retail product & services manager

The Retail Product & Services Manager is a senior leadership role responsible for defining and delivering Vodafone’s retail proposition across devices, accessories, and technology-related services. The role leads a large, multidisciplinary team (20+ FTEs) and owns the end-to-end commercial performance of retail products and services. It plays a critical role in positioning Vodafone as a destination for technology, ensuring strong execution across retail channels and a compelling, differentiated customer experience. This is a high-impact role combining team leadership, commercial ownership, retail marketing, and operational control, with direct influence on revenue, margin, and in-store performance.

Key Accountabilities:

•    Lead and develop a high performing team of 20+ professionals, setting clear objectives, ways of working, and accountability while driving a performance  and results oriented culture. 
•    Define and execute the retail products and services strategy, positioning Vodafone as a technology destination through a differentiated portfolio across devices, accessories, and value added services, informed by customer insights and market trends. 
•    Own full commercial performance and P&L, including pricing, promotions, commercial policies, revenue growth, margin optimization, cost efficiency, and performance reviews with corrective actions. 
•    Drive retail marketing and customer experience excellence, owning end to end execution across physical and digital touchpoints, in store experience, merchandising, and targeted campaigns to maximize traffic, conversion, and upsell. 
•    Lead services development, purchasing, and cross functional alignment, scaling technology related services (financing, insurance, trade in), ensuring seamless supply, optimal stock and logistics, and strong collaboration with senior stakeholders across Retail, Digital, Finance, Supply Chain, CRM, and Marketing.

Who you are

•    8-12+ years of experience in retail, commercial, product, or marketing roles with proven experience leading large teams (15–20+ people), including managers.
•    Strong track record of P&L ownership and delivering commercial results.
•    Deep understanding of retail business dynamics (products, merchandising, sell-out drivers) combined with solid understanding of purchasing, supply chain, and stock management principles.
•    Experience in consumer electronics, telco, or technology-driven environments is highly desirable
•    Strong leadership, communication, and stakeholder management skills.
•    Strategic thinking combined with hands-on execution capability, high level of ownership, accountability, and results orientation.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece 

• Competitive pay, bonus & remuneration package 

• Private Health & Medical Insurance  

• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 

• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 

• Unlimited access to learning resources and trainings 

• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  

• Remote work equipment to help you create a comfortable, ergonomic workspace at home  

• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 

• Extra days off: Vodafone Day, Family Day, Volunteering Day  

• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 

• Special employee offers and discounts