it service desk & dcm engineer

The role is responsible to manage IT Service Desk and Data Center operational activities 24/7 under shifts, focusing on services availability and providing great customer experience to internal and external customers.    

More specifically you will: 

• Administer, monitor, and support all data center solutions and IT infrastructure (internal and external), including system/application monitoring, incident/problem management, ticket handling (L1/L2), escalation based on severity and business impact, and collaboration with other teams.  

• Oversee data center facility operations, including physical security, access control, maintenance coordination, and support for internal/external access requests.  

• Analyze, design, and implement new data center installations, including capacity planning for power, cooling, space, and weight, and provide input on infrastructure requirements.  

• Manage data storage and backup operations, ensuring data protection, access control, and fulfillment of data requests.  

• Handle asset lifecycle management (LCM), including decommissioning/removal of equipment and secure destruction of failed or obsolete media (HDDs, backup tapes) via certified partners.  

• Produce regular (weekly/monthly) operational and performance reports

Who you are

• Bachelor’s degree in Computer Science, Information Technology or a related field  

• At least 1 year of experience in the Service Desk domain with a proven track record     

• Experience in task management and in ticket recording tool (BMC Remedy ITSM) 

• Strong understanding of Server operating systems (Windows, Linux-Unix), software, and IT infrastructures 

• Familiarity with Networking and cloud solutions 

• Excellent analytical, technical, and problem- solving skills 

• Self – motivated with strong time-management & collaboration skills, with the ability to work under pressure 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece

• Competitive pay, bonus & remuneration package

• Private Health & Medical Insurance

• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad

• Unlimited access to learning resources and trainings

• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual 
  orientation or length of service

• Spirit of Vodafone Day: one day each quarter dedicated to your personal development

• Extra days off: Vodafone Day, Family Day, Volunteering Day

• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking

• Special employee offers and discounts