operations associate, courier supply
9 Σεπ 2026 · Wolt Greece
Τι θα κάνεις
- Ενσωματώνεις, διατηρείς και αναπτύσσεις δίκτυο ευχαριστημένων και αφοσιωμένων συνεργατών courier
- Παρακολουθείς και διαχειρίζεσαι την καθημερινή προμήθεια courier για έγκαιρη λειτουργία παραδόσεων
- Συντονίζεις στενά με εταιρείες στόλου για κατανόηση προβλέψεων ζήτησης και προσαρμογή προμήθειας courier
- Καταγράφεις, αναλύεις και αναφέρεις KPI προμήθειας courier, εντοπίζοντας τάσεις και βελτιώσεις
- Προτείνεις ιδέες και πρωτοβουλίες για βελτίωση λειτουργικών διεργασιών και αποδοτικότητας ομάδας
- Δημιουργείς και βελτιστοποιείς κλιμακώσιμες διαδικασίες για υποστήριξη επιχειρησιακής ανάπτυξης
- Συνεργάζεσαι διατμηματικά με άλλες ομάδες λειτουργιών για ομαλή καθημερινή εκτέλεση
- Υποστηρίζεις στην επίλυση θεμάτων σχετικά με λειτουργίες courier και απόδοση στόλου
Βασικές προϋποθέσεις
- Ισχυρές δεξιότητες επικοινωνίας και διαπροσωπικής επικοινωνίας
- Προληπτική νοοτροπία και αίσθηση ιδιοκτησίας
- Ικανότητα εργασίας σε γρήγορο και δυναμικό περιβάλλον
- Προσοχή στη λεπτομέρεια με συνολική εικόνα
- Αναλυτική σκέψη και χρήση δεδομένων
- Γνώση Google Sheets ή Looker
- Ενδιαφέρον για χρήση εργαλείων AI και αυτοματοποίησης
- Ιεράρχηση εργασιών και διαχείριση πολλαπλών ευθυνών
- Άπταιστα Αγγλικά και Άπταιστα Ελληνικά
Περιγραφή Θέσης
Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further!
As our Operations Associate - Courier Supply, you will be responsible for the supply of our courier partners in our region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.
Working within the Operations team means no two days are the same. We are looking for someone who is self-motivated, proactive, and driven to succeed, with strong interpersonal and community-building skills. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is passionate about operational excellence.
What you'll be doing
Onboard, retain, and grow a network of happy and engaged courier partners
Monitor and manage daily courier supply to ensure timely delivery operations
Coordinate closely with fleet companies to understand demand forecasts and adjust courier supply accordingly
Track, analyze, and report on courier supply KPIs, identifying trends and areas for improvement
Proactively share ideas and initiatives to improve operational processes and team efficiency
Create and optimize scalable processes to support operational growth
Collaborate cross-functionally with other operations teams to ensure smooth day-to-day execution
Support issue resolution related to courier operations and fleet performance
Our humble expectations
Strong communication and interpersonal skills — you enjoy working with people and building relationships
A proactive, hands-on mindset with a strong sense of ownership
Ability to thrive in a fast-paced and dynamic environment
Strong attention to detail while maintaining awareness of the bigger picture
Analytical thinking and comfort working with data
Experience using Google Sheets or Looker is a strong advantage
Interest in using AI tools and automation to improve operational efficiency and workflows is considered a plus
Ability to prioritize tasks and manage multiple responsibilities effectively
Fluency in both English and Greek is required
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Παρόμοιες Θέσεις
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
Παρόμοιες Θέσεις