accounting or relevant field</li><li>Very good knowledge of ERP software considered as a strong asset</li><li>Excellent communication, negotiation and interpersonal skills</li><li>Excellent customer – oriented skills</li><li>Very good command of English language</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

ERP Consultant

As an Independent Software Vendor Account Manager, you will step into an exciting opportunity to grow within Nexi while contributing to our mission of redefining digital payments.Before you start working in our Commercial department, you will go through well-structured on the job training that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.&nbsp;Your key responsibilities in this role will be:<ul><li>Identify and engage with potential partners (e.g., IT companies, associations, tech integrators) that align with our business goals and values,</li><li>Negotiate and structure partnership agreements that deliver mutual value,</li><li>Develop and execute sales strategies for partner channels to achieve sales targets, increase visibility and maximize revenue potential,</li><li>Developing and managing relationships with partners and external suppliers</li><li>Manage and nurture existing partner relationships, identifying opportunities for growth and expansion,</li><li>Set and achieve revenue targets for partner sales, while maintaining a strong understanding of market trends and competitive landscape,</li><li>Collaborate cross-functionally with internal teams (marketing, product, sales) to ensure strategic alignment and execution.</li><li>Providing support for key issues in the post-sales phase, ensuring first line assistance</li></ul>&nbsp;What makes you the best person for this job?&nbsp;Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.&nbsp;Qualifications needed to be successful in this role:<ul><li>Bachelor's and/or master’s degree in Sales, Marketing, or a related field,</li><li>At least 3 years of experience in business development &nbsp;or partnership management, ideally in a tech-driven environment</li><li>Previous proven working experience in Digital Payments area will be consider a plus</li><li>Strong product and technology understanding to identify suitable partners and support internal/external project execution</li><li>Proven experience in sales forecasting, analytics, and data-driven decision-making,</li><li>Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously,</li><li>Organized team player with a positive “can do” attitude and with that a determination to succeed in a challenging and competitive environment</li><li>Excellent communication and negotiation skills, with the ability to build and maintain strong relationships across stakeholders, partners, clients</li><li>Adaptability and problem-solving skills to navigate evolving market conditions and business needs.</li><li>Excellent command of English language&nbsp;</li><li>Ability to travel within Greece</li></ul>&nbsp;What’s in it for You?<ul><li>Attractive salary and a competitive benefits package&nbsp;to reward your expertise and contributions&nbsp;</li><li>Tech equipment:&nbsp;Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team:&nbsp;Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop:&nbsp;Gain hands-on experience and structured training through our&nbsp;PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Work Your Way:&nbsp;Embrace a&nbsp;Hybrid Working Model&nbsp;that offers flexibility and balance between office and remote work</li><li>Stay Healthy, Feel Supported: Comprehensive&nbsp;Medical Plan&nbsp;(Life &amp; Health Insurance) plus an&nbsp;Annual Health Check-Up&nbsp;to keep you at your best.</li><li>Support That Cares:&nbsp;Access to our&nbsp;Company Blood Bank, because we believe in taking care of each other.&nbsp;</li><li>Daily Comforts:&nbsp;Receive&nbsp;Ticket Restaurant Vouchers&nbsp;to make your lunch breaks more enjoyable. Enjoy free coffee on premises.</li><li>Connect &amp; Celebrate:&nbsp;Join us for&nbsp;Corporate Events&nbsp;that foster team spirit, celebrate achievements, and make work fun.</li></ul>

Partner Account Manager

TITAN Greece&nbsp;has an excellent opportunity for a&nbsp;Sales Representative&nbsp;based in Kamari Plant.The Sales Representative manages a customer portfolio for profitability, segment coverage, and growth potential, according to Titan’s procedures and commercial policy. The position reports to the&nbsp;Area Sales Manager.Responsibilities<ul><li>Identifies customer needs and proactively promotes TITAN brand</li><li>Monitors sales per prefecture and customers for whom he/she is responsible within corporate guidelines, to meet sales and service objectives in assigned territory</li><li>Visits directly his/her clients and follows up on the development of their accounts</li><li>Maintains strong customer relationships and is proactive in understanding customer&nbsp;needs</li><li>Maintains a strong grasp of all competitors’ actions, prices, and strategies</li><li>Develops new customers and leverages relationships to grow customer base</li><li>Ensures the timely and full collection of customer debts within the framework of corporate credit policy, to protect the company’s interests and minimize financial risk</li><li>Represents TITAN within local and government authorities as well as community representatives, to contribute to the increase of influence and the promotion of the company’s brand.</li><li>Operates within TITAN’s safety &amp; environmental policies and best practices</li><li>Travel requirements within the assigned region: 50% of the time</li></ul>Qualifications<ul><li>Bachelor's Degree</li><li>Prior commercial experience required (business development, marketing, sales,&nbsp;channel management)</li><li>Sales experience in the construction industry (RMX concrete, aggregates, paving etc.)or direct construction experience would be considered an asset</li><li>Greek native speaker with excellent use of the English language both oral and written Excellent written and oral communication skills</li><li>Innovative thinking and eagerness to implement change</li><li>Negotiating skills</li><li>Proficient in MS Office applications</li><li>Driving License</li><li>Military Service fulfilled (if applicable)</li></ul>What we offer&nbsp;<ul><li>Private health insurance</li><li>Pension plan</li><li>Annual checkup</li><li>Performance bonus</li><li>Prepaid cards for supermarket</li><li>Learning and Development opportunities</li><li>Wellness programs&nbsp;</li></ul>&nbsp;

Sales Representative 24543

We are looking for a SAP Consultant (MM / FI). In this role, you will be responsible for analyzing business requirements, configuring SAP modules, and supporting end-to-end ERP implementations. You will work closely with business teams to design reliable solutions and ensure seamless system performance across the organization. What You’ll Be Doing<ul><li>Analyze, design, and implement solutions in SAP MM or SAP FI, based on business needs.</li><li>Gather and document requirements from Procurement, Logistics, Finance, and related teams.</li><li>Configure SAP modules using SPRO and perform functional testing throughout project phases.</li><li>Participate in SAP implementation projects, including rollouts, upgrades, and S/4HANA migrations.</li><li>Troubleshoot functional and technical issues, ensuring smooth daily operations for key users.</li><li>Collaborate with other SAP modules (SD, CO, PP, WM) to ensure seamless cross-functional integration. </li></ul>What You’ll Bring<ul><li>5+ years of experience as a SAP MM or SAP FI Consultant.</li><li>Strong understanding of SAP processes such as purchasing, inventory management, financial postings, or asset accounting.</li><li>Hands-on experience in configuration, system customization, and functional design.</li><li>Ability to support testing cycles (unit, integration, UAT) and guide users during go-live phases.</li><li>Solid experience with SAP S/4HANA and familiarity with SAP Fiori environments.</li><li>Excellent communication skills, analytical thinking, and ability to work effectively with cross-functional teams.</li></ul>Nice to Haves<ul><li>Experience with SAP Activate, Agile methods, or project management processes.</li><li>Familiarity with EDI, IDocs, BAPIs, or debugging in SAP GUI.</li><li>Ability to mentor or guide junior consultants. </li></ul>How We Support Your Growth🍽️ Lunch Is On Us: Monthly allowance for your favorite meals. 🏥 Health First: Private health &amp; life insurance for peace of mind. 💻 Set Up For Success: The right tools to stay connected and perform your best. 📚 Curiosity Never Retires: Access to Udemy for unlimited learning. 🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals. 🎯 Work With The Best: Collaborate with industry-leading clients. 🌈 Celebrate Diversity: Be part of a team that values every perspective. 💸Performance Pays Off: Annual discretionary bonus based on yearly contributions. 🌱 Social Responsibility: Give back through volunteering and sustainability.

Senior SAP Consultant (MM / FI or CO)

Four Seasons Resort Mykonos is seeking a Sales Manager who will drive revenue by managing key accounts, prospecting new business, and maintaining accurate sales plans.&nbsp; They handle group inquiries, represent the property at trade events, and collaborate on marketing strategies. The role ensures seamless communication across departments while leveraging sales systems to deliver exceptional client service.This role will be for Four Seasons Resort Mykonos, but will be based in Athens. What you will do:<ul><li>Manage key accounts and prospects to maximize revenue in line with budget objectives.&nbsp;</li><li>Drive new business through proactive prospecting and conversion of accounts.&nbsp;</li><li>Maintain accurate call objectives, action plans, and account information.&nbsp;</li><li>Represent the property at trade fairs and industry events to promote the brand.&nbsp;</li><li>Handle group and event inquiries, ensuring smooth handover to internal teams.&nbsp;</li><li>Collaborate on marketing strategies and contribute to annual planning processes.&nbsp;</li><li>Prepare and execute quarterly sales action plans and participate in sales blitz activities.</li></ul> What you bring:<ul><li>Proven experience in sales within hospitality or a related industry.</li><li>Strong account management and business development skills.</li><li>Excellent communication and negotiation abilities.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Familiarity with sales systems (e.g., Delphi, Opera) and strong administrative skills.</li><li>Knowledge of market trends and competitor analysis</li><li>A proactive, results-driven mindset with attention to detail.</li></ul> All applicants must possess the legal right to work in Greece.

Sales Manager (Permanent) REQ10365830

Κύρια καθήκοντα:<ul><li>Συμμετέχει στην υλοποίηση της στρατηγικής Marketing της Eταιρείας.</li><li>Συμμετοχή στον σχεδιασμό και υλοποίηση 360° πλάνων Marketing και Επικοινωνίας σε πανελλαδικό και τοπικό επίπεδο για την αποτελεσματική προώθηση των δραστηριοτήτων της Εταιρείας.</li><li>Σχεδιασμός, δημιουργία και υλοποίηση όλων των Digital Campaigns σε Facebook &amp; Google Ads συμπεριλαμβανομένων SEO/SEM, Newsletter, Email marketing, και Display σε συνεργασία με τον Graphic Designer και τη Διαφημιστική εταιρεία.</li><li>Εμπειρία στη διαχείριση &nbsp;Content Marketing, Sο.Μe., Creative, Digital Marketing/Performance, Web Development και Corporate Communications/PR.</li><li>Διοργάνωση εταιρικών εκδηλώσεων.</li><li>Σχεδιασμός και υλοποίηση ενεργειών Εταιρικής Κοινωνικής Ευθύνης, στο πλαίσιο της στρατηγικής Βιώσιμης Ανάπτυξης του Οργανισμού.</li><li>Παρακολούθηση και σχεδιασμός υλικών προβολής και προώθησης.</li><li>Επιμέλεια εταιρικών παρουσιάσεων (executive level) και tailor-made reports.</li><li>Ενημερώνει με όλα τα απαραίτητα Reports για την συνολική παρακολούθηση των ποιοτικών και ποσοτικών στόχων της Διεύθυνσης Marketing.</li><li>Συνεργάζεται με τις υπόλοιπες Διευθύνσεις για όλες τις απαιτούμενες διαδικασίες που χρειάζονται για την επίτευξη των Εταιρικών στόχων. &nbsp;</li></ul>Απαραίτητα προσόντα&nbsp;<ul><li>Πτυχίο ΑΕΙ με κατεύθυνση Marketing ή τα Οικονομικά ή και Επικοινωνία και Διαφήμιση.</li><li>Μεταπτυχιακός Τίτλος Σπουδών στα παραπάνω αντικείμενα, θα θεωρηθεί επιπλέον προσόν.</li><li>Προηγούμενη σχετική εμπειρία τουλάχιστον 5 ετών, με ανάληψη διοικητικού ρόλου, σε δομημένο οργανωτικά επαγγελματικό περιβάλλον.&nbsp;</li><li>Άριστη επικοινωνία στην Ελληνική και Αγγλική γλώσσα (γραπτά και προφορικά).</li><li>Δημιουργική σκέψη και νέες ιδέες.</li><li>Άριστες ικανότητες οργάνωσης, προγραμματισμού και ανάλυσης δεδομένων.</li><li>Άριστες ικανότητες επικοινωνίας και έμπνευσης ατόμων &amp; ομάδων ευθύνης.</li><li>Ικανότητα ανταπόκρισης σε πολλαπλές προθεσμίες και άμεσης προσαρμοστικότητας σε νέα δεδομένα.</li><li>Μεγάλη Εμπειρία στησίματος, διαχείρισης και βελτιστοποίησης διαφημιστικών καμπανιών σε Google Ads &amp; Facebook Ads με άριστη γνώση στην Μέτρηση και αξιολόγηση των στόχων (ROI &amp; KPIs).</li></ul>Παροχές<ul><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Bonus επίτευξης στόχων</li><li>Πρόσθετη Ιατροφαρμακευτική περίθαλψη &nbsp;</li></ul>

Marketing & Communications Manager

The SAP Product Configuration Expert analyze business requirements, configure systems per approved designs, document specifications, and execute testing to deliver end-to-end SAP solutions. They ensure stability, compliance, and data integrity while specializing in specific SAP modules.YOUR KEY RESPONSIBILITIES:• Configure SAP S/4HANA Payment Management and Accounts Payable components such as (Vendor Invoice Processing, Payment Runs,….) and 3rd party add-ons / integrated components according to approved design documents.• Analyze business requirements and support fit-to-standard and gap analysis to ensure process harmonization across plants, warehouses, and procurement units.• Prepare functional for WRICEF objects in collaboration with technical and integration teams.• Execute unit testing and actively support integration testing and UAT.• Develop and maintain master data templates for vendor master data, payment terms, house banks, and payment methods, along with process documentation.• Support end-user training, knowledge transfer, and process adoption across business units and shared service environments.• Provide Level 3 production support, including incident resolution, root-cause analysis, and continuous improvement recommendations.ARE THESE YOUR SECRET INGREDIENTS?• 3+ years SAP S/4 HANA configuration experience in relevant domain.• Proficiency in analyzing business requirements.• Skilled in mapping and analyzing business processes.• Hands-on (business, functional and technical) design, configuration, testing, and go-live experience with SAP implementation projects• Proficiency in creating detailed documentation• University degree in a relevant area or equivalent work experience• High level of learning agility, adaptability, and continuous improvement mindset.• English language proficiency• Knowledge of FMCG or Consumer Products business processes and best practices in the respective business process area is a plus.ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

SAP Product Configuration Expert (Payment Management & Accounts Payable )

Intellectica is seeking a motivated&nbsp;Payroll Specialist&nbsp;to join the Accounting &amp; Tax team of an established advisory firm based in Piraeus, Attiki, Greece. Reporting to the Payroll Supervisor, the successful candidate will be responsible for delivering accurate and timely payroll services to a portfolio of clients across the construction sector and other small-to-medium enterprises, supporting day-to-day operations and client requests.Key activities and responsibilities of this role include:<ul><li>Processing monthly payroll for assigned clients, including salary calculations, deductions, social security contributions, income tax (ΦΜΥ), and ΑΠΔ submissions, ensuring compliance and accuracy</li><li>Entering employee data (new hires, terminations, salary changes, bonuses) into payroll systems</li><li>Reviewing and checking payroll results and reports before final submission</li><li>Supporting year-end payroll tasks and statutory filings</li><li>Providing clients with payroll forms and updates when needed</li><li>Answering client questions on payroll processes, local legislation, and best practices</li><li>Working closely with external platforms and partners (e.g., Epsilon Pylon &amp; Data)</li><li>Using local systems like ERGANI for employee declarations and other procedures</li><li>Maintaining accurate and up-to-date payroll records and documentation</li><li>Staying informed about changes in payroll rules and regulations to ensure ongoing compliance</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelors’ degree in Accounting, Finance, or a related field from a University or Technological Educational Institute; HR qualifications are also welcome</li><li>At least 2 years of experience in payroll ideally in an outsourcing or client-facing environment</li><li>Hands-on experience with&nbsp;ERP systems&nbsp;such as EpsilonNet, or similar payroll platforms</li><li>Proficiency in ERGANI&nbsp;and strong knowledge of Greek labor laws</li><li>Experience with multinational clients is a strong plus</li><li>Proficient in MS Office Suite (especially Excel)</li><li>Fluent in Greek and English</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional communication and interpersonal skills</li><li>Strong attention to detail, consistently maintaining high standards in documentation and error-checking</li><li>Ability to prioritize tasks and demonstrate good time management</li><li>High level of confidentiality and professionalism</li><li>Team player with a collaborative mindset</li><li>Adaptability and problem-solving abilities</li></ul>

Payroll Specialist int-0382

As the Sales Business Expert, you will lead the design, execution, and optimization of sales campaigns towards new prospects and existing customers, driving growth and innovation across Tied Agents network. You will coordinate high-performing sales teams, act as an Agile team member for digital initiatives and leverage digital marketing strategies to maximize campaign impact. Furthermore, you will be accountable to materialize the company’s sales strategy through digital transformation initiatives and performance improvement projects, ensuring the proper synchronization of people, procedures and systems to ensure the implementation of strategic objectives, under the defined timeline. &nbsp; As of your role, you will be working closely with Sales Management and be appointed as the call-to-action person for the execution and monitoring of the strategic plans’ accomplishment, aiming on continuous improvement of the assessed business areas. &nbsp;Key Responsibilities: •&nbsp;&nbsp; &nbsp;Manage, mentor, and motivate Tied Agent sales teams, with close collaboration of Sales Executives, on ensuring the achievement of campaign targets and push for continuous improvement •&nbsp;&nbsp; &nbsp;Design, develop, and execute lead generation and portfolio campaigns in line with business strategy&nbsp; •&nbsp;&nbsp; &nbsp;Provide training, daily communication, and ongoing support to Agents and corporate business teams by sharing best practices, insights and lessons learned •&nbsp;&nbsp; &nbsp;Oversee campaign setup, lead assignment, and progress tracking using Salesforce and other digital tools •&nbsp;&nbsp; &nbsp;Ensure campaigns are delivered on time, within scope, and within budget •&nbsp;&nbsp; &nbsp;Develop and optimize digital sales channels and marketing campaigns targeting prospects in key markets •&nbsp;&nbsp; &nbsp;Collaborate with the Marketing Department and external agencies for campaign analysis, fostering continuous improvement by leverage digital marketing platforms, analytics, and UX best practices to enhance customer engagement and conversion rates •&nbsp;&nbsp; &nbsp;Monitor and analyze campaign KPIs and KRIs, providing weekly and executive-level reporting •&nbsp;&nbsp; &nbsp;Assess campaign effectiveness, recommend improvements, and ensure budget efficiency •&nbsp;&nbsp; &nbsp;Act as the main point of contact for campaign-related topics and digital distribution assets for the provision of &nbsp; support and issue resolution Qualifications: •&nbsp;&nbsp; &nbsp;University degree in Business, Marketing, or related field •&nbsp;&nbsp; &nbsp;Proven track record in sales teams and leading successful sales campaigns&nbsp; •&nbsp;&nbsp; &nbsp;Excellent communication, presentation, and influencing abilities •&nbsp;&nbsp; &nbsp;Strong business acumen, negotiation, and stakeholder management skills •&nbsp;&nbsp; &nbsp;Expertise in digital marketing, campaign optimization, analytics and digital sales ecosystems •&nbsp;&nbsp; &nbsp;Solid business background and experience working in CRM platforms – preferably into Salesforce&nbsp; •&nbsp;&nbsp; &nbsp;Familiarity with sales processes (back-office operations, performance &amp; quality reporting etc.) •&nbsp;&nbsp; &nbsp;Experience on performance management, having strong analytical skills set&nbsp; Personal Profile: •&nbsp;&nbsp; &nbsp;Visionary with a strategic mindset and hands-on approach •&nbsp;&nbsp; &nbsp;Result oriented, hands-on individual who also can look beyond the tasks at hand with solid track record •&nbsp;&nbsp; &nbsp;Exceptional analytical, problem-solving, and decision-making skills •&nbsp;&nbsp; &nbsp;Ability to inspire and motivate teams, driving high performance and engagement •&nbsp;&nbsp; &nbsp;Competence in prioritizing a varied workload and differing stakeholder priorities •&nbsp;&nbsp; &nbsp;Resilient, adaptable, and committed to continuous learning •&nbsp;&nbsp; &nbsp;Business Acumen and good Interpersonal skills What we offer: •&nbsp;&nbsp; &nbsp;Extensive training opportunities - on-demand and on-site options •&nbsp;&nbsp; &nbsp;Partnership with multiple educational institutions across Greece for advanced education, with tuition support •&nbsp;&nbsp; &nbsp;Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need •&nbsp;&nbsp; &nbsp;Pension Scheme to secure your financial future •&nbsp;&nbsp; &nbsp;Well-being and work-life balance •&nbsp;&nbsp; &nbsp;One-time budget for home-office equipment to make your work-from-home comfortable •&nbsp;&nbsp; &nbsp;Recognition and rewards for excellence •&nbsp;&nbsp; &nbsp;Monthly meal allowance •&nbsp;&nbsp; &nbsp;Recently renovated offices, central location, with easy access

Sales Business Expert

Our Sales team is on the lookout for a passionate&nbsp;Small-Medium Business (SMB) Account Executive&nbsp;to build and nurture relationships with small to medium-sized restaurant and café partners. In this role, you will work closely with our partners, helping them grow their businesses on&nbsp;efood&nbsp;through tailored support, upselling opportunities, and strategic account management. This is a fantastic opportunity for a proactive, results-driven professional who thrives in a fast-paced, customer-focused environment.What You’ll Do:<ul><li>Account Management:&nbsp;Develop and maintain strong relationships with SMB restaurant partners, ensuring their long-term success.</li><li>Performance Optimization:&nbsp;Monitor business and sales KPIs, analyze performance data, and suggest strategic actions to enhance growth.</li><li>Sales &amp; Upselling:&nbsp;Identify opportunities to introduce efood’s services, promotions, and features to maximize partner success.</li><li>Training &amp; Support:&nbsp;Onboard new partners, ensuring they understand the platform, tools, and best practices.</li><li>Problem Resolution:&nbsp;Serve as the primary point of contact for partners, proactively addressing challenges and ensuring a seamless experience.</li><li>Market Analysis:&nbsp;Stay up to date with industry trends and competitor activity to provide valuable insights to partners.</li><li>Reporting &amp; Insights:&nbsp;Maintain accurate records, analyze performance metrics, and provide data-driven reports to management.</li></ul> What you need to be successful <ul><li>1-3 years in account management, sales, or customer success (preferably in food delivery, e-commerce, or hospitality).</li><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Strong communication and interpersonal abilities.</li><li>Analytical mindset with the ability to interpret data and offer strategic recommendations.</li><li>Excellent organizational skills and the ability to manage multiple accounts.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Fluent in Greek and English, both written and spoken.</li><li>A proactive, self-motivated professional with a passion for the food industry and a results-driven approach.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

SMB Account Executive

We are seeking a Senior Business Analyst to play a pivotal role in bridging the gap between our clients and our IT capabilities. In this senior role, you will be responsible for leading the analysis of complex business needs, driving strategic initiatives, and ensuring the successful delivery of high-impact solutions. You will work closely with stakeholders and cross-functional teams throughout the entire product lifecycle, from concept to deployment.Key Responsibilities:<ul><li>Act as the primary liaison between business stakeholders and technical teams, ensuring alignment of business goals with technical solutions.</li><li>Lead workshops and stakeholder meetings to gather, analyze, and document high-level and detailed business requirements.</li><li>Translate business needs into comprehensive functional specification documents, ensuring clarity and completeness for development teams.</li><li>Develop and maintain strong client relationships, acting as a trusted advisor and identifying opportunities for improvement and innovation.</li><li>Guide and support development teams by providing clear and actionable requirements, user stories, and workflows.</li><li>Provide strategic input during product development phases, ensuring alignment with business objectives and user needs.</li><li>Collaborate with Quality Assurance teams to ensure test coverage aligns with business scenarios and functional requirements.</li><li>Partner with the Support team to resolve post-implementation issues and gather feedback for continuous improvement.</li></ul>Requirements:<ul><li>Bachelor’s degree in Finance, Accounting, Economics or related field.&nbsp;</li><li>The position involves analysis of business processes in the NPL industry in the Collections and Legal fields, transformation of business requirements into technical solutions, cooperation with business and technical departments, hence a degree that combines business/finance plus an understanding of systems/IT is an advantage.</li><li>Minimum of 5 years’ experience in business analysis, including hands-on experience with complex IT systems.</li><li>Proven track record of leading requirements analysis for large-scale or enterprise-level projects.</li><li>Knowledge of Business Intelligence, SQL, Process Modelling tools is an advantage.</li><li>Excellent communication skills in English, both written and verbal.</li><li>Experience in the banking or financial services sector is highly desirable.</li><li>Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities effectively.</li><li>Demonstrated ability to influence stakeholders and work closely with others to determine acceptable solutions.</li></ul>&nbsp;Benefits:As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>&nbsp;

Senior Business Analyst

The SAP Product Configuration Lead - Payment Management &amp; Accounts Payable is responsible for translating complex business requirements into scalable, high-quality SAP solutions. The role leads/configure solution design, system configuration, and specification development in close collaboration with architects, developers, and business stakeholders to deliver end-to-end solutions aligned with enterprise standards. The position ensures solution stability, maintainability, regulatory compliance, and data integrity across integrated SAP landscapes, leveraging deep functional and cross-module expertise.YOUR KEY RESPONSIBILITIES:• Translate Account Payable requirements into functional/technical specifications documentation and effort estimation, promoting process simplification and standardization in collaboration with solution architects.• Ensure alignment of functional and technical requirements across workstreams to support overall business objectives, actively participating in stakeholder workshops to define required capabilities.• Configure S/4HANA AP components (vendor master/BP, posting…) and 3rd party add-ons/integrated components, ensuring adherence to approved design and architecture principles.• Lead cross-module integration between AP and SAP modules resolving integration issues.• Design, validate, and oversee interfaces, coordinate testing, and drive resolution of interface defects.• Ensure governance and consistency of master data (vendors, payment methods…) and transactional data quality.• Share knowledge and provide guidance to team members, foster learning and capability building.• Plan and execute unit testing, integration testing, and user acceptance testing (UAT), ensuring solution readiness for production.• Provide training, guidance, and functional support to key users and business stakeholders to enable successful adoption.ARE THESE YOUR SECRET INGREDIENTS?• 5+ years SAP S/4HANA AP configuration experience.• Strong capability to analyze complex business requirements and translate them into effective, scalable SAP solutions.• Extensive experience in SAP configuration collaboration and customization for AP delivering solutions aligned with business and operational needs.• Proven expertise in business process mapping, analysis, and optimization for AP.• Solid track record across the full SAP project lifecycle with (business, functional and technical) design, build, testing, and go-live support.• Deep understanding of integration touchpoints between SAP S/4HANA modules and 3rd party add-ons.• Strong proficiency in producing high-quality business, functional, and technical documentation.• University degree in a relevant area or equivalent work experience• English language proficiencyABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

SAP Product Configuration Lead (Payment Management & Accounts Payable)

The Operations Director will play a pivotal role in driving performance, fostering operational excellence, and ensuring consistent service quality across all functions.Key activities and responsibilities of this role include:<ul><li>Lead the full spectrum of branch operations, including logistics coordination, client service, and team management</li><li>Contribute to the company’s strategic direction by identifying growth opportunities and operational improvements</li><li>Own the branch’s P&amp;L, budgeting, and cost control, ensuring profitability and financial discipline</li><li>Ensure seamless coordination between internal teams and external partners (e.g., subcontractors, carriers)</li><li>Monitor and improve operational KPIs such as delivery times, load optimization, and service accuracy</li><li>Manage and develop a cross-functional logistics team, including warehouse staff, planners, and drivers</li><li>Foster a culture of accountability, ownership, and continuous improvement</li><li>Act as the senior point of contact for strategic clients, ensuring responsiveness and relationship continuity</li><li>Resolve escalated issues with a hands-on, solution-oriented approach</li><li>Lead change initiatives to modernize systems, processes, and service delivery</li><li>Oversee the implementation and integration of logistics systems (e.g., routing software, WMS, ERP)</li><li>Ensure full compliance with transport regulations, safety standards, and internal policies</li><li>Proactively identify and mitigate operational risks, maintaining business continuity</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field</li><li>Professional certifications in logistics or supply chain management are advantageous</li><li>Minimum 6 years of proven experience in a senior operations leadership role</li><li>Prior experience in freight forwarding or logistics sector is highly desirable</li><li>Demonstrated ability to manage end-to-end branch operations, including logistics, client service, and team leadership</li><li>Strong understanding of transport regulations, safety standards, and operational compliance</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP, WMS and CRM systems</li><li>Fluency in English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders</li><li>Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations</li><li>A deep understanding of customer needs and the ability to deliver superior service</li><li>Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities</li><li>Comfortable working in a dynamic, fast-paced environment with changing priorities</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently</li></ul>

Operations Director int-0404

<h2>Περιγραφή Θέσης</h2>Our People, Our Energy!&nbsp;The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.&nbsp;Starting with the role:Currently we are searching for a Talent Acquisition Specialist to run the end-to-end attraction and recruitment of candidates for junior to middle level positions in the organization and to promote Motor Oil as an employer of choice in the market.<h2>Κύριες Αρμοδιότητες Ρόλου</h2>During your day you will:<ul><li>Conduct end-to-end recruitment for junior to middle management roles, including CV screening, structured behavioral interviews, personality &amp; potential assessment and internal stakeholder alignment</li><li>Prepare, post, and manage internal and external job advertisements to meet the Group’s evolving recruitment needs</li><li>Manage interview scheduling, candidate communication, and psychometric testing logistics</li><li>Actively support the design and delivery of employer branding (EB) campaigns under the supervision of the Head of TA</li><li>Monitor and maintain recruitment data in SuccessFactors or other relevant HR systems; contributes to the generation of dashboards and reporting</li><li>Participate in career days, events, and targeted campaigns to strengthen the Group’s talent pipeline</li><li>Create proactively Talent poos for the main talent focus areas (operations, commercial, technology, finance etc.)</li><li>Coordinate with hiring managers and HR Managers (HRBPs) to ensure a seamless and timely hiring process, as well as a positive candidate experience</li><li>Adhere to group-wide recruitment strategy and processes and support continuous improvement initiatives</li></ul><h2>Κύρια Προσόντα</h2>What you need to stand out:<ul><li>Bachelor’s degree in Psychology, Business Administration, or other similar discipline</li><li>At least 3 years of experience in recruitment, preferably in a corporate or agency environment</li><li>Master’s degree in Human Resources, Organizational Psychology or MBA will be considered as a plus</li><li>Experience with hiring across multiple departments/sectors in specialists, junior and middle management positions</li><li>Solid understanding of structured behavioral interviews, psychometric assessment tools (e.g. SHL), and recruitment best practices</li><li>Experience with HRIS/ATS platforms, preferably SuccessFactors</li><li>Excellent command of the Greek and English language (oral and written)</li><li>Proficient use of MS Office tools</li></ul>&nbsp;<h2>Επιπλέον Χαρακτηριστικά</h2>&nbsp;<ul><li>Strong communication and interpersonal skills</li><li>Accountability and results orientation</li><li>Planning, organization and presentation skills</li><li>Ability to work individually and as part of a team</li><li>Flexibility and adaptability &nbsp;&nbsp;&nbsp;&nbsp;</li></ul>

Talent Acquisition Specialist

Intellectica is recruiting a highly experienced and strategic&nbsp;Senior Account Director&nbsp;on behalf of a leading strategic communications and consulting agency renowned for its cross-sector influence across more than 13 industries. Based in Athens, Greece and reporting to the Head of PR &amp; Corporate Comms, the successful candidate will be responsible for strategizing and leading all communication and promotion activities for the company’s key client accounts, delivering high-quality solutions that meet client objectives and drive business growth.Key activities and responsibilities of this role include:<ul><li>Lead a portfolio of diverse client accounts, ensuring excellence in service delivery and building long-term, trust-based relationships</li><li>Oversee all communication and promotion activities for the clients, including communication strategies, events, campaigns, and press releases</li><li>Act as the senior point of contact for clients, offering high-level strategic counsel tailored to their industry and objectives</li><li>Oversee and execute high-impact client events, from concept development to post-event reporting, ensuring alignment with broader communication goals</li><li>Cultivate and maintain strong relationships with key media outlets, securing meaningful coverage across local, national, and international platforms</li><li>Review and approve client-facing content such as press releases, speeches, executive messaging, and corporate statements</li><li>Collaborate closely with internal creative, digital, and strategy teams to deliver seamless 360° campaign executions</li><li>Manage client budgets, project timelines, and KPIs with a focus on quality, efficiency, and continuous improvement</li><li>Identify and drive organic growth opportunities, while contributing to new business development initiatives</li><li>Shape the client’s public image through briefings, follow-ups, presentations, and full proposals</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc and/or MSc degree in Public Relations, Communications, Journalism, Marketing, or a related discipline or a related field</li><li>At least 6 years of professional experience in PR, corporate communications, or integrated marketing, preferably within an agency environment</li><li>Demonstrated success in leading complex, multi-channel campaigns and managing senior-level client relationships</li><li>Proficient in managing project budgets, performance tracking, and cross-functional collaboration tools</li><li>Proficiency in MS Office Suite (especially in Excel &amp; PowerPoint)</li><li>Fluent in Greek and English</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong strategic mindset and the ability to work under pressure with poise and clarity</li><li>Exceptional communication, negotiation, and presentation skills</li><li>Strong organizational and project management skills with the ability to handle multiple projects and daily tasks end-to-end, while maintaining attention to detail and adherence to standards of excellence</li><li>A problem-solver able to effectively navigate client relationships</li><li>Able to promote the company’s teamwork spirit, collaborating seamlessly across departments to achieve shared organizational objectives</li><li>A can-do attitude showing willingness to take on responsibilities and go the extra mile</li></ul>

Senior Account Director int-0309

Your role as a Government &amp; Public Sector Consultant / Senior Consultant will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a Government &amp; Public Sector Consultant / Senior Consultant, you will demonstrate and develop your ability to:<ul><li>Analyze and document the&nbsp;client’s&nbsp;current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);</li><li>Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;</li><li>Define the process efficiency metrics (KPIs) and the appropriate SLAs;</li><li>Generate business requirement documents for key process improvement projects;</li><li>Effectively monitor project and program implementation;</li><li>Analyze business requirements and prepare technical and functional specifications and develop tender documents;</li><li>Manage and deliver projects and proposals;</li><li>Deal with project research and participate in report writing process;</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>Bachelor’s degree in Public Policy, International Studies, Economics, Business Administration, Finance or Engineering;</li><li>Master’s Degree in Business Administration (MBA) or similar will be considered as a plus;</li><li>Between 2 - 5&nbsp;years of relevant work experience in a consulting firm or related professional area with emphasis on providing advisory services to public sector organizations;</li><li>Knowledge and prior experience in areas related to Government and Public Sector Services gained through serving Greek public administration, European Institutions and / or International Donor Organizations across multiple policy areas;</li><li>Prior experience in preparation of responses to Greek public sector and European tenders will be considered as a plus;</li><li>Understanding of the latest trends across various policy areas (e.g., general public services, economic affairs, environmental protection, social policies), along with insights into major planned Greek public sector reforms and the funding or financing opportunities available for their implementation;</li><li>Strong problem-solving skills and ability to develop insights from quantitative and qualitative information;</li><li>Experience in management of co-funded projects will be considered as a plus;</li><li>Excellent interpersonal skills and ability to prioritize and handle multiple assignments;</li><li>Strong oral and written Greek &amp; English language communication skills;</li><li>Computer literacy;</li><li>Military obligations fulfilled where applicable.</li></ul> #AboutTechnology&amp;Transformation&nbsp;Five core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Customer;</li><li>Human Capital.</li></ul>

Government & Public Sector Consultant / Senior Consultant

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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