operations associate, courier supply
20 Ιουλ 2026 · Wolt Greece
Τι θα κάνεις
- Οργανώνεις, διατηρείς και αναπτύσσεις το δίκτυο συνεργαζόμενων couriers
- Παρακολουθείς και διαχειρίζεσαι την ημερήσια προσφορά couriers για συνεπή παράδοση
- Συντονίζεις με εταιρείες στόλου για πρόβλεψη ζήτησης και προσαρμογή προσφοράς couriers
- Παρακολουθείς, αναλύεις και αναφέρεις KPI προσφοράς couriers, εντοπίζοντας τάσεις και βελτιώσεις
- Προτείνεις ιδέες και πρωτοβουλίες για βελτίωση λειτουργικών διαδικασιών και αποδοτικότητας
- Δημιουργείς και βελτιστοποιείς κλιμακούμενες διαδικασίες για υποστήριξη λειτουργικής ανάπτυξης
- Συνεργάζεσαι με άλλα τμήματα λειτουργιών για ομαλή καθημερινή εκτέλεση
- Υποστηρίζεις την επίλυση προβλημάτων που αφορούν τη λειτουργία couriers και απόδοση στόλου
Βασικές προϋποθέσεις
- Διαπροσωπικές και επικοινωνιακές δεξιότητες για συνεργασία και οικοδόμηση σχέσεων
- Προδραστική σκέψη με αίσθηση ιδιοκτησίας και ικανότητα επίλυσης προβλημάτων
- Ιεράρχηση εργασιών και διαχείριση πολλαπλών ευθυνών σε γρήγορο και δυναμικό περιβάλλον
- Ανάλυση δεδομένων με χρήση Google Sheets και Looker, αναφορά KPI
- Βελτιστοποίηση λειτουργικών διαδικασιών και δημιουργία κλιμακούμενων διαδικασιών
- Χρήση εργαλείων AI για βελτίωση λειτουργικής αποδοτικότητας
Περιγραφή Θέσης
As our Operations Associate - Courier Supply, you will be responsible for the supply of our courier partners in our region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.
Working within the Operations team means no two days are the same. We are looking for someone who is self-motivated, proactive, and driven to succeed, with strong interpersonal and community-building skills. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is passionate about operational excellence.
What you'll be doing
Onboard, retain, and grow a network of happy and engaged courier partners
Monitor and manage daily courier supply to ensure timely delivery operations
Coordinate closely with fleet companies to understand demand forecasts and adjust courier supply accordingly
Track, analyze, and report on courier supply KPIs, identifying trends and areas for improvement
Proactively share ideas and initiatives to improve operational processes and team efficiency
Create and optimize scalable processes to support operational growth
Collaborate cross-functionally with other operations teams to ensure smooth day-to-day execution
Support issue resolution related to courier operations and fleet performance
Our humble expectations
Strong communication and interpersonal skills — you enjoy working with people and building relationships
A proactive, hands-on mindset with a strong sense of ownership
Ability to thrive in a fast-paced and dynamic environment
Strong attention to detail while maintaining awareness of the bigger picture
Analytical thinking and comfort working with data
Experience using Google Sheets or Looker is a strong advantage
Interest in using AI tools and automation to improve operational efficiency and workflows is considered a plus
Ability to prioritize tasks and manage multiple responsibilities effectively
Fluency in both English and Greek is required
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.