Τι θα κάνεις
- Παρέχεις ακριβή, αποτελεσματική και ευγενική εξυπηρέτηση πελατών μέσω φωνής, chat και email.
- Συμμετέχεις σε πρωτοβουλίες του τμήματος, παρέχεις ενημερώσεις και ανατροφοδότηση και υποστηρίζεις τους συναδέλφους.
- Προτείνεις συνεργατικές λύσεις για την προώθηση της ανάπτυξης της ομάδας και του τμήματος.
- Επιλύεις προβλήματα με επίκεντρο το ενδιαφέρον και την ικανοποίηση του πελάτη.
- Επικοινωνείς αποτελεσματικά και σωστά, γραπτά και προφορικά.
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Επάρκεια στην πορτογαλική και αγγλική γλώσσα (B2/C1), γραπτά και προφορικά.
- Εξυπηρέτηση πελατών, επικοινωνία με πελάτες και τεχνική υποστήριξη μέσω φωνής, chat και email.
- Επίλυση προβλημάτων και κριτική σκέψη.
- Γραπτή και προφορική επικοινωνία και χρήση social media.
- Help desk, Microsoft Office και Internet και εφαρμογές λογισμικού για PC.
- Προσαρμοστικότητα και ευελιξία και εξ αποστάσεως ομαδική εργασία.
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.