groom/bell boy

The Bellboy is responsible for assisting guests with luggage, providing information, and ensuring a welcoming and positive experience during their stay at the hotel. The Bellboy is an integral part of the Front Office team and works to provide exceptional service by ensuring guests' comfort, convenience, and satisfaction.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a friendly, professional atmosphere. Assist with their luggage, carrying it to and from their rooms, vehicles, or other locations within the hotel. Escort them to their rooms and provide them with essential information about hotel amenities, services, and policies.
• Assist in preparing rooms for guest check-in by delivering personal items (e.g. luggage, messages, parcels).
• Help guests with parking, valet services, or other logistical needs related to vehicle handling.
• Maintain up-to-date knowledge of hotel services, local attractions, and directions to offer guests information and recommendations.
• Monitor and maintain the safety and security of guest property, ensuring that all luggage and belongings are handled with care.
• Assist guests with check-out by gathering their luggage and ensuring it is transferred to their transport safely.
• Provide assistance to guests during departure, including ensuring satisfaction with their stay and offering help with future reservations.

Qualifications

• Valid EU driving license
• High school diploma or equivalent
• Previous experience in a customer service or hospitality-related role is preferred.
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to multitask effectively
• Ability to carry and lift heavy luggage (up to specified weight, depending on the hotel's standards)
• A friendly, courteous, and professional personality
• Comfortable working in varying indoor and outdoor environments

Benefits

• Competitive salary and other benefits (as per local legislation)
• Advanced opportunities for professional growth
• Accommodation (if necessary) and board
• Participation in educational programs
• Diverse and multicultural environments
• Professional skills development