Τι θα κάνεις
- Παρέχεις καθοδήγηση και ανάπτυξη στα μέλη της ομάδας σου
- Εφαρμόζεις κανάλια κλιμάκωσης σύμφωνα με συμφωνημένες διαδικασίες
- Οδηγείς την ομάδα σε μετάβαση για ενίσχυση τεχνικών και αναλυτικών δεξιοτήτων
- Καθιερώνεις στόχους ομάδας και συνεργάζεσαι για τη στρατηγική εκτέλεσης
- Εντοπίζεις ενεργές ευκαιρίες, προτείνεις συστάσεις και επηρεάζεις τη στρατηγική μέσω επικοινωνίας
Βασικές προϋποθέσεις
- 3+ χρόνια εμπειρίας
- Διαχείριση ανθρώπινου δυναμικού, καμπανιών και λογαριασμών πελατών
- Συμβουλευτικές δεξιότητες και γνώση προτύπων εμπιστευτικότητας πελατών
- Γνώση ιταλικής γλώσσας (C1) και αγγλικής γλώσσας (B2)
- Στρατηγική σκέψη, αναλυτικές δεξιότητες και δημιουργική επίλυση προβλημάτων
- Παρακολούθηση και διαχείριση KPIs και παροχή εποικοδομητικής κριτικής
- Ευελιξία σε εναλλασσόμενες βάρδιες
Παροχές
- Ο ακαθάριστος μισθός για αυτή τη θέση είναι 1.300€ το μήνα.
Περιγραφή Θέσης
As a Team Lead, you will provide mentorship, guidance and career development to members of your team. You will implement escalation channels in accordance with mutually agreed upon procedures.
You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication. T he gross salary for this position is €1,300 per month.
So, do you have what it takes to be a Team Lead?
Requirements:
So, what is it we're looking for?
Well, since this is a Team Lead, we need someone with ideally 3+ years of prior relevant people management experience, campaign/client management skills, account management, consultative, etc. Location-wise, we're looking for someone already based in Athens to join us at the office, as we don't provide a relocation package for this role. The required language proficiencies are Italian (C1) and English (B2).
Now let's get technical.
We're looking for someone who is a strategic thinker with strong analytical and creative problem-solving skills.
Someone with experience following KPIs, providing constructive criticism and implementing corrective action plans.
What else?
Well, we need someone who has a high-level understanding of customer confidentiality standards and also has a passion for the development of teammates.
This role requires flexibility as we are a 24/7 business and the shifts will be rotating.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.