amoh, a luxury collection resort, rhodes | floor supervisor

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.

Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality and the promotion of cultural heritage.

Position Summary 

• Reporting to the Executive Housekeeper / Assistant Ex. Housekeeper and supporting the day-to-day activities in Housekeeping and Laundry.

• Assists the Executive Housekeeper in the overall running of the housekeeping/ laundry department.

• Directs and works with employees to clean and maintain guestrooms and public space. 

• Completes inspections of rooms and Public Areas and holds people accountable for corrective action.

• Acts as a liaison to coordinate the efforts of Housekeeping, Front Office and Engineering.

• Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

• Document and resolve any issues and complete required paperwork.

• Assists in training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy. 

Key Responsibilities

• Support the Executive Housekeeper in supervising daily operations and leading the team.

• Oversee Housekeeping/Laundry procedures, guest requests, and daily checklists.

• Ensure all rooms and common areas are cleaned and maintained to high standards.

• Develop and implement cleaning procedures and protocols.

• Conduct quality control checks to ensure work meets established standards.

• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.

• Resolve customer complaints related to housekeeping services.

• Address maintenance issues and report to the maintenance department.

• Monitor and ensure compliance with occupational health and safety standards.

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 

• Works effectively with the Engineering department on guest room maintenance needs.

•  Oversees all lost and found procedures.

• Understands and complies with loss prevention policies and procedures. 

• Ensures all employees have proper supplies, equipment, and uniforms. 

• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.

• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.

• Share key information and insights from pre- and post-convention or event meetings with the Housekeeping/Laundry team.

• Comply with all hotel policies, SOPs, and Brand Standards. 

• Assists in the review of comment cards and guest satisfaction results with employees. 

• Displays professionalism and gains respect from others. 

  • Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.

Requirements

• Degree in Hospitality, Tourism, or a related field.

• Minimum of two years’ experience in a role of Housekeeping Supervisor within a 4-or 5-star hotel. Experience with Marriott or other international luxury brands is an advantage.

• Excellent command of English knowledge of additional languages is highly desirable.

• Proven experience in handling guest complaints and service recovery effectively.

• Strong leadership and team-coordination skills.

• Excellent communication, interpersonal, and problem-solving abilities.

• Flexibility to work shifts, including weekends and public holidays.

• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).

• High attention to detail and commitment to delivering outstanding guest experiences.

Benefits

• Accommodation (if necessary) and board.

• Social insurance and other benefits according to Greek legislation.

• Opportunities to participate in professional training and development programs.

• Work in a multicultural and dynamic environment.

• Excellent career advancement opportunities within the organization