Τι θα κάνεις
- Αντιμετωπίζεις ερωτήματα πελατών μέσω live chat, email και τηλεφώνου
- Πραγματοποιείς ανάλυση πελατειακών δεδομένων και λαμβάνεις τα απαραίτητα μέτρα
- Διαχειρίζεσαι κατάλληλα τα ερωτήματα πελατών και εξασφαλίζεις υψηλό επίπεδο υπηρεσιών
- Προωθείς διαθέσιμα προϊόντα και υπηρεσίες σε πελάτες
- Αναπτύσσεις και διατηρείς εξαιρετικές σχέσεις με υπάρχοντες και υποψήφιους πελάτες
- Συνεργάζεσαι αποτελεσματικά με άλλα τμήματα κατά περίπτωση
- Συνεισφέρεις στην επίτευξη των στοχοθετημένων αποτελεσμάτων της ομάδας
Βασικές προϋποθέσεις
- Άπταιστα Πολωνικά και άριστα Αγγλικά
- Επικοινωνία και διαχείριση πελατών
- Γνώση Η/Υ και ομαδική εργασία
- Πολλαπλές εργασίες (multitasking)
- Business
Παροχές
- Ελκυστικό πακέτο αποδοχών.
- Διανοητικά προκλητικό εργασιακό περιβάλλον.
- Συνεχής προσωπική ανάπτυξη και διεθνείς ευκαιρίες εκπαίδευσης.
Περιγραφή Θέσης
We are looking for a passionate and self-motivated professional to join our Customer Experience Team.
The main responsibilities of the position include:
Deal with clients’ inquiries via live chat, email and telephone
Perform personal clientele analysis and take actions as required
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients
Develop and maintain excellent relationships with prospective and existing clients
Cooperate effectively with other departments as required
Contribute to team effort by achieving targeted results
Main requirements:
Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent Polish speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required
Benefit from:
Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities
Περιγραφή Εταιρείας
We Give Every Client the Best Possible Trading Experience
Every client, regardless of account size, gets access to the same excellent trading conditions. Everyone who chooses XM has the same opportunity to pursue their investment goals.
Join Us
We pioneered the strict no requotes, no rejections policy that established our reputation. To prevent slippage and keep your strategy aligned with real-time market prices, 99% of all trades are executed in less than one second.
Περιγραφή Εταιρείας
We Give Every Client the Best Possible Trading Experience
Every client, regardless of account size, gets access to the same excellent trading conditions. Everyone who chooses XM has the same opportunity to pursue their investment goals.
Join Us
We pioneered the strict no requotes, no rejections policy that established our reputation. To prevent slippage and keep your strategy aligned with real-time market prices, 99% of all trades are executed in less than one second.