logistics operations & rider experience sr. specialist

At efood, our rider community is at the heart of everything we do. We're looking for a passionate and strategic Logistics Operations & Rider Experience Sr. Specialist to help us design and implement impactful communication and engagement initiatives that truly resonate with our riders.

If you're driven by purpose, love turning insights into action, and know how to craft meaningful messages that build trust and connection, this is the role for you.
 

What you’ll be doing:

• Develop and implement integrated internal and external communication strategies tailored to our rider community.

• Collaborate with cross-functional teams to ensure communications align with company-wide objectives.

• Monitor and evaluate the performance of communication campaigns, using data to drive improvements.

• Design and roll out employer branding and engagement initiatives to foster a strong sense of belonging and pride among riders.

• Listen actively to rider feedback and translate insights into actionable plans that reinforce our rider-first culture.

• Support the design and delivery of benefits, rewards, and recognition programs that enhance satisfaction and retention.

• Localize global best practices in engagement and adapt them to fit the unique needs of the Greek market.

• Lead Corporate Social Responsibility and volunteering initiatives that reflect our values and community spirit.

What you need to be successful

• Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.

• 4+ years of experience in communications or engagement roles, ideally within fast-paced or diverse communities.

• Strong project management skills and the ability to juggle multiple initiatives effectively.

• Exceptional verbal and written communication skills in both Greek and English.

• A creative and empathetic mindset with a passion for community-building and storytelling.

• Strong interpersonal skills and a collaborative spirit.

• Prior experience in employer branding, CSR or internal communications is a plus.

Who we are

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼