Τι θα κάνεις
- Παρέχεις ακριβή, αποτελεσματική και respectful εξυπηρέτηση πελατών μέσω φωνής, chat και email.
- Συμμετέχεις σε πρωτοβουλίες του τμήματος, παρέχεις ενημερώσεις και ανατροφοδότηση και υποστηρίζεις τους συναδέλφους σου.
- Προτείνεις συνεργατικές λύσεις και συμβάλλεις στην ανάπτυξη της ομάδας και του τμήματος.
- Επιλύεις προβλήματα με γνώμονα το συμφέρον και την ικανοποίηση του πελάτη.
- Επικοινωνείς αποτελεσματικά και σωστά προφορικά και γραπτά.
- Υποστηρίζεις πελάτες μέσω email και τηλεφώνου.
- Χρησιμοποιείς Social media και εξωτερικά συστήματα, καθώς και εφαρμογές Internet και λογισμικού.
Βασικές προϋποθέσεις
- Γλωσσική επάρκεια στα Δανικά (B2/C1) και στα Αγγλικά (B2/C1), προφορικά και γραπτά.
- Εξυπηρέτηση πελατών, επικοινωνία με πελάτες και υποστήριξη μέσω τηλεφώνου, chat και email.
- Τεχνική υποστήριξη και Υποστήριξη Help Desk σε Λειτουργίες IT.
- Γραπτή και προφορική επικοινωνία.
- Επίλυση προβλημάτων και Κριτική σκέψη.
- Microsoft Office, Internet και εφαρμογές λογισμικού, Social media.
Περιγραφή Θέσης
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Περιγραφή Εταιρείας
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.