regional manager, strategy & operations
Wolt Greece
Αττική
Αττική
Στο χώρο εργασίας
Διοίκηση Επιχειρήσεων
Αορίστου
Πλήρης απασχόληση
Περιγραφή Θέσης
As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing & Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.
Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.
What you'll be doing
Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing
You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!
Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.
Our humble expectations
Master’s or Bachelor's degree in business, marketing, data science, or a related field.
Previous experience in consumer business, product operations, growth, marketing, or management consulting.
Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.
Strong attention to detail and ability to manage multiple projects simultaneously.
Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.
Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.
Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.
Στο χώρο εργασίας
Διοίκηση Επιχειρήσεων
Αορίστου
Πλήρης απασχόληση
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
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