Τι θα κάνεις
- Παρέχεις ακριβή, αποτελεσματική και ευγενική εξυπηρέτηση πελατών μέσω τηλεφώνου.
- Υποστηρίζεις πελάτες μέσω φωνής, chat και email σε τεχνικά ζητήματα.
- Διαχειρίζεσαι προκλήσεις που προκύπτουν σε ρόλο με επίκεντρο τον πελάτη.
- Συμμετέχεις σε εσωτερικές και εταιρικές πρωτοβουλίες, παρέχοντας ενημερώσεις και ανατροφοδότηση.
- Συνεργάζεσαι για την ανάπτυξη λύσεων και υποστηρίζεις συναδέλφους και το τμήμα.
- Εφαρμόζεις επίλυση προβλημάτων με προτεραιότητα το συμφέρον και την ικανοποίηση του πελάτη.
- Επικοινωνείς αποτελεσματικά και σωστά προφορικά και γραπτά.
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Γνώση γερμανικής γλώσσας (C1/C2/μητρική) και αγγλικής γλώσσας (B2/C1)
- Εξυπηρέτηση πελατών, Technical support και Υποστήριξη help desk
- Επικοινωνία με πελάτες μέσω email και τηλεφώνου
- Υποστήριξη μέσω chat και Social media
- Γραπτή και προφορική επικοινωνία, Επίλυση προβλημάτων και Κριτική σκέψη
- Microsoft Office και Απομακρυσμένη συνεργασία
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.