amoh, a luxury collection resort, rhodes | at your service agent

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.

Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.

Position: At Your Service Agent
Location: AMOH Hotel
Department: Rooms Division

About the Role
As an At Your Service Agent, you will be responsible for managing all guest calls and requests with efficiency, courtesy, and genuine hospitality. Acting as the central point of contact, you ensure that every request is handled with accuracy and delivered in a timely manner according to Marriott service standards.

Key Responsibilities

• Answer all internal and external calls in a professional and friendly manner

• Process guest requests and coordinate with operational departments

• Handle wake-up calls, guest inquiries, and complaints

• Log, track, and follow up on all requests to completion

• Provide accurate information about hotel services and local attractions

• Uphold Marriott communication and service etiquette

Requirements

• Previous customer service or call-center experience; hotel experience preferred

• Excellent telephone etiquette and communication skills

• Strong organisational skills and attention to detail

• Ability to multitask in a fast-paced environment

• Fluency in English; additional languages are a plus

Benefits

• Accommodation (if necessary) and board.

• Social insurance and other benefits according to Greek legislation.

• Opportunities to participate in professional training and development programs.

• Work in a multicultural and dynamic environment.

• Excellent career advancement opportunities within the organization.