sales support associate
9 Σεπ 2026 · Wolt Greece
Τι θα κάνεις
- Διαχειρίζεσαι τη διαδικασία onboarding νέων εμπόρων στην πλατφόρμα
- Υποστηρίζεις εμπόρους κατά τις πρώτες ημέρες λειτουργίας για ομαλή έναρξη
- Καθοδηγείς στην εγκατάσταση μενού, ετοιμότητα λειτουργίας και βέλτιστες πρακτικές πλατφόρμας
- Συμβουλεύεις για βελτίωση ποιότητας, εμπειρίας πελατών και όγκου παραγγελιών
- Παρακολουθείς την απόδοση των εμπόρων και υποστηρίζεις τους στόχους λειτουργίας και επιχειρήσεων
- Υποστηρίζεις το λανσάρισμα νέων περιοχών και έργα επέκτασης αγοράς
- Λειτουργείς ως κύριο σημείο επαφής για θέματα onboarding και υποστήριξης λειτουργίας
- Συνεργάζεσαι διατμηματικά με ομάδες Εμπορίου, Υπηρεσιών Εμπόρων, Λειτουργιών και Υποστήριξης
- Εντοπίζεις ευκαιρίες για βελτίωση διαδικασιών onboarding και εμπειρίας εμπόρων
- Βεβαιώνεις ότι οι έμποροι είναι πλήρως εξοπλισμένοι για επιτυχία και ανάπτυξη στην πλατφόρμα
Βασικές προϋποθέσεις
- Onboarding εμπόρων με άριστη επικοινωνία και διαχείριση ενδιαφερομένων
- Άριστες οργανωτικές δεξιότητες και ικανότητα πολυδιεργασίας
- Ετοιμότητα λειτουργίας και βελτίωση εμπειρίας πελατών με προσοχή στη λεπτομέρεια
- Επίλυση προβλημάτων και διατμηματική συνεργασία
- Άπταιστα ελληνικά και αγγλικά
Παροχές
- Ένα διασκεδαστικό και δυναμικό εργασιακό περιβάλλον – Εργασία με μια υποστηρικτική, διεθνή ομάδα· Επαγγελματική ανάπτυξη – Ευκαιρίες μάθησης και εξέλιξης εντός της Wolt· Προνόμια Wolt – Εκπτώσεις σε παραγγελίες Wolt και σύγχρονος εξοπλισμός εργασίας· Ισορροπία εργασίας-ζωής – Απολαύστε ευελιξία στο ωράριό σας.
Περιγραφή Θέσης
At Wolt, we strive to provide the best possible experience for both our customers and merchant partners. We are looking for a Merchant Onboarding Associate to support the successful launch and growth of new merchants on the platform.
In this role, you will be responsible for guiding merchants through their onboarding journey, ensuring operational readiness, and supporting them during their first days of live operations. You will work closely with merchants to help improve quality, increase order performance, and ensure they are set up for long-term success on the platform.
What you’ll be doing
Managing the onboarding process for new merchants joining the platform
Supporting merchants during their first days of operation to ensure a smooth launch experience
Guiding menu setup, operational readiness, and platform best practices
Advising merchants on ways to improve quality, customer experience, and order volume
Monitoring merchant performance and supporting them in achieving operational and business goals
Supporting the launch of new areas and contributing to market expansion projects
Acting as the main point of contact for onboarding-related questions and operational support
Collaborating cross-functionally with Commercial, Merchant Services, Operations, and Support teams
Identifying opportunities to improve onboarding processes and merchant experience
Ensuring merchants are fully equipped to succeed and grow on the platform
Our humble expectations
Strong communication and stakeholder management skills
Excellent organisational and multitasking abilities
Solution-oriented mindset with strong attention to detail
Ability to work independently and manage multiple priorities simultaneously
Comfortable working in a fast-paced operational environment
Experience in onboarding, account management, operations, customer success, or merchant support is
considered a plus
Familiarity with food delivery, marketplaces, or e-commerce environments is considered an advantage
Fluent in Greek and English
What you’ll get by joining us
The opportunity to directly impact merchant success and customer experience
A dynamic and collaborative working environment
Exposure to cross-functional projects and market launches
Career growth opportunities within a global tech company
The chance to contribute to the growth of one of the fastest-growing technology companies in the region
What we offer
✨ A Fun & Dynamic Work Environment – Work with a supportive, international team;
Career Growth – Opportunities to learn and develop within Wolt;
Wolt Perks – Discounts on Wolt orders & modern work equipment;
⚖️ Work-Life Balance – Enjoy flexibility in your work routine.
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.