industry lead account manager

We are looking for an Industry Lead to create long-term, trusting relationship with our customers. The Industry Lead engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.

Key accountabilities and decision ownership:
•    Owns the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective.
•    Works cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.). 
•    Ensures that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams.
•    Performs pitching, drives engagement and influence at customer level. Owns the relationship building for key accounts of own industry. 
•    Be present in industry-related external fora to drive engagement with key sector execs.
•    Keeps abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey. 
•    Ensures Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met.
•    Acts as sponsor of industry trends internally to feed the product development lifecycle as well as marketing teams when needed.

Core competencies, knowledge and experience:
•    Maintains expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle.
•    Ensures growth and retention targets are achieved (revenue, churn, NPS).
•    Proven experience gained within a business sales channel (must have minimum 5 years B2B sales experience).
•    Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base.
•    Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc.
•    Ability to grow a business through deep and broad expertise in the industry segment.

Who you are

Must have technical / professional qualifications: 
•    University degree (Master degree will be an asset).
•    Fluent knowledge of English language (oral & written).
•    Driving licence.
•    Computer literacy.
•    Excellent communication skills, oral and written.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece 

• Competitive pay, bonus & remuneration package 

• Private Health & Medical Insurance  

• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 

• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 

• Unlimited access to learning resources and trainings 

• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  

• Remote work equipment to help you create a comfortable, ergonomic workspace at home  

• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 

• Extra days off: Vodafone Day, Family Day, Volunteering Day  

• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 

• Special employee offers and discounts