Jobily
head of courier strategy & innovation, south region
Wolt Greece
Αττική
Αττική
Φυσική παρουσία
Διοίκηση Επιχειρήσεων
Αορίστου
Πλήρης
Περιγραφή Θέσης
As part of our South Region (Greece, Malta, Cyprus, Albania, Kosovo, Kazakhstan, Georgia, Azerbaijan, Uzbekistan), we’re looking for a Head of Courier Strategy & Innovation to help us chart the course for sustainable growth, scale new initiatives, and bring innovation to life. This role sits at the intersection of strategy, operations, and technology, with a special focus on embedding new technologies across the business to unlock efficiency and customer value.
What you’ll be doing
This role is all about driving initiatives and innovations across diverse markets while ensuring Wolt remains agile and forward-thinking. You’ll partner with the rest of the South Ops functions, global functions, and external stakeholders to identify opportunities, pilot new initiatives, and scale what works.
Day-to-day in this role you’ll:
Plan, develop and execute sustainability initiatives.
Lead strategic projects across multiple markets, ensuring alignment and knowledge-sharing.
Drive innovation pilots (e.g. new business models, automation, AI applications) and oversee their rollout across the region.
Identify key areas of improvement in terms of efficiency, customer experience and propose scalable actions across all markets.
Work closely with the other South Ops teams (Supply, Efficiency, Quality, Experience) to ensure scalability and consistency.
Communicate with legal authorities and respond to official requests, while proactively monitoring regulatory and legal developments that may impact Wolt’s operations across the region.
Our humble expectations
5+ years of experience in strategy, operations, consulting or leadership roles in high-growth environments.
Proven track record of driving cross-functional projects and delivering measurable impact.
Strong analytical and financial acumen, with the ability to turn insights into action.
Fluency in both English and Greek languages.
Experience working with AI/ML tools, or a keen interest in leveraging them for business transformation.
A collaborative leader who thrives in fast-paced, ambiguous environments.
Excellent project management and execution capabilities.
What we offer
Shape the future of one of the fastest-growing regions within Wolt and DoorDash.
Work on diverse challenges across multiple countries, cultures, and business models.
Drive high-impact initiatives and see your ideas come to life at scale.
Be at the forefront of AI adoption in one of the world’s leading tech companies.
Collaborate with smart, motivated colleagues across markets and functions.
Enjoy the benefits of working in a global company while having the autonomy of a regional role.
Φυσική παρουσία
Διοίκηση Επιχειρήσεων
Αορίστου
Πλήρης
Περιγραφή Εταιρείας
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.