We are currently looking for a Fleet Operations Support Supervisor who can drive compliance and operational efficiency by overseeing rider standards, resolving financial and process issues, optimizing app functionality, and delivering strategic insights to support effective fleet operations !

What you will do:

• Oversee and address financial queries related to fleet operations, working with cross-functional teams to maintain transparent and efficient financial processes.
• Monitor daily rider compliance & ensure adherence to company standards and protocols by actively monitoring and addressing rider compliance issues, coordinating closely with internal teams.
• Coordinate with finance and operations teams to facilitate smooth Q&A sessions, ensuring all stakeholders are aligned.
• Analyze competitor strategies across fleet operations, payment schemes, and app functionalities. Identify strengths and weaknesses to propose actionable improvements.
• Identify and address bugs in the rider app, working with relevant teams to drive feature improvements for optimal functionality.
• Compile and present comprehensive reports to key stakeholders, delivering actionable insights to inform fleet operations and strategic planning.
• Lead, motivate, and guide team members, creating a collaborative and productive work environment that supports both individual growth and overall success

What you need to be successful

• BSc degree preferably in Logistics, Accounting or relevant field
• Strong knowledge of financial principles is necessary
• Experience in last-mile delivery or relevant field will be a plus
• Proficiency in Greek and English
• Analytical and data driven mindset
• Strong conflict resolution and negotiation skills
• Exceptional Leadership skills & Resilience
• A natural tendency to communicate effectively, lead & inspire team members

Who we are

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world 🌎!

Life @efood:

At efood, no day is the same as the one before!

efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

We always aim higher, and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!

Hungry enough to join us?

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