Guest Representative Jobs in Heraklion | Tourism / Hotels
2 open positions from 1 companies
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A Guest Representative ensures exceptional guest experiences by managing guest relations, addressing inquiries, and coordinating personalized services. They act as the primary contact between guests and hotel departments, enhancing satisfaction and loyalty in hospitality environments such as hotels and resorts. This role offers growth opportunities in customer service and hospitality management within Greece's vibrant tourism industry.
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Required Skills
Essential skills needed for Guest Representative positions
Ability to read, write, speak, and understand the English language effectively.
Ability to effectively convey information and ideas to others.
Ability to communicate effectively in the German language, including reading, writing, and speaking.
Proficiency in Microsoft Excel spreadsheet software for data analysis and reporting.
Fundamental abilities to operate computers and use common software applications.
Ability to assist and provide service to guests ensuring a positive experience.
Proficiency in Microsoft Word software for creating, editing, and formatting text documents.
The ability to handle, resolve, and respond to customer complaints effectively.
Providing clerical and organizational support to ensure efficient operation of the office or department.
Experience with Protel hotel management software used for reservations, front desk, and operational management.
Additional Skills & Traits
Nice-to-have skills and soft skills that can help you stand out
Ability to collaborate effectively with others to achieve common goals.
Exhibiting appropriate appearance and behavior that meets workplace standards.
Consistently dependable and trustworthy in fulfilling duties and responsibilities.
Ability to adjust effectively to new conditions and changes in the work environment.
Ability to be accountable for one's actions and fulfill obligations reliably.
Ability to understand and share the feelings of others in a considerate manner.
Guest Representative Jobs - Heraklion
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Educational Background
Recommended education and qualifications for Guest Representative positions
Study of the travel industry, hospitality management, and tourism business operations.
Study of managing hospitality operations, including hotels, restaurants, and tourism services.