content moderation - bilingual russian/english

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today!

So what does a Content Moderator really do?

Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Content Moderator.

As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use by carefully monitoring reports of abuse on the site. You will actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community. A Bilingual Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work.

Roles and responsibilities:

• Working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.

• Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.

• Meet internal Service Level Agreements and Key Performance Metrics

• Partner and collaborate with leadership on strategic projects as needed

• Participate in all Internal and External mandated trainings and/or seminars

• Get to know, understand, and comply with TaskUs policies and procedures

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues

• Fluent in the Russian language, as well as reading and writing in Russian

• Fluent in the English language, as well as reading and writing in English

• Must be at least a high school graduate

Soft skills:

• Problem-solving and critical thinking skills

• Great communication skills, written and orally

• Must be adaptable and flexible, demonstrating abilities to work with process and information changes

• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

• Coachable - Open to feedback and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations

• Adaptable to a dynamically changing business

• Trustworthy and reliable with a high level of integrity

• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary

• Great benefits package

• Professional growth opportunities with the chance to learn from many different functions

• A fun and inclusive workplace