last mile operations associate

We are seeking a Last-Mile Operations Associate to join our team and play a critical role in optimizing the performance of our "Delivered by efood" services. In this role, you’ll ensure the efficiency and reliability of our last-mile logistics, making a direct impact on delivering exceptional service every day.

What you'll do:

• Take ownership of time performance systems, ensuring they are properly maintained, utilized, and upgraded as necessary.
• Ensure that the times model aligns with the behavior of riders and partners, aiming to meet the promised delivery time to our customers.
• Track and analyze time performance metrics.
• Develop and maintain time performance dashboards and reports for internal and external stakeholders.
• Identify areas for process optimization and implement solutions to enhance last-mile delivery efficiency.
• Serve as the point of contact for the central team, addressing any performance-related issues for the models of promised delivery time, preparation times, and delays.
• Collaborate with fleet Teams, vendor Performance team, and dispatch teams to develop and implement improvement plans.
• Work with the local Product Teams to enhance operational processes.

What you need to be successful

• Strong ability to analyze data and identify opportunities for breakthroughs and innovations, including creating KPIs and finding benchmarks.
• Advanced Microsoft Excel skills and experience with Data Studio for creating dashboards.
• General understanding of logistics processes, live operations, and tech support, along with a solid grasp of product and model definitions.
• Fluency in oral and written Greek and English (mandatory).
• Ability to effectively manage personal schedules and align with team planning.
• High attention to detail in working with numbers and data.
• Strong problem-solving skills with a focus on achieving tangible outcomes.
• Excellent oral and written communication skills, along with the ability to create and deliver impactful presentations.
• Capability to adjust to dynamic situations and evolving needs.
• Bachelor’s Degree in a relevant field.

Who we are

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

• If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us🚀! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!
• If you want to stay in shape 🏋️, our in-house gym awaits you fully equipped!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world 🌎!

Life @efood:

At efood, no day is the same as the day before!

efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!

Hungry enough to join us?

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.