support associate
21 Ιουλ 2026 · Wolt Greece
Τι θα κάνεις
- Αντιμετωπίζεις 24/7 υποστήριξη πελατών, συνεργατών εστιατορίων και διανομέων μαζί με την ομάδα
- Επικοινωνείς με πελάτες μέσω chat ή τηλεφώνου προσαρμόζοντας τον τόνο σου στις ανάγκες τους
- Αντιμετωπίζεις ερωτήματα πελατών και συνεργατών βελτιώνοντας συνεχώς την εμπειρία τους
- Συμβάλλεις στην ανάπτυξη της υποστήριξης πελατών, συνεργατών και διανομέων με την ομάδα
Βασικές προϋποθέσεις
- Εξυπηρέτηση πελατών και πελατοκεντρική νοοτροπία
- Δεξιότητες επικοινωνίας και γλωσσική επάρκεια στα Ελληνικά και Αγγλικά
- Διαχείριση πολλαπλών καθηκόντων και προσοχή στη λεπτομέρεια
- Γνώση τοπικής περιοχής Θεσσαλονίκης και επίλυση προβλημάτων
- Γρήγορη ικανότητα μάθησης και δημιουργικότητα
- Ομαδικότητα και θετική στάση στην αντιμετώπιση προκλήσεων
Παροχές
- Πρόκειται για θέση πλήρους απασχόλησης με εργασία στον χώρο μας και βάρδιες που καλύπτουν πρωινές, νυχτερινές ώρες και Σαββατοκύριακα στο γραφείο μας στη Θεσσαλονίκη.
- Ενταχθείτε σε μια βραβευμένη ομάδα υποστήριξης και αναπτυχθείτε σε ένα γρήγορο περιβάλλον startup.
Περιγραφή Θέσης
We're currently looking for
full-time
Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.
Please note that this is an on-site position for candidates based in Thessaloniki. :)
If the points below sound exciting, we look forward to hearing from you!
Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.
Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
Attitude: Take ownership beyond the obvious.
What you'll be doing
Handling our 24/7 customer, venue partner and courier partner support together with the team.
Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.
Developing our customer, venue partner and courier partner support together with the team.
Our humble expectations
It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.
You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team.
You are a fast learner and attentive to both small details and the bigger picture.
Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.
You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
Fluency in Greek and ability to work in English is required.
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.