The American College of Greece is seeking an enthusiastic and dedicated Senior Specialist to join our Housing and Residential Services team. The successful candidate will facilitate all housing processes, including student placements, move-ins, and addressing housing concerns, ensuring a smooth, supportive residential experience for students through efficient operations and clear communication.

Responsibilities:

• Oversee and manage all aspects of the housing assignment process, including room allocation, room changes, reassignments, and temporary housing for special populations.
• Coordinate student move-ins and move-outs, including building preparation, supervision of Resident Assistants (RAs), and communication with vendors and staff.
• Maintain student housing data and manage room assignments in the JRM1 system.
• Coordinate with Student Accounts for prorating housing costs based on student arrivals, departures, or room changes.
• Handle student and parent inquiries and resolve housing-related concerns or complaints.
• Lead housing tours for prospective students, parents, and partner universities.
• Provide conflict resolution and mediation for students and handle crises, offering appropriate follow-up and support.
• Serve as a primary contact for emergency procedures and student concerns.
• Assist in creating and enforcing guidelines for student behavior, crisis management, and emergency response.

Required Qualifications:

• Bachelor’s degree required; a Master’s degree will be considered an additional asset.
• 2-4 years of work experience in customer service, administrative support, or tourism and hospitality.
• Excellent oral and written communication skills in both Greek and English.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), web-based programs, JRM1, and email communication.

Required Skills:

• Customer-focused mindset with strong interpersonal and communication skills.
• Attention to detail and problem-solving abilities.
• Team player with strong organizational skills and the ability to multitask.
• Ability to engage with students from diverse backgrounds and foster a supportive residential environment.
• Excellent time management skills and adeptness at prioritizing tasks effectively.

Other requirements

• Valid driver’s license and CPR certification.

Anticipated Start Date: November 2024

Application Instructions: Applicants should complete the online application and include the following materials:

• A cover letter describing previous related experience.
• A current CV.
• Contact information (name, e-mail address, telephone number) for at least three persons who can provide a professional reference.