guest experience agent

Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.
For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Imperial 5* Hotel in Rhodes Island as a Guest Experience Agent. 

As a Guest Relations Agent, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will serve as a liaison between guests and various hotel departments to fulfil requests and resolve issues promptly.

Responsibilities 

• Welcome guests upon arrival, assist with the check-in process and provide information about hotel services and amenities.

• Work closely with other departments to ensure seamless coordination in handling reservations.

• Address and resolve any concerns or complaints promptly and effectively.

• Act as a liaison between guests and other departments to ensure prompt resolution of problems.

• Respond to guest inquiries, requests, and concerns professionally and courteously.

• Anticipate and fulfil guest needs to enhance their overall experience.

• Monitor guest feedback and reviews, respond to guest comments and take proactive steps to address and eliminate potential issues.

• Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.

• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.

• Handle emergencies or crises, ensuring the safety and well-being of guests.

• Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.

Requirements

• Bachelor's degree in hospitality or business administration, or related field.

• Previous experience in a guest service or front desk role is desirable.

• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.

• Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions

• Knowledge of hospitality industry best practices, including customer service and guest experience.

• Fluent in English & German; additional languages a plus.

• Familiarity with hotel reservation systems.

Benefits

• Competitive salary and other benefits (as per local legislation)

• Advanced opportunities for professional growth

• Accommodation (if necessary) and board

• Participation in educational programs

• Diverse and multicultural environments

• Professional skills development