trainer

Our mission is to create and deliver exceptional training content that equips customer-facing employees with the necessary hard and soft skills to excel in their roles. Through a variety of engaging training methods, including online courses, virtual sessions, and classroom workshops, we aim to empower our teams to provide outstanding customer service and continuously enhance their professional growth.

What you’ll do:

• Plan, facilitate, and deliver training sessions to enhance both hard and soft skills through various methods (online, virtual, and in-person).
• Assist in the creation and updating of training materials, collaborating with the Training Manager or Specialist to ensure content aligns with business needs.
• Maintain up-to-date training content, including presentations, SOP videos, and assessments, ensuring consistency and effectiveness across all materials.
• Develop engaging video training content for onboarding, process training, and skill development that aligns with learning objectives.
• Contribute to the development and expansion of the Knowledge Base site by creating manuals, instructional materials, and video tutorials.
• Conduct trainer observations and monitor trainee performance, providing actionable feedback for continuous improvement.
• Research and suggest new training methods, such as video-based learning, gamification, and microlearning, to enhance training effectiveness.
• Collect and analyze participant feedback and engagement metrics to identify areas for improvement and propose solutions to the Training Manager or Specialist.
• Ensure positive and consistent communication with staff, peers, and management to support a collaborative and effective learning environment.
• Provide hands-on support during live training sessions, e-training programs, and on-the-job coaching to ensure smooth learning experiences.

What you need to be successful

• A BSc degree in Education or a related field.
• At least 1 year of previous experience in a customer care or educational environment.
• A strong understanding of customer expectations, with a focus on providing quality-driven support.
• Proficiency in design and delivery of training content, along with strong computer skills (MS Office, Google Suite, and other relevant tools).
• Excellent presentation and public speaking skills.
• The ability to effectively present complex information to diverse audiences.
• Strong oral and written communication skills in both English and Greek.
• Familiarity with coaching and training techniques.
• Strong multitasking and task-management skills to handle a variety of responsibilities.
• Knowledge of both conventional and modern training methods, tools, and techniques.
• Effective planning and excellent organizational skills to ensure smooth and efficient training sessions.