group it service manager (948)

The role of the Group IT Service Manager will involve managing the IT service portfolio and overseeing the lifecycle processes provided by doValue Group IT to its subsidiaries. This position will also offer guidance and thought leadership on the evolution of doValue Group IT services, advise on the progression of services through their lifecycle, and manage the overall service portfolio. Additionally, the Group IT Service Manager may be involved in, lead, or advise on the development of new services and products, whether they are similar to existing solutions or entirely new offerings. This will be done using a consistent set of service lifecycle management processes and tools to track, report on, compare, and provide recommendations for all services in the portfolio.

Key Accountabilities

• Effectively collaborate with business users at Group and local level to ensure the IT service portfolio evolves in line with doValue’s business & IT goals

• Develop, maintain, and apply service lifecycle management processes (including performance management processes and reporting).

• Ensure that customer satisfaction goals are met at all organizational levels

• Manage the budget for the IT services portfolio aligned to IT budget and cost reduction goals.

• Build a collaborative environment with vendors to foster innovation in service outcomes.

Professional Experience & Qualifications

• minimum 2 years of relevant IT and business work experience

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Core Competencies & Knowledge

• Experience in supervising and building relationships with people at a variety of levels.

• Demonstrated ability to launch and deliver services on time and within budget.

• Ability to translate technical language into meaningful, outcome-centric language for customers

• Identifies and acts upon opportunities for continuous improvement

• Execution management and delivery of major IT projects

• Ability to manage relationships and network with both IT and business partners

• Fluency in English, both written and oral

Our Values define us and make us stand out!

Collaboration: We take on shared responsibilities

Leadership: We act as role models and empower colleagues and collaborators

Effectiveness: We act with determination and proactivity

Responsibility: We build trust and credibility with our customers

What you will find with us: Take your career to the next level working with amazing teams! We are offering:

• Αn attractive remuneration package and benefits
• A dynamic professional working environment with excellent potential to grow and develop
• International business exposure and stretching project assignments

We want to be able to attract the best of the best, and make sure they keep getting better and do amazing things!