subscription & loyalty manager

We are looking for a Subscription & Loyalty Manager to join our Growth team, helping us build and enhance customer loyalty while optimizing the impact of our marketing initiatives.

As part of our Marketing Team, you will play a crucial role in developing and implementing subscription and loyalty strategies that strengthen customer relationships and drive business growth. You’ll work closely with cross-functional teams to enhance efood’s subscription and loyalty programs, ensuring they align with local market needs and consumer behavior.

• Collaborating with internal teams (Marketing, CRM, Product, and Commercial teams) to enhance the value proposition of our programs
• Analyzing market trends, competitive landscape, and customer insights to identify opportunities for differentiation and continuous improvement
• Track key KPIs for subscription and loyalty programs and report on performance, offering actionable insights
• Guide regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategy
• Championing innovation, bringing fresh ideas and best practices to strengthen customer relationships and drive long-term loyalty.

What you need to be successful

• Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business models
• Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performance
• Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategies
• Leadership & Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiatives
• Agility & Flexibility: Quick to learn, adapt, and manage multiple tasks in a fast-paced, dynamic environment
• Innovation-Driven: Passion for identifying new opportunities and innovating to meet evolving customer needs
• Growth Mindset: Focused on continuous learning and improvement, with the ability to drive growth and adapt to new challenges.
• Experience in Large-Scale Programs: Experience managing large-scale programs, particularly in consumer-facing industries (e.g., e-commerce, tech, or services).
• Business Strategy Expertise: Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business models