Customer Service Manager Jobs in Athens | Customer Service / Call Center
2 open positions from 1 companies
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A Customer Service Manager oversees the customer service team to ensure excellent client satisfaction and efficient problem resolution. They lead sales initiatives, coordinate export operations, and manage team performance to drive business growth. This role is essential in industries like retail, export, and service delivery, offering dynamic leadership opportunities in competitive markets.
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Required Skills
Essential skills needed for Customer Service Manager positions
Ability to read, write, speak, and understand the English language effectively.
Ability to effectively convey information and ideas to others.
Proficiency in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook for office productivity.
Ability to work effectively with others to achieve common goals.
Ability to analyze complex situations and develop long-term plans to achieve organizational goals.
Tracking and analyzing key performance indicators to ensure business objectives are met and escalating issues when targets are not achieved.
Fluency in Greek language including speaking, reading, and writing skills.
Ability to operate and use computers effectively for various tasks and applications.
Experience working in a contact center environment handling customer interactions and support.
Ability to lead and manage teams handling call center operations effectively.
Additional Skills & Traits
Nice-to-have skills and soft skills that can help you stand out
Ability to systematically break down problems and analyze information to make informed decisions.
Customer Service Manager Jobs - Athens
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Educational Background
Recommended education and qualifications for Customer Service Manager positions
Study of managing business operations, organizational behavior, and strategic decision-making.