it services support specialist
The American College of Greece
Αγία Παρασκευή
Αγία Παρασκευή
Αορίστου
Πληροφορική
Στο χώρο εργασίας
Πλήρης απασχόληση
Περιγραφή Θέσης
The American College of Greece is seeking a full-time IT Services Support Specialist to join its Information Resources Management team. The successful candidate will provide Tier 2 support for computer hardware, software, and multimedia systems, collaborate with students, faculty, and staff to resolve technical challenges, and contribute to the maintenance of ACG’s enterprise systems.
Job Responsibilities:
- Deliver Tier 2 hardware and software support to students, faculty, and staff, escalating complex issues to Tier 3 support when needed.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Diagnose and troubleshoot a wide range of IT issues, including user, software, and hardware concerns.
- Maintain accurate records of support activities for reporting and analysis.
- Provide technical support for printers, computers, multimedia equipment, and other IT systems, both on-site and remotely.
- Support and maintain multimedia devices used across the institution.
- Perform any other duties as assigned by the supervisor.
Required Qualifications:
- Bachelor’s degree in Information Systems/Technology or a related field.
- A minimum of two years of relevant professional experience.
- Proficiency in English, both written and oral.
Required Skills:
- Strong customer service orientation with patience and excellent communication skills.
- Hands-on experience with common office software, hardware, and operating systems (PC and/or Macintosh), including troubleshooting and installations.
- In-depth knowledge of desktop operating systems, MS Office 201x, and related office applications.
- Familiarity with Office 365 will be considered a plus.
- Understanding of multimedia devices (e.g., TVs, projectors).
- Basic knowledge of computer networking principles.
- Reliable, friendly, and enthusiastic attitude.
- A proactive mindset with a willingness to learn and adapt to new technologies.
Application Deadline: December 31, 2024
Application Instructions: Applicants should complete the online application and include the following materials:
- A cover letter describing previous related experience.
- A current CV.
- Contact information (name, e-mail address, telephone number) for at least three persons who can provide a professional reference.
Τομέας
Πληροφορική
Χώρος Εργασίας
Στο χώρο εργασίας
Σύμβαση Χρόνου
Αορίστου
Τύπος εργασίας
Πλήρης απασχόληση
Περιγραφή Εταιρείας
Located in Athens, and originally founded in 1875 in Smyrna, Deree – The American College of Greece is the oldest American-accredited college in Europe and the largest private college in Greece. ACG is an independent, not for profit, nonsectarian, co-educational academic institution.
The College is an equal opportunity employer, and does not discriminate on the basis of age, gender, colour, race, nationality, ethnicity, faith, disability, sex, marital status, or sexual orientation. The College strives to maximize valuable talent and potential, and eliminate unconscious bias, prejudice and stereotyping in the workplace.
Job applicants are assessed according to criteria such as suitable qualifications for the positions(s) available, experience, personal skills, ability, potential, and performance in interviews and on employment tests, and receive impartial treatment regardless of age, gender, color, race, nationality, ethnicity, faith, disability, sex, marital status or sexual orientation.
Thank you for your interest in employment opportunities at Deree – The American College of Greece. Deree seeks high-achieving, student-centered individuals to join our community of faculty and staff.
If interested in applying for a position at Deree, applicants should submit a CV, cover letter and contact information (name, e-mail address, telephone number) for at least three persons who can provide a professional reference). Screening of applicants will continue until positions are filled.
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